Customer Reviews for Local Jan & Vac Supply
(U-Haul Neighborhood Dealer)

1,104 reviews

34295 Doheny Park Rd   Capistrano Beach, CA 92624
(At PCH and I-5)

(949) 240-2328

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(949) 240-2328

34295 Doheny Park Rd
Capistrano Beach, CA 92624
(At PCH and I-5)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I brought it back early with 3/4 tank of gas, not the 1/4 I started with. And charged me extra $20. Ridiculous!!!!

CAROL GOBROGGE 
Rating:
1.0

Customer did not leave a comment.

monica serrato 
Rating:
5.0

Customer did not leave a comment.

enrico lombardino 
Rating:
5.0

Customer did not leave a comment.

RALPH RIVAS 
Rating:
4.0

Easy to rent- no hassle

dewitt ortuno 
Rating:
5.0

Customer did not leave a comment.

Phillip Hussey 
Rating:
3.0

Customer did not leave a comment.

Austin Murphy 
Rating:
5.0

Customer did not leave a comment.

Patrick Shea 
Rating:
5.0

It was an easy experience.

Anne Dallfiume 
Rating:
5.0

Customer did not leave a comment.

cristofer martinez 
Rating:
5.0

Customer did not leave a comment.

Tom Van Leer 
Rating:
5.0

Great Customer Service!! I’ve used them no less than 5 times & each time is fantastic! Definitely recommend!

Shawn Ashe 
Rating:
5.0

Great staff and equipment. So helpful and kind

JAMES HELLMOLD 
Rating:
5.0

Customer did not leave a comment.

rita gutierrez 
Rating:
4.0

Customer did not leave a comment.

Thomas del Franco 
Rating:
5.0

Clean, fast and reliable service!

Nurlan Maratuly 
Rating:
4.0

Very Helpful staff. Difficult to use u-haul app for Android. It does not integrate with Google password management.

nile anderson 
Rating:
3.0

One way is to expensive , I used this on this trip .

David Vega 
Rating:
5.0

First time at this location. Excellent customer service, returned the equipment quickly and I was on the road.

Ernest Barney 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MALDONADO 
Rating:
5.0

pick up was easy and quick

Derek Rice 
Rating:
5.0

Great experience!

Danielle Guren 
Rating:
5.0

Customer did not leave a comment.

steve sprenger 
Rating:
5.0

Cheaper rates.

Linda Bemis 
Rating:
5.0

Customer did not leave a comment.

lauren berry 
Rating:
5.0

Great

William Morrill 
Rating:
4.0

The Self Service drop off was very quick and easy

Vanessa Catalan 
Rating:
5.0

Customer did not leave a comment.

Carlos Lopez 
Rating:
5.0

Need little more space for big trucks)))

OLEH TELEHA 
Rating:
5.0

Customer did not leave a comment.

Sydney Elliott-brand 
Rating:
5.0

Customer did not leave a comment.

Linda Bemis 
Rating:
2.0

All the parking spots were occupied and it wasn’t clear where to return my equipment.

Kolten Yamaguchi 
Rating:
5.0

Customer did not leave a comment.

michael damico 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS MAKARASFUJITA 
Rating:
4.0

Nice people good service

BERNHARD HANSEN 
Rating:
5.0

Tank was 3/8, I am guessing when refelling, I gave 5 extra gallons .

brian priest 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
5.0

Have purchased items and used the rental services available at this location. They have always been super helpful and accommodating. We keep on coming back and definitely will recommend this location.

donna fleetwood 
Rating:
5.0

Customer did not leave a comment.

zac churill 
Rating:
5.0

Great customer service,fast pickup and delivery.

EDWARD LLOYD 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS MAKARASFUJITA 
Rating:
5.0

Customer did not leave a comment.

Gary Macrides 
Rating:
5.0

Customer did not leave a comment.

Donna Ezedinlo 
Rating:
5.0

Customer did not leave a comment.

