Locations was closed. Google map says there are open to 6 and they were close when I show up. Had to call them and didn't answer the phone until I call them twice. the lady did the process through the phone and signed under my name for the contract and charge me the appliance dolly and 6 blankets that I never got even I order them online.. They haven't refunded my money back for it…
Juan P.
Customer Reviews for Liyo Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Greattttttt! Went above and beyond. Walked me through the process!!!
Larissa W.Actually be open on the inside.
Jharee H.This was the worst experience I have ever had
FELICIA S.Do not use uHaul again. It's horrible they will steal your money and not return it. BE WARNED.
johnson A.I dropped the truck off at 4pm on a Saturday. Liyo Mobile was not open. Their posted closing time is 6pm.
Chad W.The location itself was fine but you need to fix your website. The last 4 times I have used Uhaul and tried to use the website to either pick up or drop off a vehicle, it has been the biggest hassle or just downright doesn't work.
rachael L.I only used the truck for five miles and was charged 30.00 dollars. Better communication on you policies.
ROBERT A.The 26ft truck had a very bad wheel alignment issue, you're almost driving with the wheel completely turned to the left just to go straight. I got charged for the gas being at 3/4 but that's exactly what It was when I picked the truck up so that's what I out it back as.
Christopher S.I ordered a dolly and pads, neither was on the truck. I called customer service and waited on line for over 20 minutes. I talked to a rep and she said no problem we will refund you that amount and of course I was never refunded.
Robert W.Hard to find with no sign out front. Not a pleasant area
Darrell T.Quick and helpful!
Tiffanie B.Great customer service!
tameru N.I Was scheduled to pick my truck up at 10am. Went there at 10 and they was closed. I was very upset. Left a note in the door for them to call me as soon as they got in. They called me at 12 noon. I wanted to rent from that location because it was close to where I was moving from. Mean while I had called another location miles away and schedule another truck. To make a long store short I ended up renting the truck from the first location at 1pm which put me 3 hours behind on my move. The people was nice, but nice don't get it when you are 2hours late opening up.
micheal T.Answer customer calls also canceling reservations w/o customer notification is stealing never to go back to this location
MOLUALEM M.Literally everything. Horrible experience
terrance P.I jumped through all the hoops online to pickup my truck and got on-site and it would not work. Had to call customer service and do it all again to get key out of lock box. Truck was dirty inside and out. Will not use this location again.
Mike M.Clean truck bed before renting truck out. Clean cab as well. Both were dirty.
Jeffrey H.I have nothing to change, everything was ready, the associate was polite and quick, vehicle was clean. keep it up and you don't need to change a thing.
Gene M.I was scheduled for an 8 o'clock AM pick up. My confirmation was for 8, my reservation said 8, the information I was given on the emails said I can electronically pick up the truck through the app. The app even said my pick up time was 8. It wasn't until I go to pick the truck up at 8 in the morning that I'm informed that I can't pick the truck up until 10 when this location opens. Needless to say I was annoyed. I had friends and family that showed up at 830 to no truck. They were just as suprised as I was. You need to work on congruency between the app and the pickup locations availabilty. Dont falsely advertise. Thats bad news bears.
MICHAEL G.Truck was slightly dirty but not enough to say it wasnt clean seats, floor boards, and back of truck was great just cup holders were slightly dirty so as expected for a truck with as much use as they go through
ORION A.I arrived approximately 40 minutes late. I did not receive a phone call for late show, but when I did arrive, the lady at Liyo Mobile was in the process of giving my reserved truck to another customer in the store. She had to back out of that transaction with the other customer. If I had arrived a little bit later, my reservation would have been gone. The truck I did receive was not broom swept, had trash in it, and had a dolly inside that was not zipped tied. I did not ask for a dolly because I had my own. So when I got to my moving location I had to sweep and clean the vehicle prior to my loading. I had to tie down the existing dolly in my personal vehicle bc I needed the space. I found out the lady changed my drop off location, when I requested a closer place. I had to call customer service and request another location but it was still 30 minutes away, which I also was charged overage miles.
Josh B.But I was charged twice one for $129.56 and $86.70 but my total was only $66.70. I would like my money back please
CALVIN J.Said gas wasn't where they gave it too me wasn't. Just bad
Delgazieo K.The vehicle had candy on the floor. We rented a van but was forced to get a medium sized truck because there was no van available? Then the truck was on a 1/4th tank and we returned it well above a1/4th of a tank and still got charged for gas? I am absolutely pissed. I am going up to U-Haul today to demand my money back on the gas charge.
KATHLEEN M.The location does not get picked up and the whole process turns into a nightmare.
Richard F.Nothing. Service was wonderful! The truck was in great shape, not a single issue on the trip.
Susan S.She was very nice to me
CEDRIC I.A code was never sent to get into the lock box I was supposed to pick up at 9:00 a.m. but had to wait till 10:00 a.m. until someone got there. All she did was give me the key and tell me she wouldn't be there when I got back
Rosalyn S.Customer service was wonderful. She was so helpful and professional. ¡Gracias!
LUCY C.The lady didn't know what she was doing. I was charged twice as well
TAYLOR D.Was pleased with the van. It was clean and easy to drive. The staff person was courteous and knowledgeable. Overall, a good experience.
GLORIA J.Easy to use the self check in/out, everything went as expected. Returned the truck early with no issues!
HEATHER H.my experience was great. The sales person provided excellent customer service. Very polite and professional
DENISE D.Customer service was good
DELGAZIEO K.