Everything is goodGUSTAVO Z.
Customer Reviews for Little Ponderosa
(Distribuidor de U-Haul del vecindario)
Alma, AR 72921
(N Of I-40)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- mié.: 8:30 a. m. - 3 p. m.
- Jue. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.: 8:30 a. m. - 3 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.JENNIFER R.
Extremely helpful lady (owner I believe), who went above and beyond to solve issues that we were having our move. Couldn't have been more friendly.David D.
The ratchets were pretty rusty and extremely hard to use. Swapping them out sooner would be a good idea.Nathaniel C.
Absolutely loved the people there. Extremely helpful. Awesome job. GraciasGARY D.
Very friendly and helpful. Will always recommend this location.Patrick C.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.KEVIN S.
Thanks for helping me outAHMAD A.
Friendly and helpful dealer! Simple and overall a great experience.JANET M.
Very friendly and helpful. Definitely will be my go to dealer in this area.Patrick C.
El cliente no dejó un comentario.Christopher F.
Great customer service. Very friendly and a joy to speak withSamuel H.
I have to say that the young lady (whose name I didn't catch) that I spoke with (around a half hour till pick up time) was very pleasant and understanding of my concerns/questions. I was worried they would dismiss my husband (who was picking up the truck since it was only my information used to reserve the truck online. She explained everything perfectly and her tone alone made me confident with this company. Thank you â˜ºGRANT H.
El cliente no dejó un comentario.JENNIFER F.
where to return the keyJAY W.
Was good. Somewhat crowdedGALEN S.
El cliente no dejó un comentario.GALEN S.
Love to rent from them it's always so easySHARON M.
Very accommodating. Great people!Britt J.
El cliente no dejó un comentario.Stephanie B.
So easy and convenientsharon M.
El cliente no dejó un comentario.RANDY M.
El cliente no dejó un comentario.CHARLES M.
Everything went smooth as it has every time we rented themsharon M.
Everything went smooth I was in and out and picked up the truck and the return was just as easysharon M.
El cliente no dejó un comentario.AUBREY T.
When I was stranded and needed help, Trampus and Traci at the U-haul where there when I needed them. They went above and beyond to make sure I had what I needed to get back home, Trampus went out of his way to make sure all my equipment was hooked up properly and safely. I couldn't have been luckier to meet such nice people and can't recommend enough this local U-haul.ash T.
El cliente no dejó un comentario.RODERICK H.
El cliente no dejó un comentario.wesley L.
Tracey was extremely helpful and pleasant as always! We've used Uhaul at the Little Ponderosa location in Alma 5 times in the past 6 months. Their service is always impeccable. ¡Gracias!David G.
El cliente no dejó un comentario.CHERYL B.
El cliente no dejó un comentario.Phillip G.
Give Traci at the Alma site raise, for she surely went the extra mile to ensure my rental was a great experience!DONALD A.
El cliente no dejó un comentario.RONALD S.
Tracy and Trampus were so courteous and helpful. I will definitely use Little Ponderosa again. ¡Gracias!Mandy B.
Entire experience was GREAT!melinda M.
El cliente no dejó un comentario.Mandy B.
El cliente no dejó un comentario.Robert M.
The staff at The Little Ponderosa were very friendly, I wouldn't change a thing. They treated me as if they had known me for years.Franklin M.
Terrible. Charged me twice. Will not return my phone calls. Also, notice how many 5 star reviews on here are from "Traci T." That's the woman who works there. Fake reviews. Terrible customer service. I would never recommend this location!DALTON T.
Excellent customer serviceTraci T.
El cliente no dejó un comentario.richard W.
El cliente no dejó un comentario.GEORGE J.
El cliente no dejó un comentario.Tracie T.
Truck was not available where we wanted. Thank you to everyone that worked together to get us our truck on timeTraci T.
El cliente no dejó un comentario.PATRICK T.
Extraordinario servicio al clienteTraci T.
El cliente no dejó un comentario.JUSTIN W.
Holiday weekend and he made arrangements to meet me to pick up trailerroyce P.
Excelllent customer service.Traci T.
We spent more at this location for a 15ft truck than a 26ft on a previous rental. The insurance was higher at this location than the last three rentals!!!DONALD F.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.joseph M.
Excellent serviceTraci T.
Specific to the trailer, one of the latches that hold the tailgate in place was bent and was difficult to use.Jeremy P.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Kathryn F.
El cliente no dejó un comentario.Ernie S.
El cliente no dejó un comentario.Dorothy S.
Uhaul needs to maintain the tires better, possibly look for signs of dry rot, I was only an hour down the road when one of the the trailer tires shredded. Other than that the experience was good.PAUL F.
El cliente no dejó un comentario.Della A.
Great customer service staff is more than willing to go the extra mile.Dermott M.
Great people, and couldn't be more helpful. Great experience!Dermott M.
El cliente no dejó un comentario.Zachariah E.