LEONILA VARGASPINEDA 
Rating:
5.0

Customer did not leave a comment.

LEONILA VARGASPINEDA 
Rating:
5.0

Scott was very helpful and professional.

Kathy Nieto 
Rating:
5.0

Customer service was great and professional

lyinne remingtion 
Rating:
5.0

Customer did not leave a comment.

Herbert Cruz 
Rating:
5.0

Customer service was awesome! I’ve used this location before.

Julie Duffner 
Rating:
5.0

The app crashed when I was taking photos for return. I hope the return is completed.

MIKE OSHITA 
Rating:
5.0

Customer did not leave a comment.

Scott Karns 
Rating:
5.0

Customer did not leave a comment.

lorin fluent 
Rating:
1.0

Rude, charge gasoline much more than I used .... see by milliage..!!! Stealing not gonna be bless to your bussines..!

andi yulianto 
Rating:
5.0

Great customer service, highly recommend!

MATTHEW HERNANDEZ 
Rating:
5.0

Great experience from online reservation to pickup and drop off. Would definitely recommend and be back if ever needed.

Jarod Duggins 
Rating:
5.0

Very professional and helpful and a great price

aaron johson 
Rating:
5.0

Customer did not leave a comment.

MINA HANNA 
Rating:
4.0

Customer did not leave a comment.

john kroger 
Rating:
5.0

This location is local to me an have used it before. Also have tons of vacuum and cleaning supplies.

Brian Wilson 
Rating:
3.0

Truck was given to us empty - no gas at all.

Brooke Fritts 
Rating:
5.0

Everything went well except the verification process at the online pick up delayed my departure. I had already checked in the night before and expected a faster pick up. Also, the dolly and blanket in the back got in the way as I had full loads. I had my own dolly and blankets but one of my heavy items bumper the dolly and broke the tag. I did not use the dolly or the blanket and do not want to be charged extra. I took a picture of my dolly along side your dolly eject was never unbolted from the floor.

Daniel Jovanelly 
Rating:
5.0

Customer did not leave a comment.

Alexis Prichard 
Rating:
5.0

Love this location! Nelson was super helpful when I picked up and dropped off. Scott was super great with helping me modify my pick up times.

Joe Boyd 
Rating:
1.0

Parking lot was too small and difficult to navigate with a 26’ truck. Dropping off was difficult because there was no good place to park the truck.

Lindsey McFarland 
Rating:
4.0

Very easy return process.

judd brown 
Rating:
5.0

Customer did not leave a comment.

john blubaugh 
Rating:
2.0

There are signs that say “swept clean”. There have been multiple occasion in which it was swept clean and the guy says he needs to wash and squeegee so he charged the cleaning fee. If the trucks need to be more than “swept clean” then I think it should be posted. Plus stating “I’m not here to argue” with a customer doesn’t seem very professional.

francisco licea 
Rating:
5.0

The guy working the counter was not very nice. When I returned the van, he told me where to park. Then he told me that I didn’t put enough gas in it. I told him that I did and he wanted to charge me for it. Well, he had me park on a hill, so of course it was going to be short. Yeah I can go get gas and come back. He also charged me for insurance I did not want. He offered me two choices. I specifically told him I wasn’t going very far I did not need insurance. But I asked him about it and he said that’s what I chose. This was not true. Haven’t had any issues with U-Haul until today.

Jimmy Nava 
Rating:
5.0

Gentlemen who assisted me on 5/27/23 was excellent, friendly, and helpful.

James Fazio 
Rating:
4.0

Customer did not leave a comment.

James Detrick 
Rating:
5.0

Very nice staff! Thank you!

Karl Chowscano 
Rating:
5.0

Customer did not leave a comment.

eugene berman 
Rating:
4.0

I was told if I had the app to take it back after hours I would not be charged $20! When I received my receipt I saw that I was. I'd like that to be put back on my card. I used the app to do what it asked me to do and then the website stopped or had an error. I took a screenshot of it just in case this happened. Please do so and if you need to contact me do so also!

