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JOHN D.
Customer Reviews for Long Gate Carroll Fuels
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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My only criticism is that this location was 17 miles from our home, and at least 12 miles further away than my prefered pick up location at 2929 Washington Blvd...but the manager in Ellicott City was very nice and the folks were helpful.
David W.I suggest vacuuming the storage portion of the van
RALPH G.The location was not where we booked and was 30 minutes further on an already busy weekend. The online booking is horrible! Neither pickup or dropoff was where we booked online.
STEVEN L.Everything went great!!
Larry R.Great experience at this location. Had to upgrade to a bigger van at last minute and they were very accommodating. Not the first time ive been here and every time ive been here ive had a great experience!
ERIC L.Fine as you are at this location. Good people.
JOHN M.I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?
HAKEEMKHADEEM EA M.I hope there is 15ft truck there.
Hon Leung C.I have used this location at least four times and it has always been a smooth experience.
Hugh T.We had no problems with the truck but there was a warning light that was on that should be fixed.
Wesley K.Share that the top portion of the side mirror is to see behind you and the bottom portion is to see your side. My truck had the dash lights turned all the way down so when I turned on my headlights my dash went dark. Took me a minute to figure out the problem and how to correct.
Bruce H.Great experience.
Xu Z.Friendly, knowledgeable, fair prices
warren S.Great location, thorough explanations, very prompt service
yaorong Q.Issues with uhaul reservations overall which caused delay in pickup. Also tralior tounge didn't not have a way of jacking up from ground and very heavy. Had to help the attendent lift onto vehicle.
Mary W.Everything was easy and convenient. Thank you
Joseph G.Charged a bogus cleaning charge when truck was returned cleaner than received. Have disputed bogus cleaning charges.
Bradley B.I do not really blame the location but the software used had a credit card failure. This is inconvenient for customers on a deadline. There should be a back up procedure.
Lori F.Equipment was In good shape, staff was friendly. The inside of the driver cab was dirty.
Cory M.My only neg. Was the price per mile switch 9n the werkends..i know the company's in bus.to make money but the switch from .99 cents per mile to 1.29 is brutal for the avg. Renter . I think a increase in daily rate to 59.00 per day and 75.cents per is more than fair for both sides..just my thoughts.
MICHAEL M.My first time using Uhaul! The location was great! However, picking up at my reserved time was a huge struggle. I came in at my reserved time but due to Uhaul's Credit Card authorization problem, I had to wait 45 minutes before receiving my truck. I had to cancel the previous reservation to make a new one. Apparently their credit card system is down frequently and someone has to call and get an authorization code and also deal with customers for their gas station. The female wmployee who went through all of this with me deserves a major raise, as it could have been overwhelming for anyone else. Thankfully my new apartment complex could extend my move in reservation for the loading dock or I would have been Out of Luck. The truck was super clean and filled up to full but it was a major inconvenience to receive it almost an hour after at my reservation time. If I had a strict time schedule it would have been chaotic. Although I did have problems picking up, the move went extremely well, and the truck was clean and both attendants were very nice. I would recommend this gas station for snacks gas and repairs but I wouldn't recommend U-Haul after my initial experience.
brina B.Great service
ABUBAKAR S.The representative who served me at the location was a gentleman, polite, professional and knowledgeable
Merat T.The Van was really nice. I will rent from them in the future.
keith S.Bueno
rak B.Nothing to improve. Maybe I'll try the mobile checkout next time - seems like a good option. Rental was a great experience.
Andrew H.You System to scan Drivers License with cell phone is a little buggy - might want to work on that.
ROBERT G.Always a pleasure to deal with the people at this branch
michael S.Loved it. Will definitely be back
Gregory W.All around pleasant experience.
michael S.More knowledge needed and more diligent people needed they forgot the blankets and I had to go back which cost me time and fuel
James C.The cabin smelled like cigarettes, and the attendants English was so poor I had to ask him 3 times to repeat himself about taking my license picture to upload to the link for approval b/c I could not understand what he was asking for b/c his Indian accent is so thick.
Christian F.Good experience
John M.Used this location twice. Was also able to drop off after hours. Friendly service.
Jacqueline R.The truck was out of alignment and had a fairly bald front tire. Otherwise, it was a great truck.
Brett B.Would be helpful if there was more than one person there. I pre-registered online and it should have taken a lot less time to check out. The attendant had to interrupt check out a number of times to help other customers' gas station purchases. It is what it is. I've used them before and will use them again as the location is convenient.
Kenten R.TL;DR the computer system doesn't function well, the drop off point is not a uhaul location, uhaul customers are the lowest priority at this location and if you need assistance from a physical person at this location... You may have to wait an extended period of time to have a genuine uninterrupted interaction. Good luck on the uninterrupted part. The guy told me that it wasn't a uhaul location when he kept prioritizing gasoline purchases. And I confronted him about how he kept telling me that he needed one second to handle a gasoline sale. 600 second had passed by the time I confronted him due to the fact that I had grown impatient with the constant stream of gasoline customers. He then told me that gasoline customers take priority. He told me that I can handle dropping it off myself.. Which I didn't understand what he was communicating and after a terse exchange he showed me an error message that he was receiving. I called uhaul HQ to communicate my concerns about their disfunctional drop off location and the interaction. The error resolved itself... Somehow... And the guy flagged me down while I was pacing the parking lot and showed me the additional mileage charge and I left.
Brian R.Location was at a gas station. No visible Uhaul sign. Passed by this gas station twice before I noticed a Uhaul truck tucked away in a yard. This location has very limited Uhaul moving equipment and supplies.
Daryl A.This was an overall bad experience-not with this location but with the entire rental. See complaint reference #2448522. If questions please contact me ASAP @443-812-0165.
Robert P.This location was fine, but we will never be using Uhaul again. The service was awful. We were told two different locations for drop-off and then forced to pay for the mileage it took to get to the other location. We were treated very poorly at the location we were told was our drop-off location. The woman there that was the manager on duty was horribly rude to all customers present, yelling about how she just wanted to go home on time. The man at the Ellicott City location was fine.
Alexis M.Customer check-in/check-out counter for U-Haul pickup is located in small back corner of store. Area could be cleaner, better maintained, and better organized.
Steve G.