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Matthew Marshall
Customer Reviews for Locust Grove Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul always has the best locations and quality. Thank you for the awesome service and products.
Kevin StewartEmployees were great and helpful
Andrew LopezTruck is all over the road at 45mph so I can not use it. I needed to take it to the interstate at 70mph and that is not happening. Returning it this morning unused.
Richard Patrickall went well
Mark AudVery smooth, efficient on time evolution. Very easy.
charles mitchellEverything was good!
kezia serranoMy wife and I came to pick up a U-haul 10’Box truck and ended up changing it to a cargo van to fit our needs.We had a local Christmas event for some families within the local community that may not have to much for them self or families and the U-haul in Aces near Locust Grove were awesome and the process was smooth.The attendant should get a raise and he was pleasant to speak with.
Tommy CoomerThe trailer worked just great. The ACE hardware store helped me in every way during the pickup & return.
George RamsburgN/A
Misheck MundiaBOTH OF THE EMPLOYEES THAT WERE AT THE UHAUL COUNTER AT PITKIN'S ACE HARDWARE WERE COMPLETELY HELPFUL IN OBTAINING THE 20" TRUCK. THANKS FOR ALL THE HELP
guy lorettaAlways use these guys. Never had an issue.
Andrew KellerGreat truck and service.
NORMAN HOWARDGood vibes
RACHEL RYANThe inside of the cargo area was muddy when I picked it up. Not terrible but it did get my furniture dirty. Maybe I missed it, but I could not find any signage telling me where to return the truck. I tried looking for signs but didn’t see anything, even drove around behind the building and still couldn’t find anything. Please ask them to add some clearly visible signage about where to return equipment.
KURT DROSTEClean the cabin. Fix the sensors that indicate a tire problem.
WARREN LEEThere were two young men who appeared to be employees of the location sitting in some equipment next to the U-haul trailers that offered no assistance with the unhooking the trailer. I had to unhook and push the trailer back into the staging area. This is the sole reason for the ratings given.
Herbert PillowMileage wasn’t accurate and didn’t have any gas
Rodney JonesFriendly, helpful staff.
Maryanne MacrisHelpful staff!
Karl KerchiefGet trucks that actually work.
TRACE CARPENTERvery smooth
terry TerrenoireThe equipment I rented (10' Box Truck) was clean and in excellent condition. The folks at ACE Hardware in Locust Grove were very accommodating and helpful. Will definitely use them again should the need arise.
Jon AkridgeThe back of the truck and the cab area were not swept out by the previous user. Also, the center console (where drinks etc are placed) was filthy - considerable amount of dried, sticky substance that was not cleaned up.
Olin GreeneHonestly, I have nothing bad to say. The young men were super helpful, accommodating, nice, and went above and beyond to make this experience easy as possible.
Tammy LanderGreat experience, overall. Would definitely rent here again.
Fadwa WahdanAll was good
robert keiserClearer signs on where to go to pick up keys, but everyone was very polite and helpful when I asked for directions!
Brianna BehrmannGreat customer service
Mary LouNothing. They were great!
Harold V Hartley IIIVery bad service, gave me truck first time no fuel and dirty in the back. They then gave me a other truck, was clean and has fuel almost full on the paper they gave me but was not full was like short of 2-3gallons I returned the truck full and they charged me for additional 2 gallons of gas. The phone number doesn’t work to even call them very unsatisfied with this location.
Ali NawazUHaul technician was super helpful!
Harry ThompsonI done my reservation on line and went to pick it up none available it was given to someone else that got there before me and then they gave me a 20 and that wasn't running good then they gave me a pick up truck which it raind so I couldn't use it until Sunday UHaul is not reliable I went from a van to a pickup truck
Valarie RobertsExcellent customer service.
GLORIA BRADYIdk
ED DIHLMANNThe location was great but the U-Haul website is TERRIBLE. Ever single time I make a reservation on U-Haul.com and reserve a truck at my local hardware store, U-Haul confirms the reservation and then send ma another confirmation at a U-Haul no where near my house. I call my local hardware store and they have NO RECORD of the reservation at their place so I end up having to cancel the reservation at a site 20 miles from my house and do it all again at the hardware store near my house I reserved it for in the website. I don't know it this is U-Haul way to do a bait and switch to make more money in the mileage but it's happened multiple times, is time consuming and just ridiculous. This is on U-Haul NOT the hardware store I got the truck from. U-Haul.xom SUCKS
Jennifer Woodon line pick didnt really work, had to go in and get key, how to drop off not clear. mud on passenger side floor.
Brian CaseyNothing, we had a very good experience.
roger jarellFirst time using this facility. The whole process was great.
Bret MerriamEverything was great
Dennis Mac MinnGreat experience overall
Jennifer WoodMy experience with the pick up was all a mess.
LUKE BEATYI met Superman. Absolutely awesome people and place, just wish I could have gotten Superman's name.
Darrell ClendennenRoll up door had a bind near the bottom as it closes and opens
Roxanna GrayThey got my entire reservation wrong.
owen monroeIt could not have been better!
Patricia SticeThe whole process was easy and quick. Very pleased!
Holly HydornVery nice and professional
RONDA ROACH