This was the third location that I had been moved to for an auto trailer. She made everything alright with a great sense of humor. She, unbeknownst to me, stayed past her closing time because of the previous inconvenience and made me a customer for life. That's what customer service should be. Thank you for going the extra mile!CHRIS M.
Customer Reviews for Lions Den LLC
(Distribuidor de U-Haul del vecindario)
Selma, NC 27576
(currently moving to Selma from 839 Brightleaf Smithfield NC)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- 6/1/2022 - 6/11/2022: 8:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Charles R.
There was coffee in the cup holder but it was good other then that. Came with half a tank of fuelbriana A.
get employees with better attitudes, we literally just walked in and they just had an attitude for absolutely no reason. the lady also had money in her bra which is where she kept the change she gave back to me, it was disgusting.AMAYA R.
El cliente no dejó un comentario.Lorna H.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Erika P.
El cliente no dejó un comentario.Myishia W.
After running around for 2 days...MIKLE T.
I ordered an appliance dolly with the truck weeks ago. No appliance dolly at pickup which left me scrambling to get one.Joseph S.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.BENNIE W.
The straps were wrapped incorrectly for the tires, and were extremely hard to get undone. The owner of the building was rude when I returned the equipment. When I arrived to purchase the car dolly, the owner required me to wear a mask, but did not wear one themselves. Will not use this location ever again!MELISSA W.
Paper work would be nice instead of all this email stuff and have to have a smart phone. On returning truck staff was rude didn't appreciate that at all.Virtinia P.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Joshua P.
We had great experience with our move. We were treated wonderfully and it was a super easy process. Moving can be stressful, they helped make the process smooth.kelly A.
They didn't carry any uhaul supplies, I had go all over looking for straps, boxes. That made my rental time and gas and mileage wasted. No happyNalini C.
El cliente no dejó un comentario.Brandi N.
El cliente no dejó un comentario.April H.
El cliente no dejó un comentario.BRIANT H.
El cliente no dejó un comentario.FABIO T.
El cliente no dejó un comentario.Steve A.
El cliente no dejó un comentario.CARL S.
I had a wonderful experience with this location. I had reserved at another location which did not have what I reserved available and after going to 3 locations I was able to get one from here even though it was after hours she was willing to help me out in the situation I was in!Misti D.
El cliente no dejó un comentario.CRYSTAL H.
Customer service was very good. She was kind and helpful. Equipment was in very good condition. Location, not so good, because it's located behind another building and hard to see from the street. Narrow path to get to the building and a very small parking lot if you have a large vehicle.Tony P.
Employees need to show up on time and act like they actually care to be at work. One of the worst customer service experience I have had. I am sure everyone that was waiting would agree with me.Elijah O.
Dropped off after hours and has no contact with the personnel there. Six months ago I picked up a trailer from this location and they were very helpful.Christian B.
Make sure that the truck is clean. My truck had cashews in the floor of the cab and rice/little screws throughout the cargo area. Also â€¦ the lady at the pick-up area told me to put on a mask even though she did not wear one while I was there. If you are going to force me to wear a mask, then you darn sure better be wearing one yourself!!Gregory B.
El cliente no dejó un comentario.KERN M.
Nothing was in truck that I had ordered. And they would not answer phoneSherrill B.
Great customer service if I need one again I will definitely go to this location.ashlee M.
El cliente no dejó un comentario.Jena L.
El cliente no dejó un comentario.JOSEA G.
Great and friendlyMATTHEW M.
Have more 10 footer trucks. Great.Rachel A.
Pick up and drop off locations very efficient, and pleasant mgmt/staff. ¡Gracias!Nancy S.
Great customer service. Young woman very helpful and fun to chat with. Hope to do business with Lions Den LLC again.Stan M.
El cliente no dejó un comentario.John Y.
Awesome service, awesome people, all around great experience.... 5 stars.Samuel R.
Service personnel was very friendly and on point. He handled everything very professionally.DAVID C.
To improve for the next customer, you need to shut this place down! I have rented from there twice and the lady is the RUDEST person I have ever met!!! I rented the U-Haul for the entire day because I wasn't sure when exactly I'd be able to get there but I wanted it to be available. Even though there were posted hours that they didn't close till 5pm. The lady called me at 1:15 pm and asked me where I was because she had "things to do". And talked to me UGLY! Well she shouldn't have a business with posted hours if she isn't going to be able to be there during those times. I will be telling EVERYONE I know to NEVER rent from this place. Also I will be contacting U-Haul directly because I do think that this type of behavior is UNACCEPTABLE!Ashley B.
El cliente no dejó un comentario.Noah K.
El cliente no dejó un comentario.jacklyn L.
El cliente no dejó un comentario.KIM C.
They were very helpful in trying to find an appliance dolly for me. Very friendly, nice atmosphere.Christian B.
miss Jena was awesome to deal with each time i called for info and day of pick was great , highly recommend her and storeKen M.
El cliente no dejó un comentario.TAMMY M.
