Customer Reviews for Lil Sammys
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service! Easy , in & out services.

Rating:

1.0

Was supposed to come with a dollie and blankets. It had none and I paid for them The engine light was on the entire time. Also did not tell us the location that was chosen for drop off which was too far away.

Rating:

1.0

Unclear where to drop off! Cashier felt "shady". No Uhaul signs to tell me I was in the correct location!

Rating:

4.0

It’s a really small location out of a gas station. However, employees are really nice and helpful. I would definitely recommend this location.

Rating:

5.0

Great service ! Thanks

Rating:

5.0

Muy bueno

Rating:

5.0

very good

Rating:

5.0

I can't think of any improvementS

Rating:

2.0

Where is my deposit refund?

Rating:

5.0

Excellent great service. AJ was do all the process easy for us in St Petersburg Fl and Mr. Raihd in DeLand Fl help to us too. We received clean equipment, whit friendly and gentle teamwork. We recommend 100%. Every time when we'll need rent a Uhaul here in St Pete definitely we'll back here at AJ and if we need rent in DeLand we'll back to the Lil Sammy's.

Rating:

1.0

They over charge you and lie about the gas

Rating:

5.0

The gas was on half tank when I picked it up. I put it back to half tank when I dropped it off. I was told it was on full. It’s not. But otherwise nice people at the rental place.

Rating:

1.0

The 15’ Uhaul van was filthy, smelled like someone had been living in it for months. The windshield was covered with filth on the inside, floors were covered with dirt/sand, and every area was sticky and grimy. Got the van loaded and headed for Nashville from Deland, Fl. Got four hours up the road, after calling customer service for nearly three hours on hold. Finally someone answered and I pulled the “dumpster on wheels” over and they sent some folks (two hours and 45 minutes later) to change one of the tires which had thrown a belt. I reported to the two on-site techs that the van swayed due to steering issues, and the airbag light was on so not operating, and the transmission fluid was leaking from the lines, so they filled it up and I went o. To Nashville…..4+ hours late. The van leaked trans fluid all over the hotel parking area, so they were not happy with Uhaul either. I Managed to navigate the floating, drifting, leaking, gas guzzling dumpster on wheels back to Deland after our event, only to drift into a curb 4 miles from our warehouse, and blow out one of the dually tires, so I limped the DOW to the plant to unload and mark our new concrete with Uhaul transmission fluid, which was still dripping from the lines. Worst rental experience ever. I wouldn’t consider renting from this company Again for any reason.

Rating:

1.0

I would never go to that location again. The gentleman made changes to our order without checking if it was okay with us. And then lied and said we can drop a truck at any location, which of course you can’t, you can only drop off at the location on the paperwork. Terrible.

Rating:

1.0

I was told I could choose what location in Orlando I could drop the truck off at. When I looked to return the truck a location was already chosen, much farther than I wanted to go.

Rating:

4.0

No problems. Had the trucks in stock. Will use this location again when I need another truck to rent.

Rating:

1.0

Truck was filthy and less than 1/16th of a tank of gas. Which I was charged for returning it with less fuel than I received it, which I didn’t think I was possible since I needed to leave the location to add fuel to the truck.

Rating:

5.0

You are always very helpful. Thanks!

Rating:

5.0

Friendly and efficient Looking out for my convenience Helpful

Rating:

5.0

Horrible self service experience, app does not work, glitchy, stuck on step, called cs and was left on hold for 20 mins in total but very nice representative. Drop box not found,, store was closed, calles cs again. A nightmare.

Rating:

1.0

To be honest, the area and the location are a bit scary. I felt unsafe dropping off as it was getting dark

Rating:

5.0

Great service!!!

Rating:

5.0

The best customer service the best trucks

Rating:

5.0

The process was fast and easy

Rating:

5.0

This gentleman gave me a supervisor's phone number to voice my displeasure to and get a refund for the dolly rental that was prepaid at the time of rental online.

Rating:

5.0

Nothing, the customer service was excellent.

Rating:

1.0

I was overcharged. I'm still waiting for uhaul to contact me. I have sent 2 emails, tried to chat online several times and still no response

Rating:

1.0

I was charged for extra miles I did not put on the vehicle. I picked up the vehicle in Miami and it had 6195 miles on it. I returned the vehicle to Lil Sammies Uhaul in Deland, FL, and it had 6502 miles on it. That is a total of 307 miles. My receipt says I returned it with 6592 miles, and I was charged for extra miles (84 miles, at 40 cents a mile). I was charged 33.60 plus 2.18 tax for a total of 35.78. I did not put these miles on the vehicle. I have photographic evidence proving this (including the time stamp of the photo vs. time stamp of the receipt, the time difference of which would be impossible to drive 84 miles). I would like the charges removed. I have contacted American Express regarding this to contest the charges. I trust you will handle this properly. Sincerely, Dr. Robert Schachel

Rating:

3.0

This location could not use after hours pickup

Rating:

5.0

Had trouble signing in, was not an issue with the store; that got me set up in a snap.

Rating:

5.0

Nothing everything was perfect. I found the truck I needed when many others did not have one. Great service and great atmosphere.. highly recommend

Rating:

1.0

Not make them pay for ridiculous charges when they follow what your protocols are

Rating:

1.0

No signage on building showing it was a U-Haul affiliated facility.

Rating:

3.0

Have a sign to notified clients about instruction to return equipment and key.