Comentarios de los clientes para Lothian Service Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lothian Service Center

Clasificación general:

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Thomas G.
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Everything went well.

Michael O.
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The entire process was extremely easy. The back of the trick and cab was a little dirt but nothing to bad.

Lisette D.
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I was unable to pickup via the website because I'm military and my name is different on my license even though the back of my license states military the person kept asking me for my LES to prove I'm military. I should not have to submit my pay stub to prove I'm military when i have a license and am 30. So disappointed. Had to wait for the shop to open to get the uhaul.

Thomas S.
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El cliente no dejó un comentario.

Carey H.
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El cliente no dejó un comentario.

William B.
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Nice people doing a great job

Amanda B.
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Great service! Will definitely recommend this location to anyone.

Lisa A.
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For the small move we had, this van and location were perfect. I recommend them to anyone!

Martanda B.
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El cliente no dejó un comentario.

RAYMOND G.
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El cliente no dejó un comentario.

Justin H.
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Was charged 25 bucks for a little soil in the back. I forgot to finish sweeping it out and now I lose 25 bucks for 2 minutes worth of cleaning, if that. I will return in person next time so I don't get screwed over on some minor cleaning charge. Thanks but no thanks. I wont be using Uhaul again!

Cindy M.
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The online pickup was horrible. It was extremely slow and difficult. It took a long time to approve my reservation even though I'd provided my credit card and information more than 2 weeks prior. I won't use it again.

William P.
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The staff was very courteous and helpful. Vehicle was ready when I got there and I had no problem at check out. Thanks guys.

joyce M.
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The contractor was not present when we returned the truck (4/30/19) but left instructions that the truck was to be left and would be invoiced the next day. Today I received an invoice with additional billing for gas with and indication that the gas was only a half tank full. This is not true as I refilled the tank just prior to returning the truck. The invoice also indicated that the truck needed to be swept out. Which also was not true we swept the truck and I took pictures of the cleaned truck in front of the drop off location after I left the keys I did this after I provided the keys because it was at that time that I was informed that the store clerk was not going to walk the truck with me as she was not authorized to do so and it would be done the next day by the authorized personnel.

William B.
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NOTE: some of the moving blankets were wet/or damp and many smelled musty. Maybe store in another place that is dryer. Nice people at this location !!

Christopher R.
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El cliente no dejó un comentario.

margaret M.
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El cliente no dejó un comentario.

Cindy S.
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El cliente no dejó un comentario.

JULIOUS M.
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El cliente no dejó un comentario.

Nicholas F.
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Great family run business! Mandy is the best!!!

Brenda C.
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El cliente no dejó un comentario.

TUCKER C.
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El cliente no dejó un comentario.

Lisa S.
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El cliente no dejó un comentario.

Sheila W.
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Complaint about availability. I reserved at an Edgewater MD location and was diverted to this location. UHAUL should have had the equipment available where i requested. Otherwise what is the point of a RESERVATION!! This is POOR customer service. Also Blown Tire.

gina L.
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It was a convienent location. Easy to get in and out. Friendly people.

Caralis C.
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The customer service was terrible. We were given one price when making the reservation but was charged a higher price once we went to pick our Uhaul truck up. We felt we were robbed

Corinne B.
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El cliente no dejó un comentario.

Jason B.
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El cliente no dejó un comentario.

Catherine T.
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This was a horrible experience! I will never rent from U-Haul again! They cannot guarantee the size of the truck, the time or the place to pick it up! So, what good are they? I truly don't know how they are still in business! Look elsewhere people!

DEBORAH P.
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I cannot express my appreciation to these folks at any higher level than OUTSTANDING. They were so helpful. I was told they would check tires, etc,, as the tires were not in good shape at all! I'm so thankful that this positive experience was at the end of my trip. Thank you so much!

Tom D.
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Two ladies working no one to help unhook the trailer I am 77 and was unable to do it myself lucky I had my son-in-law with me

Robert S.
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El cliente no dejó un comentario.

David S.
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We had reservations in Edgewater but when we got there it was not available. The gentleman very kindly found us a nearby 15 footer and made the arrangements for us. We had to rely on someone we barely knew to take us the extra 15 miles. The rental was fine when we got it

Raymond D.
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I left belongings in the truck and they kept it for me

Mark E.
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No problems at all. Friendly service.

James S.
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The person who took care of me was friendly and professional.

Richard V.
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This was the second place I went for drop off. The first location on Crain Highway, Upper Maryland, indicated on Google that this site was open at 6:00 a.m. Upon arrival there at about 7:15 a.m., I discovered the place was closed until May!!! I called back to the Waterloo, N. Y. U-Haul, and was told I could take it to the nearest place. I could have taken this to the Lothian, MD site originally! It would have been helpful if I had know this drop off site was closed! Thank you!

Michele M.
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Have a flat rate as the mileage incurred using google maps that end up accruing more miles.

