Customer Reviews for Locktight Storage
(U-Haul Neighborhood Dealer)

128 reviews

2080 N Lapeer Rd   Lapeer, MI 48446

(810) 667-3468

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(810) 667-3468

2080 N Lapeer Rd
Lapeer, MI 48446

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There is nothing negative to say about this storage unit from start to moving out of it. Thanks for doing a wonderful job.

JOANNE KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Woodell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Elwart 
Rating:
5.0

I rented the car trailer and loading, securing, towing and unloading could not get any easier I would highly recommend 👌

Mike Pearson 
Rating:
5.0

Customer did not leave a comment.

Orson Porter JR 
Rating:
1.0

I reserved a trailer, for a local running around. I reserved it in my local area... Only to get a call days before I planned on getting the job done. Sorry we don't have a trailer there for you! Instead, I have to drive 30 minutes one way, to get this trailer! And return it to this same location, 30miles away!! So, I have to ask? What the point of reserving anything!! You don't follow through with the order! So it's basically All Lies!!

Timothy Skubik 
Rating:
3.0

Customer did not leave a comment.

William Bielby 
Rating:
5.0

I did drop off after hours. The image of the drop off box was not the same as in the app. We found it at the side of the door instead of on the pole as indicated in image.

Christina MCKNIGHT 
Rating:
5.0

Staff member was polite and professional, and got me in and out and on my way quickly.

David Penzien 
Rating:
3.0

Customer did not leave a comment.

VINCENT EARL 
Rating:
5.0

Customer did not leave a comment.

Brandon Bertram 
Rating:
5.0

The after-hours online check in to return the vehicle was thorough and easy.

Wendy Gravlin 
Rating:
5.0

Customer did not leave a comment.

Shelly Zandi 
Rating:
4.0

Customer did not leave a comment.

Teresa Howard 
Rating:
1.0

Customer did not leave a comment.

Ben Kilbreath 
Rating:
4.0

Nice people. Pleasure to work with !!!

Kevin Halsted 
Rating:
5.0

dont be greedy and care about your customers

Danial Rushton 
Rating:
5.0

Customer did not leave a comment.

EDWARD GATES 
Rating:
5.0

Never had a problem, staff was always friendly. They even contacted me once to let me know my unit wasn't locked up properly (my fault)

TIM PETTINGILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Herzog 
Rating:
5.0

Customer did not leave a comment.

Janet Butara 
Rating:
5.0

Not a thing, service was perfect.

Charles Oribello 
Rating:
5.0

Good service

Raymond Jackson 
Rating:
5.0

Lady on site was very helpful and offered to help jack up the trailer which most uhaul locations don't do and that saved my back. Thank you

Thomas Lange 
Rating:
3.0

Put the truck where you say you are putting it!

Anthony Ruhala 
Rating:
5.0

Customer did not leave a comment.

Craig Dziepak 
Rating:
5.0

Customer did not leave a comment.

JEANNIE HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WISAM ZORA 
Rating:
5.0

Very helpful & courteous. Wish I would of used their business sooner. Very enjoyable experience & will be recommending the company to my colleagues.

Steve Macleod 
Rating:
5.0

Customer did not leave a comment.

Ronald Macey 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROZEK 
Rating:
3.0

Customer did not leave a comment.

Josh Anglemyer 
Rating:
5.0

Easy pick up and return. Truck was comfortable and well maintained.

John Walke 
Rating:
1.0

Terrible customer service

GORDON NELSON 
Rating:
5.0

Customer did not leave a comment.

Jim Darnell 
Rating:
4.0

Customer did not leave a comment.

Thomas Acton 
Rating:
1.0

We Rented the trailer at 2pm on 4/4/22 until 4/6/22 we told them we might return it a day sooner she said that is fine just put it where it is not in the way or put it where we picked it up at. if it is after hours. she told us there hours 9am till 5pm, we returned it a day early on 4/5/22 at 1:15 and they were closed. so i called before we left it and a man answered and said it was fine and we will get a email receipt with a credit for a day early. on 4/7/22 we still have not got a email receipt showing we returned it and with our credit. So I called up there and she answered the phone so I told her we never received our email receipt showing we returned it and our credit. she then got very rude and said she is not in the office which was fine I did ask her when she gets to the office if she could email us the receipt and she got very nasty and hung up on me. and we still did not get a receipt showing we returned it and our credit I will not go back or recommend them to anyone but I will tell people how they treat their customers... Thanks Dan wichers

Daniel Wichers 
Rating:
4.0

Customer did not leave a comment.

