Customer Reviews for Love Joy Self Storage
(U-Haul Neighborhood Dealer)

214 reviews

238 Senate Dr   Monroe, OH 45050

(513) 539-5201

Office Hours

  • Mon: 8 am–2 pm
  • Tue-Thur: 9 am–12 pm
  • Fri: 9 am–2 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(513) 539-5201

238 Senate Dr
Monroe, OH 45050

Services at this Location:

Office Hours

  • Mon: 8 am–2 pm
  • Tue-Thur: 9 am–12 pm
  • Fri: 9 am–2 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Volk 
Rating:
1.0

He was so horrible; he charged us a cleaning fee even though the truck was spotless, and also charged for gas even though we brought it back as it was. This is the first time that this has happened to me. I always rent from U-Haul, but this location tries to take advantage of people. He was trying to force me to take the insurance even though I told him multiple times I did not want it. I will not come back to this location at all

abdel daraghmeh 
Rating:
4.0

Provide directions, the mapping doesn't work

Brett Greiwe 
Rating:
5.0

Customer did not leave a comment.

Christopher Boyden 
Rating:
5.0

Customer did not leave a comment.

DUMOND HENDERSON 
Rating:
3.0

Google Maps took us on an incorrect route to the Trader's World entrance, which made the location difficult to find. If possible, correct the location with Google.

Victoria Bosse 
Rating:
5.0

Customer did not leave a comment.

Pat Johnson 
Rating:
1.0

Well, I went to one store, they didn’t have 10ft, trucks. Which I understand. Nothing u can do about that. So the other choices I had were mandated to be done thru the app, so I downloaded the app, had to put my card info in 5 or 6 times, went to the location they sent me to, was there 2 minutes before pick up time, and when it was time to pick up my truck, it wouldn’t let me access the page, kept saying no service. It took forever to get a hold of somebody who could help. Had to enter through the browser. Now at this point I’d missed my meeting time at the storage unit, so had to drive more miles to get some things arranged, and didn’t get the truck back til 6:30. But u can believe that y’all charged me, both for being late and going over the mileage. Both things that wouldn’t have happened if the app would’ve worked right. No I wouldn’t recommend y’all again. It wasn’t a location thing, it’s was uhaul in general.

Shane Halton 
Rating:
5.0

Fast response on short notice Thank you

GLENN MILLER 
Rating:
3.0

Lack of personal attention. In-person hours only available to 12pm.

Steve Grooms 
Rating:
3.0

The U-Haul app sucks! I had to go inside and get the truck checked out. Whoever is supposed to look at you picture and your driver's license must have been asleep because after waiting 10 minutes I gave up. There has got to be a better way! The people at the self storage were nice and helpful. No complaints with them.

barry brewer 
Rating:
5.0

Customer did not leave a comment.

Robert Blakeslee 
Rating:
4.0

Customer did not leave a comment.

John Cox 
Rating:
5.0

Customer did not leave a comment.

Steven Stanford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Smuda 
Rating:
5.0

Customer did not leave a comment.

John Weyler 
Rating:
5.0

Customer did not leave a comment.

Shaun Rutledge 
Rating:
5.0

Customer did not leave a comment.

Timothy Gibson 
Rating:
5.0

Customer did not leave a comment.

robert marshall 
Rating:
5.0

Customer did not leave a comment.

Dennis Moore 
Rating:
3.0

No one would answer the phone, and no assistance for taking the trailer off the vehicle.

barbara carpenter 
Rating:
5.0

Customer did not leave a comment.

Bryan Hoeffer 
Rating:
5.0

Customer did not leave a comment.

Lester Duane Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Elise Vennemeier 
Rating:
5.0

Customer did not leave a comment.

Andre Bryant 
Rating:
5.0

Gentleman that took care of us was wonderful even after hours he made our day alot easier !!!

Kelly kissane  |  Reservation 
Rating:
5.0

Everything was great. They were extremely nice and very helpful. Highly recommend this UHaul location.

dennis ferguson 
Rating:
5.0

Great customer service. I always receive timely responses to any questions.

Doug Taulbee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTON PAUL KODRA 
Rating:
5.0

Customer did not leave a comment.

