Customer Reviews for Long Nursery Inc
(U-Haul Neighborhood Dealer)

868 reviews

1347 E Main St   Palmyra, PA 17078

(717) 838-8020

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(717) 838-8020

1347 E Main St
Palmyra, PA 17078

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful. Employee came over to help when I drove in. I was in and out is less than five minutes.

Erik Eshelman 
Rating:
3.0

Apparently there is no one routinely manning the facility during regular business hours. The sign at the counter reads "Call Dave for service". I did so at pick-up time and waited approx. 30 minutes for Dave to show. He did not respond to my voice mail messages nor my text message while I was waiting to pick up the rental vehicle. I think most customers (and me) would expect someone to be present and responsive to customers when they arrive at a business during normal business hours.

Dean Collamer 
Rating:
5.0

Customer did not leave a comment.

Steven Long 
Rating:
5.0

Great people. Very nice and professional.

William Beers 
Rating:
5.0

Pick up and drop off at Longs Nursery is always so easy. I wouldn't choose another location!

Tanya Shaw 
Rating:
4.0

Customer did not leave a comment.

James Holmes Jr. 
Rating:
4.0

Customer did not leave a comment.

Alex Moyer 
Rating:
3.0

We were accused of thief and threaten to have authorities called on us by Corporate office even though the truck was returned.

Wendy Steiner 
Rating:
4.0

Customer did not leave a comment.

Tracy Blanscet 
Rating:
5.0

Customer did not leave a comment.

ANDREW MAJOR 
Rating:
3.0

When I made my reservation for 8:30 it said the office was open at 8. I arrived to find that the office wasn't opening to 9 and I had to do a self service check in. The self service check in did not work, despite multiple attempts and calls to uhaul customer service. The employee did not arrive to the store until 9:15. I was ultimately put an hour behind and late for my appointment. The truck cab was dirty with dried mud on the floors.

Kristin Carpenter 
Rating:
3.0

Customer did not leave a comment.

Rebecca MARQUEZ 
Rating:
4.0

Customer did not leave a comment.

Brandon Holzmiller 
Rating:
5.0

Just keep up the Good work.

leland amand 
Rating:
5.0

Customer did not leave a comment.

Steven Holzman 
Rating:
3.0

Customer did not leave a comment.

Phares marlin Moyer 
Rating:
5.0

Customer did not leave a comment.

David Bimber 
Rating:
5.0

Both locations are good sites with helpful and great personnal. The trailer leaked and caused water damage to mutiple of books.

Jim Sweeney 
Rating:
5.0

The man at the desk is awesome! Helpful and friendly, and he's got a cute little puppy :)

Crystal Paynter 
Rating:
5.0

you can drop off with a mobile device, make sure your cell line is of top line and your cellular service is of top line

Zhili Wang 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOFFER 
Rating:
5.0

Very nice and personable

Sue Burkins 
Rating:
4.0

The phone application was extremely frustrating. I Discovered it was easier working through the website.

Carlton Eyer 
Rating:
5.0

The vehicle was new, clean and easy to drive. Service at Long Nursery was exceptional - very helpful and courteous. Overall great experience!

Kristi Wasson 
Rating:
5.0

Drop off was smooth, staff person very friendly. Check in was all of 10 mins and was able to confirm that I wasn't charged for the items I never received for use.

Matthew Gibbs 
Rating:
5.0

Customer did not leave a comment.

sean mcgee 
Rating:
5.0

Very nice and helpful service! I’m a repeat customer!

DANA YAW 
Rating:
5.0

Customer did not leave a comment.

Pamela Betz 
Rating:
5.0

Professional Staff, Very well maintained location, and a overall positive experience.

Daniel Doxie 
Rating:
5.0

It was a very easy process to rent a trailer to transfer my washer/dryer to my new home. The person who helped us was very informative and made sure everything was set up properly before we took off. Drop off was very easy too, will definitely be recommending this service to friends and family!

Jensen Gibson 
Rating:
5.0

The female clerk who serviced me was excellent, it was raining at pickup and drop off, she did not hesitate at all. She deserves a raise/ bonus.

