Comentarios de los clientes para LINE X of Placerville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de LINE X of Placerville

Clasificación general:

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William A.
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El cliente no dejó un comentario.

Craig K.
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This uhaul location went above and beyond when I ran into a little snag. Thank you!

Cody M.
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El cliente no dejó un comentario.

KRISTINA S.
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THANK YOU!

Carol V.
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El cliente no dejó un comentario.

thomas S.
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El cliente no dejó un comentario.

Rex C.
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El cliente no dejó un comentario.

Matthew S.
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Super great crew at this location. I would recommend them to anyone.

Robert R.
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El cliente no dejó un comentario.

EVe G.
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Everything was awesome Devin very helpful and Frankie very happy great job

Rex C.
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Very helpful and courteous staff

Michelle O.
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Had trouble with the pick/up lock box barcode being read through the U-haul app, but an employee was able to complete the transaction manually.

Ron F.
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El cliente no dejó un comentario.

AMANDA M.
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El cliente no dejó un comentario.

cody M.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

Jerry S.
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I just want to recognize Devin's great customer service. Great personality, helpful, and knew his business!

Robert R.
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El cliente no dejó un comentario.

Israel L.
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El cliente no dejó un comentario.

GARY B.
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Older truck, somewhat run down. Rubber trim around windshield was coming off. Bad cigarette odor, had to keep the windows rolled partially down, despite the hot weather. I paid for 3 dozen blankets, but there were only 19 available. Was still charged for 3 dozen. I should get a refund!!!!! Also, had difficulty with early check in. Reservation was not set up for uhaul share. Delayed getting the truck. On returning the truck, the man checking me/truck out was quite friendly and helpful.

heather F.
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na

Linda L.
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Second time using this location. The staff is always friendly and helpful!

Roger S.
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El cliente no dejó un comentario.

Michael V.
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With Covid, we anticipated the cabin of the truck to be clean. It was not. We also were told to sweep out and fold blankets, but this truck was never been swept out before we used it. We actually swept it out before loading.

Terence V.
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El cliente no dejó un comentario.

Sharon F.
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El cliente no dejó un comentario.

Jennifer H.
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Great costumer service. And very helpful

Theresa B.
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The gas gauge incorrectly shows the gas tank lower than what it is.

Karli T.
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Great customer service

Brian S.
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The U-Haul online return system is overly burdensome. Too many pictures. You need to streamline the process.

koen S.
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El cliente no dejó un comentario.

Roger F.
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good job.

Robert H.
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Customer parking full with emp. cars. Computer didnt work Computer attendant needs more training on computer. Truck looked like one giant X it had so many damage stickers. Ridiculas fees almost 40 dollars worth of undeclared fees at time of renting. The list is quite extensive. Next time I am gonna rent a compact car and use that. You guys suck

Kurt C.
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El cliente no dejó un comentario.

tracy R.
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El cliente no dejó un comentario.

GLENN B.
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I returned the equipment 2.3 hours late and was charged an extra day for the late return, I have rented from Uhaul many times over the years and have NEVER been charged for being late. Maybe it was the lack of available trailers that prompted the RUDE and uncompromising treatment by the staff. She did not even entertain WHY I was late, didn't bother to ask as it seemed more about teaching me a financial lesson on how to be on time. The line at the dump was long, the material being dumped required PPE gear, and I washed the trailer before returning it. I wrote this locations first YELP review and gave them a 1 star for their rude and unacceptable behavior which left me very upset and questioning whether I will continue to use Uhaul or choose a different provider such as Home Depot. Thank you

Nikole B.
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Very friendly and extremely helpful.

Sandra B.
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El cliente no dejó un comentario.

Zack C.
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El cliente no dejó un comentario.

Robert H.
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P/U truck had damage, clearly marked, from prior renter. Dents, digs scratches all around. Staff had damage clearly marked. Truck did the truck, just what I needed

William B.
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Busy place, friendly and efficient service

teresa C.
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El cliente no dejó un comentario.

Ken T.
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If all U-Haul places were like “line-X”, you really wouldn't need to change a thing. There customer service was outstanding!

Chris M.
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This vehicle smelled like cigarette smoke! As a non smoker I had a solid headache during the entire time I was in it! Not sure about you smoking policy in your vehicles but you should plaster the cabs with “No Smoking “ signs...

Patricia F.
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El cliente no dejó un comentario.

Jerry R.
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El cliente no dejó un comentario.

Ronnie S.
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This location needs to upgrade their Internet, there was a line of 5 people (I was #3) and had to wait for 45 minutes to pick up the truck.

Wesley M.
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El cliente no dejó un comentario.

Jacquelyn B.
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The Line X dealer was very helpful, prompt and courteous. Unfortunately, Line X was our alternate pickup location. The primary location, Roseville, CA, did not have our trailer on site at the appointed pick up time, which was reserved 6 weeks in advance. Further, Roseville had us wait in line, complete all paperwork, pay the charges and only then did they determine they did not have our trailer on site. This wasted hours of our time and forced us to travel an hour to Line X to get a trailer. Dealers should check their inventory every morning against reservations and call customers to let them know if they don't have the equipment ready to go. Roseville did work to find us a trailer at Line X.

