Customer Reviews for Los Gatos Storage Services
(Distribuidor de U-Haul del vecindario)

381 comentarios

17471 Farley Rd W   Los Gatos, CA 95030
(UNIVERSITY and WINDCHESTER)

(408) 354-0548

Horarios de la ubicación

  • Lun. - mar.: 9:30 a. m. - 4:30 p. m.
  • Mié.: cerrado
  • Jue. - sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 6/17/2021 - 6/30/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(408) 354-0548

17471 Farley Rd W
Los Gatos, CA 95030
(UNIVERSITY and WINDCHESTER)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9:30 a. m. - 4:30 p. m.
  • Mié.: cerrado
  • Jue. - sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 6/17/2021 - 6/30/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Give them a 15ft truck !

Christine W. 
Clasificación:
5.0

Keep Yolanda employed - she is a treasure! Great communication and excellent customer service skills!

LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce L. 
Clasificación:
5.0

Mobile check in and out made things very easy and quick. The person who assisted us at the counter was really pleasant and informative.

SHAWN R. 
Clasificación:
5.0

This is a small location and has only a few rentals. The customer service is great. Extremely professional and hassle free.

NIRUPAMA P. 
Clasificación:
5.0

Love the sales rep. She was nice and very helpful with providing information .

DIANA G. 
Clasificación:
1.0

Extras I paid for weren't included, i was charged for their subpar(at best) cleaning of the vehicle. All around bad experience and it will be my last.

Natalie C. 
Clasificación:
4.0

all good

MARK M. 
Clasificación:
5.0

The young woman who is the manager was a delight to deal with. She was friendly and helpful. She was very efficient.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
5.0

Uhaul needs to do some work on their on line and mobile apps to make them more intuitive and interoperable. Some people prefer computer at home to mobile. However, there are intelligent ways to make it easy for mobile. Get insight from professional UI/UX designer and fix it up!

Jerry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAUGHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE S. 
Clasificación:
5.0

Easily rented and returned

ESSIE A. 
Clasificación:
2.0

I had to speak to 3 different people before my reservation was sorted out. The first person booked me for pick up near me between 4&7pm. Then when I registered online it said 7am. I called back and had it sorted out to 7pm. Then another person called to say I needed to be at a different location all together. That location was after hours and the process to rent via smart phone was fraught. Each time I called I either waited too long on hold or I didn't reach anyone

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONG C. 
Clasificación:
1.0

Attempted to charge me for fuel even though I have video of returning tank marked at full

Matthew M. 
Clasificación:
5.0

Nothing The woman who looked after us was exceptional.

JAMES M. 
Clasificación:
3.0

The truck was old and not clean. We reserved an equipment dolly and it was not available at the location. Agent said that it is a small location and so does not carry many such add ons. She offered me a regular dolly but that would not work for my needs. She directed me to a larger U-Haul location to pick up the equipment dolly. That manager apologized for the hassle and said that I am not the first person to end up at his place. ANNOYING that I had to spend time and mileage to accomplish this when I had a reservation!! He was very kind and said that the original location should credit back the cost. I asked about that when we returned the truck and she agreed to the measly $7 credit. THE LEAST that could be done, in my opinion, since I had a reservation and therefore an expectation that everything would be prepared. VERY frustrating!

Michael R. 
Clasificación:
3.0

I used U-Haul several times in NC and CA since 2017 and this has been the worst experience so far. 1. There was noone in the office when I came in. I had to call the number written in the door 3 times and got no response. When I was about to leave after 5 mins of waiting, i was lucky to spot the officer who ultimately served me. 2. The car was not clean. Windows were dirty. There was a Starbucks coffee cup left in the cup holder. There were also some cardboard boxes in the cabin left. 3. I did not notice in the beginning that the fuel tank record was in fact 5/8 not 3/4 as was indicated on my contract. At return, I told the officer that the initial fuel record was incorrect. When I found the receipt, I was surprised that I was charged 3 gallons. Not only I was not believed that the initial record was incorrect, but I was also charged as if the final record was 5/8 - I believe it was higher than 5/8 and now I wish I had taken an image to prove that. (I did fuel the tank with 1.5 gallons using the suggested scale before returning it). Overall, I am disappointed with the service at this location and will not recommend it to anyone.

KIRILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison P. 
Clasificación:
5.0

Very easy pickup and dropoff. Vehicle was clean and ready to go.

Jude G. 
Clasificación:
5.0

Super easy and fast! Really happy with the service and equipment.

Laurel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francine R. 
Clasificación:
5.0

Great job! Well organized, truck was clean and worked great, people were friendly and competent. I would say that the $30 refueling charge was a bit high, and maybe deserves a warning sticker.

david M. 
Clasificación:
5.0

Easy on-line pre-register. Maybe give the Remter a heads up to check mileage before dropping key in slot.