Steven Clark 
Rating:
5.0

I was pleased with everything. The girl who rented to me explained everything to my satisfaction and was very pleasant. Returning it was a breeze and the condition of the vehicle was very clean and worked well.

DREAMA MILLER 
Rating:
5.0

Customer did not leave a comment.

dwane albert 
Rating:
4.0

I did not appreciate receiving a text accusing me of stealing U-Haul's vehicle. I returned the truck the evening before it was due and used the drop-box for the keys.

Andrew Harrison 
Rating:
5.0

Customer did not leave a comment.

Joseph Joynes 
Rating:
5.0

Nothing is needed

Richard Everhart 
Rating:
5.0

Customer did not leave a comment.

Nickolas Will 
Rating:
5.0

The staff I met was nice,good welcoming facial expression.Attended to customer politely.Though,that was my first time there.

Lawrence Oguntuwo 
Rating:
3.0

Customer did not leave a comment.

Alexa M Garcia cruz 
Rating:
5.0

I wouldn't change anything. In and out quick and easy return.

John Delahee 
Rating:
5.0

Excellent

ROBYN MELLIN 
Rating:
4.0

The phone based checkout needs improvement. It froze on the last picture I was submitting and wouldn't allow me back in so I didn't even know if the checkout process completed.

Scott Menzie 
Rating:
5.0

great job, excellent customer service

tammy lanham 
Rating:
3.0

There were much closer drop off locations at my final destination but I was directed to a location that was an hour out of my way.

Michelle Houser 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS VEST 
Rating:
5.0

Customer did not leave a comment.

william wendler 
Rating:
5.0

Customer did not leave a comment.

Dan Vaughn 
Rating:
4.0

Customer did not leave a comment.

Fabian Rivera 
Rating:
5.0

not a corporate store so totally different but the man there was great, and helpful as I needed to unload a bit before 'releasing' the trailer and took up space on his lot in the meantime. very nice man.

John Stein 
Rating:
5.0

Customer did not leave a comment.

Wayne Britcher 
Rating:
5.0

Great staff and great vehicle. Easy pickup and drop off to same location.

Jim Batchelor 
Rating:
4.0

Customer did not leave a comment.

Tami Rodriguez 
Rating:
5.0

Nothing. The rental and experience were smooth and easy.

Samuel Sim 
Rating:
5.0

I was unable to locate the code to open the metal box where my key was being kept within my no-contact online order. Had to contact customer service (but it was a very quick call with success).

Cara Gibson 
Rating:
4.0

Customer did not leave a comment.

Joanne Weinzierl 
Rating:
5.0

I was in and out in about 6 minutes, which was great. The trailer was in very good condition, nearly new by the look of it. The Drop and Tow Automatic Coupler was a nice improvement over the old Handwheel Coupler. This is the first time I'd rented from this location, because the location I usually use did not have a 5' x 8' enclosed trailer available, only a larger one, which I did not need, nor want on account of it being a little more difficult to maneuver through narrow city streets. Only downside was that this location was about 20 minutes farther away.

Keith Frantz 
Rating:
5.0

Customer did not leave a comment.

Todd Knol 
Rating:
5.0

Customer did not leave a comment.

JAMES BONNER 
Rating:
5.0

Customer did not leave a comment.

James Zaleski 
Rating:
5.0

Excellent service

STANLEY TARKA 
Rating:
3.0

The online check in was horrible. The office worker was helpful.

Kristin Sokolowski 
Rating:
5.0

Very good service with 26' van

CHARLES PAGE 
Rating:
5.0

Great Customer Service

Ramon Heredia 
Rating:
5.0

Customer did not leave a comment.

Rane Wilson 
Rating:
5.0

Very nice and helpful. My go-to for local U-Haul

Maria Boyer 
Rating:
5.0

Customer did not leave a comment.

Raymond BURYNSKI 
Rating:
5.0

Customer did not leave a comment.

Robert Robinson 
Rating:
5.0

Customer did not leave a comment.

