Just want to say thank you so much. My moving days were so much easier done with all the help. Sincerely Bonnie GatlinBONNIE KOON G.
Customer Reviews for Livingston Security Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Heather J.
My overall experience was jaded by the fact that I initially made the reservation for your location in Cleveland, Texas. However, when I showed up there, they did not have a trailer. This caused me to drive another 20 miles to Livingston, Texas after calling your Traffic Desk. I arrived in Livingston and my reservation was not on the record. I had to contact the Traffic Desk again and finally was able to successfully complete the trailer pickup. Your systems are antiquated and cause far too much Customer Effort.Roger S.
Nothing..Jennifer is awesome 5 stars I give herJENELL W.
The woman could not explain the hitch attachment and let me leave with the trailer not attached after asking for help, so it detached while driving. She also did not inspect the inside. Upon arrival at home to load it, it was covered with motor oil, metal shards and trash inside. (I have photos and video) This was hands down the worst uhaul experience I have had in the last 20 years.JESSICA W.
When we went to drop the truck off we had been given no specific place to drop it off. When we went in the lady was very kind, looked at our contract and accepted the truck at her location even though she didn't show a drop off at her location for our truck. After a very hectic move, it was extremely comforting to have her take the truck off our hands even though she didn't have to. I would recommend Uhaul to my friends.Curtis L.
El cliente no dejó un comentario.RONALD G.
El cliente no dejó un comentario.Jeanine L.
El cliente no dejó un comentario.ROGER P.
WHAT A GREAT UHUAL PLACE BEST OF ALL THERE OPEN ON SUNDAY. GREAT SERVICEJIMMIE B.
El cliente no dejó un comentario.PATRICK S.
Nice lady. Location wasn't clean nor uhaul truck compatible. Overly expensive.NICOLE W.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.VIOLET P.
El cliente no dejó un comentario.Emerson S.
Great service!VIRGILIO P.
El cliente no dejó un comentario.SAMANTHA B.
The ladies, Amanda and Elizabeth, who rented us the truck were helpful, informed and went above and beyond to help make sure that our move was trouble free. I recommend that you go to Storage Plus if you need to rent a Uhaul truck or need self storage!Melissa L.
El cliente no dejó un comentario.Deeann H.
Do not charge customer for being two day late on return when returned ne day early. Auto transport was dropped off at different location in Livingston with no problem per unsullied rep. Will still Pursue refund if rep calls back Has been two days nowRoger S.
Great customer service and the equipment was great, everything was explained before we left.Miguel R.
El cliente no dejó un comentario.David L.
The paperwork said to drop it at Livingston Security Storage but there was no signage with that name. The sign said Livingston Storage, Inc.Jesse B.
El cliente no dejó un comentario.Jeffrey H.
Give Shalisa a raise! She was nothing other than outstanding, went out of her way to make sure I was able to get a last minute rental. Thumbs Up all the way!RENE H.
El cliente no dejó un comentario.Courtney G.
El cliente no dejó un comentario.Henry S.
Quick and easy drop-off!BRYAN K.
The drop off location didn't want to check the UHAL back in just asked me to leave keys. I would prefer a positive check out, so I know all is closed out correctly. They didn't close the transaction until two days after. I also got charged a $30 wrong location fee without discussion.PETER G.
El cliente no dejó un comentario.Billy D.
TERRIBLE customer service. I reserved a 20' truck weeks in advance to make sure I would have it for this trip. I drove from a different state 8 hours away to pick it up, when I arrived the young lady was very rude & told me they don't have the 20' truck because it has a flat tire & "that's not her problem, its uhauls problem." Super disappointing that I reserved a 20' truck, received no confirmation call the day before, or prior notice that the 20' truck was not available. I wouldn't have made the trip had I known the only available truck was 15'.Katy H.
I spoke with a woman after hours who was very helpful and polite.Caroline C.
El cliente no dejó un comentario.Parelee B.
El cliente no dejó un comentario.Deborah C.
Stop making application/contract by internet only. Lot of us older folks rather use paper. Hate your process. Otherwise i like using U haul. My prefer moving vehicle rental company.Bernadette G.
