Customer Reviews for Los Fresno Self Storage
(U-Haul Neighborhood Dealer)

70 reviews

702 S Arroyo Blvd   Los Fresnos, TX 78566

(956) 233-1253

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(956) 233-1253

702 S Arroyo Blvd
Los Fresnos, TX 78566

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. No complaints!

Jesus Vallejo 
Rating:
5.0

Customer did not leave a comment.

Silvia Rios 
Rating:
3.0

Customer did not leave a comment.

EMILIO SOLIS 
Rating:
1.0

Out of three uhauls in my location this was the only one that had the trailer I needed for donating a piano to a local school. This was only time the school was available and only for 2 hours. Sign on door said out to lunch till 1. No one there nor answering phone at 1:15-1:20. Woman showed up 15-20 after. Extremely unfriendly. Has a sign on counter NOT IN THE MOOD. No kidding! Tells me I won’t be helping or guiding the hook up. The set up to get a truck in to hooking up is so awful. No room to back up to the hitch to load. I lifted and moved to my truck then she came out to tell me I was loading wrong trailer which I was because another was less expensive.I unhooked , put back and moved another and re hooked. A city worker on the road walked over to see if I needed help (what an amazing young man. Thank you again) I’m in my late 60’s. I have never in all my years since before my 20’s of renting from uhaul never been helped. I would think someone running an establishment would work the establishment. And the attitude is beyond professional and should not be greeting/working with the public

Judi Krafka 
Rating:
5.0

Customer did not leave a comment.

Rebeca Coss 
Rating:
4.0

Had to vacuum the back of the truck prior to loading our furniture. Other than that, good service at a fair price. Thanks.

Pablo Barron 
Rating:
5.0

truck had no operable outlet to charge phone. Drivers door/window not sealed very loud in cab.

Danny King 
Rating:
5.0

Customer did not leave a comment.

Allyson Owens 
Rating:
5.0

Customer did not leave a comment.

Pedro Gomez 
Rating:
4.0

Thankfully, the lady was there to help us rent the U-Haul without having to go through the online process. The survey does not seem to ask about the online experience. It’s horrible. They request photographs as well as insist on calling someone else to verify the renter is a “reliable” person. In Marcus, my wife would pick up the phone as it was an unknown number. All the while we are spending time waiting for you hold to “approve “my use of vehicle. I believe it takes less security to access Fort Knox. If you can avoid the online rental service do it. Stick to human beings.

Ricardo Adobbati 
Rating:
4.0

Customer did not leave a comment.

James Hyatt 
Rating:
4.0

Customer did not leave a comment.

mark register 
Rating:
5.0

Fast and easy to turn in with app

Jose Marquez 
Rating:
3.0

Customer did not leave a comment.

Laura Lozoya 
Rating:
5.0

Had a hold on my account due to the fact that my husbands id number was also a number in PA so it almost kept me from renting so maybe have it to where the customer can figure that out before they go to lease or something.

Kayla Falcon 
Rating:
5.0

The lady on staff made my return process very simple and waited to go to lunch until my Uber had arrived.

Sherri Dunlap 
Rating:
5.0

Customer did not leave a comment.

Daniel Schemel 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Valdez 
Rating:
5.0

Service was awesome,

Yolanda Rosales 
Rating:
5.0

My husband checked the oil in the truck before we left to our destination and the oil needed to be changed bc it was black. The front side right light was held up with duct tape but it still worked.

Mark Mullendore 
Rating:
5.0

Great service

WILMA SMETTER 
Rating:
5.0

Customer did not leave a comment.

Jordan Brown 
Rating:
5.0

Customer did not leave a comment.

Kevin Salazar 
Rating:
3.0

Customer did not leave a comment.

RONALD KRAMER 
Rating:
4.0

Customer did not leave a comment.

JAIME IBARRA SAENZ 
Rating:
5.0

Customer did not leave a comment.

PEDRO CAMPOS 
Rating:
5.0

Ruby is an assistant in that facility, excellent customer service and helpful! Thank you so much Ruby

nary arjona  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUDOLPH RIVERA 
Rating:
5.0

3+ years with stuff in storage. Called Ruby every month to make my payment. She is the best! I will continue to call her from time to time just to say hi!

RHONDA RECIO  |  Overall Experience 
Rating:
3.0

No one was there when I arrived. There really isn’t a way to rate this place because there was zero interaction with anyone The location had steel bars sticking out of the ground and really seemed a bit dangerous safety wise

Andrew Begin 
Rating:
5.0

Ruby the office manager was very professional, friendly and knowledgeable. I would definitely rent again a storage room or the u haul equipment from this location again for sure.

