Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van had broken antenna , crack in the windshield and a weird smell and the tire pressure light kept coming on so I stopped and checked and the tire was absolutely fine . Maybe because I booked at the last minute it was all they had , but could have been better , could have been worse , overall 7/10 , U-Haul employees were really nice and helpful!!!
Lisa West
Rating:
5.0
Customer did not leave a comment.
Michael Halifax
Rating:
5.0
Customer did not leave a comment.
Pamela Lyles
Rating:
3.0
Customer did not leave a comment.
Rayce Binion
Rating:
2.0
Wipers did not work and I had to drive through rain and snow. Pricing was not as quoted.
Elaine Sawyer
Rating:
2.0
It took two calls to get someone to come out of the building to take my trailer. Once it was taken the person said my receipt would be available in a few minutes. It came TWO days later and my trailer was checked in two days later than when I returned it. The personal at Portage could be more responsive and do what they said they would do on time.
John Kuchta
Rating:
3.0
Customer did not leave a comment.
Yvette Hyter
Rating:
5.0
Customer did not leave a comment.
Chelsea Bolhuis
Rating:
5.0
The service was friendly and competent.
Kalli Marshall
Rating:
4.0
Excellent selection of trucks on-site.
Benjamin Kimble
Rating:
5.0
The lady that helped me return my 5x8' enclosed trailer on 03/12/2024 was friendly and very helpful.
John Simpson
Rating:
2.0
Customer did not leave a comment.
Kurtis Granlund
Rating:
5.0
Customer did not leave a comment.
James McKenna
Rating:
5.0
Wonderful experience!
Jeremy Conner
Rating:
5.0
Customer did not leave a comment.
Charlie Heard Jr
Rating:
4.0
The place was open but, the doors were locked, I called Uhaul and they called and someone came to help.
Timothy Bean
Rating:
3.0
Customer did not leave a comment.
TRINA ANN LANCE
Rating:
5.0
The owners are always friendly and helpful. This is a great location to rent from!
Kenneth Peterson
Rating:
5.0
Customer did not leave a comment.
Davids Graube
Rating:
5.0
Super friendly staff! Quick check-in and rental retrieval.
Kathryn Countryman
Rating:
5.0
A+++
William Benson
Rating:
5.0
Keep doing your best
Mark Russell
Rating:
3.0
Customer did not leave a comment.
Ron Bender
Rating:
2.0
Customer did not leave a comment.
Matthew James DECKER
Rating:
3.0
The mobile pickup website was not very user friendly.
Jessica Huisman
Rating:
3.0
Dirty and disorganized, I requested a truck from a different location but was redirected here without being given an option.
Kyle Scott
Rating:
3.0
Customer did not leave a comment.
Ryan Pringnitz
Rating:
5.0
Accommodating and nice people to work with. The van I rented was very nice and was perfect.
Courtney Nelson
Rating:
3.0
Customer did not leave a comment.
Brian Sheneman
Rating:
5.0
Customer did not leave a comment.
Kyle Swander
Rating:
4.0
Customer did not leave a comment.
lori koss
Rating:
4.0
Customer did not leave a comment.
Charles Thorpe
Rating:
5.0
Customer did not leave a comment.
Jerry Beamer
Rating:
1.0
Customer did not leave a comment.
Ashley raymonvil
Rating:
3.0
there should be a discount for self-checking in. It was 12 degrees and i had to take a total of seven pictures after moving a household, taking pictures, etc. should not be something the customer has to do.....
I don't mind doing it but should be discounted.
Barry WEINSTEIN
Rating:
5.0
Customer did not leave a comment.
Chengjin Tao
Rating:
3.0
Customer did not leave a comment.
John Roon
Rating:
2.0
Communication between phone person and outside - terrible - Yard person never looked at gate to see us waiting and the phone person told us to wait at gate
Thomas Kemper
Rating:
4.0
Customer did not leave a comment.
Alayna Anamoah
Rating:
5.0
Customer did not leave a comment.
Richard Mccormack
Rating:
4.0
Customer did not leave a comment.
Anna Bogue
Rating:
1.0
I would not recommend this place. And honestly if a higher up from uhaul would come here, they would see how run down this place is. It’s a office run in a house. Gate is always open with storage units. Lady that runs it was never around had to call her to show up. I would much rather go to another location and will recommend that to others.
