Customer Reviews for Long Beach Towing And Storage
(U-Haul Neighborhood Dealer)

96 reviews

1100 E Hill St   Long Beach, CA 90806

(562) 999-3947

Office Hours

  • Mon-Fri: 9:30 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(562) 999-3947

1100 E Hill St
Long Beach, CA 90806

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This was an offsite location that is also a tow company. No was there to assist me. When the “owner” finally got on the phone with one of his callers he recommended that I go to another uhaul. I had to call customer service to walk me through it. Then the owner asked one of his workers to help me get the key and he said that wasn’t his job. I would never ever ever go back to that location or recommend it to anyone; not even my worse enemy.

Angela Kendrick 
Rating:
5.0

Professional and courteous service. Thank-you very much. Recent customer..

Margaret Bwogi 
Rating:
2.0

I got to location at ny scheduled time and no one was there. Someone working at adjacent business said the guy left to do a tow. After 20 minutes someone was else showed up and while i called uhaul regional area was able to get the van. Then when returning van dame issue. The same worker from adjacent business said uhaul guy left and to just leave car with keys in it. I called uhaul regional again to let them know but was very uncomfortable leaving the van i had responsibility for without actual check in.

lesley sonnenberg 
Rating:
4.0

Customer did not leave a comment.

Darrell Garnett 
Rating:
1.0

The left side light didn't work. They had no interest in checking it or fixing it. They told me to go to a Uhaul center and have them fix it. They didn' t even tell me where it was. I had to find it on my own. Fortunately they were able to fix it. Being a Uhaul shop foreman, I found their behavior totally unacceptable. The AFM should either monitor this dealer more closely or close it. It added at least an hour to my trip.

OLIVER CROWLEY 
Rating:
5.0

Customer did not leave a comment.

Frank Pantoja 
Rating:
3.0

Customer did not leave a comment.

William Flores 
Rating:
5.0

Customer did not leave a comment.

Aracely Mayoral 
Rating:
5.0

Customer did not leave a comment.

David Fendell 
Rating:
5.0

Great customer service. Keep up the good work!

Deena Saunders-Green 
Rating:
3.0

Small / just a drop off / pick up…Not much room but nice folks overall. No animosity / just little options..

Thomas Henson 
Rating:
5.0

The parking is a little crowded, but the woman at the desk was WONDERFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ERIC SVENSSON 
Rating:
5.0

It was so super easy I checked in got the keys and done.. . My return was just as easy the attendant was nice and friendly.

Vaglia Davis 
Rating:
3.0

Customer did not leave a comment.

Caitlyn Lamb 
Rating:
5.0

Customer did not leave a comment.

David Klaus 
Rating:
4.0

Customer did not leave a comment.

Monica Regalado 
Rating:
5.0

Was friendly and helpful.

Adrianne Bingham 
Rating:
5.0

Customer did not leave a comment.

Todd Nguyen 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jean 
Rating:
3.0

Used the drop box for return.

Erica Washington 
Rating:
5.0

Customer did not leave a comment.

Adam Kenworthy 
Rating:
3.0

Customer did not leave a comment.

Michael Lung 
Rating:
5.0

This place was amazing. Thank you.

Lyndon Parrilla 
Rating:
4.0

Customer did not leave a comment.

Shauna Vance 
Rating:
5.0

The drop off was extremely easy and the gentleman who helped us was courteous.

Rachel Murillo 
Rating:
5.0

Customer did not leave a comment.

Vince Barner 
Rating:
5.0

I can’t think of anything I was in a bad situation and Robert took care of me I really appreciate the service.

nikki lewis 
Rating:
3.0

Customer did not leave a comment.

Janet Captan 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Perez Padilla 
Rating:
4.0

Customer did not leave a comment.

YVETTE HUMPHRIES 
Rating:
5.0

Customer did not leave a comment.

cynthia contreas 
Rating:
5.0

My cell service was at full bars, but when interacting with the webpage it was getting stuck

Angel Moraga 
Rating:
5.0

Everything was quick and easy. I can not think of anything to add except maybe, free coffee. LOL 😆

paul crear 
Rating:
5.0

Customer did not leave a comment.

