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Barry B
Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a wire sticking out of the driver seat that gouged into my leg, it hurt. but could’ve been a lot worse if I was wearing shorts or leggings
Melissa OService was great ! Easy loading and unloading!
Garry CFriendly service.
johnny cThe location is great. U'Haul's online reservation, check-in and check-out software is a huge pain in the butt.
David S5 star service!!!
JAMIE SI was charged for a second day of rental I called when the charge came through and was told they would call me back. They never called me back. I went by a week later thinking they just needed time and was told they would call me back. They never did. I rented the trailer on a Friday at 4pm and returned it the next day on Saturday before 4pm. They are closed on the weekend and nobody was there to check me in. I’ve made two attempts to contact them and don’t know what else to do. I did my part and as agreed. I would love for someone to contact me.
Dorsey YGreat job
Chris NMy wife and I have rented a few trucks from this location in the last few months and every time we do we are very satisfied with our experience. The owners are the nicest people and we always look forward to seeing and catching up with them. I will definitely recommend them to anyone I know who needs a truck.
Matthew FVery frindly and a pleasure to work with.
Charles GOwners were friendly, competent and professional. Great experience.
Parks BGive this location more variety of vehicles to chose from they did not have pick up trucks or Vans to rent on daily basis Great service friendly staff winning combination
Rich MI got charged for a dolly $7. I never received. Other than that. GREAT service
Lorena MTruck was not cleaned well. Found food, medicine and more from previous renter. Driver side mirror was broken/loose making maneuvering difficult
Lane BU-Haul MUST upgrade the app, the mobile check in and truck return process is HORRIBLE through the app and you can't pick it up at off hours, which is the entire purpose of the app if it doesn't work well! You have to upload a DL pic each time, the photos taken don't load in a timely manner, and the GPS doesn't pickup your location accurately! Upgrade is desperately needed !
BRANDIE TThere is old food in the driver side door pocket. I did not eat in the truck. The driver's seat does not sit evenly.
Robert SEverything was good
William PTeam at Line X were great! Pick-up and Drop-off were easy and all questions addressed. Excellent customer service! There was a discrepancy online when completing the reservation. The 10’ truck online shows it includes a built-in ramp to support loading/unloading; however, when I picked up the truck, it did not have a ramp. I think this is a UHaul issue and not reflective of the Line X team.
Lindsey HImprove the app/mobile check-in/out service
Joseph AThe moving experience went extremely well, thanks to UHaul!
cathy mThe things needed to complete on the APP the day off wasted 1 hour of my time as the network was down and I should have been able to upload my license, references, contact information BEFORE I arrived. This was not an option as I checked daily until pickup. The only thing I should have done on pick up day was get the code and look for damage. The APP not fully working and taking minuets to load or time out will cause me to not use UHAUL in the future.
Chris CI would not change a thing. Just always have plenty of things to rent so I don't have to go anywhere else.
WADDIE JThe staff is very professional, courteous and accommodating. The equipment we've received is always clean and in good condition.
MICHAEL KLovely experience! Would recommend anyone to go there. Nice folks!
Michael HNA
Dewey HVery prompt and friendly service. Great experience!!
David PAgain, great group of people to work with. Check in was quick and easy.
James SNot charge so much and make sure the vehicle is well maintained.
Kyle BWas soso
Marvin BThey were closed when I dropped off but everything was easy and great!
Maria Cyour 24/7 app sux would not work for me !!! I tried 3 times for 30min. could not get it to work, will not ever use are try to use it again.
steve mLocation did not have an appliance cart when I went to pick up the trailer
Mason HQuick and easy return. I would recommend.
Tracy HGreat folks
Michael BNothing, site was easy to find, plenty of room for parking, drop box for keys clearly visible.
Kristy GAwesome fast friendly service wouldn't change anything thanks
James HThis is U-Haul best location! I have used U-Haul many times and this location out serves anywhere else
Floyd BThe ratchets for the tire straps could use some lubrication like WD-40. They worked ok but were harder to ratchet.
BOB RNothing great service very friendly couldn't find anybody better
DAvid RWonderful service. Highly recommended.
Bryan SVery friendly and personable!
Seth OWouldn’t change a thing!!… Great service!!!…Everything went smooth.
Dana TMy 2nd time using location. Will use them again in future.
Odell BThe U-Haul smelled like cat urine in the back and dog feces in the cab. I had to mop and clean it myself to attempt to get the smell out before we could load it. This was an awful experience.
Sheanna RNice manager friendly helpful.... Staff excellent competent
Frank BNothing! Excellent experience with wonderful people!
Bryan SOne of the best for Uhaul
Weston GNot one thing!!!! Would recommend to anyone and would definitely use again!!!
Bobby TThis was a great experience and will rent from this location again. The team was wonderful to work with and helped me with everything. I will recommend this location to everyone I know that can use this service.
Lee C