Had to call for help to load trailer since it was not stored level.Dorothy B.
It was great, thanksDavid D.
Credit card only site so I did not get my deposit back as promised when the trailer was returned.Mitchell R.
El cliente no dejó un comentario.carroll M.
El cliente no dejó un comentario.Courtney B.
El cliente no dejó un comentario.Doyle G.
Maybe be never mind won't helpMichael K.
Never againVictor R.
El cliente no dejó un comentario.Rosauro N.
El cliente no dejó un comentario.Cindy W.
El cliente no dejó un comentario.Darius B.
El cliente no dejó un comentario.misty B.
Both times, picking up and returning, were painless and went out of way to expidite the time necessaryEugene W.
Trailer rented on Saturday. 5/11/2019 @ 11:02 am. Returned that evening at 8:01pm. Return checked in on 05/14/2019 (late) for no reason. This has caused a delay due to the inability to complete entry of the return of my timely rental has caused a delay in the refund of my deposit. Not my fault, and I SHOULD NOT be delayed!Vera Y.
Truck was clean, but back had water in it,so we had to mop it dry.Karen B.
El cliente no dejó un comentario.Beatrice H.
Walter and Janet were very happy and easy going people to get along with. I am very pleased with them and their place.Trina C.
Had to go through 3 different tow dollies to get one with lights. Didn't get a paper contract so when I dropped off Saturday evening and called u haul I got a recording to call during working hours. So I find out I was charged an extra day when I didn't have it even 5 hours!!john S.
I have no complaints about the place where I picked up my Uhaul. But I do have a complaint about the scheduling service you guys provided. First y'all wanted me to go pick up my Uhaul all the way to Spring Tx. I tried telling your scheduling department that there was a big Uhaul rental place right across 45 interstate highway from where my daughters apartment was, which is where we were going to be moving from. Then when I called and talked to someone they set me up for a pick up at feed store in the middle of CONROE on Main st. I asked the guy on the phone why can't I just get set up for the place there on 45? They have a lot of big vans like the one I need. He told they might not be available for the day that I needed! I said fine! So yesterday we my family drove all the way to Conroe from Livingston to the feed store to pickup our rental. There was nothing there! My wife and I came in there and gave the girl the info and she tells us they don't have any Uhaul's at the moment. So she gets on the phone and calls scheduling again and that's where they sent us to the other side of town to pickup the uhaul once more delaying our move! So yes I'm very disappointed with this Uhaul rental and don't think I would ever recommend or rent another one again for the price that I paid!
They got me the same day. Very good customer service. They closed at 5:30 and still let me drop it off. And very funny????Tarrell T.
El cliente no dejó un comentario.Janet W.
El cliente no dejó un comentario.Glenn E.
i didnt drop it offWilliam C.
El cliente no dejó un comentario.IAN C.
El cliente no dejó un comentario.Kriste S.
El cliente no dejó un comentario.ELIZABETH W.
The gentleman was ver kind, however, the truck was filthy and he forgot my furniture dolly. Well I guess he and I both did!Paula O.
Great service from the local manager! I will rent here again when needed.Robert P.
My original reservation was scheduled for 8:00 am on Saturday morning at Galloway Exxon for a 26ft truck. They had nothing to rent me. The man at Exxon station contacted AFM and I informed them where I saw a 26 ft truck. I had to wait 1.5 hrs until Livingston Security Storage opened. I was not real happy with situation when I had a guaranteed reservation. I feel some credit to my credit card should be given for my trouble.Greg C.
Pulled up in front of location at 9 am they did not open till 9:30 am. When the lady pulled in the gate she said it would need to wait till 9:30. In the mean time someone else pulled in and walked in when I walked in at 9:30 they were in deep conversation. I got the impression they were U-Haul owners. She said just leave the truck and they would process it. I did. She was very polite and helpful. I really don't think this was a bad experience it was just different.gary J.
Have the vehicle at the location where you reserved it. Had to drive to 3 locations, over 90 miles round trip to get my Uhaul truck. Doesn't seem to matter if you reserve ahead of time.lynn W.
El cliente no dejó un comentario.Pearl P.
