The staff was helpful and friendly. I recommend this site
Masato T
Customer Reviews for Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice location. Very friendly people. Good customer service.
Suzanne CVery satisfied, customer Ty
Rose JWent beyond helpful. Took time out after hrs to see if I left my wallet behind. I called stuck at airport. Wallet was found somewhere else. But so appreciated the gentleman that showed concern. Thank you
Kathleen PGreat job!
shaddy kWonderful customer service.
JONTHOMAS OThe gentleman in the office that helped us was very pleasant. A pleasure to work with him.
Jannee COffice smelled very strongly of marijuana on pick up and drop off
KERI DErnie was absolutely awesome. He was already waiting on me when I arrived, had the paperwork ready to go. Walk around and explanation of truck rental with added options was quick and smooth. Will definitely be renting a truck from here again.
Nathan MThe customer service representative that helped me day of up, charged me for coverage without my knowledge and then when I went to return it and supposedly get a refund I was told by the manager that I would get a refund called back and got hung up on twice while still not receiving my refund for the extra day she charged me and the coverage. I have asked for my final receipt and received nothing.
Jenna Rexcellent.
Darshan BAgain easy and great.
Karon CI came after hours and the employee at the time still helped me out with check out. I am grateful that they still took me in despite my mistake. Thank you!
david pFront desk worker lady was very helpful and very professional ! thank you!
leon jThe 10’ truck I used was leaking gasoline through the exhaust pipe
Deborah GEverything went smoothly with our rental! We were able to pick it up from the employee easily - he was very friendly and helpful. Loading and unloading went smoothly and we were able to return it much earlier than expected. Again, the employee was helpful and provided all the information about the final billing for us and we were on our way shortly after. This was my first time renting a vehicle like this and I'm happy with the choice to go with UHAUL.
Charles PThey are very helpful. Environment was clean
Shravan NI was disappointed about the fact that I unfortunately filled up $20 more in gas than when I picked it up bc I wasn’t sure how much the truck uses. Unfortunately that extra money spent is gone and no reimbursement
Ulrich GThe vehicle was left outside when there was an electronic gate . The employee was anxious to leave.
William HFIX THE CABIN LIGHT...ITS REALLY HARD TO LOAD IN THE DARK....
ANTHONY DNothing
Vincent SRecommend to my family and friends Very convenient. Thank you Staff was great
Rosemary JThe van is old and not well maintained. The shift not working so we have to call roadside assistance. It caused large delay and we have to spend plenty of extra time and work late.
Jason VWonderful service. Thank you for your time and service.
ROBERT HErnie provided exemplary service. We highly recommend this location and will definitely use them in the future!
Sharla BI can’t remember her name but she was very kind and professional!
MARTHA RGreat service and equipment was clean and ready to go
Heather BThere was no parking to leave your car which is a big inconvenience. Plus the uhaul made a terrible rattling sounds while driving.
Brian HNothing. Experience was great. Very helpful and kind. Truck was in great condition. Easy pick up. Would recommend to anyone.
Garett LThe parking lot outside the gate is very small and it was difficult for my ride behind me to park the car. The staff helped me very quickly and I was on my way. Friendly guy.
Emily HThe truck was not clean but that didn't really matter to me - it's a moving truck. It ran well and I had absolutely NO problems. The customer service was GREAT! The overall rental process was so quick and easy! Thank you so much.
Lynn MNo parking for customers when renting van. Crappy neighborhood, would not want to park on street. Should be listed when renting!
Warren HClean inside of vehicles better
Michelle RThanks to Walter. He’s done a fantastic work and so professional and I friendly!
Hussain ASo easy..truck was super clean and the property manager was friendly.
Linda MThe van was clean, and the check in and out process was smooth; however, I was told that I could not park on the property because since it was not a primary U-Haul location, parking was reserved for customers who are using the storage facility, therefore, I would not be able to park my care on site. I had the option to either park my car in the residential areas or at the gas station, neither of which I felt fully comfortable with, for fear of being towed. Although the agent stated that no one had had issues before, it is still something that I wish I knew ahead of time, because I would have chosen another location.
Kathryn VEasy rental in a short notification time!
JEANNIE RThe staff at lock n leave were very helpful and friendly. Just wish they had bigger trucks at their location.
Dannessa GClerk was so nice and efficient ! Thanks
Jane OProvide parking while using the uhaul. Excellent customer service.
CHRISTIE SVery efficient location. Much appreciated!
gary mJames was very friendly and even put folly in my car. Thanks again
Mercedes MNothing that I can think of. The staff was friendly and helpful.
Mike SOutstanding customer service!
MATTHEWTREVOR DThe truck was dusty inside and I had to park my car 2 blocks away even though there was a parking area and I was only renting for 4 hours. No exceptions is what I was told. The only upside is that the staff was friendly.
BLANCA A😀
EDUARDO MThe location was very pleasant to deal with and helpful
HAROLD CThe gentlemen in the office was very friendly and helpful. I was very happy with the service. Thank you
TERRY LJames was very accommodating and super nice, very fast and easy rental. If I need any rental equipment in the future, he's my guy and Uhaul is my place.
JAMES FWe had an extremely smooth rental process for a U-Haul Cargo Van. I would highly recommend them!!!
CINDY LNothing to improve on:
David LRegretfully, the rented van cargo area was dirty, including dirt and rat droppings and the outside needed to be washed. due to filthy windows. I cleaned the interior front and back and washed it so I would not be held responsible for its previous condition. Besides that it was a great vehicle, plenty of power to haul a cargo and a GREAT A/C to keep driver/passenger comfortable.
Joseluis TThe receptionist I’m not sure if her name is Rachel. She was very courteous and very nice. I wish we could all be the same with customers.
YANAL YJames at Lock & Leave Storage was professional and very nice and helpful. He made the truck rental so easy and pleasant that I will remember this as my go-to place to rent a truck!
Michele CThe man the help me was awesome he made the whole experience 1000 easier!!!
PAMELA IThere is no parking for UHaul customers. I was told to park at a gas station or park a block away. UHaul locations need parking, not expect customers to walk across busy streets and major intersections because the location has no parking assigned for UHaul customers, only their other storage unit customers.
ROBERT BSooo...we got a seemingly good uhaul truck and drove to Bend OR in one day on 6/1/2021. A long day of driving and all was well. We parked truck in the driveway and the next morning off-loaded the rest of the items. But overnight a gas leak had developed and was streaming out from underneath. When we drove it to the Bend location the person who check me in said the gas leak was a patch job that had deteriorated and was "sketchy" for us to be driving it. I have to rate the Placentia location as "Poor" because they should have known there was a patch job and warned us or taken the truck off-line. My partner and I, in retrospect, felt endangered or at the minimum we might have had to call UHaul for another truck from the road. Thankfully these things did not happen.
GEOFFREY Gi was pleased with the location overall. the young lady that helped me when i checked it out was very nice and professional.
SHIRLEY SThe customer service was outstanding. Very friendly on site manager. This is how customer service should be.
Deborah Aeverything good
Dongeon LThe dealer was great, I will not use U-Haul again however. They changed my reservation from 9am to 10am Which I don’t have a problem with. However, the day I went to pick up the truck there was a system shut down for U-Haul. I waited over two hours to get my truck
Sung J