On nous a chargé les frais d'assurance malgré le fait que lors de la tester en ligne nous avions refusé. De plus j'ai contacter la compagnie pour un remboursement et aucune nouvelle d'eux depuis maintenant une semaine .
Louis V.
Customer Reviews for Location Daniel Boivin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The rental process online (uhaul website) is way too complex. Very hard to find one's way on your web site. And we always get the english website. Very annoying.
France L.Good friendly customer service!
Robert F.N/a
Jacques B.La facture dit 220 mais ils m ont chargé 337.29 je comprends pas en plus j ai mis 100$ de gaz?
Jessika J.They should explain to me I can't back up Uphill I loose 4 hours of work because I can't come close You trailers should have a pin to put the brake out of function when we back up
andre R.Service was great, staff friendly and helpful.
Calvin P.Parfait!
JeanLuc M.I had made a location online for a trailer from 9am to 4 pm. When I picked it up, they told me to return the trailer for 1pm because it was reserved. It squeezed me a lot.
Gilbert L.My rating is based on my inability to "self Checkout". In store checkout was Excellent.
Ronnie S.very nice welcome.... Yes I recommand U Haul for All, The service is so professional and convinience satisfaction garantie... Thanks again interfoxexpress@outlook.com
Jacques D.First, It wasn't clear that I had to pay for two days if I wanted it only on Sunday. Second the fuel tank should be full when we take the truck so we would only have to return it full.
TOUCHETTE A.Ok
Michel C.Boivin charge me $29.95 a day instead of $19.95, and $0.89 per kilometer instead of $0.59. ($1.43 per mile instead of $0.95) Which almost doubled the final price.
marc R.Rapide, efficace. Seule chose c'est le manque de choix de remorques à louer mais j'étais dernière minute alors prévoir un peut à l'avance.
David W.Le prix demandé pour la qualité de véhicule était trop élevé et sa condition générale très moyenne (cabine du conducteur pas super propre). Par contre la boîte de chargement était en excellent état.
Michel R.Have the option for the survey in French
Jean-Claude P.My experience with this branch was bad. They charged for 2 days while I keap the vehicle for 24h and charged extra cleaning fee for no reason.
Marcandre G.We were extra charged for gaz. I asked for a refund, we really did put gaz were it was like asked and we got charged on top of the money we invest filling it up. Still waiting for the refund !!!
johanne M.The extra charges put through after the fact, for cleaning, when it was only carrying a fridge. Cleaning of what? This is really shady.
donald D.All good
charlie A.everything was perfect thanks
Annie L.real thieves, never again
robert R.Movers recommended by uhaul we're over one hour late which then changed the price for my equipment rental fee
Carin N.Staff is really nice all was good, the only thing was the truck was not too clean but ok Good experience
ginette D.Je n ai pas eu besoin de l equipement et on ma charger des frais quand meme Je n ai rien utiliser je n ai pas parti le camion Et on m a charger des frais !!! Je veux un remboursement!!!
Sylvain D.Seul point négatif, j'ai reçu un appel d'une préposée à la clientèle de votre centrale me disant qu'on devait me confirmer 24 heures à l'avance si l'équipement sera disponible.sinon je devrais aller à Repentigny à 2 heures de chez moi. Pas apprécié cet appel. Par contre Chez Boivin tout a été parfait et dès le mardi il m'avait dit que l'équipement serait disponible.
Pierre D.I had some questions on the invoice and was answered very kindly and everything was fine. Good people and good service.
Joanne J.I was late on friday due date..so I figured I'll bring it back on Saturday when pulling in the yard the place was closed !!! ..by the door it said closed Saturday and sunday so I didnt know what to do so I returned home ...this location was always open on saturday ..today I returned the trailer to see it with more trailers.. I talked to Dan about it and he says ya you could of have left in the yard so he charges me for the week end and monday .from monday to monday cost me $ 275 with taxes for a 4 by 8 single axel closed trailer.he could of easly told me when renting it ...if not back by friday leave it it in the yard cause we are closed on weekends and you wont get charged.to me that's cheap .and under handed .. I wont be going there for a long time if any..plus I bought a pro chain saw and big pro trimmer there with supplys ... nope not again.
Franz G.the only thing i have to say is that you should have 4x4 trucks when renting in the north ... the long cab and 2x4 truck has absolutely no traction if it snows just a little and the return trip was horrible , if i didnt have the towing plate i would have probably crashed because of all the hills that i had to go up , even on the highway !!!! besides that customer service was perfect and very friendly !
michel L.Perfect for my need. Quick and easy service
Francois P.vers good
COTE E.Force us tho take the insurance and un tire lost a lot air.
Gabriel L.Custermer service not freindly seems like they dont like there job.
Domenico S.good service and personnel customer vers good
COTE E.Your review should be in french.
PATRICK J.The pick up location was great. They warned me that I might have difficulty on a hilly driveway, so I was able to prepare for this by putting down anti skid stones. Corporate “roadside assistance “ in Oklahoma shirked their responsibility when I got stuck on a hill. They claimed that a plowed and sanded municipal road was “not maintained “ because it was not plowed down to the asphalt. Use caution if you rent a van in the winter if you have to climb a hill.
Arthur D.nothing to improve thank
cimon C.Sondage en français. Merci
MARC C.Tres difficile de faire mieux
Claude L.Have been informed only the day before that no UHAUL trucks have winter tires while it is requested by law and absolutely necessary to drive in the snow in our province. Consequences: not able to go up the hill to y new place and had to get towed at 250$ to got out of the snow. I will complain at customer service and report to SAAQ since it is illegal not to have winter tires after december 1st in Quebec province.
Martin B.Your kilometers rate are high because some of your competitor alows 200 klm with no fees so even if the the rate is higher. Gracias
gilles H.The staff is very friendly and helpful. I will definitely return.
Stephen W.Lorsqu'on livre la location personne vient voir si tout est bien merci
Richard M.Excellent accueil. Agréable personnel et courtois.
jean P.La porte arrière du camion était ouverte et on a du nettoyer pour enlever les feuilles mortes.
CAMIL M.This survy must be sent in french.
Pierre S.Toujours garder ce service impeccable!
SUZANNE G.Daniel a été très accommodants pour trouver une solution de remplacement à un camion!!! Gros merci
Jean-René C.they force us to take insurance without even asking us. this is illegal
heroux F.very quick and simple process. Only deception the equipment is older then expected and beatten
Denis L.