Gentleman at the desk shown professional care to the customer.Morris E.
Customer Reviews for Longs Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was a a very pleasant experience. The process moved very smoothly!Charlotle D.
Easy to pick up and drop off with the mobile app.MARY C.
Very friendly and courteousElizabeth B.
El cliente no dejó un comentario.CARLOS C.
my online experience was very difficult to manuver. The customer service at the onset of my first reservation went well. Long's customer service is from 1-10 was and is a zero. My credit card was held for more than a day after I returned the truck. I have been over charged as well. I still cannot get anyone to answer me as to what I was actually charged and it is Tuesday. I moved on Friday. I rented a dolly it was not in the truck. I still have been charged for the dolly. Long's auto rentals phone number is out of service therefore cannot be contacted. I am very very dissapointed with my experience with Uhaul.VIRGINIA N.
Mr. Calvin was Very friendly.marie G.
The Gentleman was very friendly and helpful. I appreciate how he helped us in the transaction. We would certainly use this service again.Maria M.
Customer service was outstanding and the salesman was very knoqwledgableDAVID P.
Calvin was great! Excellent communication throughout the rental process and great follow up.Dean G.
El cliente no dejó un comentario.JESUS MANUEL R.
El cliente no dejó un comentario.GREGORIO L.
El cliente no dejó un comentario.Brandon K.
The customer service was greatSTARR L.
Make sure that a dolly is in the truck.raymona B.
Service & equipment both great! Maybe Uhaul could offer a discount for nonprofit organizations that rent regularly ie. Foodbanks.CARLOS C.
My pick up point was moved to this location that added more miles for me to drive as well as delaying my pick up time by 2 hours.Michael P.
My only problem was finding them. And then they weren't open. But I was able to contact them and they were very helpful.Theresa W.
El cliente no dejó un comentario.THOMAS W.
The customer service at this location is really good. I never have any problems with the trucks and the vehicles I reserve is always available when I arrive.CHRISTOPHER M.
I rent U haul trucks every month for a non profit food panty as do many others. More families are in need of help today as ever! So are we! How about some discount for us food panties! Thank u Long's for aways being there for us! CTC w/ St PCARLOS C.
Use the U-Haul phone application--there is only one guy to service customers. No problems renting.Jerry S.
El cliente no dejó un comentario.Stuart M.
El cliente no dejó un comentario.rafael G.
El cliente no dejó un comentario.Arian S.
El cliente no dejó un comentario.Denise M.
El cliente no dejó un comentario.April B.
Nobody was at the locationPriscilla M.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Idella Z.
The 24/7 online service was horrible. The mileage was incorrect on the system generated numbers, and I did not receive a dolly although requested. I had to make a number of calls to get this corrected. It took more time than it would have had I walked into the store. I was sorely disappointed at the number of times I had to contact U-haul as well as getting the entire process.Roy L.
Great customer service and very friendlyKaren R.
even though I signed up to use the mobile app the owner made sure he was there to make sure i didn't have any issues, he was quick to help me and managed to get me on my way in a short amount on time.Kimberly B.
Great guy!!!masha B.
El cliente no dejó un comentario.April B.
Calvin was friendly and helpful but most importantly professional with superior customer service! He was incredible on time no issues. I would use him again and recommend anyone in Carson to do the same.Hugo C.
Continue to keep it simplealondra H.
El cliente no dejó un comentario.Maria P.
1. Great service 2. Clean truck 3. Agent helped me get the truck that I needed when I needed it. That's why I always call this office first. Chris MillerChristopher M.
I always get great service. The trucks are always clean and ready for pickup when I arrive. I always get great service with a smile.Christopher M.
The manager there is very nice and provides me with a lot of help. The location is just beside my apartment building, it's really convenient if you are living in El Cordova Fountain Apts. The trucks just park on Dolven Pl. or Campaign Dr., where we residents park our cars. Best Location and Manager ever!!!Lei C.
El cliente no dejó un comentario.steffany T.
If there was a way to put a 0 star I would. I have a reservation, Uber there and they decided to go home 5 hours early. Then Uber to the next closest and they have 15 vehicles on the lot but can't rent them (SMH) so they then remotely rent me the first one, and take me back. I then go back the next day to drop it off in the AM and surprise, surprise their not there. Next time I'll make sure to reserve one near a competitor so I know I won't have to deal with this again.Michael F.
I was satisfied with the customer servicejoseph S.