Conor Schmitt 
Rating:
2.0

Phone call was unanswered. Message left was unreturned. Box had a slot for both key and contract, then web page said keep the contract, mixed messaging. GPS took us to the wrong location on a road that was named differently. By accident, I found the road with the facility.

Thomas Skinner 
Rating:
5.0

Customer did not leave a comment.

Sheila Haywood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Sommers 
Rating:
2.0

Basically had to connect trailer myself. Trailer wiring that connects to vehicle was broken into 2 pieces had to repair myself. Check in via phone would not work. Called the 1-800 number to check in lady said she could not check in all she could do is document. I asked her to email me something stating I had called and what it was regarding she stated she could not do that. I don't see why she could not do this with technology the way it is today. The rep I spoke with was Janie, this was Saturday 8/20/22 about 6:00 PM

Gary Murphy 
Rating:
5.0

You folks were great!!!!! Thank you.

Robyn Dionne  |  Overall Experience 
Rating:
5.0

The gentleman who called us prior to picking up the truck was very helpful and personable. He made sure we had contact info of someone who could help us if we had trouble picking up the truck. He also gave us directions of how to get to the location, which was helpful because GPS took us to the wrong place.

Mary Albert 
Rating:
4.0

Customer did not leave a comment.

Shannan Thompson 
Rating:
5.0

Service was excellent! Employee went out of the way to help me. They where closing but waited for me to drive to them and make a purchase before they locked up. Thank you for helping me

David Wills 
Rating:
5.0

Person helping me, location, equipment all great.

Beth Droese 
Rating:
4.0

Customer did not leave a comment.

GARY GABBARD 
Rating:
5.0

Easy to deal with. A great experience

Kevin Herthel  |  Overall Experience 
Rating:
5.0

I had the best experience working with Love Joy Storage. The staff was always helpful and kind whether in person or via phone. The unit itself was wonderful and a great value!

Ellisa Stone  |  Overall Experience 
Rating:
5.0

Easy check out and drop off. Truck was clean and in great condition. Staff kind and helpful.

hans oney 
Rating:
5.0

Customer did not leave a comment.

Brian Wiman 
Rating:
5.0

Your staff were pleasant and a pleasure to work with. Staff always followed through with any communication or tasks.

Robert Schneidler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

janet barker 
Rating:
5.0

Customer did not leave a comment.

Melanie Mikesell  |  Overall Experience 
Rating:
5.0

The mobile pickup option was a horrible experience. The website crashed every time it needed to load a new page. What should have only taken a few minutes to pick up the truck ended up taken a hour. It was frustrating enough to make me never want to use Uhaul again.

Alex Fortenboher 
Rating:
5.0

Initially I had rented an outside space for my camping trailer. I was informed it was in a flood plain. We I got home and told my wife of the spot I rented she said she would not be comfortable with storing our new camping trailer in a flood plain. Russell was very nice to deal with and very forthright about the flood plain. I never actually moved the camper into the spot. I tried several times to stop by and see someone there to cancel the rental. But was finally able to get in there this past Saturday. I know it’s probably not going to happen but even a partial refund would be appreciated.

brian himes  |  Overall Experience 
Rating:
5.0

Very easy to drop off trailer . In & out very quickly

Dave Durney 
Rating:
5.0

Customer did not leave a comment.

ROBERT CALCOTT 
Rating:
5.0

This was an easy process, phone call held the equipment, and the attendant attached the trailer for me. Easy instructions on returning it. I will definitely recommend them.

Heather Rodgers 
Rating:
5.0

Customer did not leave a comment.

Allyn Sanders 
Rating:
5.0

Customer did not leave a comment.

KAL HARRINGTON 
Rating:
5.0

The management here went above and beyond to make sure I had the right equipment and I knew how to operate it efficiently and safely. Great team here.

Kelly Blankenship 
Rating:
5.0

The blonde haired "tiger king, Joe exotic" twin 🤣🤣was Amazing! I mean he was someone friendly... might bring a case down for the three gentlemen who saved me money...I really appreciate you guys. Please call me as I could go on. Side note, the only thing that sucked, was uhaul underestimated my mileage..

JOHN SCHELLHOUSE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brooke Fasold 
Rating:
5.0

Customer did not leave a comment.

