Customer Reviews for Samms Creative Design
(U-Haul Neighborhood Dealer)

Rating:

3.0

I booked a 15 foot truck and a regular dolly and set it up so I could do self checkout/pickup so I could start my moving day at 8:00 am because I'm moving out of town. Then later I get a call saying they don't have a dolly. OK. STRIKE 1 Then I get a second call saying they don't have a 15 foot truck only a 20 foot truck. I did NOT want a big truck because their turning radius is HUGE.... and to "Hit it out of the park!" they say I have to WAIT TILL 9:00 am to get the truck because that is when the pickup location opens! I almost lost my moving help because of the extra delay! The truck was dirty when I got it because if I waited for them to clean it, I would have been out a lot later. STRIKE 2 Then when I get the truck the display is in Imperial units- miles, miles per hour(mph), etc. I changed display to metric since I live in Canada and every sign is in METRIC. When I returned the truck, the UHaul person read the returned odometer reading in kilometres as miles. I got a bill of almost $1600.00! STRIKE 3 I spent a lot of tome on phone and had to send them the out and in odometer readings to get it fixed, which they did. The people on the phone representing UHaul were very professional and polite, but the OVERALL service which was to provide a truck and equipment on time as ORDERED was TERRIBLE! If they had competition, they would have LOST my business!

Rating:

5.0

Guarantee rentals in advance in Stratford Ontario. Renting "what happens to be available" on the day I need it is ridiculous.

Rating:

5.0

I needed a UHaul last minute and Brad made it happen. It was quick and easy to arrange. No issues whatsoever. I will use this location again.

Rating:

5.0

Nice well-maintained truck! Pick up and drop off very easy Staff very nice and helpful Highly recommend

Rating:

5.0

Yes, the location is very friendly and helpful compared to some of the other locations I’ve dealt with

Rating:

4.0

It was a bit of a hassle only being able to use cash. And more of a hassle to get the deposit back due to the other uhaul location being closed upon drop off. But the owner did go the extra mile for me, and I do appreciate that!

Rating:

5.0

Great service and everything as needed. 10/10

Rating:

5.0

Nothing to improve great service and outstanding customer care.

Rating:

5.0

Excellent staff. Very helpful .. let me borrow a 7 pin by 4 pin adapter. I appreciated this kind gesture

Rating:

5.0

Nothing

Rating:

5.0

Perfect experience... only observation is the van used a lot of gas... 6 mpg or 43 l/100k fortunately only went 10 miles/16 K's

Rating:

3.0

Would be nice if opened before 9 a.m. friendly service!

Rating:

5.0

Brad was very helpful and pleasant. He is an excellent representative for your company.

Rating:

4.0

I wasn't able to fill in the drop off information via the internet as the app was not working. I called the location to let them know. I couldn't get the app to work. And they said that they would fix it and deal with it but ended up charging me the twenty dollars to do it themselves when I told them. I am disappointed with that

Rating:

5.0

Owners at location provided exceptional customer experience and this should be recognized!

Rating:

5.0

Very friendly and accommodating representative. Only location I would rent from.

Rating:

5.0

Have a phone number available for this location that customers can call and talk to a person instead of a machine.

Rating:

5.0

Brad Black was very helpful and is a greatasset to your company.

Rating:

5.0

U-Haul gave me the run around. Not the location. The location was fine but I would not recommend uhaul

Rating:

4.0

We had difficulty reaching someone to make arrangements for renting the vehicle; it took several attempts over a week to talk to a representative. But once everything was arranges there were only a few bumps.

Rating:

5.0

this out let was awesome....was looked after and treated great ...thks for great experience. S

Rating:

5.0

The drop off location experience was good

Rating:

3.0

This location wasn’t open on a Friday after 2pm and our drop off time was 3pm. Truck was parked and keys dropped off in a Dropbox. This detail was not mentioned by uhaul at any point. Preference would be to have inspection and sign off done in person on the day of return. It was in our home city, so that is a bonus.

Rating:

5.0

Office was closed due to illness but the drop box was fine and I got my confirmation later.

Rating:

3.0

Employees poorly trained and knew little about U-Haul product. Price changed several times, pick up location, changed last minute, (morning of) and then nobody at pick up location. Nobody answered phone. Small paper hand written note on door only. Had to call somebody in Arizona to get truck. Long painful process. (Well over a hour). Truck tires were summer radials only, not suitable for winters in Canada at all.

