Customer Reviews for Long Beach Security Storage LP
(U-Haul Neighborhood Dealer)

205 comentarios

1430 E Anaheim St   Long Beach, CA 90813

(562) 661-5978

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 2 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(562) 661-5978

1430 E Anaheim St
Long Beach, CA 90813

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 2 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very please good employees

Steve A. 
Clasificación:
5.0

Nada

Bryan P. 
Clasificación:
2.0

I had a reservation for 10am-6pm, they close at 5"45pm so automatically I would be dropping off after hours. I was verbally told that afterhours drop off was ok. However, when I went to drop off the van the yard was locked and gated. Parking in Long Beach as anyone knows is quite terrible. I was considering leaving the van on a red curb but couldn't get thru the drop off procedures last photo to verify drop off spot. Thankfully they had an exceptional customer service agent Jeffrey Haines who was able to extend my usage 24 hours. BUT, I'm still out $ 20 bucks for the 2 Uber rides I had to take to retrieve my car. Not a great experience from a trusted company like Uhaul. Poor communication and nothing but excuses when I dropped off the unit. I would not use this location again.

Scott H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
1.0

Customer service was horrible. The place was a dump. Staff was rude. Said he didn't represent or work for u-haul and he was just a contractor, so the technical issues were not his problem. And there were all kinds of technical issues. I will never rent from U-Haul again. Never. Ever.

Gregg C. 
Clasificación:
5.0

Jesus was very professional and kind He was very helpful and that was easy for me to process all information required to pickup the vehicle. Very helpful too when I bought the truck back. It was very easy to rent a vehicle and return it. The truck was in great condition! Thank you very much! Sincerely,

Zulma G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart S. 
Clasificación:
4.0

They told me that they are going to credit me gas money since the car had less than 1/8 of a tank and that I didn't received that money credit even though I gave it back to more than 1/8 gas tank.

Jimmy Vinh N. 
Clasificación:
5.0

The exit was tight for the truck to get out. Maybe it can have direction on which way to go.

YVETTE H. 
Clasificación:
3.0

I use U-Haul for my business and I use you almost weekly. After this experience I am looking for another rental location. I reserved a van then got called one day prior and the location had been moved for the pick up and I voiced my displeasure and your phone person DID NOT CARE. If you want to keep on going customers you should treat us with respect and loyalty. I am so disappointed in your service. I have an event/concession business and honestly am looking for a new rental truck company after this crappy experience. Even if you don't pay attention to me you should consider using customer service or lose good customers like me!!

Victor Kevin L. 
Clasificación:
2.0

was not even washed very dirty

vincent S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAFIK G. 
Clasificación:
5.0

Nothing, excellent service

SHARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence J. 
Clasificación:
3.0

Location is horrible. Alley is needed used to drive truck out of lot. It's norrow and dangerous. Lots of homeless people. Very dangerous especially at night. Easy to damage truck

Richard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann T. 
Clasificación:
3.0

The woman who was working there was very friendly and helpful

BRANDON H. 
Clasificación:
5.0

I read some reviews online after booking that made me a little worried. However, when I arrived, I was pleasantly surprised. I believe the young man who helped us was named Jesus, and he was so kind and helpful. I rented a van for moving, and moving is already stressful. I was so relieved to have such a pleasant experience, and I would absolutely recommend this location (and especially Jesus) to a friend.

Gabrielle S. 
Clasificación:
2.0

First I could not get into the building. The cargo van was very dirty!! I was charged for a dolly I did not receive. I asked to be refunded for the dolly and was told they did not know how to do that. Please call me at 8189841964 to be refunded for dolly charge.

MARY L. 
Clasificación:
5.0

Better signage to locate

FREDERICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeUnique G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

The Manager Marie Anne is amazing. She has always been willing to help, goes above and beyond , always friendly and is extremely knowledgeable. I would recommend this location for all your storage and moving needs.

SONJA H. 
Clasificación:
3.0

Very nice and helpful staff.