El cliente no dejó un comentario.Sammeeka H.
the truck on the outside was very dirty! the price was too expensive.DAWN R.
El cliente no dejó un comentario.Woody S.
El cliente no dejó un comentario.Dominique C.
El cliente no dejó un comentario.Rob S.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Terry P.
El cliente no dejó un comentario.Shonda H.
El cliente no dejó un comentario.tan M.
We had a reservation at another location and ended up at this one when the other one didn't work out because it was closed!! The gentleman at the desk was helpful and was able to provide us with the uhaul we needed at that moment. Very helpful.DIANA N.
El cliente no dejó un comentario.ernie M.
The owner was pleasant and thorough. The truck had a false reading for gas and I ended up putting twixe the amount of gas than was necessary in the tank.victoria G.
El cliente no dejó un comentario.Nicholas H.
everything went well,so far. thank youRoosevelt H.
El cliente no dejó un comentario.California H.
El cliente no dejó un comentario.Alexandra J.
This location was fast and the customer service was so good these young men were helpful and respectful and took very good care of me thank you very much God Bless??????latricia M.
Great service!Christopher M.
I would highly recommend this location. Mr. Long is very professional and is great with customer service. It was my first time renting from a U Haul location. I had a very good experience. Will definitely rent from this location again.roxanne D.
Customer service was excellent. Very punctual at 7:00am not a normal request for a Sunday,which is their regular closed day,however, Mr. C did everything to make it happen. This is what you call exceptional and beyond the call of duty. Many thanks and I will recommend. A happy customer!NITA T.
Very friendly and professional service. I was impressed and WILL use your services again. ¡Gracias!Lejeune L.
Had a wonderful experience!JOYCE D.
The online reservation process was great. My vehicle was ready for me. I received excellent assistance in the office and the process was very quick.Jolene O.
there was an oily substance in the truck making it very hard to walk and balance while loading our things.Casey G.
Nothing...everything was perfectJose F.
El cliente no dejó un comentario.SAW S.
Very good service and very helpful two thumbs upRobert O.
El cliente no dejó un comentario.LaVona T.
Excellent service never a problem from this location.Charles P.
I was charge 131.00 fur 30 Mike's I'd trip, not exceotable at all, I was cgarge way too much will not use uhaul anymoreFARIVAR A.
This was my third time renting from this location and everything was perfect once again. I thank you ChuckCharles P.
I appreciate the excellent professional service. I live and work in the City of Carson, CA very convenient, keep up the GOOD WORK!!GARY J.
El cliente no dejó un comentario.AURORA R.
Our church foodbank uses Long's once a month.. We love those guysCARLOS C.
hi, I am very unhappy with this issue. Your staff told us that we can have 3 people seated in the truck. BUT there are only 2 seats in the truck. We asked him if it is okay. He said that it's absolutely okay. After we drove out then were stopped by the police officer. The officer told us that it's illegal, the maximum should be two people. God! then we returned it to the store. You staff told us it can't not be fully refunded since we drove it out. Why should I pay for your mistake. Where is your promise?MIAOJIE Z.
Excellent service!!!JOY P.
I made a reservation online. I requested the truck, dolley, and furniture dolley. I arrived on time and waited 15 minutes to be serviced at which point Calvin informed me that he did not see my online resevation. Calvin was very friendly and cordial but was dressed in basketball attire and the office seemed to be a car sales business. During the initial process I was never asked if I need any other services. Once he handed me my receipt I asked if there was a dolley in the truck. He responded by saying "you should have told me you needed one". He seemed to not know how to add the dolley on to my service agreement and had to contact the regional manager for assistance. Once he was able to finally complete the transaction he let me know he only had appliance dolleys which cost 10 dollars. My reservation was for a standard dolley and a furniture dolley for 14 dollars. I ended up needing help from my elderly father and my girlfriend due to the lack of equipment. Needless to say it was a very frustrating and disappointing experience. I had previously rented two separate trucks from two separate locations the previous week and the experience was night and day. I will in the future research whether the facility is an actual u-haul location.MARK Y.
El cliente no dejó un comentario.GREG J.
Thanks so much!Vanesa S.
El cliente no dejó un comentario.NOEL C.
Great customer service. Polite, friendly folks at this location.BRYAN B.
El cliente no dejó un comentario.KAMRAN K.
El cliente no dejó un comentario.Devona H.
El cliente no dejó un comentario.Mijean G.
All i can say is excellent!!!ALEXANDER S.