Customer Reviews for Lone Star Lumber & Hardware LLC
(U-Haul Neighborhood Dealer)

422 reviews

2639 W Main St   Ingleside, TX 78362

(361) 776-9678

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(361) 776-9678

2639 W Main St
Ingleside, TX 78362

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

larry ferrell 
Rating:
5.0

Customer did not leave a comment.

Torry Stover 
Rating:
5.0

Have different measurements

Ramon Garcia 
Rating:
5.0

Super friendly and informational when I went to pick up.

Benjamin Poncedeleon 
Rating:
5.0

Customer did not leave a comment.

Maria Samora Garcia 
Rating:
5.0

Very helpful

Dean Luke 
Rating:
5.0

You should allow this location to rent pickup trucks as well. Lone star lumber truly cares about the community. I am grateful that they helped me accomplish my tasks with the rental. Thanks

Branden Siegfried 
Rating:
5.0

Customer did not leave a comment.

Don Smith 
Rating:
5.0

Everyone was beyond nice and helpful. 10/10 recommend.

Alyssa Barnes 
Rating:
4.0

Did not have an appliance 2 wheeler that I needed.

melvin dietzel 
Rating:
5.0

Nothing everything went well...very helpful....very friendly

MARIA GARCIA 
Rating:
5.0

Customer did not leave a comment.

Felicia Fonseca 
Rating:
5.0

Customer did not leave a comment.

Deborah Stephens 
Rating:
4.0

Customer did not leave a comment.

Melinda Ramos 
Rating:
5.0

Customer did not leave a comment.

Oscar Henderson 
Rating:
3.0

I booked a reservation for 15ft close type vehicle a day before and went to a certain location in Aransas pass on Sunday and nobody was there to assist me to process the pick up. Found out the facility was close on Sunday but says online that it’s open on Sundays. Called customer service and told me to wait until they get in touch with the location operator. After 20mins still no call back from u-haul so called again and a better agent answered and got me another vehicle from other location close by and even gave me a 20footer.

Mel Tadena 
Rating:
5.0

Customer did not leave a comment.

JULIAN GUZMAN 
Rating:
5.0

No improvements needed. Nice friendly people. Easy access easy drop off procedure. Another great experience

lucy mcculloch 
Rating:
5.0

Outstanding customer service.

louis hogan 
Rating:
5.0

Customer did not leave a comment.

Jim McClellan 
Rating:
5.0

Mike and Robert were incredible people to deal with.

DONALD GUSTAFSON 
Rating:
3.0

Not bad customer service.

Robert Roach 
Rating:
3.0

The male who helped us was rude and didn’t seem to know what he was doing. However, the female, Dani, had excellent customer service.

Alexanderia Justice 
Rating:
5.0

the only place to rent a uhaul.. shop local ln ingleside

jeremiah patterson 
Rating:
4.0

Customer did not leave a comment.

ReDarreion Warren 
Rating:
5.0

Customer did not leave a comment.

Jesus Rodriguez 
Rating:
4.0

I dropped off the vehicle on Sunday morning and the office was not open and no one was there at that time.

Shannon MacCready 
Rating:
5.0

Customer did not leave a comment.

Norma Soliz 
Rating:
5.0

Customer did not leave a comment.

James Hyson 
Rating:
5.0

Customer service was excellent also.

pamila lindauer 
Rating:
5.0

Everyone at this location was extremely helpful.

Gorden Medders 
Rating:
5.0

Very professional polite friendly. If need I will go back to this location. Thanks

Maria Campos 
Rating:
5.0

Customer did not leave a comment.

Pilar Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Greg Bleigh 
Rating:
5.0

Refund gas $

Gwendolyn Burge 
Rating:
1.0

Uhaul does not honor customer reservations. I made a reservation for two different occasions and they didn’t have my truck upon arrival. I was prompted to drive to another town to pick up. Then I go to request a day rental and was told to drop the key in after hour box because closed at 6. I was already not feeling good when I picked up truck. And later had a seizure which unfortunately I had to keep the truck an additional day. The owner sent a rude message stating I ruined someone’s move that the truck was reserved for the next morning and that I owed them an apology. That he rented the truck on good faith. Well unfortunately things happen. And I do feel bad for the family. But my health comes first. All fingers should be pointed at the sales man. Why because that truck was reserved and shouldn’t have been rented out. Just as the same thing was done to myself twice. Reserve a truck weeks out and day before I get a call they cant get a truck. So not only have I been a victim of Uhaul not honoring their word, but the most unprofessional part of it all is because he gets upset that the truck wasn’t returned same day. The charged me for 3 days which was not accurate. They charged me 13.50 for gas. When I have a gas receipt and put it at the same level. I was charged an after hour drop fee. Which is not acceptable . His reasoning was because I left a family stuck out. Basically he thought he was going to hit me where it hurt my pockets. For me that’s bad business. You don’t over charge a customer for personal frustrations. Simple honor customer’s reservations. Instead of being greedy and trying to make a quick dollar. This may have been all avoided! Shame on Uhaul!

Misty Sauceda 
Rating:
5.0

Customer did not leave a comment.

Joseph Garza 
Rating:
5.0

Customer did not leave a comment.

duy tran 
Rating:
4.0

Customer did not leave a comment.

debroah jones 
Rating:
4.0

Customer did not leave a comment.

Patricia Gomez 
Rating:
5.0

Customer did not leave a comment.

Samuel Canales 
Rating:
5.0

They're great

STEVEN NIX 
Rating:
3.0

After several phone calls and filling out all the info on line still takes forever to get done once you get there. Treated like a dumbest by clerk at pick-up location.

