Customer Reviews for Linden Ave Shell
(U-Haul Neighborhood Dealer)

333 reviews

1300 Linden Ave   Arbutus, MD 21227

(410) 242-6916

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(410) 242-6916

1300 Linden Ave
Arbutus, MD 21227

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

please make sure the back is clean for everyone to load in there belongings i had to lay down blankets thankyouuu

anthony nguyen 
Rating:
5.0

Customer did not leave a comment.

Dorothy Talbot 
Rating:
4.0

Customer did not leave a comment.

kam kimlai 
Rating:
5.0

Customer did not leave a comment.

Tiara Floyd 
Rating:
5.0

Customer did not leave a comment.

Shawne Lesane 
Rating:
3.0

Closes at 5pm and they lock their pumps up too, so not a great drop off if you need to fill vehicle

Matt Spitzer 
Rating:
5.0

Customer did not leave a comment.

Timothy Langan 
Rating:
3.0

Misleading it say $15.00 from coverage and turn around in charge me $30.00 but my paperwork say $15.00 as well plus I put the gas back right where it was and again charge for two gallon

Michael Oliver 
Rating:
5.0

My only nitpick would be that the equipment had muddy wheels that hadn't been washed off prior to my usage. This location simply looks like a Shell gas station. If I didn't go into the establishment to ask where the U-Haul location was, I never would've found it, so better signage is my recommendation.

David Watson 
Rating:
5.0

Great staff

Sai Sumanth Bommineni 
Rating:
5.0

Customer did not leave a comment.

O Leonard 
Rating:
2.0

Drop box for keys should be more visible. It's very small and hard to find. Not much place to park the truck.

Shameka Winters 
Rating:
5.0

The truck was in good usable condition.

Neta Dixon 
Rating:
5.0

Customer did not leave a comment.

Mamud Sesay 
Rating:
5.0

The gentleman at this location was very friendly and courteous.

Timothy Backman 
Rating:
4.0

Customer did not leave a comment.

ryan fulgueras 
Rating:
5.0

Excellent customer service ... the young man was very polite, knowledgeable and personable. Will be booking again in about 3 weeks with him.

YVETTE FORD 
Rating:
1.0

Terrible No fuel in truck and then charged me for fueling truck Check in No one available except gas station attendant who told me someone would check it in when they get back By my receipt that was 4 hours after i dropped off the truck Terrible service and equipment on E when rented , returned on E and was charged $80 for fueling Terrible Terrible Optics here UHAUL I will think again before using you for sure

Nicholas Porter 
Rating:
5.0

Customer did not leave a comment.

Stephen Hyer 
Rating:
4.0

I think everything went well I will use that location again

louis upsher 
Rating:
4.0

Customer did not leave a comment.

Brittany Hepworth 
Rating:
5.0

The rental agent was friendly, professional, and reasonable, and the truck performed well. No complaints or suggestions.

John Messina 
Rating:
3.0

I’m not sure why but during my return process I was unable to take a picture of where I parked the vehicle but the process was listed as completed. The interior of the truck could have been cleaner.

Joshua Zellak 
Rating:
5.0

Friendly and helpful

Chimaobi Chijioke 
Rating:
5.0

Customer did not leave a comment.

Sean Wise 
Rating:
5.0

Customer did not leave a comment.

Maurice Ward 
Rating:
5.0

Stay the same way. Customer service is so good.

SHANITA LESANE 
Rating:
4.0

The vehicle was dirty in the cabin and storage area.

Gordon Rock 
Rating:
5.0

Customer did not leave a comment.

Felix Milan 
Rating:
4.0

Customer did not leave a comment.

Joy March 
Rating:
5.0

Excellent experience 👏

KURT MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Leonard Zinck Jr 
Rating:
5.0

Customer did not leave a comment.

Scott Pinkerton 
Rating:
5.0

The guys who assisted me were very helpful. Thank you! Excellent Service

Judith Kerr 
Rating:
4.0

My only complaint was the rental very expensive, I guess in line with inflation, but still.

David Aughenbaugh 
Rating:
5.0

drop off was excellent and extremely convenient polite service rep I would recommend this location ( linden ave shell station) 21227

CHARLES DORSEY 
Rating:
5.0

Excellent customer service

Teresa Wright 
Rating:
4.0

While booking the rental online, I read that the first 30 miles were free and that a handtruck was included with every rental. When I arrived to pick up the truck, I was informed that was not correct, so I had to rent one, even though I own two, because I didn't bring them with me because it said one was included.

Don Engel 
Rating:
3.0

Actually, I have booked the reservation of U-HAUL with an email but when I tried to online check-in with the above mentioned email, it shows that no reservation is there with email and your system cannot identify the account based on email. I request you to correct that in your system because I had to call customer care to identify my reservation based on my email. Other than this everything's good.

Praharsh Kumar Kolluri 
Rating:
5.0

Clone the professionals who work there! They are Great!