They totally rented me the wrong truck, no blankets or dolly that I ordered were thereREBECCA L.
El cliente no dejó un comentario.MALCOLM B.
El cliente no dejó un comentario.Andy Q.
El cliente no dejó un comentario.Omarion G.
El cliente no dejó un comentario.Ruth M.
El cliente no dejó un comentario.Carlos M.
Best U haul service I've experienced. Great customer service. When I need another I'll be back. I give them three thumbs up.Margaret O.
the lady at this location was very nice and helpful.CARL P.
Was told upon arrival that The tow dolly equipment that was reserved was unavailable. Offered a trailer instead. Told them I wasn't sure if I could use a trailer but didn't have a choice since I wasn't notified earlier. Was later told they tried to contact me. I had a missed call from an unknown number with NO MESSAGE LEFT, no text, no email letting me know the equipment was unavailable. Had no choice but to try the trailer and it would not work (limited space). ReturnEd it 45min And asked about a refund and was told no, but corporate could help with that. Had to go to another town/dealer and grab up a dolly. I checked online and it was not available but called anyway and it was there, thankfully. Yet again, UHaul and it's reservation process was worthless. I do not recommend putting any kind of expectations that equipment reserved will be in place.Chris M.
El cliente no dejó un comentario.WILLIAM F.
Personnel was helpful once you got off of the 1hour or more wait. The only way that I was really comfortable about dropping the truck off is because we saw another one parked there. So the end process was not bad.PORTIA W.
El cliente no dejó un comentario.Phillip N.
El cliente no dejó un comentario.JOSEPH H.
Very easy and quick process of getting the truck. Would come again if necessary.Debbie G.
El cliente no dejó un comentario.Heather H.
Improve the customer service, she was very rude!Andra B.
El cliente no dejó un comentario.Eugene G.
El cliente no dejó un comentario.Michael T.
Very friendly, helpful, and communicated promptly when we realized we needed the trailer longer. This is the second time we have used this vendor. We drive past one location to go to this vendor because of their great attitude and service.Patricia B.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Christopher T.
All goodSTEVE H.
Don't certify this location for conducting Uhaul related business!DOUGLAS S.
El cliente no dejó un comentario.Patience B.
El cliente no dejó un comentario.ATHAMS D.
Excellent service on a moment's notice. The place I had reserved a U Haul a week earlier for 10 am was closed. These fine people got me on my way promptly.Alton O.
Jena Marie was extremely helpful. I had to change my reservations 3x within a 2 week timeline. Her patience and knowledge about the process made me feel great as a customer. Before, I came to Lion's Den, LLC.....I made visits at 3 different rental companies. Moving forward, I will continue to only reserve trucks through Jena Marie & the Lion's Den family. Thank you for your time and review of my experience. Cordially, Ian K. SwankIan S.
El cliente no dejó un comentario.KEVIN L.
The Lions Den location was easy to work with and had great customer service. This is my new rental location.Megan M.
El cliente no dejó un comentario.Crystal T.
El cliente no dejó un comentario.Billy C.
El cliente no dejó un comentario.Karen P.
I put more gas back into the truck, then it had when I took it from the lot. And I got charged for it !!!!!! I won't go back to rent from them ever again. And I'm going on Google and tell people about my experience to. Good luck u-haul. Assholes.david A.
This is an excellent rental office. Professional, clean and on time.Scott C.
Outstanding and courteous very knowledgeableLarry W.
Daniel was very friendly and helpful with the paperwork needed to rent the U-haul trailer. I would definitely use Lion's again.Davidson N.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Beverly C.
El cliente no dejó un comentario.Orlando S.
The location itself was excellent. The employees were great. But the truck itself was not well mantained. During my travel time, it began to rain and we were getting wet inside the cab. Water was coming in through the back side of the roof and the inside of the windshield. There was so much water coming i through the windshield i couldnt see outside anymore. Had to stop and took lo get to get to my destination. Im sure my comment wont make a difference but hope someone reads it and fixes the issue with the truck i rented. Graciasmiguel R.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Randy C.
El cliente no dejó un comentario.Agnes W.
I was told by customer service that they were there waiting for me but didn't open until 10:00 on Sunday. Had trouble finding the location never did see the company name. Had to call customer service back to get help checking the vehicle in.Debbie U.
El cliente no dejó un comentario.retha M.
Very good serviceMary R.
Biggest issue with this place was they are running 6-8 other businesses. So, both times I went in there was no on actually there. I had to call the owner to have someone show up. And the owner doesn't answer as â€œUhaulâ€. So it's confusing who you are talking to. This part is to Uhaul directly. On my drive down, I saw 3 separate Uhaul trailers with blown tires on the side of the road. The paint on ours was worn off. The quality of the trailers Uhaul is renting is questionable and I will not be using the service again.Joshua E.
El cliente no dejó un comentario.Maricarmen S.
El cliente no dejó un comentario.Scott W.
El cliente no dejó un comentario.Bobby T.
El cliente no dejó un comentario.saul M.