Customer Reviews for Longs Auto Sales & Service
(U-Haul Neighborhood Dealer)

114 reviews

20620 Leapwood Av Ste B   Carson, CA 90746

(310) 523-1820

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(310) 523-1820

20620 Leapwood Av Ste B
Carson, CA 90746

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I received the truck and the gas tank was on E. I had to spend more money just to fill it up.

Alexandria Parker 
Rating:
5.0

Calvin always gives excellent customer service!

Laythan Armor 
Rating:
5.0

Calvin, the representative, was fantastic!

Laythan Armor 
Rating:
5.0

The U-Haul on Leapmont which very courteous stayed late for me fixed my paperwork and made this an all-time great rental. I will rent for them always because the man was very very polite very courteous and patient. I suggest you use them for renting your U-Haul needs.

DEBORAH Fisher 
Rating:
4.0

Customer did not leave a comment.

Kim Vera 
Rating:
5.0

Customer did not leave a comment.

Malinda Lewis 
Rating:
2.0

Customer did not leave a comment.

joshua brumfield 
Rating:
1.0

The truck was not delivered in the clean state that it was expected to be returned. The location was not open on drop off day despite listed business hours. The rep I dealt with on pick up was less than enthusiastic and did not go over any details of the process, and this caused a misunderstanding during drop off in which I did not capture details of mileage or fuel tank level. Highly recommend this location be removed from Uhaul franchises.

Leah D'Andrea-Lee 
Rating:
5.0

Customer did not leave a comment.

William Villanueva 
Rating:
5.0

I received excellent customer service from a professional representative.

Linda Hamilton Hembrick 
Rating:
1.0

Was given a remote pickup, for which I was not informed. Then when given the lock combo over the phone, the lock did not open. I had to wait for someone to come open it for me. From the point of arriving to pick up truck, it took over an hour to drive off. Also, the truck that I paid 1600$ for had no air conditioning which was great for my ride through the desert! Not sure I want to use you again.

Jeff Fielder 
Rating:
5.0

Great trucks & service maybe u can lower prices for for nonprofit FOODBANK use.

CARLOS COATES 
Rating:
3.0

Make sure that the truck windshield is clean and the truck itself and doesn't smell. We had to go to the closes gas station to clean the windshield as soon as we left from picking it up.

Edith Leauanae 
Rating:
5.0

Nothing. The entire process was smooth as silk.

CAROLYNN DOUGLAS-MANOR 
Rating:
5.0

No suggestions. Customer service was great, transaction was quick with clear communication, and an overall positive experience.

Larry Gluchow 
Rating:
5.0

Not much👍🏽👍🏽

CARLOS COATES 
Rating:
3.0

My agent messed up my drop off experience. I just hope he doesn't do it with other customer. If this will reach a u-haul manager my reservation is 26272689 for reference

Juldan San Pedro 
Rating:
5.0

Thank you U-Haul representative Calvin (Carson) 20620 Leapwood Ave store for your awesome customer service. Dwight Wright

Dwight Wright 
Rating:
5.0

Customer did not leave a comment.

elisiha huntlley 
Rating:
5.0

Tell the whole price upfront.

McKenzie Gordon 
Rating:
5.0

Calvin was hands down the best customer-service experience at a U-Haul location I've ever had. I'd drive extra distance just to rent a U-Haul truck from him again!

Alex Eisner 
Rating:
5.0

Gentleman at the desk shown professional care to the customer.

Morris Evans 
Rating:
5.0

It was a a very pleasant experience. The process moved very smoothly!

Charlotle Dumas 
Rating:
4.0

Easy to pick up and drop off with the mobile app.

MARY CONNORS  
Rating:
5.0

Very friendly and courteous

Elizabeth Boltares 
Rating:
5.0

Customer did not leave a comment.

CARLOS COATES 
Rating:
1.0

my online experience was very difficult to manuver. The customer service at the onset of my first reservation went well. Long's customer service is from 1-10 was and is a zero. My credit card was held for more than a day after I returned the truck. I have been over charged as well. I still cannot get anyone to answer me as to what I was actually charged and it is Tuesday. I moved on Friday. I rented a dolly it was not in the truck. I still have been charged for the dolly. Long's auto rentals phone number is out of service therefore cannot be contacted. I am very very dissapointed with my experience with Uhaul.

VIRGINIA NESBITT 
Rating:
5.0

Mr. Calvin was Very friendly.

marie gabriel 
Rating:
5.0

The Gentleman was very friendly and helpful. I appreciate how he helped us in the transaction. We would certainly use this service again.