Denise Shearer 
Rating:
4.0

Please make people aware of all the things they need to do. I wasn't told to verify the condition of the truck before leaving the premises,or the process for returning the vehicle. It was done through texting and I didn' see it until I was almost home. It was a little frustrating!

Justina Eggert 
Rating:
5.0

great location and service!

Deborah Schwenk 
Rating:
5.0

Very good people

Kevin Nichol 
Rating:
5.0

Customer did not leave a comment.

James Calder 
Rating:
4.0

Customer did not leave a comment.

Kevan Blauch 
Rating:
3.0

Ok

PETER HANSSON 
Rating:
5.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

Customer did not leave a comment.

Sharon Garcia 
Rating:
5.0

Customer did not leave a comment.

Tammy Bennett 
Rating:
5.0

Customer did not leave a comment.

Lydia Dominguez 
Rating:
5.0

Great first time experience and will definitely be a return customer. The whole process went smoothly. The office was a bit busy and had to wait in line, but that wasn't an issue. Thank you!

Kathleen Wagner 
Rating:
4.0

Customer did not leave a comment.

Brandon Rodgers 
Rating:
5.0

Check-in using my U-haul app never works. Especially taking photos of my driver livense. It will take the photo but not upload. Also, I am a regular customer. Why must i do every tome?

Lee Freeman 
Rating:
3.0

We were still charged for dollies we never received for rental. We were also texted and emailed about returning the truck and equipment and incurring a late fee even though we had returned the truck the night before and never received equipment we reserved.

Frank Stramowski 
Rating:
5.0

Customer did not leave a comment.

Anthony Pavone 
Rating:
5.0

Customer did not leave a comment.

Dylan Ellis 
Rating:
2.0

1. The truck had a locked in Tire Pressure System warning light when I picked it up. I was told that a tire had been replaced and tire pressures verified and "not to worry about the warning". The person stated that the light would be cleared during the trucks next maintenance period. When I got the truck home, I checked all 4 tires and not just the one the TPS system had an error for (TPS stated "Driver's side rear low") All tires were approximately 80 psi as required with the exception of the Passengers side rear tire that was 30 psi low. I pumped it up with a bicycle pump and the TPS warning cleared. I see that as a safety issue. 2. I also looked at the acceptance pictures for the truck and all of them were low quality and did not indicate any truck damage. This required me to take many pictures of the truck to indicate all of the scrapes and dents that were previously made to the truck. There were creases down the whole side of the truck and dented fenders.

Russell Spaulding 
Rating:
4.0

Customer did not leave a comment.

ELLEN GREEN 
Rating:
5.0

Customer did not leave a comment.

Nichole Feldenzer 
Rating:
5.0

Very friendly and pleasant staff.

HANSJORG STRUBE 
Rating:
4.0

No smoking when renting.

GARY STAMM 
Rating:
4.0

Customer did not leave a comment.

seth heller 
Rating:
5.0

Customer did not leave a comment.

Andy Myers 
Rating:
5.0

Back of truck was not swept but by no means filthy. Otherwise, staff great, equipment in good working order and ready when expected.

Jeffrey Davis 
Rating:
5.0

Customer did not leave a comment.

Michael Buck 
Rating:
5.0

I want to know why the deposit has not been returned to me and I need it thanks my name is Monica Camargo

monica camargo 
Rating:
5.0

Honor your reservations.

John Hertzog 
Rating:
4.0

Customer did not leave a comment.

Dale Lewis 
Rating:
4.0

Fast and convenient. Picking up the truck was easy

Steven Obert 
Rating:
5.0

Customer did not leave a comment.

TED SCUDDER 
Rating:
4.0

Can not think of a thing they should do better.

George Spayd 
Rating:
1.0

We were given a vehicle w/ mechanical problem. When we pointed it out, the guy said... "...Oh yeah, I forgot to tell you about that..." Really. Does U-Haul think people are that stupid? Sky high pricing for inferior products. Go elsewhere!

JT Kovach 
No reviews have been submitted for this location.

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