Customer Reviews for Louisville Mattress
(U-Haul Neighborhood Dealer)

156 comentarios

6504 N Preston Hwy Ste 1   Louisville, KY 40229

(502) 962-8356

Horario

  • Mon–Tue
    Cerrado
  • Wed–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 1/27/2023: cerrado
  • 1/28/2023: 10:00 a. m. - 11:45 a. m.
  • 1/30/2023: 10:00 a. m. - 11:45 a. m.
  • 2/1/2023 - 2/3/2023: 10:30 a. m. - 4:30 p. m.
  • 2/4/2023: 10:00 a. m. - 12:45 p. m.

Show All Hours

Servicios en esta ubicación:

Contáctanos

(502) 962-8356

6504 N Preston Hwy Ste 1
Louisville, KY 40229

Servicios en esta ubicación:

Horario

  • Mon–Tue
    Cerrado
  • Wed–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 1/27/2023: cerrado
  • 1/28/2023: 10:00 a. m. - 11:45 a. m.
  • 1/30/2023: 10:00 a. m. - 11:45 a. m.
  • 2/1/2023 - 2/3/2023: 10:30 a. m. - 4:30 p. m.
  • 2/4/2023: 10:00 a. m. - 12:45 p. m.

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

the location was great and I had o issues with them. but i had originally booked at another location and it got moved to a 2nd location and then when i arrived there, they didnt have a truck assigned to my reservation so i think was changed to a 3rd location which was this location. I am not happy with that

Jordan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Errol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

The check engine light was on

Stephanie G. 
Clasificación:
5.0

Todd gave me excellent service. He called to check in when I was running late to assure I was able to get my rental. He also answered all my questions. I highly recommend using this location as the customer service was better then going directly to Uhaul chain store on Bardstown Rd.

Mary M. 
Clasificación:
3.0

Better knowledge

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melinda M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
5.0

Website would not allow me to pick a location close to my destination. This location assisted me in making it happen.

Julie D. 
Clasificación:
4.0

Great friendly service!

Ann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
1.0

There is so much to type but two days before I was to pick up the truck I was switch to another location. When I arrived at that location they also didn't have a truck. Then they sent me to a location which was roughly 30 minutes away and was a place that only had one truck that was not supposed to be rented because it was promised the next morning at 8 o'clock. It was the worst experience dealing with a rental company and I will probably never use you again.

Trent P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

Very helpful. Will use them again

DAVIDA C. 
Clasificación:
1.0

The truck was dirty inside. But, you going to charge above the government rate in the gas mileage. .99 a mile in a dirty truck.

Clarence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice P. 
Clasificación:
5.0

The process was quick and easy. The customer service representative was extremely helpful. He was polite and friendly. I would definitely do business with them again.

Susan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
3.0

Light for cargo area, service vehicle so check engine light is not on

Taylor G. 
Clasificación:
3.0

Ridiculously expensive. Absolute robbery. Trucks all advertising $29.99 but really it's going to cost you $100! Plus $20 in this gas hog truck!! Trash. Thankfully I won't have to move again for a long time. I'll never use uhaul again. I'll buy my own truck

Seth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

I do not believe I should've been charged an additional day due to rain delays and the movers showing up late because of rain delays as well

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY V. 
Clasificación:
2.0

The online log in was difficult to understand which lead to a delay getting started by like two hours.

JEFFERY M. 
Clasificación:
2.0

Uhaul changed my pick to different location. Truck was on empty, driver's door did not shut properly, steering was wonky, check engine light was on and seat belt was rigger with a hair tie!

suzanne W. 
Clasificación:
5.0

Nothing to comment. Service is exceptional.

JAMES M. 
Clasificación:
5.0

Good prices, great service, friendly staff!!

RICHARD K. 
Clasificación:
4.0

U-Haul changed my pickup location the night before my reservation. Added $20 in mileage and 40 minutes to my plans. Not cool.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL R. 
Clasificación:
3.0

First of all I arrived at my confirmed location Affordable Muffler (29348597) at 8:30 a.m. Sunday, July 11, to pick up the uhaul truck only to find out it was no longer availlable at this location. The uhaul website informed me a truck is available at the Crums Lane location at 10:00 a.m. I called the uhaul customer service and was put on hold for 45 minutes before a representative could talk to me. The uhaul representative then informed me the truck was not available at the Crums Lane location either. The representative told me a truck was available across town at the north Preston St. location. I had to drive 36 miles round trip out of my way to get the truck and return it. Plus I had to drive extra miles in the truck and gas expense due to the last minute change in location to pick up the truck. I do not understand why Uhaul could not have informed me that the truck was not available sooner rather than at my initial confirmed location by Uhaul. I would have cancelled altogether if I would have known this sooner. I could not cancel at the last minute because I had six people waiting on me to move. My experience with Uhaul was extremely frustrating and not to mention expensive due to all the extra driving I had to do. I request Uhaul to refund at least half of my cost due to extremely poor customer service. You can call me at (502) 554-4436 to discuss further. Gracias.