Tyler Preston
Rating:
5.0
Fast and friendly.
John Jones
Rating:
5.0
Customer did not leave a comment.
Melodye VanOudheusden
Rating:
1.0
The U-Haul person wasn't there. we had to wait 20 min for her to arrive on site. 4 other people showed in that time frame waiting too. when she got there she just handed me the keys and paper, circled things with a crayon and said here you go.
SHAWN MILLER
Rating:
4.0
Customer did not leave a comment.
Melanie Rau-Nieuwenhuis
Rating:
2.0
Had an appt at 3pm to pick up a truck from Lover’s Lane location in Portage MI. Got there on time and there was a line waiting out the door. No one received a call or notice that the owners weren’t there or that they were running late. I called and owner said they were “very close”. 15-20 min later they showed up. No apology, nothing. Will be using a different location next time we need a U-Haul.
Russell Parr
Rating:
4.0
Customer did not leave a comment.
Andrea Erb-Stuhlmacher
Rating:
1.0
Waited for team member to show up as there were 4 people ahead of me waiting. No sign. Then the tire was flat
Jason Kessler
Rating:
5.0
Customer did not leave a comment.
Henry Doorn
Rating:
5.0
Customer service was top notch!!
ROSA VERGEL
Rating:
4.0
Customer did not leave a comment.
Jodi Whittaker
Rating:
3.0
I originally wanted a van, and because you don't except my credit card I could not get it. But you let me pay for an more expensive truck with my card . Makes no sense. I spent way more money than I needed to.not happy!;
Lisa Verity
Rating:
5.0
Customer did not leave a comment.
Andrea Cascio
Rating:
5.0
Very friendly and efficient woman - Adela.☺️
Lin Whittaker
Rating:
5.0
Customer did not leave a comment.
Robert Maciorowski
Rating:
5.0
Customer did not leave a comment.
CRAIG ZALESKI
Rating:
1.0
The location was incredibly dirty. There was trash everywhere and just crap all over. While the renting equipment part went okay, we will never rent from that location again due to the above. The office was dirty and smelled terrible, the yard was completely trashed, etc. For a business, it should be a little better taken care of.
Rodney Dooley
Rating:
4.0
Customer did not leave a comment.
Michael Fisher
Rating:
2.0
First of all, the closest van or truck available to me was many miles away which I had to pay for extra. The woman at the desk when we signed papers seemed to be annoyed to have to explain things to me. The man who gaves us the vehicle either spoke very little English or pretended to, so my questions weren't answered. They weren't friendly by any means but I guess I was not there for customer service. Too bad my area doesn't have many options. When we dropped off the vehicle, the before mentioned man didn't want to get us a receipt nor did he want to look over the vehicle. We insisted on both before leaving and didn't receive the receipt. This is more about the establishment and not u haul itself I guess. What happened to customer service, it's all "All we care about is your money, goodbye". Bad customer service experience!
Van needed oil change and was in bad need of a bath in the outside.
Megan Blevins
Rating:
2.0
Never received the final bill. No one was available when I returned the trailer about early, about 12:45 PM. Trailer was in acceptable condition, and access to the parking area was good. I called and let the proprietor know that I dropped the trailer.
David Thompson
Rating:
5.0
Customer did not leave a comment.
Matthew Miller
Rating:
5.0
Customer did not leave a comment.
Allen Tibbs
Rating:
5.0
Customer did not leave a comment.
Jose del moral
Rating:
5.0
The uhaul rent on lover's lane has very good rental equipment and has flexible rental lease equipment. Very nice employees that work there and respectful. I would rent there again in the future and renamed them to other people. Thank you Joseph Starks.
Joseph Starks
Rating:
5.0
Customer did not leave a comment.
Kory Hobbs
Rating:
5.0
Very nice people and overall great experience!
Trisha Poley
Rating:
5.0
I brushed the snow off the windshield, and scraped the frost from the mirrors. The guy prepping the trucks saw me do that, and he did that on other trucks. Way to go.
Duane Hampton
Rating:
5.0
Your parking lot is definitely tricky to get around with the largest truck.
Sabrina Rainwater
Rating:
3.0
Customer did not leave a comment.
DONALD STEPHEN SOBCZAK
Rating:
4.0
Customer did not leave a comment.
