Customer Reviews for Locust Grove Hardware
(U-Haul Neighborhood Dealer)

159 reviews

4408 Germanna Hwy   Locust Grove, VA 22508

(540) 412-3876

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(540) 412-3876

4408 Germanna Hwy
Locust Grove, VA 22508

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew Marshall 
Rating:
4.0

Customer did not leave a comment.

Sharon Santiago 
Rating:
5.0

Uhaul always has the best locations and quality. Thank you for the awesome service and products.

Kevin Stewart 
Rating:
3.0

Customer did not leave a comment.

stephanie Noll 
Rating:
2.0

Customer did not leave a comment.

Gary Harrison 
Rating:
4.0

Customer did not leave a comment.

Joseph Hix 
Rating:
4.0

Customer did not leave a comment.

Marcus Powell 
Rating:
5.0

Employees were great and helpful

Andrew Lopez 
Rating:
5.0

Customer did not leave a comment.

George Aschenbrenner 
Rating:
5.0

Truck is all over the road at 45mph so I can not use it. I needed to take it to the interstate at 70mph and that is not happening. Returning it this morning unused.

Richard Patrick 
Rating:
4.0

all went well

Mark Aud 
Rating:
5.0

Customer did not leave a comment.

Robert Fake 
Rating:
5.0

Customer did not leave a comment.

BOB ISAAK 
Rating:
5.0

Very smooth, efficient on time evolution. Very easy.

charles mitchell 
Rating:
5.0

Everything was good!

kezia serrano 
Rating:
5.0

My wife and I came to pick up a U-haul 10’Box truck and ended up changing it to a cargo van to fit our needs.We had a local Christmas event for some families within the local community that may not have to much for them self or families and the U-haul in Aces near Locust Grove were awesome and the process was smooth.The attendant should get a raise and he was pleasant to speak with.

Tommy Coomer 
Rating:
5.0

The trailer worked just great. The ACE hardware store helped me in every way during the pickup & return.

George Ramsburg 
Rating:
5.0

N/A

Misheck Mundia 
Rating:
5.0

BOTH OF THE EMPLOYEES THAT WERE AT THE UHAUL COUNTER AT PITKIN'S ACE HARDWARE WERE COMPLETELY HELPFUL IN OBTAINING THE 20" TRUCK. THANKS FOR ALL THE HELP

guy loretta 
Rating:
5.0

Customer did not leave a comment.

Diane MacDonald 
Rating:
5.0

Customer did not leave a comment.

MARLENE PASSMORE 
Rating:
5.0

Always use these guys. Never had an issue.

Andrew Keller 
Rating:
5.0

Customer did not leave a comment.

Kevin Evans 
Rating:
5.0

Great truck and service.

NORMAN HOWARD 
Rating:
3.0

Good vibes

RACHEL RYAN 
Rating:
5.0

Customer did not leave a comment.

Scott Folkedahl 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Addington 
Rating:
3.0

The inside of the cargo area was muddy when I picked it up. Not terrible but it did get my furniture dirty. Maybe I missed it, but I could not find any signage telling me where to return the truck. I tried looking for signs but didn’t see anything, even drove around behind the building and still couldn’t find anything. Please ask them to add some clearly visible signage about where to return equipment.

KURT DROSTE 
Rating:
5.0

Customer did not leave a comment.

Tyese Flood 
Rating:
3.0

Clean the cabin. Fix the sensors that indicate a tire problem.

WARREN LEE 
Rating:
5.0

Customer did not leave a comment.

Jennifer McAleese 
Rating:
5.0

Customer did not leave a comment.

Daryn Body 
Rating:
2.0

There were two young men who appeared to be employees of the location sitting in some equipment next to the U-haul trailers that offered no assistance with the unhooking the trailer. I had to unhook and push the trailer back into the staging area. This is the sole reason for the ratings given.

Herbert Pillow 
Rating:
5.0

Customer did not leave a comment.

Harry Thompson 
Rating:
5.0

Customer did not leave a comment.

Bob Teale 
Rating:
1.0

Mileage wasn’t accurate and didn’t have any gas

Rodney Jones 
Rating:
5.0

Friendly, helpful staff.

Maryanne Macris 
Rating:
5.0

Helpful staff!

Karl Kerchief 
Rating:
5.0

Customer did not leave a comment.

robert keiser 
Rating:
1.0

Get trucks that actually work.

TRACE CARPENTER 
Rating:
5.0

very smooth

terry Terrenoire 
Rating:
5.0

The equipment I rented (10' Box Truck) was clean and in excellent condition. The folks at ACE Hardware in Locust Grove were very accommodating and helpful. Will definitely use them again should the need arise.

Jon Akridge 
Rating:
5.0

Customer did not leave a comment.

JERRIELE'AUNDRIA ARMITAGE 
Rating:
4.0

Customer did not leave a comment.

Kimberly Hoek 
Rating:
5.0

Customer did not leave a comment.

Michael Elkin 
Rating:
4.0

The back of the truck and the cab area were not swept out by the previous user. Also, the center console (where drinks etc are placed) was filthy - considerable amount of dried, sticky substance that was not cleaned up.

Olin Greene 
Rating:
5.0

Honestly, I have nothing bad to say. The young men were super helpful, accommodating, nice, and went above and beyond to make this experience easy as possible.