Friendly people and great serviceJEFF and CINDY H.
El cliente no dejó un comentario.eli R.
El cliente no dejó un comentario.Chuck B.
Outstanding customer service...would recommend this locationWilliam M.
Already Awesomenatalie H.
Not much, I really like using U-Haul Haul, the safety and reliability are the top reasons I choose uhaul. The inside of this specific facility could use some cleaning, they have dogs and cats inside.Kenneth Z.
El cliente no dejó un comentario.Norma R.
El cliente no dejó un comentario.bill R.
This location was 40 miles from me, but the only one that had the equipment I needed. I got a truck with auto transport attached. They explained everything to me very well and were extremely friendly. They hooked up my car, and I had no issues during my cross country drive. Even though this location was far, I would go back again due to the service I received.Nikki K.
El cliente no dejó un comentario.Scott M.
Little Ponderosa personnel were great.Gerald R.
El cliente no dejó un comentario.ezmralda B.
I feel like I sort of got jipped. I got charged for an extra day and a cleaning charge. I got her to tell me I'd be reimbursed for the "accidental" extra day charge. I also got charged a cleaning fee when I turned it in almost exactly as I received it, which didnt seem too dirty to me? Then the woman at this location said she cleaned sticky stuff up for 2 hours?? What? I moved 4 boxes and a table in a 20' truck because it was the only one I could find. 25 bucks for a cleaning charge isn't worth the fight for me. At least I got $55 back out of the $89 I was originally charged. I'm assuming I'll still pay the extra tax.. When I talked to the woman, she was always pleasant, but I couldn't help but feel like I was getting weaseled out of money because she didnt think I'd call back about it.. maybe I'm wrong.Harrison N.
El cliente no dejó un comentario.Randy M.
Easy and fast rental serviceTraci T.
El cliente no dejó un comentario.Lonnie N.
The truck was so over priced it was unreal. The truck was dirty and stunk so bad of cigarette smoke I wanted to puke. I was told the truck was 39 dollars, not that after the 39 dollar charge I was getting charged a dollar a mile and the truck had to be returned in 8 hours. Plus 15 more dollars for insurance and I only drove the truck 12 miles. To top off the whole trip the breaks barely even worked. Over all I would never use a UHaul truck again, I would rather make 200 trips in my own truck than to give someone money like that again.chad G.
El cliente no dejó un comentario.Larry H.
Tracy was AMAZING! She went above and beyond to get us the size truck we needed. She went and picked up at a different location so we could have a 26â€. She truly is an Angel, she helped me extend the truck an extra day, we were really in a bind and she helped us even though it was outside of working hours. It just so happened she followed up with me previously on getting the truck we needed, by text. She didn't get back from getting truck in Little Rock until later in the evening the day before we were to pick it up. Again, going above and beyond. We needed extra time for our move and I texted her after hours and was praying she would reply/help us again. She did! She extended our truck a day, after hours, on her own personal time. We are so grateful for her, couldn't of asked for a better experience, absolutely the best ever!!! Highly recommend!KATY G.
El cliente no dejó un comentario.michael C.
i dont understand how i can rent the trailer on time its 65.00 and three days later same size trailer going to the same location 119.00 on real u just lost all my bussiness thats not how u do bussiness when the first of they charge for extra days and there was no extra day that lady bar t bar was very rude and unpleasent she return the fee and never did any question for me thanks i wont be using uhaul because of thisCecil M.
El cliente no dejó un comentario.Nanette S.
I rented the truck for my daughter to move out of state. She was the one that returned the truck so I can not answer the questions about the location the truck was returned to.Rosalie W.
UHaul advertises they have 24/7 service. I rented a car dolly Saturday morning one way and was advised I had to pay for 3 day rental. I only used the dolly for 9 hours but could not drop it off as all locations at my destination were closed for the weekend. I left a message for Little Ponderosa explaining I could not leave the dolly outside the gate for fear it would be stolen. My call was not returned and was unable to return the dolly until Monday morning when they opened. I feel it unfair to pay for days that were unneeded and unused. It also caused an inconvenience with not being able to use my truck freely with the dolly attached. I feel I should be refunded for 2 days I did not use the dolly because your facilities were not available. The return instructions provided were for trucks not dollies.Tamra C.
El cliente no dejó un comentario.john G.
Tracy was WONDERFUL. She went above and beyond to help a mom get her college student back to dorm life. Thank you and will use you again.dawn M.
I was scheduled to pick up in Russellville and after confirming that morning and driving 80+miles only to arrive and there was no truck. I was very unhappy. It took till almost 2 in the afternoon to find the only truck in town and then had to drive the next day and r event it. This is the second time I've had a bad experience with Uhaul.Pamela H.
El cliente no dejó un comentario.David M.
Little Ponderosa was easy to deal with, and made sure my trailer was there to pick up on time. will use them again!mark S.
El cliente no dejó un comentario.Price K.