Todd Ness 
Rating:
5.0

Not lighted well, but felt secure.

SARAH TANNER-MORSE  |  Overall Experience 
Rating:
5.0

The interaction with the lady at the pick up location was pleasant and very helpful. Online and on the phone was frustrating to say the least. I suggest that you have an "insider" try using your awful system and try to get answers within a reasonable time frame. Your phone and online systems suck.

DIDRIK CURTIS KROGH 
Rating:
5.0

The young lady was very helpful and polite. One thing I did notice, I had a difficult time finding the U hall office. I felt there should be a sign in the yard or something directing customers to the office. It’s kind of tucked in behind another store.

Suzanne Rogers 
Rating:
5.0

Customer did not leave a comment.

Joshua Nieschulz 
Rating:
5.0

I dropped off uhaul right after noon, when they were closed. But I spoke to person on phone, they were very helpful before they closed.

Nicole Lehmann 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BURTON GROAT 
Rating:
3.0

Customer did not leave a comment.

Tracy Nicholson 
Rating:
5.0

Customer did not leave a comment.

RICK CHEADLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANTHY DAWN SMITH 
Rating:
5.0

Customer did not leave a comment.

Nora Braniff 
Rating:
5.0

Customer did not leave a comment.

Heather Worden 
Rating:
4.0

Customer did not leave a comment.

David Borck 
Rating:
5.0

Amazing experience with Locktight Storage. The UHaul user app was not very easy to use. I had to enter things mutliple times and had a hard time returning the truck through the app.

Shannie Wallace 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

I found the overall experience with your service very pleasing and great staff.

JAMES VOWELL  |  Overall Experience 
Rating:
5.0

Always considerate and helpful

JUDY COWLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Hurd 
Rating:
4.0

Customer did not leave a comment.

Thomas DePaul 
Rating:
4.0

This is not site specific, but the smart phone after hours drop off did not work for me!!

Thomas DePaul 
Rating:
3.0

Pick up time was for 11am. It took over an hour and 3 phone calls to your customer service to get the pick up complete.

randal snyder 
Rating:
5.0

Customer did not leave a comment.

Gary Head 
Rating:
1.0

Charged for a check in fee when no one was there and noted that I dont have internet.

JULIE KATHLEEN BEDRA 
Rating:
5.0

Customer did not leave a comment.

EDWARD ZABIK 
Rating:
3.0

I don't know because i just dropped it off o. Sunday. The only thing thatadeead was the trucker more gas. But im upset because they charged me more gas it was not on full. So i brought it back and i wait for ot to there all gone

LOUANNE RICHMOND 
Rating:
5.0

Customer did not leave a comment.

Patrick Meyer 
Rating:
5.0

Great experience

MARK ALLAN HESTER 
Rating:
5.0

The location was great! The truck interior back lights didn’t work. We planned to unload well into darkness, . This caused us to rush the unload and even finish the unloading early the next morning. This would allow us to return the truck by 9am. - I was greatly disappointed in The lights not working. It cost me time and money.

Donald Hughes 
Rating:
5.0

Customer did not leave a comment.

Mark Hester 
Rating:
5.0

Nothing

Daniel Brown 
Rating:
5.0

No complaints not covid related lol

Alexander Qualman 
Rating:
5.0

Customer did not leave a comment.

Mark Flowers 
Rating:
5.0

Customer did not leave a comment.

Ken Carpenter 
Rating:
4.0

Customer did not leave a comment.

Robert Dayton 
Rating:
4.0

Customer did not leave a comment.

Caroline Richie 
Rating:
5.0

Fast and friendly, she made sure that my vehicle was properly connected and ready to tow

Gordon Gough 
Rating:
5.0

Customer did not leave a comment.

Connie Rae 
Rating:
3.0

The truck was a piece of junk

James Eppler 
Rating:
5.0

Your agent was very friendly and helpful and arrived a little early so we could get on the road in a timely manner

Rick Zemmer 
Rating:
4.0

Customer did not leave a comment.

Natalie Alward 
Rating:
4.0

Let customers know about not being able to process a drop off. After noon on Saturdays!

