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Jennifer Raimer
Customer Reviews for Lotz & Lotz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid for insurance which was $15 he didn’t mention the other type of insurance case it got stuck I got stuck for a few days how to get it out I end up calling the company they said $500 so I had to end up getting it pulled out myself tried to call the store to tell them that the latch broke the guy end up coming out to the house he was really rude when I told him that I tried to call him he didn’t believe me he had a rude laugh Then I grabbed my phone and showed him where I called him he said he didn’t see it but I called it and I showed him the proof I didn’t get apology or anything it made me seem like I was lying whenever I was telling the truth and then he made me pay for the insurance was $15 but didn’t mention pay the other insurance and got me to rent the vehicle longer than I expected it because only supposed to had it for a day and it got stuck I really don’t believe that I should be allowable whenever I wasn’t out
Brittany WarrenThey were very good to me! I had to keep the rental a lot longer than planned and they were so understanding. Great place!!!
Crystal HawkinsI got charged for extra mileage when I know I didn’t go over never again will I rent from y’all !!
Marisol MoralesEverything went great
Patricia HyslerA larger space.
robert woldHours that someone is at location is and issue
PHILLIP DERBYDon was Awesome personality was great oll definitely be referring people his way!!!! Great customer interaction and so polite and very helpful!!!!!
Cynthia McCormackDon comes though everytime i need a truck
James MceldowneyAll was good
Suresh KishanDrivers side windshield wiper does not wipe well on lower portion. Drivers cup holder is broken, allowing cup to fall out.
Dwayne SolesI was over-charged for mileage used and I wasn't shown where gas tank was to refill the small amount of gas I used for local transport. The manager was rude when this was brought to his attention.
Kelly WynnCan't think of anything that needs improved. Don at Lotz and Lotz in Blairsville GA was awesome!
Pamela KlineWhen I reserved online, I did not request insurance. When I got my receipt, I had been charged for insurance.
Steve WardLotz was extremely professional and made our trip easy. They gave the personal touch.
Noel ThomasYes/No answers are difficult. So i) the van was in good condition but not super clean inside; ii) service at the location is excellent if in-person is what you want; iii) the app refuses to recognize the location for pickup or dropoff. I had to wait 45 minutes because app didn't like location.
Stephen GarrigaPERFECT EXPERIENCE
scott jordanNothing
Joseph Del CastilloOnly issue is the locate was to be open but it was not. So I unhooked trailer and put furniture pads inside that I didn’t use. Tried calling three times with no call back so I e mailed. Put time returned contract took pictures on phone . Put my contract in return box.
PHILLIP DERBYPave the muddy lot.
Howard HICE JRGreat customer service, very friendly and helpful!
ANTHONY WARRENThe owner Don is always great and very accommodating.
Peter McNeilNo one at location on the Saturday that we returned unit. Very small gravel lot and was full. Had to drop the trailer wherever I could. Lot was small so not much room to drop and get out.
Ricky JamesThe lot is small - it was full, so I had some difficulty getting the trailer into it. Good thing I could turn around at the entrance and back in.
David HodgeGreat people. Small lot but very functional.
Robert WoldVehicle drop off was at owl creek market.
Joseph BriggsEverything was just right.
Sanford ProveauxNothing Don at Lots & Lots U-Haul is awesome best U-Haul dealer around I highly recommend this location!
Frederick ButlerThey were closed when I got there but someone called me back.
JAYNEA FORDThe owner is always helpful to get what I need even on short notice.
James MceldowneyWhat an awesome guy. He make my morning just for being so kind. Very helpful.thank you so much for being such a cool guy. You the best
Abdul WasitThe owner is always helpful , I rent trucks weekly and he always comes though
James MceldowneyNobody on site at 2pm on a Thursday. The app quit working as I was trying to take pictures of the vehicle. It would have been nice to have someone there to verify everything. The lot was made of dirt, uneven. Not great
Matthew RumpLotz and Lotz the location that I rented from is my go to place. Very well run fast and friendly
Mike SharkeyTruck was extremely dirty....muddy. Couldn't get no one to answer the number they left to call. Had to call Uhaul Customer Service for HELP!!! Wouldn't recommend this location @ All.
ELGIN WINGARDGreat gentleman checked me in was awesome. Location is the only location open on a Sunday was great! Turn in process took 5 minutes. The best place!
Paul CarrascoThe lot was muddy due to a huge storm the night before. Nothing that they had any control over. Might consider paving or putting in more gravel. It is located just off the square, which is a fantastic location. My only concern is the ramp. It is bowed and doesn't look like it can hold much weight. Really needs to be replaced with steps or a sturdier ramp.
Kelly RandallDon is great to work with and the utility trailer I rented was really well built and easy to use.
David ChapmanDon (owner) is awesome to work with. Would highly recommend using Lotz & Lotz if you need to rent a UHaul for your moving needs.
Robert ProtzmanReplenish South Florida with trailers. Very scarce stock had to travel to another town to get one. Also had to travel to another town for drop off due to too many trailers in Hiawassee, GA. Your prices have doubled from last year and making more inconvenient for the customesr in the Florida area.
Mark RoseThe owner was nice as can be
Karen FlaggThey moved to a larger location. Very professional and efficient
henry LeidnerDon was an excellent U-Haul representative. Very friendly and helpful.
Peter McNeilFriendly and courteous staff.
OLIN LUCASOnly show in town. Owner not interacting
Patricia AllenNo one was there when I went to drop off the trailer.
rob lamontLot is small
Joe GiangrossoThe equipment surge system was inoperable and for the entire 655 mile drive, each stop the unit banged loudly and caused the truck to move and each time we started the surge system banged again, which was especially distracting and dangerous with all the stop and go traffic through Atlanta and north.
Steven SaundersThey were not open on a Saturday????
Michael TomkoHave the actual owner be present during the day. I was having trouble trying to rent the vehicle online, and I tried to reach the owner, but I couldn’t reach his phone number and kept getting sent to voicemail
Mi'Kale HarrisonI had no idea that no one would be here. I left a message on the answering service but was never called back. The business is moving next door but no one was there either. I met three other customers that were as confused as me. I was able to get on the phone and able to get the code to the little box that had the truck key in it but wished that I was informed of this process when I started. Also the drop off location was two hours away from where I moved my items to in Buford
BRUCE BRENNERThey were in the process of moving
Wayne Vincent