Joseph B. 
Clasificación:
5.0

Todd was very patient and extremely helpful! ¡Gracias!

MONIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke C. 
Clasificación:
5.0

The owner was extremely nice and down to earth! Would highly recommend in the area VS the mini storage one. Gracias

Kay A. 
Clasificación:
5.0

Better access road.

PETER C. 
Clasificación:
4.0

So the only reason it wasn't 5 star is because the uhaul was actually not in the location it was suppose to be. It was suppose to be at 502 storage and it wasn't there so we had to track it's location. I even have proof on my order email showing it was to be picked up at the 502 storage.

Alex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Learman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanne W. 
Clasificación:
1.0

I'm sure I returned the vehicle with the same level of fuel but they charged me $10 for fuel.

Moath A. 
Clasificación:
5.0

Great service

Audrey H. 
Clasificación:
5.0

I recommend certly

Islan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
4.0

I use Uhaul on many occasions, but recently I have been contacted at the last minute advising me that my pickup or drop off address has changed. That's very annoying, as most times it's not convenient for me. I wish you would change this practice.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W. 
Clasificación:
5.0

Todd made my experience very easy in a time of moving chaos and he is a great value to uhaul

Patrick E. 
Clasificación:
2.0

Had to jiggle the key to start it, truck wouldn't come out of 1st gear, smelled like smoke and I don't smoke, so it stunk.?? Cab had ashes Everywhere and I had to clean it to feel comfortable. Still haven't received my deposit back. I should've received about $40 by now..

Quinton J. 
Clasificación:
2.0

You charge me a mile and I put 8 dollars of gasoline which corresponds to an average of 4 gallons, my big question is your car consumes 11 with 4 gallons? Thank you for your service but I will never ask for your services again

Manuel O. 
Clasificación:
3.0

Never was informed that I had an certain amount of miles to use, so when I returned the truck back in on full and clean like I was told to, I got charged $40 saying I went over my allotted miles..

Chelsea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Great customer service! Will definitely rent here again!

Lisa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
4.0

Continuar con la misma amabilidad y servicio para que mantengan conservados sus clientes y obtener nuevos. Estamos satisfechos por sus servicios. Muchas gracias.

Jose C. 
Clasificación:
5.0

The front tires are worn Bald on the outsides both of them. The inside of the Van was exceptionally clean as well as the enclosed area.

Ad smoker D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ty A. 
Clasificación:
5.0

Customer service was excellent! Thank you so much!

Alicea R. 
Clasificación:
3.0

Make the online approval process quicker. I waited 20 minutes to get approved.

Sydney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason C. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

??

patrica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

paula W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemaria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin l P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann N. 
Clasificación:
5.0

Excellent customer service????????????

jose J. 
Clasificación:
5.0

Great experience and customer service!!

donna S. 
Clasificación:
5.0

One of the easiest time that I've ever rented a vehicle

gerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Majid K. 
Clasificación:
1.0

El cliente no dejó un comentario.

michael H. 
Clasificación:
5.0

Make it easier to book online Offer the mileage options online

Matt V. 
Clasificación:
5.0

Very nice to deal with Clean vehicles friendly quick and out the door return was easy thanks

charles S. 
Clasificación:
3.0

Take cone down so if you have trailer you can pull around store and pullout.

Krisna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline F. 
Clasificación:
5.0

Nothing! Fast friendly service!

Kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

No need to improve. Great experience!!

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
5.0

Really new clean truck

Errol B. 
Clasificación:
1.0

When I make reservation I make it for The 10 Foot Truck but they give me Small Van So it's a bed experience I will never get u-haul in my life again They're not honest with their customers

Mohammed A. 
Clasificación:
1.0

If a location is available to use by mobile pickup then it should be available at times requested. The owner did not have the UHaul set up for mobile pickup at time requested. I waited 2 hours for the owner to arrive and when he did he claimed he had not checked the UHaul in because it was delivered late (a lie since he had the key in his desk). Will never use this location again, and maybe not UHaul.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann N. 
Clasificación:
5.0

Service:100%

Rony G. 
Clasificación:
3.0

El cliente no dejó un comentario.

bob H. 
Clasificación:
3.0

The truck needs maintenance badly! The worst drive I've ever drove with all the bouncing and the seat leaning. Check engine and tow light was on. Was only given the option to rent the small truck but needed a mid size which was available, which cost me extra money for making an extra trip for half of a load.

Jennifer C. 
Clasificación:
5.0

My ONLY complaint (and that is using the word loosely) is that I was a little uncomfortable when I brought the truck back after dark. The lot was a little dark and I was alone. Otherwise everything was great. I was sent there by a great guy at another location. The owner of Louisville Mattress was perfect when he rented me the truck and made returning it so easy.

jane P. 
Clasificación:
5.0

Great place

Teresa B. 
No se han enviado comentarios para esta ubicación.

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