James Myer 
Rating:
1.0

I was lied to and I will never rent from there ever again and when she hooked up the trailer to my truck she didn't even hook it up right and almost fell off my truck

John van de water sr 
Rating:
3.0

Customer did not leave a comment.

Rex Sweers 
Rating:
5.0

Customer did not leave a comment.

Mike Cantonwine 
Rating:
2.0

Person behind the counter could have more knowledge and help line you up to trailer

Craig Stornello 
Rating:
5.0

Customer did not leave a comment.

ANDREW LESLIE 
Rating:
5.0

I can't think of anything that could've been done differently The gentleman that helped me was very professional and knowledgeable and Took the time to explain all my options and I ended up renting a storage unit along with a trailer the storage unit was very clean I was definitely recommend this Business and location to all my friends

RANDOLPH TOUSIGNANT 
Rating:
5.0

Customer did not leave a comment.

Michael Burel 
Rating:
5.0

Thanks

Roger Skindell 
Rating:
5.0

Online check-in and drop off was amazing

John Little 
Rating:
3.0

When we first called the Flint Miller Rd. Location we were told that we could not rent for over 24 hrs. We needed for 2 days. So we went to another company who gave our truck away before we got there. When I called the Flint Dort Hwy. location, the lady suggested we do a one way rental. She said we could have for 48 hrs. Way did the 1st location not suggest this option? Then we received a call telling us they could not get us the truck we needed, but we could get in Lapeer, MI. A 45 minute drive. 90 minutes there & back. They gave us extra miles. Then when we dropped it off in Detroit, the guy said we owed $5 for mileage, so i don't think we got the extra mileage as promised. It just was a lot of jumping through hoops & disa pointing being charged the extra for mileage, when it was they're fault we had 45 extra miles on the truck.

Norbert birchmeier 
Rating:
5.0

Just keep doing what you're doing. This rental was just that easy!

clarence harris 
Rating:
5.0

Customer did not leave a comment.

Randall Kirchner 
Rating:
5.0

Customer did not leave a comment.

KRASIMIRA BAKARDJIEVA 
Rating:
5.0

Customer did not leave a comment.

DENNIS SQUIRES 
Rating:
4.0

Great customer service! Thank you!

Jesse Scott 
Rating:
1.0

My whole experience was unacceptable!!!!!!!

Len Balcom 
Rating:
2.0

The first truck issued wouldn't start. The second truck could barely reach 50mph without the truck vibrating and shaking terribly / fighting to keep the vehicle in line on the road. I have rented many times from Uhaul - but never again. Other issues arose from this experience that made this the worst I've ever encountered. I would never recommend Uhaul --EVER.

Joshua Desentz 
Rating:
5.0

Nothing, everything was wonderful. Justin was amazing to work with, he helped me hook up my vehicle and get me on my way. Thanks for a great experience!!

joy OBRIEN 
Rating:
4.0

Customer did not leave a comment.

Ed Jamison 
Rating:
5.0

Customer did not leave a comment.

DOMENICO LOGRASSO 
Rating:
1.0

It was one of my worst experiences from a time management prospective. The staff was excellent; however, the computer system she had to deal with was worse at best. It took nearly 60 min for her to complete my order and I arrived 30 min in advance. The computer system appeared as if it was being operated on a modem which maybe timed out multiple times at this business. Someone needs to provide their staff with a much better computer system. Customer's time should be respected. Again, it was the staff, she was very apologetic.

Brett Firmingham 
Rating:
4.0

Customer did not leave a comment.

Bob Grewette 
Rating:
3.0

Customer did not leave a comment.

Dave Bridenbaugh 
Rating:
3.0

Customer did not leave a comment.

Danielle Oland 
Rating:
5.0

Customer did not leave a comment.

kathleen bushman 
Rating:
5.0

Exceptional service. Highly recommend using this location. Moving can be very stressful but Justin was very kind and understanding which put us at ease during our transition. Thank you :))

Terry Paschke 
Rating:
5.0

Customer did not leave a comment.

John Schnieder 
Rating:
4.0

Customer did not leave a comment.

Justin Frese 
Rating:
3.0

heated seats... it was cold sitting on them{{BRRRR}}

Holly Caron 
Rating:
3.0

Trailer had a leak in roof somewhere and my furniture got wet. I'm not too pleased with that.

ROBERT GARRISON 
No reviews have been submitted for this location.

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