El cliente no dejó un comentario.Jimmy Z.
When I reserved the trailer for a 9:00 pick up, it was not clear that the location did not open until 9:30.John S.
El cliente no dejó un comentario.Roger D.
Great job! Very professional and friendly. Best experience I have ever had with a Uhaul truck rental. I would definitely rent from this location again.RUSSELL A.
Heather was very helpful. Highly recommended location. She was even willing to help hook up the trailer.Ryan P.
Heather was very helpful. highly recommend this place.Stella N.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Toni S.
The inside of the truck was dirtyDeborah P.
El cliente no dejó un comentario.BOBBY W.
Personnel was helpful, no issues. A couple of complaints: -For the return of the truck I had to call you 800 number for the location, I was on hold for 22 minutes before somebody answered ! -I rented the truck for a trip from Houston to Point Blank TX. I picked up the truck 1 mile from my house, drove straight from my house to the delivery address in Point Blank and straight to the return depot. Even so I was charged for a little more than 11 extra miles driven which I find pretty ridicules since I was just driving what I have ordered !Nicolai N.
El cliente no dejó un comentario.Michael M.
Small location and I was only customer so my experience went well. Online process was horrible. Sat in thinking mode (Icon processing symbol). Used three different search engines to try and research and submit reservation. Never timed out but just sat in "thinking mode" and had to continually try other search engines. Truck availability limited and ended up having to pay for extra miles though I used the most direct route from Uhaul on 190 to my house on 190 to my destination in Houston which is a mile away from the Houston Uhaul. Felt like a "Gotcha" business model.William B.
El cliente no dejó un comentario.Jimmy S.
El cliente no dejó un comentario.SUSAN H.
El cliente no dejó un comentario.Riley N.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.Kathleen M.
I was set to pick up my truck at 9am. The representative was not on location, nor was anyone that could give me the key to the vehicle. I was later told the representative just "stepped away." However, that was not true because I called several times that morning prior to arrival. No one answered the phone. I ended up checking out the truck at about 10:30am but not until the representative told me that my prepayment was only a deposit. She went on to charge me for insurance that I turned down during the online booking process. Note: this location for pick up was changed from a different location at the last moment. I spoke with uhaul representatives throughout this process. Several were rude and couldn't care less about my unfortunate situation. I ended up receiving $50 back for the reservation guarantee. However, the $76 charge for insurance that I didn't need was not refunded. I was responsible for eating moving fees related to the help that I paid for in my moving locations. To conclude, uhaul lost a loyal customer this weekend. I have used several trucks for several years but I will no longer use or recommend their services.Wayne R.
El cliente no dejó un comentario.Susan J.
Everything was perfect and the Manager was so sweet and helpful. Need more like her.Rebecca L.
I was double charged,I tried to tell them I was already charged and it was done again so now I'm stuck trying to get the end charge back.I will not recommended or use uhaul again.I will spread the word on how uhaul operatesJennifer R.
trailer was not at the reserved location...had to use another location. Rented a 6x12 covered trailer with a very heavy tongue weight...no one there to help get it on the hitch. I am 68 years old, it was all I could do to get it loaded and unloaded. Very poor.David H.
Very disappointed in service. No help available to hook up rental trailer. Wiring connections not even on unit. Had to take wiring extension fron another unit of the same type to have running lights to travel on public road. Had to inflate tires to proper pressure after leaving rental place. No qualified inspection of any type. Had to perform inspection myself prior to towing vehicle. Tow dolly was advertised @ $54, but when it was rented it cost $125. Even reserved for advertised price and this included no extra equipment. Had no choice in the matter as other people were waiting for me with tow dolly. Total disappointment. Will NEVER use this rental service again or rcomend to anyone else, either.Maxie S.
Too expensive..Jacob T.
El cliente no dejó un comentario.jason B.
El cliente no dejó un comentario.Billy P.
Great service...young lady was very nice, quick and knowledgable...made the whole experience pleasurable...changing my usual rental place to this one!Paul K.
No change needed. Kathy was excellent.Kathy K.
El cliente no dejó un comentario.Maureen M.