Laura R. 
Clasificación:
5.0

Great cargo van . Professional employees fast and friendly!

Michael L. 
Clasificación:
1.0

Dirty location. Disorganized; ordered a dozen moving blankets a week in advance, then was told a couple hours before my move they only had 6, then they failed to put them in my truck at all so I had none.

BROOKE S. 
Clasificación:
5.0

Don't have so many cars park in the back parking lot

CECIL C. 
Clasificación:
3.0

The facility is unattractive from the outside, but the person who helped us with the rental was very friendly and knowledgeable. She did a very good job. For that reason, yes, I would recommend it to a friend.

TODD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA M. 
Clasificación:
4.0

The area around the location is horrible. For this reason and this reason only, I would not return. The staff at this location was good though.

GARY D. 
Clasificación:
1.0

Extremely difficult to find location. After numerous phones calls trying to locate turns out it's in a back alley, behind a building, no signage from street. One alley entrance totally blocked with homeless shelters. Had to go around to another alley, also extremely tight to get truck down alley, also partially blocked . Not a good area of town.

Paul W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
1.0

Tranparency and stop overcharging costumers. I had to demostrate that I wasn't lying about the amout of gas I received. Quite frankly, I won't use your service again and I will encourage everyone I know to be awared of the over charges your company applies. And the lack of efficiency to solve an issue

EDGAR S. 
Clasificación:
1.0

Get better personnel staff that actually helps and isnt rude ,never going back to that location

LUCERO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

shela F. 
Clasificación:
1.0

Could not drop off at night - all gates closed/locked - horrible location hard to get into and out of - would never go here again

Michael F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hyun L. 
Clasificación:
1.0

Terrible service

Jennifer L. 
Clasificación:
3.0

The side mirror is broken. Not the mirror itself but the frame is lose , didn't notice until I started to drive to my destination & the mirror was turning all the way back. Definitely was a hazard if your trying to signal & you can't see at all

DANIEL M. 
Clasificación:
1.0

Very poor customer service. Order a refrigerator dolly, did not have. Wanted moving pads, did not have. Extremely difficult backing out of space and maneuvering truck in very narrow crowded street. Never will rent from this location again.

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel M. 
Clasificación:
1.0

I turned the van back in and the clerk said it was due the day before but I extended it to the 12th and the location called and verified. Then I look at my bank account and see I was charged a weekly fee of $330 and an extra day at $89 instead of a daily $19.99 fee that I signed the contract for. Also the miles she logged in was 400 more than we drove. This was supposed to be a $300 weekly rental and I was charge $647. I was on hold for an hour waiting for a representative and couldn't get through.

Kellie T. 
Clasificación:
5.0

No complaints. I really enjoyed the rep, Marianna. She was super friendly quick and explained everything clearly and in a nice way. Would go back based on my experience with her.

Austin Lee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B. 
Clasificación:
5.0

It was my first time renting through that particular uhaul branch! It was soo easy and fast and I went over my miles they charged me correctly didn't have any problems with any extra charges and sent me on my way! I will definitely go to them again! Thanks for making my trip stress free!

TIERRA H. 
Clasificación:
4.0

staff was great and friendly at check in to pick up the truck she was just amazing and really helpful

Garry S. 
Clasificación:
5.0

Friendly and nice customer service. Definitely recommend checking in online, it saved so much time and allowed me to almost just hop in and go once I arrived.

Patricia A. 
Clasificación:
5.0

The two girls that helped me were professional, friendly, and had fantastic customer service. Thank you again.

Preston V. 
Clasificación:
5.0

Great service. Everyone was very nice. And it was super clean. I'd recommend it to anyone!

Margaret KAy M. 
Clasificación:
5.0

Hands down the most professional pick-up experience I've ever had with a Uhaul location. Leaving the back lot was a bit confusing, but other than that, perfect and seamless.