Danielle AntonioKlassen 
Rating:
5.0

Customer did not leave a comment.

BERNHARD HANSEN 
Rating:
5.0

Customer did not leave a comment.

Sushi Shibata 
Rating:
5.0

Good service .

DOMITILO REYESJIMENEZ 
Rating:
4.0

Customer did not leave a comment.

Renato Reyes 
Rating:
5.0

Easy return

Scott karns 
Rating:
4.0

Customer did not leave a comment.

Corey Long 
Rating:
1.0

This was one of the worst customer service experiences I have ever experienced. I had a guaranteed reservation for a 15 foot truck but on arrival I was informed that didn’t have it and flatly told I should try another uhaul location. Not one apology and no consideration to the fact I had hired movers who were already waiting at my house. Ultimately they agreed to rent me a 10ft truck that was in horrible condition for a $10 savings but rather than being able to accomplish my move in 2 hours with the movers it took 2 trips and 5 hours increasing my overall cost by $600 between the cost of the movers and the extra mileage that uhaul charged me. Uhaul stated that they would credit me $50 for my inconvenience but of course they never did. Do not do business with Uhaul or the San Juan Capistrano location. Horrible!

Robert Mitsch 
Rating:
4.0

We rented a 26' truck for 5 days this past week. It was a big disappointment that every time we parked it the truck would die. We ended up having to jump it 4 times. Unacceptable and we did not get a refund or credit.

michael Kipper 
Rating:
4.0

Customer did not leave a comment.

MICHAEL RUSSELL 
Rating:
5.0

Nelson is amazing and extremely helpful throughout the entire process.

Tad Belshe 
Rating:
5.0

Customer did not leave a comment.

darian johnson 
Rating:
4.0

Customer did not leave a comment.

Steven Going 
Rating:
5.0

Customer did not leave a comment.

RICHARD MENDEZ 
Rating:
5.0

Check the condition of the (trailer) before having me drive 14 miles one way to pick it up. As a result of the damage to the trailer i had reserved, i had to decide whether to rent a truck instead, due to availability, distance and wasted time looking for another trailer at short notice. This decision cost considerably more, but the equipment (truck) was in excellent condition and the personnel were very kind snd helpful. No discount was offered for my inconvenience or additional costs i had to incur.

jim lewallen 
Rating:
5.0

Customer did not leave a comment.

Jorge Sandoval 
Rating:
5.0

Customer did not leave a comment.

cheryl pereira 
Rating:
5.0

They were great truck and staff

Scott Karns 
Rating:
5.0

Customer did not leave a comment.

John Fowler 
Rating:
4.0

Customer did not leave a comment.

tim odell 
Rating:
5.0

Customer did not leave a comment.

Jessie Cairns 
Rating:
2.0

I was disappointed, when I rented a PU Truck for 19.95 a day. When I returned to pay the bill was over double what it cost to rent for day. I only drove 10 miles n u charged me min 2 gallons of gas. The bump up in $ price for gas, not only did u over charge per gsllon, but 2 gallons to fill up? Crazy. Company I rented from said that's the way the computer is set. So U haul is not playing fair n trying to rip customers off. So because of that will not be renting from U haul anymore.

daniel bauer 
Rating:
5.0

The guys were great.

Steven Bair 
Rating:
5.0

Night drop

SHAWN ALFORD 
Rating:
5.0

Overall great experience. The check engine light was on at the beginning of the trip and on and while driving on the freeway the engine shutoff. I had to pull over to the shoulder. Hopefully this van won’t be used in future use

Taylor Child 
Rating:
5.0

Nothing staff is great 👍🏻. Been here a handful of times always a great interaction with staff . Two guys there I have came across really good people

Daniel Eatmon 
Rating:
5.0

Customer did not leave a comment.

BRYAN WINN 
Rating:
5.0

Customer did not leave a comment.

Matthew Dearing 
No reviews have been submitted for this location.

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