Rocky Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheal Blakey  |  Overall Experience 
Rating:
2.0

We had our own insurance but was still charged for it. Location changed. Truck was dirty inside windshield was dirty. Truck was less than 1/2 tank of gas

ted schuler 
Rating:
5.0

Customer did not leave a comment.

Donald Rosier 
Rating:
3.0

Plan on doing the self drop off. I called an hour before arriving, and again a half hour before arriving as per the instructions. Got a voicemail both times. Left the trailer outside the gated uhaul storage area.

Eugene Blaisdell 
Rating:
5.0

Customer did not leave a comment.

Darcy Workman 
Rating:
5.0

A good variety of different storage unit sizes, at more reasonable prices than a lot of other storage facility companies.

benjamin frisby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Casanta 
Rating:
4.0

Convenient and quick process for a same day rental! Even had a tow hitch for me to buy at a good price, as I had left mine at home!

Tyler Boes 
Rating:
3.0

24/7 needs to better explained or less steps

Thomas Lonzo 
Rating:
5.0

could never get ahold of any one both on site or when we called them. voicemail is always full. no dumpster on the premises, storage unit flooded and the workers basically shrugged. pricing was lower than other storage facilities but that was obviously for a reason.

Cidney Fitzpatrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMANDO PARDILLO 
Rating:
5.0

Very cooperative!

JAMES KECK  |  Overall Experience 
Rating:
5.0

Process was easy. The person that called my reference could have been more pleasant and not hang up as soon as my friend said he know me. Would rent this way again. Asking me to see if the roof was damaged without any way to see the roof is kinda silly though.

Johnny Holton 
Rating:
3.0

Changed the automatic pick up and drop off. It’s a pain in the rear. And make sure people know that you have to pick the equipment within a certain time or it gets cancelled. Also , u haul needs a number they can call and not get put on hold for 20-25 minutes. I was so aggravated by the time we got the truck, I was ready to scream! I hope this helps with the automated service!

DIXIE ABSTON 
Rating:
3.0

The young man that helped me return my trailer was very pleasant and helpful.

Michael Conley 
Rating:
1.0

The truck had a smell and wandered all over the road. I feel the renting of this uhaul was far too expensive. I expected to pay a lot less and get a lot more with uhaul. Very disappointed. I will give Penske or enterprise a shot next time I am in need of a rental box truck.

David Rolph 
Rating:
4.0

The representative spent over 45 minutes trying to get information on the computer. She tried using both her cell phone and desktop computer. Once input, she was unable to get the system to print the agreement. I'm not sure if it was the Internet causing problems or her desktop. She did everything she could to provide good service.

Leslie Clem 
Rating:
4.0

It was hard to find a U-Haul facility in Middletown Ohio area that had the required equipment. Notably, a facility in Miamisburg Ohio was particularly NOT helpful. My next contact was with a facility in Lebanon Ohio and although they did not have the size trailer needed, she found one in nearby Monroe Ohio. She was VERY helpful.

DAVE ROBERTS 
Rating:
4.0

Customer did not leave a comment.

Rodney Mayo 
Rating:
4.0

Customer did not leave a comment.

Christina Wooten 
Rating:
5.0

Customer did not leave a comment.

Bobby Hicks 
Rating:
2.0

The drop off location was not printed on the contract nor the location as I requested, which caused extra mileage and a day later for drop-off of the unit.

Joshua Blake 
Rating:
5.0

Customer did not leave a comment.

Donald Bergeron 
Rating:
5.0

new trailer first rate

Donald Bergeron 
Rating:
2.0

Customer did not leave a comment.

ANDREW YORK 
Rating:
5.0

Customer did not leave a comment.

Jennifer Gadberry 
Rating:
4.0

The fuel tank should have been full, NOT 7/8 full whatever that is. Less than 100 miles Driven needing very close to 18 gallons of fuel to fill it upon return. Truck was clean. Checkout and check in were easy enough. Truck was comfortable. Other than receiving truck NOT completely full of fuel I have nothing to be critical of.

Clarence Schaub 
Rating:
3.0

Customer did not leave a comment.

Robynn Coleman 
Rating:
5.0

Russ was very professional and courteous. The whole experience was great...