BRIAN JONES 
Rating:
4.0

Customer did not leave a comment.

Shiridinath Konduru 
Rating:
5.0

Customer did not leave a comment.

Shiridinath Konduru 
Rating:
1.0

There is no clear indication of where to drop the keys. We drove all over the parking lot several times and finally saw a small hole at the bottom of the door. They need signage. And they also need to clean their lot. I dropped the U-Haul off at 11:30 at night to only have my tire blown out by metal in their lot. Wish I hadn’t chosen this location at all. U-Haul itself has always been very easy and pleasant to deal with however.

Celena Dotson 
Rating:
5.0

It was a longer process then expected returning the truck due to the link expiring before my return time so I needed to contact the Uhaul customer service to have the agent help by resetting the link then she helped with the location errors on the site as well as my phone. Finally after 30 minutes I was able to return the truck. Overall both gentlemen at that location had excellent customer service but a fan of returning the truck only by completing the information on the website before I could return the truck.

SHANNON DAVIDSON 
Rating:
4.0

Customer did not leave a comment.

Joselynn Hernandez 
Rating:
5.0

Customer did not leave a comment.

Priscilla Rhodes 
Rating:
5.0

The process was easy and the truck was affordable! It was close to my house so I got a lot done! 5 stars!!

Krista Cantafio 
Rating:
5.0

Good Salesman and Good People. Was a pleasure doing business at this location.

gary patterson 
Rating:
1.0

They wrote on my paper 60038 but the actual mileage was 60050 I returned it at 60061 when I informed the clerk he just smiled and shrugged the cargo part was dirty it had leaves and dirt on the floor which I had to sweep out when I got it

Monaye Brooks 
Rating:
5.0

Customer did not leave a comment.

Leora Oliver 
Rating:
4.0

Only problem I had is.,when I drop off. They had a festival n the street was blocked off. So I had to take a detour inwhich it added more mileage. But the gentleman that was on duty was very friendly n helpful and understanding. Thanks

Darius Lynch 
Rating:
5.0

Customer did not leave a comment.

William Stiner 
Rating:
4.0

Still no receipt from online drop off?? I did both electronic and physical hand off of keys, just no receipt?? Is system faulting?

JAMES RUSS 
Rating:
4.0

Customer did not leave a comment.

Glenda Roberts 
Rating:
5.0

Nothing

keith murphy 
Rating:
5.0

Customer did not leave a comment.

Shahin Gharakozlou Lashkari 
Rating:
5.0

The truck was dirty, pile of sand in the back and trash and work gloves in the front (gloves still there). Tire sensor light on, went back in as I hadn’t pulled off yet, they knew about it. Told me I should “just keep an eye on the tire”, like WTF? That is not part of what I signed up for. Should of been mentioned when rented. As I’m driving I realize the Cabin light would not go off and the Indicator light for gas cap not tight kept popping on. I pulled over and called the station. He said he thinks the light stays on and had no answer for the gas cap light. I ended up pulling over twice to keep tightening it (keep in mind I just rented the truck). Finally went off. Couldn’t find how to turn on/off headlights…. Upon return I figured out why. The ENTIRE part that you turn on the headlights and dome light was gone. Just two holes in the dash. I noticed the holes when I first got in but never thought it was supposed to have something in it of such importance. Upon further inspection the ENTIRE UNIT it was pushed back into the dash. 20 mins later with my hand under the dashboard trying to push it back thru the hole hoping I wouldn’t get shocked I got it to the surface but gave up. I tried to call u-haul to tell them the light was still on, as it had been when I rented it, after over 20 mins on hold I hung up. I have pictures of of the dash and of my hold time. This entire experience was absolutely unacceptable!

cindy baucom 
Rating:
5.0

Better lighting and better directions for key hole drop

Bernadette Moore 
Rating:
4.0

Customer did not leave a comment.

Tongsuo Yang 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ellis 
Rating:
1.0

worse customer service experience i have ever had; went to pick up the truck i had rented with a confirmed reservation, was told there was no truck of that size or even one smaller size available that day or next day or within any location within 2 hours of us. finally contacted uhaul customer service who arranged a smaller truck at a different location, and when we went to that location they didn't have the dollies or carpets we had rented. ended up going to 3 uhauls and wasting half a day and then they ended up incorrectly charging us for the large truck anyways.... worst rental experience ever

Karun Arora 
Rating:
5.0

Customer did not leave a comment.

Keith Amersbach 
Rating:
5.0

Customer did not leave a comment.

Susan Flora 
Rating:
5.0

Customer did not leave a comment.

Kelsey Chavez 
Rating:
5.0

Customer did not leave a comment.

Patrice Burke 
Rating:
5.0

Customer did not leave a comment.

Leonard Zinck 
Rating:
5.0

Nothing if things stay the same

DORA MURRAY 
Rating:
4.0

Good service .

