Comentarios del cliente para Loudoun Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Loudoun Self Storage

Grado total:

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michelle M. en

Grado:

The equipment and location were both excellent. I had some trouble with the app in that it was very slow. My biggest problem though was figuring out how much gas to refuel with. Everything I looked up said there was a guage estimator on my contract but since I did everything online, the only contract I saw did not include such a section. When I contacted customer service, they sent me a copy of a contract I had not seen before and it showed the estimator. I think that could have been more clear from the start but otherwise it was a great experience and customer service was helpful.

Brian B. en

Grado:

The service and availability was perfect for us!

Nathalie A. en

Grado:

The person who helped me was really kind and effective.

Holly W. en

Grado:

Customer service was very friendly and helpful. Took away one star because the computers weren't working for a while. Definitely needs a computer upgrade. But the lady that helped me was very friendly and got me going as quickly as she could.

Richard M. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

Super friendly and helpful staff. Thank you so much for helping us get on the road after arriving so late!

Matthew S. en

Grado:

not a lot ... was quick and easy ... lady was really helpful ... everythnig worked seamlessly.

Justin H. en

Grado:

Truck had only 3/4 fuel when I picked up. Pressed for time though so did not dispute.

Demetrios M. en

Grado:

El cliente no dejó un comentario.

Robyn N. en

Grado:

El cliente no dejó un comentario.

Aretta H. en

Grado:

El cliente no dejó un comentario.

Diane C. en

Grado:

El cliente no dejó un comentario.

Mary G. en

Grado:

Please test the mobile pick/return site. I was not able to connect and all services were activated. Uhaul Customer Service was not permitted to check me on n or out. Luckily Lovettsville Storage was able to handle it at their end. Thank you for a pleasant experience non the less. Rainee was great to work with, the truck was terrific. Advise from Lovettsville Storage was spot on. Definitely a great vendor. Truck was perfect.

Juanita T. en

Grado:

lady was nice...did everything online. truck was good. much better than one I rented last year at another location!

Terri D. en

Grado:

Nothing, great customer service! Well pleased !

Terri D. en

Grado:

Wonderful customer service!

Kelley L. en

Grado:

El cliente no dejó un comentario.

Miriam D. en

Grado:

El cliente no dejó un comentario.

Craig M. en

Grado:

El cliente no dejó un comentario.

Elaine N. en

Grado:

El cliente no dejó un comentario.

Satish Y. en

Grado:

Changed the location of pickup, for which I had to pay 40 miles more

BRIAN R. en

Grado:

It was much further from home than the pick up location stated online

SUSAN K. en

Grado:

This is a very small facility that operates in conjunction with a storage shed business, but Ms Moten was very pleasant and accommodating, and went out of her way to help us.

WENDY R. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

El cliente no dejó un comentario.

TRICIA S. en

Grado:

This is the only place I will ever rent a moving truck from as long as I live within 50 miles of it! The service,(In the office,Rainy is the best!) the truck, the equipment, the price, and the availability are all "10's" in my book. Thank you Loudoun Storage! Tricia Sloan

DAVID B. en

Grado:

El cliente no dejó un comentario.

Mindy G. en

Grado:

El cliente no dejó un comentario.

JERRY F. en

Grado:

El cliente no dejó un comentario.

Corbett M. en

Grado:

Got locked in gate closed had to call someone three times to be let out. Girl outside that tried to help could not get us out. Was told on the phone that u cannot be let out via the outside key pad. I would like 75 dollars refunded for this major inconvenience. The person that helped us also said "the gate has been having problems". I demand money back

THELMA P. en

Grado:

nothing

Christopher M. en

Grado:

El cliente no dejó un comentario.

STEPHANIE K. en

Grado:

The employee that was suppose to rent us the u-haul did not show up for work that day. I had to wait over an hour and half for assistance. Luckily, an employee at the closet U-haul came and assisted us.