Comentarios de los clientes para Linden Ave Shell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Linden Ave Shell

Clasificación general:

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Heather S.
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El cliente no dejó un comentario.

Theodore A.
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El cliente no dejó un comentario.

Majid K.
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I think everything was fine.

Jerry B.
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El cliente no dejó un comentario.

Rahul M.
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El cliente no dejó un comentario.

Rahul M.
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El cliente no dejó un comentario.

KE H.
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El cliente no dejó un comentario.

Raymond B.
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El cliente no dejó un comentario.

Narendra P.
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El cliente no dejó un comentario.

Connor G.
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El cliente no dejó un comentario.

Ashley K.
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El cliente no dejó un comentario.

Timothy A.
Clasificación:

THE SHELL GAS STATION WAS GREAT . THEY WERE EXCELLENT ANSWERING MY QUESTIONS !!!! BOTH MEN THERE JASON AND DON WERE BOTH EXCELLENT AND VERY PROFESSIONAL . I HAVE GONE THERE BEFORE AND THEY WERE GREAT THAT TIME ALSO !!! THANK YOU VERY MUCH ! TINA AND TIMMY . ??

Carl C.
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The way you have to check out on your phone instead of at register of U-Haul dealer.

Desiree C.
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He did not listen to what I was telling him over the phone before I came. So he gave me false information. And what I needed to know I cannot get from him I had to call the one 800 number and she was amazing. I was able to pick my drop off and he basically kept telling me that I wasn't and I could not bring the truck back to him.

JESSICA G.
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It took us an hour standing in the cold to get the code to get the key in the back of the vehicle. I submitted all the info they wanted and they told me they couldnt verify it and closed out chat. I had to call and stand on hold and chat at the same time. Worst ever!!! Then when returning the vehicle the lock broke in our hands. I had to wait on hold for a person (that never picked up for and hour and half) start a chat that closed out again!!....and no one offered any kind of help..I work in customer service as well and I would have offered some kind of help with the bill or something!!! But no one helped with anything...never would I do that again

khup T.
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Suck... Very Suck.

James B.
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No other equipment onsite so confusing as to if you are in the right place. Attendant had no idea how to process return. After trying several things I figured out that I had to log into the Uhaul website and do it myself. Easy once I figured that out with no help from the attendant. Maybe the website said this was just a drop off park with no support but I didnt notice that. Will be much more careful in the future about which locations I pick.

Tyrone K.
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El cliente no dejó un comentario.

DAVID I.
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I had an issue with the telephone check-in, however, the gas station attendant was super-helpful, and found a work-around my issue.

Stacy S.
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Don't double book the trucks. Have the trucks ready when people arrive. Have a system actually work so that you can check the equipment as you're supposed to. HORRIBLE EXPERIENCE BOTH TIMES

Tashay D.
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El cliente no dejó un comentario.

Thomas D.
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Our past experiences with Uhaul have been great, but today was terrible. We rented the Uhaul from 9am - 12pm and didn't drive it off the lot until 10. We opted to utilize the self pickup but the screen was stuck on “Awaiting Approval” for about 20 minutes. I tried using the chat feature to inquire about it and never got a response. We had to go into the station to finish up the approval process and had to wait additional time because the same issues were occurring for other customers. The staff of the station confirmed our drop off time of noon because another customer was renting it right after us, but we had already lost an hour of the time that we had allotted for. We said that we would do our best to be back by noon but it wasn't our fault that it took an hour to get the truck off of the lot. It was just a terrible experience overall.

Shawn M.
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El cliente no dejó un comentario.

Abishek V.
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El cliente no dejó un comentario.

steve A.
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El cliente no dejó un comentario.

Christopher B.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

dominique J.
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Don't advertise 19.99 when actually it's way more

James H.
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El cliente no dejó un comentario.

Rahul M.
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El cliente no dejó un comentario.

terry S.
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El cliente no dejó un comentario.

David M.
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Find someone who can work the computer better.

Julie S.
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El cliente no dejó un comentario.

