Comentarios del cliente para Lock N Save Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lock N Save Self Storage

Grado total:

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Tim B. en

Grado:

The equipment was clean and well maintained except for how the vehicle ran. Several times I almost rear ended vehicles when I put my foot on the brake and the RP m's continued to climb almost to Red Line. I thought it was because of the cruise control but several times the cruise control was not even on and it happened. I was very happy with how the vehicle handled, Other than the engine revving, and the ease of loading and unloading will recommend to all

Mike K. en

Grado:

Have a designated drop-off lot for U-haul trucks.

Jason P. en

Grado:

El cliente no dejó un comentario.

Terry K. en

Grado:

I chose to pick up my truck with the UHaul app. What a mistake. The app is HORRIBLE. Feel free to call me at 5028079339 to give you the details. With the app, it took me almost 20 minutes to drive away in my UHaul truck. Normally, having your representatives check me in takes about 5 minutes. As an IT professor, IT professional, and IT editor, I highly suggest you redo your app. Fortunately, I chose to turn my truck in to Matt, the manager of the UHaul rental. Matt's friendly and helpful attitude made up for all of the horribleness of the UHaul app. If you intend to have your app replace humans for check out and check in, you need to read the history of Circuit City who went out of business when they did not realize that people ARE your business. As a person who has rented over a dozen vehicles in the past 15 months, I can assure you that UHaul's friendly representatives are why many people return to UHaul. They establish a relationship with the customers, something that is missing in this Internet connected world. To be clear, Matt was AWESOME. The UHaul app was horrible..

Laura M. en

Grado:

El cliente no dejó un comentario.

Kathy B. en

Grado:

El cliente no dejó un comentario.

Edward E. en

Grado:

Matt was very easy to work with!

Pavel R. en

Grado:

El cliente no dejó un comentario.

YAKOV F. en

Grado:

El cliente no dejó un comentario.

Pamela M. en

Grado:

Sent to loc we could not even find! Then while trying to turn around the trailer broke. t

Jason V. en

Grado:

Don't call a person who has a reservation for four days and ask if the rental can be returned early. Not acceptable or professional. I also had a choice of four locations to drop off the trailer rental. Also, the records show that the trailer was dropped off this morning. That is false and incorrect. I dropped off the trailer yesterday at 2:55pm and was greeted by an employee asking me to hang out for a minute. There were other customers I believe. I waited fifteen to twenty minutes before someone showed up, who happened to be the location owner. He wanted me to unhook the trailer at first which was not acceptable, I paused briefly and the owner then offered to help. He asked about the condition of the trailer and asked if I had any problems. I said the trailer was great, operated great, and was clean. The owner was polite and friendly.

Hunter W. en

Grado:

El cliente no dejó un comentario.

Jamela J. en

Grado:

El cliente no dejó un comentario.

TERRY C. en

Grado:

Everything went great! Matt is wonderful to deal with. He gave me a fantastic deal on a storage unit as well. I am coming to him for all of my future U-Haul and storage needs.

daniel B. en

Grado:

El cliente no dejó un comentario.

Christopher I. en

Grado:

Dropped off after hours. Had no interaction with personal so not fair for me to comment either good or bad.

Randall B. en

Grado:

Warning INSPECT your equipment closely. U-Haul is not concerned with your safety or well being. They are only concern with the money they can get out of you. Sorry company.

Lynn H. en

Grado:

I could not use the Uhaul.com site to drop off my keys and Van. The place was closed. So We called the number on the door and left a message and the person called us right back within 30 seconds. He walked ya through what neeed to be done and where to park the van. He was very kind and helpful and called us after hours. I was UBER Impressed. Thank you.

al L. en

Grado:

El cliente no dejó un comentario.

Shane R. en

Grado:

I can't remember his name, but the man that helped me was extremely friendly and helpful. Will definitely Use this location again if/when I need to use a truck.