Louis S.
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Very nice vehicle, easy to travel in comfort; excellent gas mileage.

Keith R.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Brynn P.
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El cliente no dejó un comentario.

Cory B.
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Staff are incredibly helpful and care about maintaining proper customer service.

Patricia C.
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El cliente no dejó un comentario.

Gary P.
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Friendly and helpful

Samantha W.
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I had a great experience with this company and will definitely use them again.

Daniel W.
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Staff was phenomenal. They went through all steps and the contract To ensure I understood the agreement. The location also completely cleaned and sanitized the U-Haul to ensure a safe rental. Great location.

Jamie T.
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El cliente no dejó un comentario.

Jeff N.
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Not only was Anna helpful and informative, the crew getting the trailer ready for me was also exceptional. They helped me with my lighting system which needed some tune-up before safely traveling with it. I will rent from them again.

Whitney J.
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It was great!

Robert C.
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El cliente no dejó un comentario.

Evan B.
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Keep up the good work!

HEIDI M.
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El cliente no dejó un comentario.

Trinity V.
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El cliente no dejó un comentario.

Amanda P.
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Thank you for your speedy and very friendly service.

William A.
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El cliente no dejó un comentario.

Konda D.
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the truck was not where we were told it would be we had to go find it and we ordered an appliance dolly and was provided a furniture dolly which we could not use...we want a refund for the appliance dolly

Vikki M.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

Roberta M.
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The people were so nice and helpful. They gave me excellent service. Thank you so much.

Thomas S.
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El cliente no dejó un comentario.

Kimiko M.
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El cliente no dejó un comentario.

Debra K.
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El cliente no dejó un comentario.

Jeannie S.
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When I initially made the reservation, it confirmed pick up of the truck 10 minutes away. Then I got a text the next day saying I'd have to drive an hour to pick up a truck. Um no. I canceled. Got back on and asked for a smaller truck. Okay, got one 10 minutes away. Thankfully you taught me to mistrust that so I called the location. Nope, they won't have a truck. Ended up several calls later having to drive 30 minutes to pick up. Not a pleasant reservation experience AT ALL. Customer service at the locations were good.

Steven V.
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Great service, friendly. I will use this location again.

Jordan M.
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The employees are amazing,while the business itself is well below par. They tried to charge me for 3 days (on a totally different charge than my original deposit and the actual amount). I called and even the employees were confused why it happened. They were fantastic at fixing the charge immediately. I got my refund the same day I called. Thank goodness you have great employees. I wish the employees worked for a company that was as fantastic as they are.

Brian S.
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El cliente no dejó un comentario.

JONATHAN F.
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El cliente no dejó un comentario.

Bryce L.
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El cliente no dejó un comentario.

Erik H.
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El cliente no dejó un comentario.

Tyler D.
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noticed and picked up multiple nails in driveway.

SIERRA M.
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They were very friendly and professional. It was very easy to rent and return the truck. I would definitely use them again.

John B.
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El cliente no dejó un comentario.

Nathan W.
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Line x Placerville best customer service hands down

Craig G.
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Nothing that I can think of. I was very satisfied

Richard J.
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Tell your customer the truth...I was told I would not be charged for the days you were closed...I only needed the vehicle for Christmas Day ...I only used it for one day...I was told if I returned the vehicle before Monday am , I would not be charged for the extra days ...please correct the charges...

Jose Trini V.
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El cliente no dejó un comentario.

David F.
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El cliente no dejó un comentario.

John Victor M.
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The car tie down ratchets need lubing!! Very hard to operate.

Evelyn Y.
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I payed for an extra dolly. There was none in the truck. Had to go purchase one. Time was short for the move. A lady called for my check in and allowed me to change for a smaller u-haul. I originally wanted the smaller truck but was told that the pull out ramp did not go with the smaller truck. The woman on the phone said it did and changed my size truck. When I arrived the check in process took an hour. We had a total of 3 hours for the move. After getting the truck we had 1 and a half hours to move. We had to leave many possessions. A storm was coming toward Tahoe and we had to get over the pass. There were no blankets, no dolly of any kind. I was charged for the extra dolly and paid the price for a 24 footer instead of a 19. I am so disapointed and my mother will be out of many cherished possessions. I will get my truck from someone else this summer. When I move these items to Montana.

Steven A.
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El cliente no dejó un comentario.

Evan M.
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Head lady running uhaul was lovely and efficient. Already recommended to another friend.

Jon A.
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El cliente no dejó un comentario.

Angela A.
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Everything went smoothly. We were picking up a trailer the same day some one was dropping it off. Went without a problem.

Robert R.
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El cliente no dejó un comentario.

michael K.
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El cliente no dejó un comentario.

James L.
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Placerville U-Haul provide great service from phone reservation to pickup. Thank You

darlene H.
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Onna did an excellent job.

jeff K.
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There needs to be a better way of securing a truck other than the employees using a flip phone. Really?...….The rental process was better than expected.

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