Comentarios del cliente para Little Earles

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Little Earles

Grado total:

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Timothy O. en

Grado:

Untrained staff on site. Didn’t even know they had a truck.

Gary S. en

Grado:

Understand and be able to assist customers with u-haul regulations

Linda G. en

Grado:

The young girl who helped us was a sweetheart, but I have never dealt with a Uhaul location that wanted References. I met my daughter there.....she had driven from Raleigh with her Tahoe to haul the trailer....And even though I had made the reservation with her vehicle being the towing vehicle, I think it troubled them that she was driving it and not myself. Also, thank goodness she was there because we were literally handed the receipt and told “ thanks and good luck”.......we were on our own to attach the trailer....no help! My daughter is a rockstar and was able to do it, but had it been left to me I would’ve had no idea how to attach it.

MICHAEL A. en

Grado:

El cliente no dejó un comentario.

Vivian A. en

Grado:

First of all. I was misinformed when I rented the truck. The rental was not for a period to exceed four days. I was informed before I left Virginia, that monies would be reimbursed if I got the rental back earlier than time allocated. That was not the case. The agent did not disclose the fact that the refund only applied to local moves; not long distance moves. The vehicle was in poor shape. The ride from Virginia to Florida was uncomfortable to say the least; and I regret that I did not use another rental company.

Jared H. en

Grado:

The "owner" at this location had never done a uhaul checkout before. She stated she normally has someone else on her staff complete the orders. My rental was suppose to be checked out at 0900. I arrived at 0840 and the rental was not checked out to myself until 1045. Due to this i was not even given a receipt for a military move. Instead suggested come at a late day to have her employees generate one for me. Due to the untimely service and explanation of the rules outlined with the company i had to exceed the "allotted" milage given.

Dinesha C. en

Grado:

First of all you need to charge the CORRECT card. You charged my mom in law Card and her card was only suppose to be used to RESERVE the truck not as a point of payment WHICH YOU STATED IT WOULD NOT BE or she wouldn't have used her card. She's furious!!! Secondly, you gave me truck on almost empty but charged me fuel charge when I gave it back to you the way I received it. Furthermore, its The worst location and experience! Don't go get any truck from here!!! EVER!

Novella P. en

Grado:

Personnel were very helpful but new to having Uhaul so lack experience.

Joseph R. en

Grado:

El cliente no dejó un comentario.

Ruvondra M. en

Grado:

El cliente no dejó un comentario.

MaryAnn C. en

Grado:

El cliente no dejó un comentario.

KERBY L. en

Grado:

El cliente no dejó un comentario.

Shondia W. en

Grado:

Have the knowledge and know how to put the equipment on the Uhaul

James P. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Gary S. en

Grado:

El cliente no dejó un comentario.

Vernon S. en

Grado:

Your website needs updating, you sent me to two different places to return the trailer but they were out of business. Finally you found me a third place, your poor management costed me to be two hours behind schedule and cost me money and time. Completely disappointed—no one offered any compensation or even a “sorry”. GET YOUR GAME UP.

Martin C. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

El cliente no dejó un comentario.

john G. en

Grado:

El cliente no dejó un comentario.

Anthony A. en

Grado:

El cliente no dejó un comentario.

Linda D. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

nelson T. en

Grado:

El cliente no dejó un comentario.

Lucian F. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

I had no issue with Little Earles location. I had a HUGE issue with the dispatch center in Portsmouth VA. Reserved a 20 Ft three weeks in advance with U-Haul for a one way move 4 1/2 hrs away. Less than 24 hrs before my reserved pick up time of 8:00 am, I get a text that my truck was to be picked up 20 miles away from where I had requested AND at 2:00 pm. I sold my house and HAD to be out that day. I called the dispatch center to inquire. I believe her name was Lisa. She said "oh, that site doesn't have a 20 ft truck and they close at 2:00! Why was I confirmed for a 20 ft truck AND location that neither one was available!!! I asked to speak to her supervisor. She said her supervisor was off. I asked to speak to any supervisor. She said they were all off. I asked for the building manager...he was off too!!! Nobody minding the store other than first line folks??? I don't believe it. she would not let me speak with anyone in charge. She did say she could get a 15 ft truck at Little Earles right down the street from me. I was desperate and had no choice as I had to be out of the house. I asked if there was a larger truck anywhere in Tidewater I could get as I was moving out of town. She said NO! I was desperate as I had no choice!! Horrible service, especially after reserving a truck 3 weeks in advance. If you can't honor your reservations U-Haul, you shouldn't even be offering it!! U-Haul not dependable to honor their own reservation system!!! Have had to tell many others who asked how the process went with U-Haul that they don't honor their commitments! Little Earles was great to work with, they had no part in the complete lack of responsibility of Lisa and U-Haul dispatch in Portsmouth, VA!

JULIE A. en

Grado:

El cliente no dejó un comentario.

wayne W. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

Try harder to place out of state closer to the locations closer to the customer, knowing that they already have a long distance to travel from state to state.

Michael B. en

Grado:

El cliente no dejó un comentario.

Leonard I. en

Grado:

El cliente no dejó un comentario.