El cliente no dejó un comentario.Philip Z.
Customer Reviews for Lockaway Storage Shaenfield
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
To large of location to just get truck and having to return it to the same spot.ROSEMARY G.
Not charge me for 2 gallons of gas when I had put 1 in it already and only drove 8 miles. 2 gallons for 8 miles bullshit robbery.Philip W.
El cliente no dejó un comentario.Mario H.
El cliente no dejó un comentario.ALFREDO L.
Uhaul app did not allow me to complete vehicle return. Was stuck in loop.Mario H.
El cliente no dejó un comentario.Jose S.
No comments, thanks.JAMIE W.
Bigger location or more allotted space for people to park for their truck and to park trucks. The truck veers to the left tooALAN R.
El cliente no dejó un comentario.Jason Z.
El cliente no dejó un comentario.SCOTT K.
El cliente no dejó un comentario.QUINTIN F.
El cliente no dejó un comentario.WILLIE M.
Remove some redundant steps in the check-in process. Ex. - I'd already uploaded a photo of my license but was asked for it again.Adriana L.
Vehicle was dirty. Bed of the truck had black mulch stuffed in all places. Had to spent my time cleaning before I could start moving. My customer service was great. Just wish the truck was clean.MATTHEW M.
El cliente no dejó un comentario.Jon W.
Very pleasant experience, Michelle was very helpful.MICHAEL D.
El cliente no dejó un comentario.Trevor T.
The sales person came out to help me while I was having difficulty doing the remote check in. Vehicle was cheaper than I expected and less restrictions than renting at conventional rental car companies. Gracias.DAVID G.
Outstanding Service!!!WILLIE M.
El cliente no dejó un comentario.CHRISTOPH D.
I had requested for moving blankets and furniture dolly as part of my rental. When I got to the location on the day of the rental, the helpdesk person said that they did not have furniture dollies and simply cancelled those items from my contract. The moving blankets were not loaded into the truck and had I not looked for them, I would have not even known. The helpdesk person did not even mention to me that I have to pick them up from the front office. While the location had the truck size I needed, an otherwise pleasant checkout experience was marred by the lack of attention from the helpdesk.Stephen J.
Customer service was excellent.Vincent P.
The mobile check in process was far from convenient. I had to walk about 200 feet from the parking lot, around a fence and a storage building, because the system said we were at the wrong location. The verification process was also difficult, we didn't realize someone other than us would have to be called to verify us, and since we just moved to a new state, our local contacts are limited and were not available to be called. We also reserved a furniture dolly with our truck, and one was not provided. It would have made our move a lot easier if we had it. Otherwise the truck was fine, and the equipment we had worked as expected. But the mobile check in process could definitely use some work, and wasn't quite the customer service I know U-Haul is capable from my past experiences.Ryan A.
The transmission was slipping, the truck was extremely dirty, the alignment is off, and it wasn't swept before we got it. It was my literal worst experience driving a rental truck and I rent one for a move EVERY year. Pick anywhere else, maybe even something other than a UHaul in general.Christopher H.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.JOSE ALFONSO M.
Needs someone at reception desk all the time.Thomas G.
Great place.Blaize D.
El cliente no dejó un comentario.James D.
Only a very narrow and short length parking space to park the 15 foot truck was available. Took 20 minutes to accomodate truck in space and avoid any damage to truck and adjacent vehicle and nearby fence. the self check in uhaul app is very difficult to use. It is not compatible with my Apple Safari browser because would not verify the drop off location, used a work around with Firefox browser instead. The photo upload of the gas gauge, truck cab interior, inside hauling space, front/back/side exterior, was requested multiple times in order to complete the check in process. The complete drop off process required at least 40 minutes to complete, from arrival to check in complete. Uhaul should modify its self check in process or provide a location with on site personnel to assist on 24/7 basis. Salvador Cuellar 210-296-8561 email@example.comSalvador C.
Staff was super helpful. Thanks!Mark P.
El cliente no dejó un comentario.Carol L.
El cliente no dejó un comentario.Kevin A.
Great people!!CLAYTON DEAN C.
All U-Hauls are sketchy. I did not like the fact that you must have a cell phone number but it was not told to me the reason; why until it was too late. Which is you have to fill out the inspection report via text message and all I have was email address. We currently live outside United States and have outside the United States cell phones and we're moving from one storage unit to another storage unit perfectly common were you a citizens we could do these things your company needs to transform.abram M.
El cliente no dejó un comentario.Sharon S.
El cliente no dejó un comentario.Christopher H.
The online order was a horrible experience. I ordered for online pick up 10:30 am for a truck not a Van and with a dolly to help me move not available so I was moved to a different location which was great assistance but didn't have what I needed for the move. The original location was not even open until 3PM or 4PM and my truck was not even availableNORMA TERESA T.
El cliente no dejó un comentario.Tracie Q.
I made a reservation for 24/7 share pick up and the morning that I went to pick it up I had to check in online and when I did it changed my pick up to standard pick up. I was on the phone for over an hour trying to get it figured out only to finally find out it got changed automatically because the truck was behind the gate. I also paid for 2 mover for 3 hours through uhaul and only got 1.5 hours of help because I couldn't get the truck. I was not very thrilled or happy about this. I've tried to get a refund for the help I paid for that I didn't get the full time for but I was told it wasn't possible.Matthew Z.
El cliente no dejó un comentario.Bryan E.
This location very professionally managed.ROLAND G.
El cliente no dejó un comentario.James S.