EDEN W. 
Clasificación:
2.0

Gross inside, dirty and run down. Smelt like marijuana inside the office. Offered a box to write on, ridiculous,

HARRIETT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMETHYST R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P. 
Clasificación:
3.0

Service tire monitor was on.

Greg L. 
Clasificación:
5.0

Chris haps excellent Customer Service and always willing to get the customer what is needed.

damitri T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Booker B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Damitri T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
5.0

Customer Service was excellent and kind in service. Professional and salesmanship !

Damitri T. 
Clasificación:
4.0

Get rid of the early pickup option online for this site. I set up a pick up for 830am but the place doesnt open until 930am..why have that option available if the location doesnt offer it

Jeffrey P. 
Clasificación:
3.0

hard to find the entry to the building...

Xiaoyin W. 
Clasificación:
3.0

Friendly, patient, and helpful staff

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renate B. 
Clasificación:
3.0

The area is bad/sketchy, but the building is awesome and the staff was great. The truck was not swept out, so we had to sweep out rocks and rand before loading in our belongings. The new Van was great though - much better than the older style.

Mark B. 
Clasificación:
5.0

They were fantastic. This store has an extremely professional and personable staff, from taking my reservation (and answering my million questions), through pickup and check-in. I will do business with them again.

Renate B. 
Clasificación:
5.0

My service at 1430 E. Anaheim was great!! However I started off at the Pacific coast highway location and there service was absolutely terrible and a waste of time. They definitely need training in customer service and additional training with there overall job skills. The facility manager Mariana Ponce did an awesome job helping me. She should train the employees at the other location. She made me want to use your services again.

Andrea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Megan S. 
Clasificación:
2.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret A. 
Clasificación:
1.0

Clean the nasty truck it was very nasty and their was a nasty couch in the back of it I would never rent from you again

Akeem A. 
Clasificación:
1.0

This is the worst looking location ever. The hours say they close at 6pm but they actually close at 5:45. So you have to arrive by 4:30 to actually get helped. A lot of people just hanging out. The girls husband/boyfriend and son were also just hanging out. The whole environment was unprofessional

Karina A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Celeste E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM D. 
Clasificación:
3.0

Oil change indicator was on. Attendant forgot to give pads. Human feces on the ground right behind the van.

Steve E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross G. 
Clasificación:
5.0

Great customer service. Quick and efficient. No hassle.

Robert H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Levell M. 
Clasificación:
3.0

Jessie was great! Patient, informative and did a great job. Facility itself is hard to get to as no parking available... so the 3 stars is more of a reflection of the easiness to find and park, not the service. Again service was great

Ronal S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita H. 
Clasificación:
4.0

Very dirty alley way and area surrounding the vehicle / location.

Nicholas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vittoria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pavel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adolphus H. 
Clasificación:
5.0

Mariana and the guy, can't remember his name that checked me out were great. Gracias.

Vickie M. 
Clasificación:
2.0

We walked in and waited for quite a while before seeing anyone. Finally one guy came out from the back and went to get someone else. The guy he brought out wasn't logged in, so he couldn't help us, and the woman who came out to tell him that just said, “they're gonna have to wait for me.” Then she disappeared again.more waiting, then the guy came back and was able to check us out. He was very helpful and very kind/respectful. The woman had horrible customer service skills, and was pretty much just rude.

Angela M. 
Clasificación:
3.0

The check out process was fine. The only negative was the building itself didn't have any signage indicating it was uhaul.

Geralyn H. 
Clasificación:
5.0

Excelente servicio

MAGDALENA O. 
Clasificación:
3.0

It is very limited in the number of vehicles and difficult to find. Also limited in what they offer as far as equipment, such as locks, etc.

William H. 
Clasificación:
4.0

Location a little hard to find. Hidden on a back street, with only a small sign.

Deborah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin S. 
Clasificación:
2.0

This location does not have any dollies on hand and will not take returns for unused items that were purchased like a mattress cover.

Rosymar R. 
No se han enviado comentarios para esta ubicación.

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