El cliente no dejó un comentario.Ralph G.
Customer Reviews for Lock 31 Beauty Salon
(Distribuidor de U-Haul del vecindario)
Ellenville, NY 12428
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 12 p. m. - 4 p. m.
- Sáb.: 11 a. m. - 3:30 p. m.
- Dom.: 11 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Renee S.
El cliente no dejó un comentario.Regina S.
Very good Customer Service. Would recommend anyone. Just keep doing what you doing. We had difficulty trying to unlock the vehicle but the owner came and that was a plus. Excellent service.Ezra S.
El cliente no dejó un comentario.Michael R.
There wasn't much cell service to do the mobile check in so a WiFi option would have been great since the app/website wasn't working well. Also the key we got was to the wrong truck and had to contact customer support to access the truck we reserved.Carolyn R.
El cliente no dejó un comentario.Erin K.
El cliente no dejó un comentario.Mariano A.
My only complaint about the experience is that I reserved the vehicle for two hours. It took almost 30 minutes to set up and release it to me once I arrived on location. and that was part of the two hours so I felt extremely rushed to get it back on time. I was a little bit late in returning it but fortunately nobody was waiting for an echo location. It was not fun trying to rush when it was raining outside. I feel that you should let people know that it takes time to release the vehicle and the request to reserve the vehicle time should be adjusted accordingly.Justin P.
El cliente no dejó un comentario.NANCY H.
The key dropoff box was nowhere near the vehicle drop-off parking lot. Perhaps place the key dropoff box where the vehicle parking lot is or at the very least, provide instructions where the key dropoff box is so customers do not have to hunt it down.MICHAEL BENJAMIN B.
El cliente no dejó un comentario.Neil P.
This location charged me 27 dollars for I don't know what reason, states â€œcleaningâ€when i left the truck the same way it was given from new Rochelle. Made sure I filled the tank to where it was received. Returned the truck after hours took pictures of interior and back showing it was clean and still received a bill. Instead of receiving some sort of credit for returning blankets I never used and having a truck that has issues.Hector M.
muy demorado el servicio por mi phone es mejor en la oficina pero en ellenville no hay llegue tarde a mi trabajo por telefono es muy demoradoluis O.
I feel the store should be open for assistance during pick up and drop off times. Customer service was also very slow to respond to messages and callsKristy L.
El cliente no dejó un comentario.Zbigniew S.
Thank you for the excellent customer service. Your help and attention made a challenging moving day as smooth as possible. The personalized service was above and beyond, and it was greatly appreciated. ¡Gracias!Meghan H.
El cliente no dejó un comentario.SAMUEL S.
It went smooth the process on the application was hard for me until I found out what to do after that it was perfect you got to read instructions follow instructions and then you'll be all right no contact with anybody and it just went smoothlyMiguel P.
The location was fine it was more of the self pickup they ask for so much information and pictures. Also you have to a alternative number. All the information that should've been ask when renting the truckPriscilla D.
So I used uhaul mobile check In / Out 2x this past month... both times the 2 digferebt places did not load the equipment ordered into the back of the truck. I want a refund for those items. Also the first rentals gas was not left filled and the truck was not as pictured to approve yet the app would not let me dispute and upload the actual photos of how the truck was left behind for me to pick up. Also the 2nd place same issues except they did leave gas in truck but no Furniture dolly and photos to approve were not the same as how the truck was left to pick up and app didn't allow me to dispute and upload the photos. Also the truck smelled like suble dog poop. The app needs work and the pick up locations need to follow directions on items ordered that should be inside the truck for pickup.Danielle P.