Customer Reviews for Lock N Save Self Storage
(U-Haul Neighborhood Dealer)

169 reviews

5824 Fern Valley Rd   Louisville, KY 40228

(502) 961-6903

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(502) 961-6903

5824 Fern Valley Rd
Louisville, KY 40228

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Great communications with the man there.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

TINA J. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

Cary P. 
Rating:
5.0

This representative (Matt ) knew something was wrong with the miles and put a hold on it but the guy he reports to charged me any way. U- haul has become a crooked operation

Daniel H. 
Rating:
5.0

Matt did an excellent job of providing me service today. I really liked how I could just hook up the trailer myself and I really appreciate how quickly the document handling process was. Renting here is a breeze and I will come back again if I ever need a tow dolly again. Thank you.

Perry A. 
Rating:
2.0

He said "the engine light is on but nobody has stalled out yet" that doesn't make you feel good when you're about to tow everything you own.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Chandra X. 
Rating:
4.0

Customer did not leave a comment.

Winne J. 
Rating:
5.0

Quick, Easy, clean location… Customer service rep was nice, polite and very helpful. Will definitely go back to this location.

Glennisha B. 
Rating:
3.0

pick up site was changed by U-Haul, which was communicated. Unfortunately the 2 doz blankets were not available at this site. Matt was willing to try to locate some for me buy time was an issue. Matt did have an appliance dolly. After using it on a couple things, it was put aside. It did not roll, actually did not roll...it had to be pushed. I would toss it. I used a friends. Matt at p/up site was great.

Scott C. 
Rating:
2.0

Customer did not leave a comment.

Ross D. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Went extra mile to make it a good return of truck and moving items.

Robert S. 
Rating:
5.0

Very easy to work with. Person running the facility made time adjustments for me without any hassle. Made a stressful day less stressful

James R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
4.0

I selected a location for pickup that is, apparently, not available. This location should be removed from the pickup options or honored when selected. Lock N Save made it right in the end but it did cause a impactful delay in my move.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Parker M. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
1.0

The owner was late to open the store, he called and asked it if it was ok if he was late, as if my disapproval would give him the ability to defy the laws of space and time. I made my reservation on 6/8/22 for the truck and 36 blankets to be picked up over a month later. He told me the day of the pick up that he didn't have the blankets but told me which store I could go to get them. I rented them from him, but now it became my responsibility to track them down. We went to that location, which said they didn't have them and were sent to a third location that didn't have them. I called the owner and asked him to fix it. I received a call from a person identifying himself as the district manager, who apologized for the inconvenience and assured us that if we went back to the second location (4th stop) he could get us 30 of 36 reserved blankets. We returned to the second location and picked up the 30 blankets. The district manager requested I call him upon my deposit of the truck and blankets and he would take the blankets off my tab and refund me $100 for my wasted time/ trouble. Upon my return I called him, and he said he would call me back in five minutes once he was finished driving. He didn't. I called him a couple hours later and the call went straight to voicemail. Same for a follow up call, without a returned phone call. I wasnt refunded the $100 I was promised, the charge for the blankets was not refunded- or even refunded for the blankets I didn't receive. I doubt anyone will read this, to include Uhaul.

kenneth S. 
Rating:
5.0

Excellent service !!

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Something about the front tires was off. From 50-70mph the truck wobbled horrendously. Higher or lower speeds and it leveled out. Gentlemen at the pick up location warned me and I was assured it was fixed.

Michael B. 
Rating:
5.0

The truck was very nice looks brand new on the inside I was actually pretty stoked having rented and driven many U-Haul‘s in my life I was hoping this one was going to be very nice. However as soon as I started to drive down the road I felt like I was on a wooden roller coaster being beat to hell. Trying to drive that thing was nearly impossible although I even have less than 10 miles on my trip and never really even drove it over 40 miles an hour I can't imagine having to try to drive that any distance empty or loaded down it was horrible.

JoAnn H. 
Rating:
5.0

Customer did not leave a comment.

allen Y. 
Rating:
5.0

Everything was smooth and efficient. No complaints at all. I would certainly recommend this location. When I reserved the uhaul, it did specify a drop off location at my destination. So Matt found the nearest location and sent the address and phone number to me via text to make things easier. much appreciated.

matthew D. 
Rating:
1.0

Literally answer the phone called 10 times and then had to go to upper management. Also don't charge people out the ass when they didn't go higher than what miles we were given

AMY J. 
Rating:
5.0

Very easy transaction. Very quick in and out… would do business again!

james L. 
Rating:
4.0

Customer did not leave a comment.

sheryl B. 
Rating:
4.0

Customer did not leave a comment.

Elmer W. 
Rating:
5.0

I had a problem making the appointment on time for pickup and the proprietor was patient and took good care of my rental.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Overall a great experience.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Matt was on top of everything. Making sure to ask all questions. Offered to back up the truck. Followed up with a call to make sure I had gotten some moving blankets.

malessa T. 
Rating:
5.0

Great service ....

Steven C. 
Rating:
2.0

Closed on Saturday & Sunday. Seems like the busiest time. Online hours showed Mon - Fri, 10:00 - 4:30. Got there about 11:00 and was closed. Sign on door said call a number which we did. No one answered. Had to leave message. Ended up doing self-return. That was easy but not what I'm accustomed to. Leaves it too open to have a representative say all was not right instead of being there to inspect during the drop off.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne T. 
Rating:
5.0

Good service 👍

MASHEJA M. 
Rating:
5.0

Customer did not leave a comment.

Dinora Z. 
Rating:
5.0

The truck was clean and in order. My location manager was courteous and knowledgeable. I recommend the Fern valley location.