Rick Tindell 
Rating:
5.0

Customer did not leave a comment.

FLOYD ROBERTS 
Rating:
5.0

This location was professional and friendly. I would recommend it.

Rosanne Nevarez 
Rating:
5.0

Customer did not leave a comment.

Brenda Lopez 
Rating:
3.0

Customer did not leave a comment.

Cheryl Wolfe 
Rating:
5.0

Customer did not leave a comment.

Sherry JOSLIN 
Rating:
5.0

Customer did not leave a comment.

Oliver Garcia 
Rating:
5.0

Customer did not leave a comment.

Emirhan Capkin 
Rating:
5.0

Customer did not leave a comment.

Carl Poenisch 
Rating:
5.0

clean out the truck

John Holland 
Rating:
5.0

Customer did not leave a comment.

Nicole Barr 
Rating:
5.0

Excellent and really nice people

MANUEL JIMENEZ 
Rating:
1.0

Everything when down the hill since the beginning I didn’t get to pick up until 12am due to the app having issues the customer service gave me the wrong storage unit and all was wrong for double charge is was bad this time I rated it 0 the worse experience ever

Ana Monges 
Rating:
5.0

Customer did not leave a comment.

Kayla Olivarez 
Rating:
5.0

Danielle was a very helpful, and with an excellent service in booking the contract with U-Haul. Danielle, with her sweet personality, she was very professional and courtesy. The truck was little dirty, but the ride was good. Thank you.

GINA REUTER 
Rating:
4.0

Everything was great

Bobbie Kettell 
Rating:
5.0

Customer did not leave a comment.

Robert Petty 
Rating:
4.0

The truck itself would be fine for a small move (in town/couple of hours away), however I was moving halfway across the country and this truck had NO cruise control. I have a bad right foot so by the time I reached my destination, I could barely walk because my right foot was swollen so badly. For long drives, I’d recommend giving someone a truck that has cruise control. It was a very rough trip for me.

Stephanie Walker 
Rating:
5.0

The young man who checked us out was very helpful and friendly.

Carla Leuschner 
Rating:
5.0

Employee was super helpful and professional

Vincent Smith 
Rating:
5.0

Customer did not leave a comment.

Richard Spencer 
Rating:
3.0

Customer did not leave a comment.

Michelle Garcia 
Rating:
5.0

Customer did not leave a comment.

Kellie Mayfield 
Rating:
4.0

Customer did not leave a comment.

Damian OBoyle 
Rating:
5.0

The two gentlemen that were at the desk assisted me and made everything go very smooth. They were very helpful from assisting with the reservation to the hookup of the trailer. I would definitely recommend this location (Ingleside Tx) and these guys when needing anything from UHAUL.

RUSSELL GAMMEL 
Rating:
5.0

Customer did not leave a comment.

John Valdez 
Rating:
5.0

Customer did not leave a comment.

Dennis Myers 
Rating:
3.0

The reservation was made at least several weeks prior to the pick up date. Two days before the pick up date I get a call that the location does t have a truck for me. Then at the new location I ordered a dolly and blankets. When I arrived they told me they didn’t have any giving me no time to make other arrangements for the equipment. When I complained the answer was basically “oh all. “ I will never use Uhaul again.

John DOrazio 
Rating:
3.0

Not enough equipment on hand

Martin Harlin 
Rating:
5.0

Customer did not leave a comment.

Leonel Chavez 
Rating:
5.0

Customer did not leave a comment.

Todd Dore 
Rating:
3.0

Customer did not leave a comment.

Vester moore 
Rating:
5.0

Customer did not leave a comment.

ROCK SHIPLEY 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hebert 
Rating:
5.0

Customer did not leave a comment.

DON SMITH 
Rating:
5.0

Customer did not leave a comment.

RICK HERRERA 
Rating:
4.0

Customer did not leave a comment.

TERRY SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Youngblood 
Rating:
5.0

Customer did not leave a comment.

RON WRIGHT 
Rating:
4.0

Customer did not leave a comment.

Alex Guerrero 
Rating:
5.0

Customer did not leave a comment.

Randy Shannon 
Rating:
5.0

great, quick service

jeremiah patterson 
Rating:
5.0

it was great..

JEREMIAH PATTERSON 
Rating:
5.0

Continue with the above the board kindness. It is much needed through the stress of moving.

fran JARRELL 
Rating:
5.0

Customer did not leave a comment.

Kyle McCasland 
Rating:
3.0

Customer did not leave a comment.

Brandon stone 
Rating:
5.0

Customer did not leave a comment.

Dennis Anderson 
Rating:
5.0

The truck operated flawlessly. A real pleasure to drive. Check in & out was a brease. ⭐⭐⭐⭐⭐

Stephen Schultz 
Rating:
5.0

Great communication, easy to deal with.

Robert Adami 
Rating:
5.0

Customer did not leave a comment.

Rick JEFFREY 
Rating:
5.0

Great location and help. The guys here at Lonestar are awesome.. yes would rent again from them in a minute!

Anne Kimmins 
Rating:
5.0

Thanks

ANTHONY HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

BRENT SMITH 
Rating:
5.0

Customer did not leave a comment.

Leanne Stief 
Rating:
5.0

Customer did not leave a comment.

Erika Brown 
Rating:
5.0

Dropped off truck and placed key inside box.

Brandon Stone 
Rating:
5.0

Great staff ! Very helpful! If I ever needed a rental service while in that area I would definitely go back .

ANTONIO LEON 
Rating:
5.0

Customer did not leave a comment.

JOEL PONTON 
No reviews have been submitted for this location.

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