Jeffery Wilson 
Rating:
5.0

Customer did not leave a comment.

Louis Prato 
Rating:
4.0

Customer did not leave a comment.

angela adams 
Rating:
4.0

Customer did not leave a comment.

Curtis McNew 
Rating:
5.0

Customer did not leave a comment.

Mary Okamoto 
Rating:
4.0

Spots are a little tight to back a camper into.

Michael Do  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

EUGENE Rusch 
Rating:
3.0

Expand hours of availability.

Douglas Rosequist 
Rating:
2.0

Facility could use an update. Is old and small. Russ was communicative and helpful.

Sharon Lawson 
Rating:
4.0

The check out took a very long time. Needs to be expedited!

LYNNE HAMILTON 
Rating:
5.0

Maybe adding a little gas to the truck before we pick it up, but everything else was good.

Marshall Hail 
Rating:
5.0

Keep up the great service!

James McEwen 
Rating:
5.0

Had trouble with the access code to get into the yard. Had to be wait until the office opened up to get a new code. John was very nice and helpful.

Jennifer Leriche 
Rating:
5.0

Facility was easy to access with moving truck. Upgraded to a larger unit within minutes.

Cheryl Giffin  |  Reservation 
Rating:
4.0

Very nice people and a convenient place

KENT HUTCHINSON  |  Overall Experience 
Rating:
5.0

This location was super nice. My over all experience with uhaul was trash. Person working here fantastic!

Jessica Stemple Stemple 
Rating:
5.0

Customer did not leave a comment.

Zack Butler 
Rating:
3.0

Customer did not leave a comment.

raymond huskey 
Rating:
4.0

Customer did not leave a comment.

GREG ROBBINS 
Rating:
5.0

Good job

Dzhaid Dzhakhidov 
Rating:
1.0

I payed for an adapter I wasn’t able to get because U-Haul switched my regular location next to my house to one across town. Not any one persons fault I feel but my 1st bad experience

Gregory Floyd 
Rating:
3.0

Found out after everything was unloaded that it is in a floodplain so had to make sure we had flood insurance on our personal policy

Howard Ducharme 
Rating:
3.0

Customer did not leave a comment.

lyle kraus 
Rating:
5.0

Customer did not leave a comment.

Tonya Kelley 
Rating:
3.0

Customer did not leave a comment.

Guy Warman 
Rating:
5.0

Customer did not leave a comment.

Leslie Smith 
Rating:
5.0

Customer did not leave a comment.

Doug Gardner 
Rating:
5.0

Tony was very helpful and willing to go the extra mile to make sure things were ready.

bobby gilbert 
Rating:
3.0

Customer did not leave a comment.

John Benedict 
Rating:
5.0

Customer did not leave a comment.

Richard Stiver 
Rating:
4.0

Only issue was that van had been smoked in.

Matthew Ross 
Rating:
5.0

Customer did not leave a comment.

Tom Capuano 
Rating:
5.0

Courteous Professional staff. Clean facility and equipment...

Giang Trinh 
Rating:
1.0

Could not get access to storage area or the ability to get someone to acknowledge my reservation. went another location for storage

Privacy Request  |  First Impressions 
Rating:
3.0

We have not been yet.

Privacy Request  |  First Impressions 
Rating:
3.0

So far so good. Unit was ready and in good condition. Worked great doing all rental information online/phone.

Privacy Request  |  First Impressions 
Rating:
4.0

I am very pleased with the gated entry.

Privacy Request  |  First Impressions 
Rating:
3.0

Worried somewhat as the gates were open when entering and exiting

Privacy Request  |  First Impressions 
Rating:
2.0

I could not get into the gate I had to call them on sunday and get a temporary gate and still dont have a way to get in

Privacy Request  |  First Impressions 
Rating:
4.0

The instructions were excellent, and the unit was very clean, with the exception of a few items left there by a previous occupant.

Privacy Request  |  First Impressions 
Rating:
4.0

we reserved and moved in the same day. was at gate with first load when we receive the call back. no one was on site but was given a code after payment made

Privacy Request  |  First Impressions 
Rating:
4.0

The unit seems secure and is about what I expected. The associate helping us was disorganized and the move-in process took longer than it should have.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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