Rating:

3.0

I chose "not applicable" because I had little interaction. Door was locked when we arrived, U-Haul's app refused to load, so I had to call "Sarah" in America to help with the return of a vehicle in Canada! She was outstanding. Only as I was about to drive away did the Lorentz Kitchens employee come to the door. They were polite and apologetic for not answering, but as this was PRIMARILY a business and the U-Haul drop-off location as a SECONDARY concern, I would recommend the installation of a door buzzer to alert staff that a customer had arrived. Moves are stressful enough. Returning equipment should be easier.

Rating:

5.0

Excellent service, knowledgeable and friendly.

Rating:

4.0

I had to drive 50 kms to pick up my vehicle, was quite inconvenient as I was from Waterloo

Rating:

5.0

The location we picked up the uhaul was absolutely amazing. We will never rent anywhere else. The gentleman was great. Will definitely recommend him to everyone.

Rating:

4.0

The return process is too complicated. After moving all day, the last thing you want is to go through the lengthy process of returning the truck. It is not user friendly and is too detailed. If you are going to have no associate to return the truck at the rental location, then a simple, less time consuming return should be available!

Rating:

4.0

just dropped the vehicle off. The location was closed

Rating:

5.0

This rental was a return trip to PA USA, Getting a fixed overall price was requested, however it went wrong as only the one way KM was entered '999 KM' should have been 20000, hence an an additional charge of $173. Otherwise no complaints.

Rating:

2.0

Went to drop off truck. They were closed by 5 pm. They failed to confirm our truck was dropped off the next business day that they opened. Still waiting after a week for my deposit back

Rating:

3.0

The return experience was quite difficult. There were a lot of steps, including pictures and location confirmation that made things hard to complete. It was not user friendly, especially for elderly individuals.

Rating:

5.0

Finally a great location and no hassles

Rating:

5.0

very friendly and helpful

Rating:

5.0

Inside the truck was dirty and our furniture pads were missing, but he helped us out.

Rating:

5.0

Great friendly customer service, which was much appreciated after a long day move.

Rating:

5.0

Brad was very friendly and helpful. He answered our questions and helped us to get on our way quickly.

Rating:

5.0

Everything was wonderful, thank you

Rating:

5.0

Excellent customer service. Truly a location that represents the Stratford locals.

Rating:

5.0

The dealer was very pleasant and personable. The truck was clean inside and out and it was full of gas. A good experience!

Rating:

5.0

Truck was new and clean very safe

Rating:

5.0

I don't think you could improve anything. The service was excellent.

Rating:

5.0

There is nothing you could do to improve the service level I received both with the vehicle and personnel thank you

Rating:

5.0

Very friendly, helpful and fast.. Excellent service.

Rating:

5.0

The owner was great to deal with; pick up was smooth and enjoyable.

Rating:

5.0

Everything worked out great

Rating:

1.0

No problem with the operator (Lorentz) of this location, just will never use UHAUL ever again. Last two experiences were less than satisfactory at NO FAULT to the location, it was UHAUL in general. Two weeks ago I had a truck that I felt should never have been on the road due to mechanical issues, and this week was charges $15.00 for fuel even after I put $5 of fuel in it and only drove 4 miles in total. This is ridiculous and inexcusable. Obviously overfilled the tank and making the customer pay for it. Never will use UHaul again, and I rent a truck at least once if not twice a month on average. Other companies will get my business from this point forward. No reflection on Lorentz, they were were golden, it was corporate UHAUL that is the issue.

Rating:

5.0

The gas tank was only half full when we picked up the truck.

Rating:

5.0

Great service

Rating:

3.0

Friendly and helpful . Pick up in person , drop off online APP which was easy to follow. The mileage was expensive. There should be a scaled charge based on distance used which becomes cheaper if you travel further Overall a good experience.

Rating:

5.0

I was very pleased with the friendliness of the staff and the cleaniness of the truck I would deffinetly rent again from this location

Rating:

5.0

The only thing I would have negative to say is with the entire Uhaul pricing. The fact that you advertise “from $19.95 on the sides of your vehicles is extremely deceiving. Sure that is for local moves, but then again local has so many meanings. We paid about $180 and just put less than 90 miles on the vehicle. Far cry from the $19.95. Next time if ever I will most certainly do a much more intense shopping comparison before I would rent, and Uhaul probably won’t make the list.