The equipment had a broken tail light. When I informed the company rep, he shrugged it off as if it didn't matter and sent me on my way. I wasn't happy about driving illegally!RICHARD R.
Customer Reviews for Lock It Up West LLC
(Distribuidor de U-Haul del vecindario)
Mansfield, OH 44906
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
8 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make it clear what happens if you are late to your pickup. I got held up at the hospital and was late. But because it's a self pick up, I thought it would be okay. It took an hour to be called back and helped.Eleanor S.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.Michael M.
Mobile check in and return was overly complicated, but felt forced to complete because of the extra 20$ â€œconvenience feeâ€ that would have been charged to my card if not done. Had entirely filled out my application online and still had to wait 30 minutes in the office at pickup for the employee to completely fill it out again, even though I chose the mobile phone pickup option. I will not recommend this to anyone else.JAMES W.
El cliente no dejó un comentario.DANIEL S.
The only complaint I have is that the Air-conditioning did not work in the truck. That would have been nice to have. Other than that eveey was great.Jacob V.
Seamless transaction and very friendlyJeremy B.
Employee needs knowledge of equipmentCHRISTINE C.
El cliente no dejó un comentario.SOMMER B.
Get some good help they had no one to help you. I could not get help to unhook. I was on my own.Charles M.
The young lady that helped me was very sweet an politeTERRY R.
I drop off Wednesday arrond 10 am my standard time before. And uhaul charge for my credit card $57 for no reason.JAYSUKHBHAIKALUB K.
El cliente no dejó un comentario.KAREN B.
courteous staffPATRICK C.
It was fast and easyNICHOLAS B.
I scheduled the pick up during there open hours, I get there and the store is closed. After trying to figure out online what to do for 15 minutes, I then called u-haul and the lady said I couldn't do online check in??? After several minutes with her, the next thing I know I am transferred to someone else who did change my reservation to online pick up and the key was in the lockbock. The vehicle was dirty and when asked I said it was dirty.... so when I checked out I said it was dirty. I NEVER made it dirty, I literately only hauled a stuffed chair. So what happens, you charge me $25 cleaning fee FOR SOMEONE ELSES DIRT!Jess B.
Lock It Up West personnel were exceptional. The only negative came from a call from UHaul Corporate trying to switch my reservation, from Lock It Up West. This call was very insulting and offensive. Corporate UHaul tried to steal the reservation from Lock It Up West. I refused to let that happen and was able to keep my original plans with Lock It Up West. It appears to me that Corporate is trying to put their independent dealers out of business. I encourage all customers to rent from the local independent dealers, and resist UHaul's attempts to switch your reservations. Small business is what make our economy successful.WILLIAM S.
Very good in very nice place how work thereBRIAN B.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.MARK G.
Maybe update your vehicles to include cruise control and a way to play music from your phone through the vehicles audio systrm.STEVEN M.
Everything was perfect. The gate code given so that we could return the trailer at the end of the evening worked nicely.STEVEN L.
El cliente no dejó un comentario.RONALD S.
El cliente no dejó un comentario.Raylynn H.
Terrible terrible experience, would never rent from Uhaul again very very Rude District manager.LORNA R.
I was very pleased with the uhaul......turned truck bout n at 6:58 Thanks!!!!EULA B.
El cliente no dejó un comentario.Adonis B.
El cliente no dejó un comentario.Robert M.
Do it for free? No, seriously, I hate this question. It's attempting to generate negative feedback where there may not be any. The people were great. My needs were met. They were respectful, the opposite of lazy, knowledgeable, patient, etc. The guy even made a couple seemingly obvious recommendations like take a picture of the code for entry in case the paper is lost. I would have never thought of that. So on and so forth. Don't try to force negative feedback.MATTHEW T.
I believe I was over charge for everything including gasMichael D.
El cliente no dejó un comentario.JOHN S.
Thank you for letting use it for my car.JENNIFER W.
El cliente no dejó un comentario.LASHAY W.
Great location, would call this location next time I want to rent.JEFFREY R.
El cliente no dejó un comentario.KEN R.
El cliente no dejó un comentario.gary B.
El cliente no dejó un comentario.GINGER L.
They are so helpful & accommodating. Nothing to improve onkathy W.
El cliente no dejó un comentario.PAUL L.
After moving a few times of the last 5 years, there's definitely a difference between uhual locations. This one has nice staff, easy check-in, and easy drop-off processes. They didn't overcomplicate things, 10/10 recommend.Rachel O.
There was a mix up about the price of my rental when I returned it. I ended up being overcharged, and it was frustrating to deal with getting a refund. In the end it was fixed so I appreciated that. Other than that my experience was great.Bradley M.