Michael T. en

Grado:

I rented a trailer was given 4 days to get to my destination for a certain amount I asked the people at the U-Haul at Fern Valley in Louisville Kentucky if I turned the trailer in before the four days is up is the rate cheaper I was told yes I would receive part of my money back so as soon as I got into Oklahoma City it was midnight on the next day it took me an hour and a half to get a drop off point and to get logged in so it was around 1 1:30 something like that to return the trailer several phone calls several attempts on the website couldn't get it to take the police showed up at the U-Haul place as I was trying to get the website to work for me because it took me so long to set there once I got a lady on the phone to just check it in I left went by later that day to get a receipt to check and see if I was charged less and was told no that the U-Haul on Fern Valley Road in Louisville Kentucky gave me the wrong information if I had known that I would not have been sitting there at midnight trying to turn the trailer in would not ever recommend Uhaul on Fern Valley Road in Louisville Kentucky again or would never use it again myself

christopher H. en

Grado:

Great customer service, very helpful and convenient.

Brian W. en

Grado:

El cliente no dejó un comentario.

MICHAEL H. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

Karen K. en

Grado:

El cliente no dejó un comentario.

Stephen K. en

Grado:

El cliente no dejó un comentario.

Steven J. en

Grado:

Very helpful, explained everything very through, Double checked all trailer hookups and ensured that all lights and brakes were functioning correctly. I would definitely rent a U-Haul product from this location again!!!!!

LaShondra L. en

Grado:

My experience was horrible. I reported this Friday and I am still waiting to hear back from someone. You all cost me another 90.00 because you were late. And the staff is unprofessional.

en

Grado:

El cliente no dejó un comentario.

Ray M. en

Grado:

Have a better synchronization between operator and rental location when reserving a truck with the call center operator.

CYNTHIA H. en

Grado:

El cliente no dejó un comentario.

Cynthia H. en

Grado:

Don't need to improve, great location and Matt is a life savior, I had to worry about NOTHING. The truck was perfect, it was full of gas and ready to go when I arrived . I want to Thank U haul and Matt for helping to make an easy move Thanks Cynthia Higgs

Chris D. en

Grado:

Everything with the uhaul was good. We had a reservation at the pickup location at 10:30 am. At 10:20 I called the manager who said he would be there in 10 to 15 minutes, which would make him wait. At 10:45 he showed up and then continued to say how nice it was that all my information was filled out online. So i did his job for him and he didn't have the decency to be on time. Bad customer service!

Heather F. en

Grado:

El cliente no dejó un comentario.

Mark F. en

Grado:

El cliente no dejó un comentario.

MATT W. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

I was disappointed in the total bill. I purchase the rental truck online, Was supposed to be a discounted. I was not given a discount at all. Also I rented truck for 29.95 and you billed me for 82.15, That is not what I agreed on. Also told me to fill to 3/4 fill with gas, I did, even went over, still charged me more money. I was very dissatisfied. Properly rent with Ryder next time, My family and friends used you all before and you all did a great job giving us a great rate. Maybe U-Haul is owned by New management, Very Unhappy.

william M. en

Grado:

El cliente no dejó un comentario.

SAM S. en

Grado:

El cliente no dejó un comentario.

Margaret L F. en

Grado:

The man running the business flat out lied to me about the fuel level - he marked it "full" on the sheet, then when we were looking at the vehicle it was below that, and he told me that was as far as the gauge went. When I filled it up midway through our trip, imagine my surprise when I went 89 miles through the mountains with a full load to get down to the fuel level he said was "full".

DAVID M. en

Grado:

El cliente no dejó un comentario.

DALEN H. en

Grado:

Everything went perfect with me

Rebecca O. en

Grado:

El cliente no dejó un comentario.

Michele F. en

Grado:

Matt was very very friendly and went far beyond his duties to accomodate my needs. If i ever need a uhaul again or if i know someone that needs one, i will recommend this location

SHERMAN D. en

Grado:

El cliente no dejó un comentario.

MARK M. en

Grado:

Buy more uhauls. Have employees that can communicate clearly.

Genine S. en

Grado:

El cliente no dejó un comentario.

oscar E. en

Grado:

So far satisfy with your service Thank you

Stephanie B. en

Grado:

El cliente no dejó un comentario.

