Great experience. In and out the door within 5 minutes when picking up and dropping off. Gracias.Marie P.
Customer Reviews for Long Gate Carroll Fuels
(Distribuidor de U-Haul del vecindario)
Ellicott City, MD 21043
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- jue.: 7:30 a. m. - 2:30 p. m.
- Vie.: 7:30 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: 7 a. m. - 11 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Please let the renter know ahead of time of all the checks that have to go into getting approved on the day of. I listed alternative contacts and was not aware they would be called before I was approved. The approval process took much longer than expectedBryan W.
Very satisfiedSuthida V.
El cliente no dejó un comentario.Suthida V.
El cliente no dejó un comentario.George A.
Speed up the process. I had already entered my info so it should have been faster. The contract that I was required to sign was completely unreadable because the font was microscopicJanice B.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.ANNE B.
El cliente no dejó un comentario.Jomathan H.
El cliente no dejó un comentario.Tapan S.
The service was excellent including the in-store representative. Thank you for great service.COREY E.
El cliente no dejó un comentario.JOHN T.
U-haul designated Parking line and sign should be apparently visible.Seung J.
The attended wanted my son to back it up un load the trailer then park the truck in a different area. We refused.DEBORAH S.
The mobile experience was miserable and took a long time. The website repeatedly crashed and took a very long time to use on multiple devices. It was not convenient or seamless. The reliability of the web resources need to be improved.Christine P.
When someone leaves the truck with more gas than received, that should offset any mileage overages.Greg D.
Crowded with other vehicles; took a while to get help, we asked about discount for having the rented blankets folded and truck swept and the man just kept saying â€œyah, yah, yah.â€ He finally said it would show up In a messsge from U Hail but it hasn't. Frustrating. Took us 20 mins to returnJoseph B.
Nothing. Very nice gentleman that helped me and it was a nice van. Very smooth processWILLIAM L.
I reserved the truck for a location a quarter mile from my house. Then u-haul switched it and made me drive 1/2 an hour away and then charged me for the 25 extra miles that I had to drive and a toll. The moving blankets I got were loose and had leaves stuck all over them. When I tried to ask questions the owner at the u-haul location didn't speak enough English or at least pretended to not speak enough English to answer any of my questionsGeorge L.
The associate walked out of the building to take a personal call during my check in process. I had to wait for the key to complete check in.YVETTE V.
We filled the tank and we're still charged a feeOLUKEMI F.
Excellent customer service, very easy and timely and I will be tell the people go there and take your service.Motiar R.
Very customer friendly. Explained the process patiently. I will recommend this location to all my friends.JAYAPRAKASH R.
Very nice lady and easy locationJENNIFER L.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.LAWRENCE O.
El cliente no dejó un comentario.Daozhan Y.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.ROBERT J.
I choose red branch road as pick up location. The day before the pick up I received a phone call from someone with a heavy accent confirming, I agreed yes we would be there at 8 AM to pick up trailer. When we arrived we were told red branch road had no trailers we needed to go to carroll fuels, this wrecked havoc with our schedule. I specifically chose red branch road for the close proximately to our home. Probably will try penske next time.Nathan Y.
- It was too hot & humid today and AC was not working - Truck breaks was too bad and not safe to driveAmin A.
Fantastic experience! Amy was very professional and experienced with the check out process. Efficient and very friendly. Amy's experience made this process very smooth and the BEST check out process we have had compared to the 4 previous UHaul rentals. Thank you Amy!!David D.
El cliente no dejó un comentario.Ajit A.
El cliente no dejó un comentario.TU N.
We were very pleased. We were able to rent the truck very quickly. Th polite staff was very polite.BRIDGET F.
The only person at the dropoff site had no idea how to unhook a trailer. We had to look up a video online.Tonette K.
El cliente no dejó un comentario.Shama A.
Hard to find dropboxCameron B.
The service was Friendly and detailed. Good job done.FAI L.
just pass 1 hour after due time. charger me 19.99 additionZhijie J.
Give discounts to meSTEPHEN S.
El cliente no dejó un comentario.FILZA N.
Great experience. Easy pickup and dropoff. Thanks!TIMOTHY R.
El cliente no dejó un comentario.Halvar F.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.PAMELA V.
A little delay in checking me out plus she pointed to a spot for me to park it and walked away. I expected help unhooking trailerEverett P.
It is a gas station that you drop the truck offAUTUMN B.
El cliente no dejó un comentario.Haamid S.
El cliente no dejó un comentario.Rita Y.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.RANDY K.
El cliente no dejó un comentario.SAUNDRA T.
Great service- thanks!Tzannetis S.
El cliente no dejó un comentario.Dan W.
Great service and great vehicle in good running order!terry M.
Staff was not friendly.WILMER O.
As usual I had no problems at all and prefer Uhaul for price and performance!Wendy B.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.BASIL N.
The marketing of the rates is very confusing to the average person using the app. I was under the impression I was getting the 19.95 rate plus 30 free miles and any mileage over is .99.OLIVIA L.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Mary R.
My only criticism is that this location was 17 miles from our home, and at least 12 miles further away than my prefered pick up location at 2929 Washington Blvd...but the manager in Ellicott City was very nice and the folks were helpful.David W.
El cliente no dejó un comentario.Gary M.
I suggest vacuuming the storage portion of the vanRALPH G.
The location was not where we booked and was 30 minutes further on an already busy weekend. The online booking is horrible! Neither pickup or dropoff was where we booked online.STEVEN L.
El cliente no dejó un comentario.Harold W.
El cliente no dejó un comentario.Victor B.
El cliente no dejó un comentario.GUY F.
Everything went great!!Larry R.
El cliente no dejó un comentario.Loren G.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.Hugh T.
El cliente no dejó un comentario.Michelle B.
El cliente no dejó un comentario.FRANCES A.
Great experience at this location. Had to upgrade to a bigger van at last minute and they were very accommodating. Not the first time ive been here and every time ive been here ive had a great experience!ERIC L.
El cliente no dejó un comentario.JAMES C.
Fine as you are at this location. Good people.JOHN M.
I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?HAKEEMKHADEEM EA M.
I hope there is 15ft truck there.Hon Leung C.
El cliente no dejó un comentario.Keith T.
El cliente no dejó un comentario.TIMOTHY C.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.AKUA A.
I have used this location at least four times and it has always been a smooth experience.Hugh T.
We had no problems with the truck but there was a warning light that was on that should be fixed.Wesley K.
Share that the top portion of the side mirror is to see behind you and the bottom portion is to see your side. My truck had the dash lights turned all the way down so when I turned on my headlights my dash went dark. Took me a minute to figure out the problem and how to correct.Bruce H.
El cliente no dejó un comentario.chrles J.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Matthew S.
Great experience.Xu Z.
Friendly, knowledgeable, fair priceswarren S.
El cliente no dejó un comentario.Susan B.
Great location, thorough explanations, very prompt serviceyaorong Q.
Issues with uhaul reservations overall which caused delay in pickup. Also tralior tounge didn't not have a way of jacking up from ground and very heavy. Had to help the attendent lift onto vehicle.Mary W.