Maria Manzo 
Rating:
5.0

Customer service was outstanding and the salesman was very knoqwledgable

DAVID PLUMMER 
Rating:
5.0

Calvin was great! Excellent communication throughout the rental process and great follow up.

Dean Gasaway 
Rating:
5.0

Customer did not leave a comment.

JESUS MANUEL ROBLEDO MEZA 
Rating:
5.0

Customer did not leave a comment.

GREGORIO LOPEZGARCIA 
Rating:
4.0

Customer did not leave a comment.

Brandon King 
Rating:
5.0

The customer service was great

STARR LANEYFITE 
Rating:
3.0

Make sure that a dolly is in the truck.

raymona bailey 
Rating:
4.0

Service & equipment both great! Maybe Uhaul could offer a discount for nonprofit organizations that rent regularly ie. Foodbanks.

CARLOS COATES 
Rating:
3.0

My pick up point was moved to this location that added more miles for me to drive as well as delaying my pick up time by 2 hours.

Michael Phillips 
Rating:
4.0

My only problem was finding them. And then they weren’t open. But I was able to contact them and they were very helpful.

Theresa Wright 
Rating:
4.0

Customer did not leave a comment.

THOMAS WALKER 
Rating:
5.0

The customer service at this location is really good. I never have any problems with the trucks and the vehicles I reserve is always available when I arrive.

CHRISTOPHER MILLER 
Rating:
5.0

I rent U haul trucks every month for a non profit food panty as do many others. More families are in need of help today as ever! So are we! How about some discount for us food panties! Thank u Long’s for aways being there for us! CTC w/ St P

CARLOS COATES 
Rating:
4.0

Use the U-Haul phone application--there is only one guy to service customers. No problems renting.

Jerry Sink 
Rating:
3.0

Customer did not leave a comment.

Stuart Mabon 
Rating:
5.0

Customer did not leave a comment.

rafael grefaldeo 
Rating:
5.0

Customer did not leave a comment.

Arian Savar 
Rating:
5.0

Customer did not leave a comment.

Denise McKay-Kiser 
Rating:
5.0

Customer did not leave a comment.

April Buenrostro 
Rating:
3.0

Nobody was at the location

Priscilla Martus 
Rating:
4.0

Customer did not leave a comment.

Robert Kemp 
Rating:
5.0

Customer did not leave a comment.

Idella Zell 
Rating:
5.0

The 24/7 online service was horrible. The mileage was incorrect on the system generated numbers, and I did not receive a dolly although requested. I had to make a number of calls to get this corrected. It took more time than it would have had I walked into the store. I was sorely disappointed at the number of times I had to contact U-haul as well as getting the entire process.

Roy Lacy 
Rating:
5.0

Great customer service and very friendly

Karen Rivera 
Rating:
5.0

even though I signed up to use the mobile app the owner made sure he was there to make sure i didn't have any issues, he was quick to help me and managed to get me on my way in a short amount on time.

Kimberly Bailey 
Rating:
5.0

Great guy!!!

masha bereneoym 
Rating:
4.0

Customer did not leave a comment.

April Beaty 
Rating:
5.0

Calvin was friendly and helpful but most importantly professional with superior customer service! He was incredible on time no issues. I would use him again and recommend anyone in Carson to do the same.

Hugo Cuevas 
Rating:
5.0

Continue to keep it simple

alondra henderson 
Rating:
3.0

Customer did not leave a comment.

Maria Perez 
Rating:
5.0

1. Great service 2. Clean truck 3. Agent helped me get the truck that I needed when I needed it. That’s why I always call this office first. Chris Miller

Christopher Miller 
Rating:
5.0

I always get great service. The trucks are always clean and ready for pickup when I arrive. I always get great service with a smile.

Christopher Miller 
Rating:
5.0

The manager there is very nice and provides me with a lot of help. The location is just beside my apartment building, it's really convenient if you are living in El Cordova Fountain Apts. The trucks just park on Dolven Pl. or Campaign Dr., where we residents park our cars. Best Location and Manager ever!!!

Lei Cao 
Rating:
5.0

Customer did not leave a comment.

steffany torres 
Rating:
1.0

If there was a way to put a 0 star I would. I have a reservation, Uber there and they decided to go home 5 hours early. Then Uber to the next closest and they have 15 vehicles on the lot but can’t rent them (SMH) so they then remotely rent me the first one, and take me back. I then go back the next day to drop it off in the AM and surprise, surprise their not there. Next time I’ll make sure to reserve one near a competitor so I know I won’t have to deal with this again.