Friendly, helpful service.ELAINE F.
El cliente no dejó un comentario.LaDonna C.
El cliente no dejó un comentario.James B.
I lov dem! Da' knows me!Moses R.
Easy process and return process was also simple. Nice truck and just a small parking lot hut do-able.Guadalupe B.
El cliente no dejó un comentario.April T.
El cliente no dejó un comentario.Norma I.
El cliente no dejó un comentario.philip S.
El cliente no dejó un comentario.ANTONIO V.
El cliente no dejó un comentario.chandra C.
El cliente no dejó un comentario.Jim M.
The customer service was good. As a mechanic, the truck I used desperately needs repairs to the front suspension. Vehicle needs to be better maintained if people are going to be driving them with their belongings in them.Stanley K.
Nothing to improve. I would like to comment and say we had great friendly customer servicePedro G.
El cliente no dejó un comentario.Carolyn B.
Too many emails regarding rentalPatricia R.
El cliente no dejó un comentario.Brent I.
Mandy was great and very flexible. She was amazing and showing me my storage and took back my rental with no hassles. Great service. Thanks Mandy.Benjamin J.
The dropoff location had very little parking and a very small driveway. However the overall experience was pretty simple and easy and I'm glad I was able to use my phone to check it in and drop it off. Everything was convenient and fastHeather G.
These 3 questions do not encapsulate my experience. I did not believe I drove 65 miles, and I definitely did not have the truck for +15 hours. Her testimony (guessing: Supervisor) of never having a problem for the 3 years, was unnecessary. I have never had a problem since she's been born. She casting aspersions on me that I'm saying someone is intentionally cheating me. That is not the case, and I resent it. Anthony IS one of the finest young men I'm met!! UHaul is a "Brand"! Not by stealth! Every question of accuracy is not a accusation. I will not cease business with UHaul, not because of one person's attitude, not even MINE!Moses R.
Exceptional customer serviceJesus S.
El cliente no dejó un comentario.Cristy Z.
HORRIBLE EXPERIENCE RENTING THIS TRUCK. IT WAS A NIGHTMARE. EVERY SINGLE THING THAT COULD'VE GONE WRONG WENT WRONG.Ilse S.
El cliente no dejó un comentario.Antonio V.
El cliente no dejó un comentario.VICTORIA F.
In my opinion, U-Haul customer service was well above average! Very A+++!!! From the customer service to the conditions of equipment used... EXCELLENT!!! Manager explained to me the process and all went accordingly and there were NO hidden fees! (Big plus) This was my second time using U-Haul. Would definitely refer friends and use again!Bryan R.
Some signage since it's so small. I pass it up the first time and to take the turn around to get there. Even a small sight that isn't blocked a tree would be great! Awesome staff! Thanks!Nathaniel R.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.Jeremy B.
El cliente no dejó un comentario.Jeremiah T.
The ONLY issue with this location is parking which can't be fixed based on location, but the location and service make up for it!Terry S.
El cliente no dejó un comentario.amanda G.
El cliente no dejó un comentario.Andrew T.
El cliente no dejó un comentario.Tasha C.
El cliente no dejó un comentario.Luis Z.
El cliente no dejó un comentario.RICHARD S.
Nothing, everything went well!Felix T.
Parking for customers was limited to one spot but there was multiple customers.Jessica S.
El cliente no dejó un comentario.lydia R.
Nothing, everything was great with this location.Johnson F.
El cliente no dejó un comentario.Tirumalarao K.
El cliente no dejó un comentario.Lisa C.
El cliente no dejó un comentario.Damian D.
Michelle is amazing. She knows customer service and goes out of her way to make sure others are cared for. I would definitely rent here again and that is primarily because of how well Michelle did as opposed to how well U-haul did. When U-haul becomes fully automated I'll probably find a new truck rental company... everybody has clean trucks, good trucks, available trucks, competitive pricing... not everybody has good people. The good people you get to interact with make the the idea of renting with certain companies so much more attractive.Heike V.
El cliente no dejó un comentario.Elizabeth M.
Excellent customer sevice, attention to details, very welcoming, did not disappoint on delivery of truck, very fair pricing. Thank you for a making this part of our move go smoothly!!Lydia B.
New manager.JOSE R.
El cliente no dejó un comentario.Roxanna M.
Wonderful job ladies, nothing comes to mind regarding improvements.Allen G.
Not sure where the problem started but the reservation was under my name and contact information; somehow it got switched to my husband's name and contact info. Since then our reservation has been a nightmare from where to drip off, to us calling and asking if we can drop off at the uhaul less than a mile from us instead if the 20 mile away location they recommended. It was approved and she said she updated our file so we dropped off our uhaul at 11 am instead of 5 pm. Almost a week later i get an email that our uhaul was never returned. I talked to 3 different people and the last guy said he'd look into it and call me back. I finally get an additional bill for "After hours drop off charges" as well as "missing equipment" charges. This rental has been a headache from beginning to end. I've used Uhaul in the past and have never had issues but if this is the type of inefficient processes I'll have to deal with then I will definitely choose other options for moving vans.Isaac D.
El cliente no dejó un comentario.MICHAEL M.
Great staffTravis K.
Lock Away Storage manager and her assistant manager were great and very helpful.marco R.
El cliente no dejó un comentario.Tim O.
Sales person was very nice and helpful.Michael M.
Macy was a great member, very professionalMiguel E.
It seems some employees really work for commissions... ??? lack of team work. Rental truck was clean but need maintenance , really noisy.ROBERT P.