El cliente no dejó un comentario.Nicole S.
I arrived and they didn't have my reservation but it was no big deal. They were able to put me in a truck and the process was super fast.Rebecca S.
The easiest rental I've ever experienced. They made it seamless. Price was affordable to.Ronald H.
El cliente no dejó un comentario.Cole W.
staff at longview street (Ave. ??) in Mansfield, OH was friendly. I hooked up the trailer to my car and stopped at the office before leaving. The coupler (on trailer) needs to be rebuilt or replaced.Bolt that tightens coupler to hitch is stripped and I sent a text reply to Uhaul earlier today .03.28.2020. Reservation was through one of your drop spots and I don't recall the company name.I wouldn't recommend them to anyone else however, earlier I made two other calls to Uhaul subs and both gents were very helpful, very professional.Mark M.
El cliente no dejó un comentario.Sharon M.
Van was in really good condition except that it smelled, noticeably of stale smoke. You might want to look out for that.Lee T.
El cliente no dejó un comentario.Melissa P.
Keep doing what you are doing. I would not hesitate to use this location again.Douglas S.
El cliente no dejó un comentario.Cynthia L.
El cliente no dejó un comentario.Delmon R.
The guys in the office were very friendly and went way above to help us with whatever we needed.Kelsey M.
Fix the small stuff on your vehicles even something as small as a bad windshield wiper can add stress to a move.Sharee F.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.Keith A.
El cliente no dejó un comentario.dennis G.
Not speaking to this location. But I was able to make a reservation and even got a confirmation mail for my order at my requested location. When I got to that location they were closed and had no trucks. I called uhaul and was informed I received a text changing the locations. I made it to the Longview location which was fine but had wasted gas and time. I had movers sitting and waiting for me. This is completely unacceptable. I will not use uhaul again.Megan O.
Called and was told there would be someone there so I can pay cash, waited for half an hour and lost time I could have been moving. No one was there.Kayleigh K.
Jason was a great help. Great experienceRobert K.
No issues whatsoever and great customer service! GraciasDonald L.
El cliente no dejó un comentario.judd G.
El cliente no dejó un comentario.Tricia A.
nothing, everything was greatMichael A.
Tell people there is a deposit instead of waiting until you get there this made me not want to use your service ever againtesiesia J.
Very nice helpful folks at the counter.Melissa S.
El cliente no dejó un comentario.michael` R.
Explain all that must be done in the app before you put the key in the night box.Doris F.
Nothing needs to improve or change. Anita Collins and her staff are always very professional kind helpful and outgoing. I wouldn't go to any other establishment for my needs for any moving or storage they are the best! I'm grateful and appreciative of their kindness ideas friendliness and professionalism every time I need to rent a Uhaul, Van or storage.Robin M.
El cliente no dejó un comentario.Robert R.
The manager went above and beyond. Very kind lady.JONAS C.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Rosalind R.
Super friendly staff, quick and easy process .. overall was a great experienceMikayla S.
El cliente no dejó un comentario.adam K.
El cliente no dejó un comentario.charles W.
None at this time.David B.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Pratik P.
El cliente no dejó un comentario.mary S.
I was sent to a location other than requested for pick up and drop off. This resulted in increased mileage that I was charged for. An improvement would be either to arrange for a truck to be delivered to the requested location or give a break on the mileage.Kenneth L.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.Joseph S.
It was big whole in back middle of truck box ,it's took me an hour and half to push rampMaulikkumar P.
Anita Collins, the Manager is so professional, kind & makes you feel right at home. Jason is Awesome also! I wouldn't go anywhere else. They are friendly, helpful, etc.robin M.
Easy access, efficient and friendly staff.Suzanne S.
El cliente no dejó un comentario.Jeffrey M.
your customer service representative was very rude and I would not recommend this location because of him.Frances S.
El cliente no dejó un comentario.Neil B.
El cliente no dejó un comentario.Rosalind R.
The associated were friendly and helpful.brenda M.
El cliente no dejó un comentario.Jerry M.
I got chewed out for being two hours late. They certainly didn't look too busy, but I am. I'm told old to be chewed out by some jerk. I'll choose another location.David B.
El cliente no dejó un comentario.Rachel H.
My husband left his phone in the dash slot. Called the next day. Jason went to truck, found the phone, and let us know we could pick it up. So grateful for honest, helpful people.Ervin P.
El cliente no dejó un comentario.Charlotte J.
the return of the equipment went smoothly the crew there was nice what I did not like though was I pick the truck up with a quarter tank of gas I returned it with the same but yet they charge me $33 for fuel this was not rightOtto S.
El cliente no dejó un comentario.Otto S.
Nothing. Was an excellent experienceKatherine H.