Michael Forster 
Rating:
5.0

I was satisfied with the customer service

joseph serrano 
Rating:
5.0

Customer did not leave a comment.

Sammeeka Honeycutt 
Rating:
2.0

the truck on the outside was very dirty! the price was too expensive.

DAWN ROSAS 
Rating:
5.0

Customer did not leave a comment.

Woody Sargent 
Rating:
5.0

Customer did not leave a comment.

Dominique Cross 
Rating:
5.0

Customer did not leave a comment.

Rob Schlichter 
Rating:
4.0

Customer did not leave a comment.

Daniel Hodgins 
Rating:
3.0

Customer did not leave a comment.

Terry Parnell 
Rating:
5.0

Customer did not leave a comment.

Shonda hornbeck 
Rating:
4.0

Customer did not leave a comment.

tan malik 
Rating:
5.0

We had a reservation at another location and ended up at this one when the other one didn't work out because it was closed!! The gentleman at the desk was helpful and was able to provide us with the uhaul we needed at that moment. Very helpful.

DIANA NUNEZ 
Rating:
5.0

Customer did not leave a comment.

ernie munoz 
Rating:
5.0

The owner was pleasant and thorough. The truck had a false reading for gas and I ended up putting twixe the amount of gas than was necessary in the tank.

victoria gutierrez 
Rating:
5.0

Customer did not leave a comment.

Nicholas Huffman 
Rating:
5.0

everything went well,so far. thank you

Roosevelt Henderson 
Rating:
5.0

Customer did not leave a comment.

California Hilling Art College 
Rating:
3.0

Customer did not leave a comment.

Alexandra Janous 
Rating:
5.0

This location was fast and the customer service was so good these young men were helpful and respectful and took very good care of me thank you very much God Bless??????

latricia murray 
Rating:
5.0

Great service!

Christopher Miller 
Rating:
5.0

I would highly recommend this location. Mr. Long is very professional and is great with customer service. It was my first time renting from a U Haul location. I had a very good experience. Will definitely rent from this location again.

roxanne deguzman 
Rating:
5.0

Customer service was excellent. Very punctual at 7:00am not a normal request for a Sunday,which is their regular closed day,however, Mr. C did everything to make it happen. This is what you call exceptional and beyond the call of duty. Many thanks and I will recommend. A happy customer!

NITA TOPPS 
Rating:
5.0

Very friendly and professional service. I was impressed and WILL use your services again. Thank you!

Lejeune Lockett 
Rating:
5.0

Had a wonderful experience!

JOYCE DUES 
Rating:
5.0

The online reservation process was great. My vehicle was ready for me. I received excellent assistance in the office and the process was very quick.

Jolene Oliver-Mason 
Rating:
3.0

there was an oily substance in the truck making it very hard to walk and balance while loading our things.

Casey Geilenfeldt 
Rating:
5.0

Nothing...everything was perfect

Jose Figueroa 
Rating:
4.0

Customer did not leave a comment.

SAW SAY 
Rating:
5.0

Very good service and very helpful two thumbs up

Robert Ortega 
Rating:
5.0

Customer did not leave a comment.

LaVona Thomas 
Rating:
5.0

Excellent service never a problem from this location.

Charles Payton 
Rating:
1.0

I was charge 131.00 fur 30 Mike's I'd trip, not exceotable at all, I was cgarge way too much will not use uhaul anymore

FARIVAR ANARAKI 
Rating:
5.0

This was my third time renting from this location and everything was perfect once again. I thank you Chuck

Charles Payton 
Rating:
5.0

I appreciate the excellent professional service. I live and work in the City of Carson, CA very convenient, keep up the GOOD WORK!!

GARY JACOBS 
Rating:
5.0

Customer did not leave a comment.

AURORA RELATORES 
Rating:
5.0

Our church foodbank uses Long's once a month.. We love those guys

CARLOS COATES 
Rating:
1.0

hi, I am very unhappy with this issue. Your staff told us that we can have 3 people seated in the truck. BUT there are only 2 seats in the truck. We asked him if it is okay. He said that it's absolutely okay. After we drove out then were stopped by the police officer. The officer told us that it's illegal, the maximum should be two people. God! then we returned it to the store. You staff told us it can't not be fully refunded since we drove it out. Why should I pay for your mistake. Where is your promise?

MIAOJIE ZHANG 
No reviews have been submitted for this location.

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