Emilie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

Awesome customer service and super clean van. All for a great price. Can't ask for more!

Veliko M. 
Clasificación:
4.0

Yolanda was most helpful in making it possible for me to accomplish my move.

Eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Yolanda was such an angel. After having my reservation moved multiple times to different cities due to no trucks available and various other issues, she was super nice and helpful when I arrived to pick up the truck. She was able to apply the credit from my previous reservation and provided more miles for me to drive back to where my original reservation and loading site (65 miles away and 5 hours later). Great service and professionalism!

david N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
1.0

El cliente no dejó un comentario.

daniel A. 
Clasificación:
5.0

Absolutely perfect service!

Louis S. 
Clasificación:
5.0

Fast reservation both online and at counter.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres R. 
Clasificación:
1.0

Not over charge

Daniel B. 
Clasificación:
5.0

Friendly and helpful staff. Will rent from this location again.

Shahir R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige S. 
Clasificación:
5.0

Fast and efficient

Anna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niranjan B. 
Clasificación:
5.0

The young lady running the Los Gatos store made the transaction a pleasure.

Chris R. 
Clasificación:
3.0

Manager Yolanda Villareal was super helpful, professional and patient! Thanks Yolanda!

Robert F. 
Clasificación:
5.0

Manager at this location was very friendly and I will be back to them next time I need storage or uhal services.

Nicole S. 
Clasificación:
5.0

So happy we found this location it's so cute! We live just around the block and plan on switching our storage from San Carlos to this one!

Geeta M. 
Clasificación:
5.0

Great and friendly service

Hans S. 
Clasificación:
5.0

El cliente no dejó un comentario.

erica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hans S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hans S. 
Clasificación:
3.0

I was contacted this morning with a voicemail saying I didn't return the truck when I did on Saturday night. I was not called back confirming that they have the truck. Did someone forget to check in the return?

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

I would like to write a special thank you for the gentleman who assist me in this rental process. Nick at this location is fantastic and delightful. Very focused on the customer experience and so easy and pleasant to work with.

Bijan E. 
Clasificación:
5.0

Great van! The young lady at the counter was also fantastic! ¡Gracias!

Rudy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Claude J. 
Clasificación:
5.0

Have the truck at the actual location reserved. I didn't select Los Gatos and this will be the deciding factor in using Uhaul again.

Jonathon W. 
Clasificación:
5.0

Just a few blocks from my home so very convenient and friendly. Thanks.

judy W. 
Clasificación:
3.0

Nice guy at counter! Seemed new to job but was very pleasant.

tom W. 
Clasificación:
5.0

Great customer service and a very easy transaction to complete. Highly recommended!!

Stanley A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

The man who ran the office, Jason, i believe, went above and beyond in helping us. We were very pleased all around.

Jackson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
1.0

The practice of working with half full tanks is just another way of getting a couple $ out of my pocket. I have not seen this for a very long time at rental car companies and as a gold card holder at Hertz for almost 20 years, I do rent lots and lots of cars a year. This is just from last century and if I pay $165/day for a base rate, this should not be the practice. On top of that the tank was ~1/8 less full than half and I was told to tell the people when I return the car to get a refund. Not realizing that office on Sunday is closed and I could not ask for refund. When checking the truck we had the lady put on at least 10 more X stickers for clear damage. It turns out that the website your employee used did not recognize my return location and she told me to call the other location that is in the file that I would not return the car there. That is not my JOB! That is clearly a mistake in your system that I am asked to resolve. She could have easily called them right there on the spot. Than there was a yellow light burning on the dash and after going back and showing it, there was no solution other than I was told to "just drive it and see what happens".

menne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

bulmaro H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce Z. 
Clasificación:
5.0

Your manager Jason was very professional and friendly The process was very easy and fast I will use your Los Gatos location from now on and recommend to others as well. Great Job Thank you

Kamil N. 
Clasificación:
5.0

Such nice workers!

Addison J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin C. 
Clasificación:
2.0

The agent was friendly however the vehicles should be ready to go when you rent them. This one was not. The tire pressure light was on.The agent said they were having problems with the gauge and not to worry about it. "ignore it" Unfortunately, you could tell when driving. The tires felt really low. Had to put air in the tires...tires stated 85 psi...tires were from 40-55psi. Not happy that we had to take time to fix their problems and then not even offered a credit for our inconvenience.

olsen C. 
Clasificación:
1.0

U-Haul representative wasnot helpful

Gabriel Gilbert M. 
Clasificación:
5.0

MAKE IT EASIER TO FIND THE ENTRANCE TO THE OFFICE

Joe Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
5.0

Excellent service! Quick and easy, great customer service and best yet, no lines!

Jim B. 
Clasificación:
5.0

Great service rep at this location. Informative and convenient.

Weston R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G. 
No se han enviado comentarios para esta ubicación.

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