Ivan Castro 
Rating:
3.0

Customer did not leave a comment.

Erica Semkow 
Rating:
5.0

Customer did not leave a comment.

Katherine Todd 
Rating:
1.0

Customer did not leave a comment.

Fiona Defreitas Joseph 
Rating:
4.0

Customer did not leave a comment.

Kader Brahimi 
Rating:
2.0

Very slow pickup and return process

William Mcneill 
Rating:
5.0

Customer did not leave a comment.

GARY POSTELL 
Rating:
5.0

Your making us use phone did not work I could not take pictures both time pick up and drop off With my phone dealer had to call you It was a waste of my time 30 min

scott mcnicol 
Rating:
4.0

Customer did not leave a comment.

Julie Bullington 
Rating:
5.0

These folks were friendly and attentive.

Jesus Montalvo 
Rating:
5.0

Customer did not leave a comment.

Heather Simmons 
Rating:
4.0

Customer did not leave a comment.

Theodore Alexander 
Rating:
4.0

I think everything was fine.

Majid Keshtmand 
Rating:
5.0

Customer did not leave a comment.

Jerry Bryant 
Rating:
5.0

Customer did not leave a comment.

Rahul Menon 
Rating:
5.0

Customer did not leave a comment.

Rahul Menon 
Rating:
5.0

Customer did not leave a comment.

KE HE 
Rating:
5.0

Customer did not leave a comment.

Raymond Brewer 
Rating:
3.0

Customer did not leave a comment.

Narendra Pandala 
Rating:
5.0

Customer did not leave a comment.

Connor Gleason 
Rating:
5.0

Customer did not leave a comment.

Ashley King 
Rating:
5.0

THE SHELL GAS STATION WAS GREAT . THEY WERE EXCELLENT ANSWERING MY QUESTIONS !!!! BOTH MEN THERE JASON AND DON WERE BOTH EXCELLENT AND VERY PROFESSIONAL . I HAVE GONE THERE BEFORE AND THEY WERE GREAT THAT TIME ALSO !!! THANK YOU VERY MUCH ! TINA AND TIMMY . ??

Timothy Alimo 
Rating:
4.0

The way you have to check out on your phone instead of at register of U-Haul dealer.

Carl Clause 
Rating:
1.0

He did not listen to what I was telling him over the phone before I came. So he gave me false information. And what I needed to know I cannot get from him I had to call the one 800 number and she was amazing. I was able to pick my drop off and he basically kept telling me that I wasn’t and I could not bring the truck back to him.

Desiree Comer 
Rating:
1.0

It took us an hour standing in the cold to get the code to get the key in the back of the vehicle. I submitted all the info they wanted and they told me they couldnt verify it and closed out chat. I had to call and stand on hold and chat at the same time. Worst ever!!! Then when returning the vehicle the lock broke in our hands. I had to wait on hold for a person (that never picked up for and hour and half) start a chat that closed out again!!....and no one offered any kind of help..I work in customer service as well and I would have offered some kind of help with the bill or something!!! But no one helped with anything...never would I do that again

JESSICA GUGLIELMI 
Rating:
1.0

Suck... Very Suck.

khup thang 
Rating:
1.0

No other equipment onsite so confusing as to if you are in the right place. Attendant had no idea how to process return. After trying several things I figured out that I had to log into the Uhaul website and do it myself. Easy once I figured that out with no help from the attendant. Maybe the website said this was just a drop off park with no support but I didnt notice that. Will be much more careful in the future about which locations I pick.

James Blue 
Rating:
5.0

Customer did not leave a comment.

Tyrone Kennedy 
Rating:
5.0

I had an issue with the telephone check-in, however, the gas station attendant was super-helpful, and found a work-around my issue.

DAVID IDALA 
Rating:
1.0

Don’t double book the trucks. Have the trucks ready when people arrive. Have a system actually work so that you can check the equipment as you’re supposed to. HORRIBLE EXPERIENCE BOTH TIMES

Stacy Steinberg 
Rating:
4.0

Customer did not leave a comment.

Tashay Dugger 
Rating:
1.0

Our past experiences with Uhaul have been great, but today was terrible. We rented the Uhaul from 9am - 12pm and didn’t drive it off the lot until 10. We opted to utilize the self pickup but the screen was stuck on “Awaiting Approval” for about 20 minutes. I tried using the chat feature to inquire about it and never got a response. We had to go into the station to finish up the approval process and had to wait additional time because the same issues were occurring for other customers. The staff of the station confirmed our drop off time of noon because another customer was renting it right after us, but we had already lost an hour of the time that we had allotted for. We said that we would do our best to be back by noon but it wasn’t our fault that it took an hour to get the truck off of the lot. It was just a terrible experience overall.

Thomas Dreisch 
Rating:
3.0

Customer did not leave a comment.

Shawn Murphy 
No reviews have been submitted for this location.

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