Sheila Fitzpatrick
Rating:
4.0
I received excellent service at this location: cordial, personable, efficient and effective. I was in and out in minutes with my rental. No surprises on my bill. Great work!
FRANCISCO PALENCIA
Rating:
5.0
Customer did not leave a comment.
Todd Wright
Rating:
4.0
The truck waa clean but had alot of physicsl damage.
Patricia Skinner
Rating:
5.0
Customer did not leave a comment.
Chad Johnson
Rating:
5.0
Customer did not leave a comment.
Aubrey Schroeder
Rating:
5.0
Customer did not leave a comment.
Stefan Bertok
Rating:
5.0
Customer did not leave a comment.
CARLOS JOSE ESPARRAGOZA-ROJAS
Rating:
5.0
Customer did not leave a comment.
Sonya Carter
Rating:
5.0
You guys are great. Keep it up
Marcus Johnson
Rating:
5.0
Customer did not leave a comment.
kelly peters
Rating:
5.0
Had a Great experience with U-Haul. No complaints at all.
Gila Dagostino
Rating:
5.0
Customer did not leave a comment.
Dave Ouvry
Rating:
5.0
Customer did not leave a comment.
JAMIES HALSTEAD
Rating:
5.0
Customer did not leave a comment.
Sadie Benthin
Rating:
2.0
I had a bad experience last year, but decided to give a second chance. My biggest complaint both times is that no one is there when you arrive. I reserved my truck and had wasn't able to leave until a half-hour after my scheduled pick up time. The staff is friendly but moves very slowly. I was delayed in getting where I needed to be both times I've used this location.
Denene Mulay Koch
Rating:
5.0
Fast check-in and easy return box. Attempted the app and struggled getting it to load but walked in and she took care of me quickly which was awesome. The txt with the license plate # on it is genius and really appreciated that tool.
Victoria Patterson
Rating:
5.0
Customer did not leave a comment.
JOSE LUIS GARRIDO
Rating:
5.0
Customer did not leave a comment.
Matthew wells
Rating:
5.0
Very sweet women who runs the place I would highly recommend
Savannah Harring
Rating:
5.0
Adella is such a wonderful person and so friendly. Everything went so smooth and easy. Will definitely be back.
Lloyd McGruder
Rating:
1.0
Location was not open when the hours posted stated that they would be open.
Brian Smith
Rating:
4.0
It was a hectic parking lot when we went to return. Maybe a few less obstacles in the way would have been helpful. Overall, good experience!
Cristine Rosenthal
Rating:
5.0
Customer did not leave a comment.
JOSE LUIS GARRIDO
Rating:
2.0
Expect higher prices than just truck rental for $39.95. There are other fees not factored into the advertised daily price for that amount.
Myesha Byrd
Rating:
3.0
I was told that I would have a ramp on my truck, but when I got ready to load the appliances that I was moving, I discovered that there was no ramp. Made the job much more difficult.
William Allen
Rating:
4.0
The truck was on empty & had to go to get gas first thing.
Maureen Couzens
Rating:
3.0
The fuel level on the vehicle was lower than the fuel level on the contract. I had to put in 1/4 of a tank more then was used to satisfy the contract level.
Jason Peariso
Rating:
5.0
They had great customer service and very friendly and helpful
Daisy Dyer
Rating:
5.0
I happy with their service.
Sam Hatfiled
|
Overall Experience
Rating:
5.0
I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!
Deborah Claudio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly n
|
Overall Experience
Rating:
5.0
The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you
Alicia Schuring
|
Overall Experience
Rating:
3.0
This facility is raising prices 20% a year. It will soon be
out of the range I will pay to store something outside.
Dale Schippers
|
Overall Experience
Rating:
5.0
Flexible. Great customer service. Good price
Diane Luyendyk
|
Overall Experience
Rating:
5.0
Great
Diane Luyendyk
|
Overall Experience
Rating:
5.0
Enjoyed
CLEMENTE VIJIL
|
Overall Experience
Rating:
5.0
thanks
Brandon Munson
|
Overall Experience
Rating:
4.0
Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!
Privacy Request
|
First Impressions
Rating:
3.0
Had to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.
Privacy Request
|
First Impressions
Rating:
1.0
I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.