Moises P. 
Rating:
1.0

Make sure that there is a truck available for the customer before you take money out of his account. I would do some research on the people that am about piss off

David M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

It was easy to drop off

JERMAINE K. 
Rating:
5.0

The gentleman at Lock N Save was super to deal with, extremly helpful and made it easy to rent. Would not hesitate to recommend renting from this location to anyone.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL F. 
Rating:
2.0

Have the trucks checked out before customers get there. The truck I got sounded like the exhaust wasn't even on there and that was the only truck at the place. But they knew how many miles and how much gas was in it

Kenny B. 
Rating:
4.0

Very friendly and helpful.

Dina W. 
Rating:
1.0

The Dolly to tow the car was hooked up wrong. It was hooked up when I arrived I decided not to use the Dolly to later in the day. He showed me how to hook it up for later use. Had I taken it when he hooked it up or later when I hooked it up may have lost the Dolly and my car. He was hooking chains wrong. When I came the next morning to pick the Dolly up, Mr smart ass regional manager did not strap down the right front wheel and I drove over 250 miles like that. These two situations could have causes some serious problem.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Gerard R. 
Rating:
2.0

Refund my money for extra truck i was charged for

Ernest G. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
4.0

To not change pickup time and location the day before moving. I'm glad I was contacted and able to adjust helpers schedule.

Jerome O. 
Rating:
1.0

My truck wasn't clean, the equipment I ordered wasn't even available

Linda H. 
Rating:
5.0

great service

AHMNAHT P. 
Rating:
5.0

Customer did not leave a comment.

Syed A. 
Rating:
5.0

Owner marked old dents...equipment still very functional.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

The person at the desk was very nice and helpful! I was not able to complete the on-line registration because it kept saying I was over 100 years old, but he was able to fix everything! Thanks so much!

Marijo R. 
Rating:
1.0

No one was onsite when we arrived. Called the number several times and left a message. Had to call the 800 and have them track down the owner. The 800 number asked us to switch us to the Uhaul APP but couldn't get the lock box number. We waited an hour while paying 2 people who were assisting with the move. We were also overcharged...quoted $75 and added insurance $28 and offered us an extra day to return but we didn't need an extra day yet we apparently were charged for insurance for Friday 5/29.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Very friendly gentleman and helpful

Vernon T. 
Rating:
3.0

Customer did not leave a comment.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

Baily H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Daustin K. 
Rating:
5.0

Customer did not leave a comment.

shane J. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

The equipment was clean and well maintained except for how the vehicle ran. Several times I almost rear ended vehicles when I put my foot on the brake and the RP m's continued to climb almost to Red Line. I thought it was because of the cruise control but several times the cruise control was not even on and it happened. I was very happy with how the vehicle handled, Other than the engine revving, and the ease of loading and unloading will recommend to all

Tim B. 
Rating:
3.0

Have a designated drop-off lot for U-haul trucks.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

I chose to pick up my truck with the UHaul app. What a mistake. The app is HORRIBLE. Feel free to call me at 5028079339 to give you the details. With the app, it took me almost 20 minutes to drive away in my UHaul truck. Normally, having your representatives check me in takes about 5 minutes. As an IT professor, IT professional, and IT editor, I highly suggest you redo your app. Fortunately, I chose to turn my truck in to Matt, the manager of the UHaul rental. Matt's friendly and helpful attitude made up for all of the horribleness of the UHaul app. If you intend to have your app replace humans for check out and check in, you need to read the history of Circuit City who went out of business when they did not realize that people ARE your business. As a person who has rented over a dozen vehicles in the past 15 months, I can assure you that UHaul's friendly representatives are why many people return to UHaul. They establish a relationship with the customers, something that is missing in this Internet connected world. To be clear, Matt was AWESOME. The UHaul app was horrible..

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Matt was very easy to work with!

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Pavel R. 
Rating:
5.0

Customer did not leave a comment.

YAKOV F. 
Rating:
1.0

Sent to loc we could not even find! Then while trying to turn around the trailer broke. t

Pamela M. 
Rating:
3.0

Don't call a person who has a reservation for four days and ask if the rental can be returned early. Not acceptable or professional. I also had a choice of four locations to drop off the trailer rental. Also, the records show that the trailer was dropped off this morning. That is false and incorrect. I dropped off the trailer yesterday at 2:55pm and was greeted by an employee asking me to hang out for a minute. There were other customers I believe. I waited fifteen to twenty minutes before someone showed up, who happened to be the location owner. He wanted me to unhook the trailer at first which was not acceptable, I paused briefly and the owner then offered to help. He asked about the condition of the trailer and asked if I had any problems. I said the trailer was great, operated great, and was clean. The owner was polite and friendly.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Hunter W. 
Rating:
5.0

Customer did not leave a comment.

Jamela J. 
Rating:
5.0

Everything went great! Matt is wonderful to deal with. He gave me a fantastic deal on a storage unit as well. I am coming to him for all of my future U-Haul and storage needs.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
3.0

Dropped off after hours. Had no interaction with personal so not fair for me to comment either good or bad.

Christopher I. 
Rating:
2.0

Warning INSPECT your equipment closely. U-Haul is not concerned with your safety or well being. They are only concern with the money they can get out of you. Sorry company.

Randall B. 
Rating:
5.0

I could not use the Uhaul.com site to drop off my keys and Van. The place was closed. So We called the number on the door and left a message and the person called us right back within 30 seconds. He walked ya through what neeed to be done and where to park the van. He was very kind and helpful and called us after hours. I was UBER Impressed. Thank you.

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

al L. 
Rating:
5.0

I can't remember his name, but the man that helped me was extremely friendly and helpful. Will definitely Use this location again if/when I need to use a truck.

Shane R. 
No reviews have been submitted for this location.

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