Tiera T.
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El cliente no dejó un comentario.

susan C.
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El cliente no dejó un comentario.

Craig C.
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El cliente no dejó un comentario.

Nicholas F.
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Spent almost an hour that I was supposed to have the u-haul trying to get the key because the person at the gas station counter said I should have a code to unlock the back when in the end he had the code.

Dean P.
Clasificación:

I will never be using U-Haul again. Actually contact customers about disputes in claim and price. Do not charge customers for services not requested. Properly train phone representatives to accurately guide customers to solutions rather than completely distribute falsehoods at increased cost to the customer. Take responsibility for misinformed representatives, apologize, and not charge for the ensuing extensions of time and miles due to false information given by the representatives of U-Haul.

Sharon S.
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This store was great. The staff were courteous and actually had the truck in stock unlike Pennsylvania Ave. This was my third Uhaul location. Thanks Shell!!@ And they were very culturally competent.

Ei Ei S.
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I called the Uhaul customer service to get a break down of my charges since I got movers as well. I did not receive any answers of the breakdown and I was told numerous times that they didn't charge me therefore, they did not why I was charged and it had nothing to do with their part. I was not even calling to dispute, I just wanted a breakdown of the bill. At the location, I rented the truck from 2-6 but returned the truck at 3:20pm with a tank full (the tank was a quarter to full when I received it). I was charged around $86. I understand that I ended up using about 20 more miles and when I asked if I would be refunded for the amount of hours I did not use, I was told the truck rental was for 24 hours. I was shocked because if I knew that, I would not be rushing my move. This whole experience was bad. I've used Uhaul numerous times but for some reason, this was the worst.

Michelle M.
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El cliente no dejó un comentario.

Marco E.
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Experience was top notch. Continue the wonderful level of service

Amanda D.
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El cliente no dejó un comentario.

Ve M.
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El cliente no dejó un comentario.

richard B.
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Everything from pricing to customer service was excellent

Melissa B.
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El cliente no dejó un comentario.

Robert S.
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Job well done. Thank you

Angie K.
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El cliente no dejó un comentario.

Lisa S.
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The gentlemen there were very nice and helpful Thank You!!!

Ryan G.
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Super nice staff, awesome experience.

rufus S.
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keep up the good work.

CHARLES W.
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The guy doing the rental work was very helpful and made the rental and return easy and quick.

Denise M.
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Find the glitch in the on line reservation that I completed but was not there when arrived, and i was confused about the price three different times.

Mallory D.
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Customer service was the worse. They assigned me to this place because another location could not honor my reservation. Upon arrival there were items in my bill that I didn't ask for. The time to redo this reservation caused a major delay in plans and my move. There's a budget near me. I'll go that route moving forward.

David W.
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El cliente no dejó un comentario.

Delvpnfa M.
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El cliente no dejó un comentario.

Lauren P.
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El cliente no dejó un comentario.

Sourabh A.
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Staff is just charging extra for gas even when it was properly filled and returned and won't listen saying company policy .. very bad experience st this store .. if someone to take trucks from here take pictures of the gas tank before and after

Kevin M.
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everything was good

marlene S.
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El cliente no dejó un comentario.

Peter P.
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Had trouble with mobile app checkout

Harriet S.
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This is a gas station, so it is difficult to rate it against a full service U-Haul. It was very convenient to our "drop off" point

Harriet S.
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El cliente no dejó un comentario.

Larry L.
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Keep up the good work, and thank you

dee K.
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Efficient.

Ivana C.
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El cliente no dejó un comentario.

Wanda B.
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El cliente no dejó un comentario.

Chae C.
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The rates advertised are deceptive. A day is defined as 5 hours. Insurance was added on without my ok. The truck was fine and the clerks were nice but the total cost was outrageous. I should have gone with penske.

Kathryn C.
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Difficult to find drop off key location,

LAUREN B.
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El cliente no dejó un comentario.

John P.
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The rental experience at the Linden Ave Shell was great, Staff, convenience excellent.

Brennan T.
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El cliente no dejó un comentario.