Jose Luis Escobedo  |  Overall Experience 
Rating:
5.0

Friendly staff and quick service.

Francisco Paredes 
Rating:
4.0

Customer did not leave a comment.

CURTIS CHAMBERLAIN 
Rating:
5.0

Thank you

GABRIELA FLORES 
Rating:
1.0

Customer did not leave a comment.

Dylan Barkyoumb 
Rating:
5.0

Customer did not leave a comment.

Jose Contreras 
Rating:
1.0

They over charged us and was very rude.

Charles Sopha 
Rating:
5.0

Customer did not leave a comment.

Roberto Barajas 
Rating:
5.0

Great helpful lady! Very nice!

Linda Gray 
Rating:
2.0

Slow. Unorganized.

CECIL FOOTE 
Rating:
5.0

Customer did not leave a comment.

wade sales 
Rating:
1.0

Pick up scheduled at 9 am she didn’t arrive till 930 and we had loaders waiting at home that we were paying hourly. Then it wasn’t ready. Had cart from last customers inside and then she had to find our blankets. We chose the option to drop anywhere and she even recommended it and then she assigned a drop location cause it is multiple drop problems.

Gary Legerski 
Rating:
1.0

Los Fresnos drop off receptionist was EXTREMELY rude, I walked in, she asked if I needed something I said yes that I would like to drop off a trailer, next she asked for paperwork and I told her I had an email from the pickup and she sighed and asked if I had a trailer or truck, I again let her know it was a trailer and she then said to just leave it and go ahead and leave. I asked where it should be left and she said anywhere, and if I knew the number. I started to ask what number, if it was the license plate or something. She then laughed and said she would take care of it while rolling her eyes. Very very rude and treated me like I was an idiot. I will never return to this location.

Alexander Kirk 
Rating:
5.0

Thank you for your help. Me and my family really appreciate it!

keith stover 
Rating:
5.0

Manager was very helpful and greet us as we went inside always with a smile

juan Gonzalez 
Rating:
4.0

Customer did not leave a comment.

jesus benavides 
Rating:
5.0

Nice and safe.

DEWY TAYLOR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antonio Gracia Jr 
Rating:
4.0

Customer did not leave a comment.

Lance Hostetter 
Rating:
1.0

Customer did not leave a comment.

Jessica Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Burton 
Rating:
5.0

Helpful, courteous, and quick. Great service

David Cromwell 
Rating:
5.0

Customer did not leave a comment.

Carol Johnson 
Rating:
5.0

Customer did not leave a comment.

CRISTINA NOYOLA 
Rating:
5.0

Customer did not leave a comment.

Jose Vera 
Rating:
5.0

Customer did not leave a comment.

Claudia Atkinson 
Rating:
5.0

Customer did not leave a comment.

Marco Guzman 
Rating:
1.0

Equipment I had reserved wasn't in the truck. The back of the truck smelled horrible. The cab had an infestation of fruit flies and was filthy.

Justin Vander Ark 
Rating:
5.0

Great customer service!!

ROXANN CHAPARRO 
Rating:
5.0

Great place friendly staff

MARCELINO CABALLERO JR 
Rating:
5.0

Customer did not leave a comment.

luz nolasco 
Rating:
5.0

Customer did not leave a comment.

Roy Barrera 
Rating:
5.0

Make sure tires are in excellent condition before renting.

ERNESTO SAENZ 
Rating:
4.0

I have no complaints. The service was friendly and fast with no problems.

GUADALUPE GONZALEZ 
Rating:
5.0

At present time I have a storage rented in this location. Good service & good people.

MARTIN BENAVIDES 
Rating:
4.0

All was well with the dealers. Had an issue in Dodd City, Kansas where U-Hauls are targeted and given tickets even though they were not speeding. Because of the time issues I could not stay and fight the issue and they knew this. Please advise other travelers. Thank you!

JO ANNE EKHOFF 
Rating:
3.0

If truck is scheduled for 12 noon pick up then they should be open and not closed for lunch from 12-1pm. Wasted an hour waiting for them to return from lunch.

JAVIER ALANIZ 
Rating:
5.0

Amazing customer service!! I will recommend to all my friends and family!

MICHELLE DAVIS 
Rating:
3.0

The location was closed on Sunday, but from prior experience I know it was clean and professional.

RACHEL MEULEMAN O'Sullivan 
No reviews have been submitted for this location.

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