Robb A.
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EVERYTHING was terrific ! From the online reservation, to the text the day before reminding me of the address, to the actual person who helped me when I arrived ! 5 STARS OUT OF 5 !

Kenneth B.
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Always good customer service at this location

John B.
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El cliente no dejó un comentario.

George P.
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El cliente no dejó un comentario.

edward W.
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El cliente no dejó un comentario.

Edward W.
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N/A

Jim G.
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The people i rented from were great. Nice,explained everything in detail had no problems. If i have to rent again i will rent from That location. Thanks

Edward N.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Robert H.
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Great location. Always a full tank. Clean trucks. Way better than the dunkirk location.

chantay C.
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El cliente no dejó un comentario.

Allen M.
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Staff was very quick and professional. Would use again.

Samuel W.
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Great customer service. No problem whatsoever. Highly recommend

PAT M.
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When we picked up the van, the man was very friendly and helped me out very much and had explained that the charge would be around $80. When I returned the van, a very nice lady had me sign a sheet saying I returned the van, but no one looked at the van when I turned it in. I have been charged over $120 for my rental and am very confused. I will be contacting the station personally tomorrow.

irston H.
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Greg was most helpful, courteous and professional.

George C.
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N/A

WILSON E.
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the right location of the equipment was not communicated and I had to go to three different location before getting the equipment. if the exact location can be verified before confirming with customers, that will make the experience more appealing.

Peter W.
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Wait too long. Understaffed. More interested in selling the drunks more lottery tickets (at 10AM!) than completing the rental contract.

Lura R.
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El cliente no dejó un comentario.

john S.
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I was given no credit for the milage not used, also when I set up this truck calling your main number the lady told me she would give me a discount for AARP and one for a veterans discount, she gave me an amount of $253.00 but was charged $315.00

Daniel H.
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El cliente no dejó un comentario.

Tia G.
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Truck rented had some serious front end issues that caused the truck to be difficult to control

WILLIE D.
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El cliente no dejó un comentario.

Rodolfo R.
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El cliente no dejó un comentario.

MIKE D.
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El cliente no dejó un comentario.

Robert C.
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Truck could use new wiper blades

KARL P.
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None.

John G.
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Not give vans away when promised to another customer. Maintain the vans.

Seth T.
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El cliente no dejó un comentario.

Wencil S.
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El cliente no dejó un comentario.

Terry F.
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I both my U-Haul a month-and-a-half advance of my move it was not available at my pickup location they transferred me to another store that was 40 miles from my house would not offer any extra mileage when I get to that store they say they don't have a reservation for me that it was cancelled so I had to search all around to find another U-Haul truck at the store and Lothian Maryland the staff there was very pleasant to deal with other than that the Allentown Road branch in the customer support line were no help whatsoever

Judith R.
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Very curtious and helpful

Lanny W.
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Very nice people great service

Sam C.
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Not applicable

sheila G.
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great family run business!

STEVEN R.
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My son picked up the truck and returned it to your site, so I cannot comment on the one on one experience with sales. The truck was a good size and clean.

Janice L.
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Everything went very smoothly. Always like to use this location.

Anne B.
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El cliente no dejó un comentario.

Craig T.
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El cliente no dejó un comentario.

DERRICK M.
Clasificación:

No changes needed Great people and great service.

Marisol C.
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A super quick and easy feature... can't beat that, thanks!!!

Corey M.
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El cliente no dejó un comentario.

Irston H.
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El cliente no dejó un comentario.

Hope H.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
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Employees were friendly and helped me immediately, renting here was very quick and easy

stanley D.
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nothing i can think of at this location

Jonathan P.
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El cliente no dejó un comentario.

ALLAN W.
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Trailer "stop and turn signal lights did not work, although running lights did. Couldn't repair the lights because they were rivited rather than attached with screws. Dealer said trailer had just been serviced so I didn't check the lights until after I had fully loaded the trailer and was ready to hit the road. Also, the "return to" dealer didn't exist. Numerous phone calls netted no answer on their end nor is there a dealer at the address given to us at the beginning of our one-way trip

MICHAEL K.
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El cliente no dejó un comentario.

George S.
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excellent all the way around

william G.
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Great service,Thanks.

Felicia M.
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El cliente no dejó un comentario.

Steven S.
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I had previously gone online to "check in" but had to go through the process all over again when I arrived. Not sure what the value of checking in online did to speed up the process.

janice L.
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The owner of this location and the staff were great to deal with. All were very courteous and made the rental of a U-Haul truck a pleasant experience. Very accommodating.

stuart L.
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El cliente no dejó un comentario.

Khalia B.
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El cliente no dejó un comentario.

Delcina A.
Clasificación:

El cliente no dejó un comentario.

julie B.
Clasificación:

El cliente no dejó un comentario.

Luke A.
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El cliente no dejó un comentario.

Brad M.
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El cliente no dejó un comentario.

joan D.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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