Tammy Lander 
Rating:
5.0

Customer did not leave a comment.

Ralph Damone 
Rating:
5.0

Great experience, overall. Would definitely rent here again.

Fadwa Wahdan 
Rating:
3.0

Customer did not leave a comment.

James Turner 
Rating:
5.0

All was good

robert keiser 
Rating:
5.0

Customer did not leave a comment.

Edward Richter 
Rating:
5.0

Clearer signs on where to go to pick up keys, but everyone was very polite and helpful when I asked for directions!

Brianna Behrmann 
Rating:
5.0

Great customer service

Mary Lou 
Rating:
4.0

Customer did not leave a comment.

Kimberly Hoek 
Rating:
5.0

Nothing. They were great!

Harold V Hartley III 
Rating:
5.0

Customer did not leave a comment.

Andrew Reynolds 
Rating:
2.0

Very bad service, gave me truck first time no fuel and dirty in the back. They then gave me a other truck, was clean and has fuel almost full on the paper they gave me but was not full was like short of 2-3gallons I returned the truck full and they charged me for additional 2 gallons of gas. The phone number doesn’t work to even call them very unsatisfied with this location.

Ali Nawaz 
Rating:
5.0

UHaul technician was super helpful!

Harry Thompson 
Rating:
5.0

Customer did not leave a comment.

Richard Shears 
Rating:
4.0

Customer did not leave a comment.

Corey Rourke 
Rating:
4.0

Customer did not leave a comment.

PHILIP SIMMONS 
Rating:
1.0

I done my reservation on line and went to pick it up none available it was given to someone else that got there before me and then they gave me a 20 and that wasn't running good then they gave me a pick up truck which it raind so I couldn't use it until Sunday UHaul is not reliable I went from a van to a pickup truck

Valarie Roberts 
Rating:
5.0

Excellent customer service.

GLORIA BRADY 
Rating:
5.0

Customer did not leave a comment.

Connie Shiflett 
Rating:
3.0

Idk

ED DIHLMANN 
Rating:
5.0

The location was great but the U-Haul website is TERRIBLE. Ever single time I make a reservation on U-Haul.com and reserve a truck at my local hardware store, U-Haul confirms the reservation and then send ma another confirmation at a U-Haul no where near my house. I call my local hardware store and they have NO RECORD of the reservation at their place so I end up having to cancel the reservation at a site 20 miles from my house and do it all again at the hardware store near my house I reserved it for in the website. I don't know it this is U-Haul way to do a bait and switch to make more money in the mileage but it's happened multiple times, is time consuming and just ridiculous. This is on U-Haul NOT the hardware store I got the truck from. U-Haul.xom SUCKS

Jennifer Wood 
Rating:
5.0

Customer did not leave a comment.

Andrew Lopez 
Rating:
4.0

on line pick didnt really work, had to go in and get key, how to drop off not clear. mud on passenger side floor.

Brian Casey 
Rating:
5.0

Customer did not leave a comment.

Jon Brooks 
Rating:
5.0

Nothing, we had a very good experience.

roger jarell 
Rating:
5.0

Customer did not leave a comment.

Brian Russell 
Rating:
4.0

Customer did not leave a comment.

Joseph Roth 
Rating:
5.0

Customer did not leave a comment.

Landa McCrady 
Rating:
5.0

Customer did not leave a comment.

DERRICK STEPHEN 
Rating:
5.0

Customer did not leave a comment.

Eric MacDonald 
Rating:
5.0

Customer did not leave a comment.

Rita Bodkins 
Rating:
5.0

First time using this facility. The whole process was great.

Bret Merriam 
Rating:
5.0

Everything was great

Dennis Mac Minn 
Rating:
5.0

Great experience overall

Jennifer Wood 
Rating:
5.0

Customer did not leave a comment.

Thomas TurnerII 
Rating:
5.0

Customer did not leave a comment.

Jonathan Brooks 
Rating:
1.0

My experience with the pick up was all a mess.

LUKE BEATY 
Rating:
5.0

Customer did not leave a comment.

Robert Sachs 
Rating:
5.0

I met Superman. Absolutely awesome people and place, just wish I could have gotten Superman's name.

Darrell Clendennen 
Rating:
5.0

Customer did not leave a comment.

Eric Bartholomew 
Rating:
5.0

Customer did not leave a comment.

Edward Dunn 
Rating:
5.0

Roll up door had a bind near the bottom as it closes and opens

Roxanna Gray 
Rating:
5.0

Customer did not leave a comment.

Wiliam Evans 
Rating:
5.0

Customer did not leave a comment.

John Stone 
Rating:
4.0

Customer did not leave a comment.

PETEREVAN DOHERTY 
Rating:
5.0

Customer did not leave a comment.

John Connolly 
Rating:
1.0

They got my entire reservation wrong.

owen monroe 
Rating:
3.0

Customer did not leave a comment.

Edward Wolfe 
Rating:
5.0

Customer did not leave a comment.

George Aschenbrenner 
Rating:
5.0

It could not have been better!

Patricia Stice 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

The whole process was easy and quick. Very pleased!

Holly Hydorn 
Rating:
5.0

Very nice and professional

RONDA ROACH 
Rating:
5.0

Customer did not leave a comment.

Michelle Richards 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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