Amy D. en

Grado:

He was super friendly and very good to my two daughters.

Glenn P. en

Grado:

El cliente no dejó un comentario.

john M. en

Grado:

Nothing

Garry S. en

Grado:

El cliente no dejó un comentario.

WADE K. en

Grado:

El cliente no dejó un comentario.

rebecca L. en

Grado:

Everything was prefect!

Jenny C. en

Grado:

El cliente no dejó un comentario.

Elisabeth T. en

Grado:

El cliente no dejó un comentario.

Alen C. en

Grado:

n/a

JEFF B. en

Grado:

The tailor needed to be swept out before use. There was damage to a fender that I had to make not of to make sure I was not blamed for upon return.

Dale C. en

Grado:

I have rented your trucks in a number of locations. The gentleman that waited on me could give a lesson on how to take care of a customer. He was knowledgeable and educated. I even asked him where he went to college...in some of your locations I would be concerned that such a question would/could offend. He gets a 10+++ rating from me, Dale Cain

Jennifer G. en

Grado:

El cliente no dejó un comentario.

JENNIFER C. en

Grado:

When we arrived no one was there, then the internet was out so they couldn't print our information. Took forever to check out.

Brian P. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Poor attitude of manager. Late showing up to business as agreed time. No courtesy phone call 24 hr prior to rental to verify specific time. Rented a known damaged truck with engine starting issues and the passenger side door does not function.

hugh D. en

Grado:

The manager was professional, helpful and well informed. I will definitely be back there as we continue our move.

Robert B. en

Grado:

El cliente no dejó un comentario.

MICHAEL P. en

Grado:

El cliente no dejó un comentario.

SUSAN R. en

Grado:

Thanks for the good instructions for after hours drop off

JOE H. en

Grado:

El cliente no dejó un comentario.

SHEENA W. en

Grado:

El cliente no dejó un comentario.

Kim D. en

Grado:

El cliente no dejó un comentario.

JASON M. en

Grado:

El cliente no dejó un comentario.

JONNA P. en

Grado:

The only problem we had with this location was it was a little tricky to find at night... and it may be hard during the day, too. I just barely caught a glimpse of the UHaul logo on a truck and was able to turn in. My husband, who was driving our truck, missed it on the first pass, even with my flashing my headlights at him. :) Otherwise, no complaints.

SHAMEIKA LAQUA S. en

Grado:

El cliente no dejó un comentario.

CHRISTI C. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

El cliente no dejó un comentario.

GLORIA G. en

Grado:

I changed pick-up times for the U-Haul truck, but the U-Haul store did not accommodate for that. I waited for half an hour before any employees showed up to help me. When they finally showed up, they were rude and disorganized.

WILLIAM B. en

Grado:

El cliente no dejó un comentario.

CONSTANCE F. en

Grado:

Better marked sign.

NICK K. en

Grado:

El cliente no dejó un comentario.

JOE S. en

Grado:

brand new truck-nice and clean,got the job done!

JAMES T. en

Grado:

Rep was confused and not trained on how to hook up trailer. I had to hook it up myself. I also had to drive way out of my way to pick up trailer.

MICHAEL J. en

Grado:

El cliente no dejó un comentario.

JIM B. en

Grado:

El cliente no dejó un comentario.

thomas B. en

Grado:

I was to pick up a trailer at 10:30 at lock and storage they are sposed to be open at ten. I called the number on the door and they said it would be after 11:30. I did not get out of there till 12:00. Then they said that I had to have back by 10:30 the next day or Iwould have to pay for to day. Way make a apointment if there not going to be there?

Mary D. en

Grado:

It went well.

PAMELA G. en

Grado:

El cliente no dejó un comentario.

lacey W. en

Grado:

No one was there when I went to pick up the truck. I had to call the phone number on the door and wait 30 minutes. Then the guy had no idea what he was doing. He could have saved me half of the cost by explaining how things went but instead he had no idea and I ended up paying twice as much as I should have.