Anthony Catbagan 
Rating:
2.0

The vehicle was difficult to return because there was barely any space at the location.

Lea Abao 
Rating:
1.0

Website, app and customer service all useless. Except the final lady who helped me

Steven Brogan 
Rating:
5.0

Customer did not leave a comment.

EPIFANIO FERNANDEZ 
Rating:
2.0

Customer did not leave a comment.

Kevin Donaldson 
Rating:
5.0

Customer did not leave a comment.

GIRALDO GONZALEZ 
Rating:
5.0

Pretty easy. Was in a pinch and it worked just fine.

TYLER SCOTT 
Rating:
1.0

Get your shit together. Lied to me that I wasn't going to be charged for 2days. Area manager was unresponsive. So was parent Co. your customer service is deplorable!

MICHAEL OZERETNY 
Rating:
5.0

Workers were so helpful and professional. They really care and strive to provide excellent customer service. I will be back.

MAKAYLA HILL 
Rating:
1.0

I used the self service app and location to rent a truck. Getting the truck checked out was easy and fast. AFter using the truck for 2hrs, returning it sucked ass. The app didnt work, to upload truck info, customer service had me on hold 45 min twice. The one time i did talk to someone, all she had to say was what she couldnt do for me, and that i might get charged if i dont wait on hold again to talk to someone. Worst Uhaul experience ever, and i have rented trucks from you guys 3 times this year.

RONALD DASHIELL 
Rating:
5.0

Drop off location was good. Very professional and polite. Very helpful and friendly. Uhaul as a company has gone completely down hill. No reflection on the 3rd party vendors that operate most uhaul pick up and drop off locations. They are always good. But uhaul as a company really sucks at this point in time.

JOSHUA TITEL 
Rating:
5.0

Great customer service. Vehicle was clesned and grest condition. online no contract was awesome

Brenda Brooks 
Rating:
5.0

great customer service. The employee was very helpful and I really appreciate it.

DENISHA SCOTT 
Rating:
5.0

Customer did not leave a comment.

Felicia Collins 
Rating:
5.0

The customer service was very good. We came a little early but he helped us and got us on our way sooner. Very nice guy.

KELLY ARAGON 
Rating:
5.0

Customer did not leave a comment.

RANDY BARNES 
Rating:
5.0

Had what I needed in a pinch when my reservation fell through at a different location.

PENNY PIOTRASCHKE 
Rating:
5.0

Customer did not leave a comment.

Felicia Lipscomb 
Rating:
4.0

More parking would be nice.

DEENA SAUNDERSGREEN 
Rating:
5.0

Customer service was excellent! We didn’t have to worry about a million paperwork and signatures. We were in and out of there in a very short time. Robert was very informative, we appreciate it very much being as this was our very first time renting a UHaul.

ROMEO MAGA 
Rating:
4.0

Robert was friendly and helpful.

JORDAN CRANE 
Rating:
2.0

Customer did not leave a comment.

MIGUEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

mariah moise 
Rating:
5.0

Customer did not leave a comment.

Christopher Ruhl 
Rating:
4.0

I thought your rates were a little high with the economy the way it is.

Eguene Mays 
Rating:
5.0

Customer did not leave a comment.

WANDA CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Mark Schnabel 
Rating:
5.0

Ask for Bravo! Excellent service and painless experience! I was in and out in 8 minutes!! Return was simple and easy too!! Looking forward to my next rental!

JONATHAN GRUNWALD 
Rating:
5.0

The man who helped us treated us like regulars and we will definitely be back to him

CLAUDIA SILVERTHORN 
Rating:
4.0

Customer did not leave a comment.

Byron Delarocamakepeace 
Rating:
5.0

Customer did not leave a comment.