Drew L.
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El cliente no dejó un comentario.

Searra R.
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I was charged extra miles despite only driving the calculated miles. I have rented a uhaul several times and have never had this occur, so I called to inquire about it. I ended up leaving the phone call feeling more confused about why I was charged than before with no clear explanation to why I was charged extra miles in the first place. Unfortunate, as I have never had any issues with uhaul ever before and it has always been my go to place when I move.

Jo Ann E.
Clasificación:

When I went to return the equipment, the gentleman at the register was hostile towards me. He said "let me guess, you're here to return that big hunk of shit." He then proceeded to tell me that he was "too busy for this shit" and was overall in a bad mood. I would never recommend that location to anyone. It was the worst customer service that I have ever received.

Mike C.
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Good - helpful people

Lynette V.
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El cliente no dejó un comentario.

Alice S.
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Unfortunately I haven't gone to that place. It was another person who went to return the truck. I picked this located before of the proximity from the house.

JULES J.
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The vehicle needs to be cleaned after emptied. people use these vans everyday and the one i rented was not clean- i had to buy whipes

jeri H.
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Have a sign outside saying U-Haul dealer. We almost went past the place because it's a regular gas station with no signs saying they sell U-Haul trucks

Robert C.
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El cliente no dejó un comentario.

Theresa S.
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Linden Ave Shell did an exceptionally good job assisting me with my uhaul trailer rental. I was very satisfied with the Linden location. But I am very disappointed in the original pickup location that was assigned to me. That was 512 Pennsylvania Ave, Baltimore. That location was nowhere near where I had requested a pickup. I wanted a rental close to Catonsville and was told Pennsylvania Ave was the only one that had the trailer I wanted. This was almost 10 miles from my desired location and it is also in a very unsafe area of Baltimore. I then looked online, I found this not to be true because after I was told that I found 2 locations near Catonsville that had the size trailer I wanted. The location I then used was only one mile from me. I don't appreciate the inconvenience and stress involved in the assignment of a pickup location that didn't meet my request and I had to find another one myself.

emma B.
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NO COMMENT

Rochella C.
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El cliente no dejó un comentario.

Leesa T.
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I cannot say enough about Chuck & his employees! They went above and beyond to make this experience a much more pleasant one than my previous rental. The company's 'system' for selecting here you will pick up your rental from needs a MAJOR OVERHAUL!!!! But other than the company's system, this rental was actually an easy one. Thank you Chuck, Jason & crew at Linden Avenue Shell for a great rental experience!

GWENDOLYN F.
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El cliente no dejó un comentario.

Leeanne H.
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El cliente no dejó un comentario.

Susan J.
Clasificación:

Air conditioning

Hugh S.
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El cliente no dejó un comentario.

Erin B.
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This is a gas station with one truck for rent, the employees aren't therefore extremely familiar with the rental process and it was time consuming and confusing for both them and myself. In the future I will likely go to a large uhaul location

rebecca W.
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No clear area to park the truck. No after hours drop off

Michelle V.
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I made the truck reservation for the Pulaski Highway location and was then given the run around as to where the rental actually was. I had to go to 3 different rental locations and was unable to pay with a check due to not being able to pick the truck up from an actual U-Haul store which is why I had set up the rental for the Pulaski Highway location in the first place. Your customer service skills are overwhelmingly lacking and your communication is even more detrimental to my view of U-Haul as a company. Never will I ever again rent from U-Haul even if they are the only nearby option. I'm highly disappointed in my experience.

Keaira C.
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El cliente no dejó un comentario.

Darlyne C.
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El cliente no dejó un comentario.

Joseph K.
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El cliente no dejó un comentario.

Christen F.
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El cliente no dejó un comentario.

LISA M.
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At 7:15pm, Customer service was amazing, friendly, and cared about my last minute need for service. Will definitely rent from this location again.

ROBERT S.
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Man at this location just checked trailer and told us to put on side and walked away. I'm glad I had someone with me otherwise I would have dropped it and left.

JOSEPH A.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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