Robert Brunelli 
Rating:
5.0

I had a good experience with this uhaul excellent service I recommend to everyone 👌🏼

BLANCA RAMIREZALCOCER 
Rating:
5.0

My experience at this location was excellent. But I only came here because the trailer I reserved at 550 e pacific coast hwy was closed and unable to pick up. The trailer was returned at 4.15 and the dolly and hand truck were placed in the rear with the doors closed. Thank you so much. Dale Lanctot

Dale Lanctot 
Rating:
3.0

Customer did not leave a comment.

Luis Posos 
Rating:
4.0

Customer did not leave a comment.

DEENA SAUNDERSGREEN 
Rating:
1.0

I'm clearly disappointed and dissatisfied with the service I recently got at uhaul. I was overcharged I do t agree with the charges

BENITO ROMERO 
Rating:
3.0

Customer did not leave a comment.

Justin Ripley 
Rating:
5.0

Customer did not leave a comment.

Gustavo De la Pena Castellan 
Rating:
4.0

Clean windows.

Deon Mayes 
Rating:
5.0

That guy bravo a good customer service rep

ROBERT WARREN 
Rating:
4.0

Customer did not leave a comment.

JESUS GUEVARA 
Rating:
3.0

Customer did not leave a comment.

KENNETH STONE 
Rating:
4.0

Customer did not leave a comment.

Jacob Snethen 
Rating:
3.0

Customer did not leave a comment.

CRISTAL SOLEDAD AVILES GUERRERO 
Rating:
5.0

Great guys working at this location

Kurt Patrick 
Rating:
5.0

We got a brand new uhaul. Robert at Long Beach storage was great and the team in Washington were friendly and fast!

heidi landa 
Rating:
3.0

Customer did not leave a comment.

Mia Gordon 
Rating:
5.0

Customer did not leave a comment.

Ross McKinney 
Rating:
5.0

My one complaint is that the truck I rented was used my smokers previously and smelled like shit. Maybe some air freshener to remove that smell

Donald Lopez 
Rating:
5.0

Customer did not leave a comment.

Oz Litvac 
Rating:
3.0

Vacuum the crumbs from cup holders. They were big crumbs.

Sheree Madkins 
Rating:
3.0

Was a fine location. Experience was fine. Larger U-Haul facilities are generally more preferable.

Zaya Mejia 
Rating:
1.0

I took a picture of the gasoline when I left and it was at 1/8 of a tank. I returned with more Gas than it had in it, yet I was charged extra $40 for Gas. How can I dispute this charge? I have the photograph. Do I text?

Jan Blackburncabrera 
Rating:
5.0

Customer did not leave a comment.

DELORICE BRYANT 
Rating:
5.0

Customer did not leave a comment.

Josh Pickett 
Rating:
4.0

Customer did not leave a comment.

RUBEN MARTINEZ 
Rating:
3.0

Had to wait 30 minutes after are appt for someone to show up to get our keys to the truck.

RACHELLE CRUZ 
Rating:
3.0

Maybe put up a uhaul sign that can easily be seen.

CHRISTOPHER GUTIERREZ 
Rating:
1.0

I my reservation was for 8am. Arrived to the place at 8am exactly! Everything was closed, so called the office and owner answered telling me that he was opening til 8:30! Had to wait, after the owner got there til 8:30, then he took about 30 minutes to finally help me out! Worst service and don't recommend it to any one else! Wont ve going back there again.

OSCAR ZUMUDIOROCHA 
Rating:
5.0

Customer did not leave a comment.

Giovanni Jimenez 
Rating:
1.0

Small dingy location. Did not feel comfortable leaving vehicle. But trusted it would work out. Tight fit for a 20 foot truck employee stood in the way seemingly hoping we would crash into their car which was parked blocking entrance.

Christopher Vaughan 
Rating:
5.0

Customer did not leave a comment.

JORDAN JONES 
Rating:
1.0

Input customer info properly. I was held accountable for a uhaul that was issued to someone else and held accountable for fees and equipment I never even touched.

Josh Hugg 
No reviews have been submitted for this location.

Additional Services at this Location

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