Comentarios del cliente para Lil Petes Automotive 2 Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lil Petes Automotive 2 Inc

Grado total:

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RAYMOND M. en

Grado:

Peter & his office staff were amazing. Extremely professional & very friendly. The truck was nice and clean. This was my first time renting from uhaul and I can guarantee it won’t be my last . Thanks guys ??

Michael L. en

Grado:

El cliente no dejó un comentario.

david k. en

Grado:

Have rental at pick up location instead of having to drive to another location. Staff changed my drop off location somehow. It was supposed to returned to the same pick up location but after leaving I noticed the return location & price changed. Price more than doubled.

Steven W. en

Grado:

Great service!

David L. en

Grado:

Pickup right in center of town, no problems! Truck nice & new, clean & running great. Worked out great for my move.

Richard B. en

Grado:

No improvement needed here the personnel was very helpful and professional.

stephen b. en

Grado:

Nothing. It was perfect!

Michael K. en

Grado:

While there were locations close to or home we were assigned this far location solely for Uhaul and not our convenience

Michael H. en

Grado:

When vehicle was picked up there printer was broken so they couldnt print me a contract. So it was emailed to me. He gave me the keys I went to the truck and took videos of full truck (for insurance purposes) jumped in the truck and started it up. Decided to check the email to make sure the fuel was at the correct level like most uhaul places have u do. Upon opening the email the fuel was supposed to be at 1/2 tank, which it was not. Fuel was actually at alittle over 1/4. I went back in to let them know there was an issue and no one was there. Within 5 mins place was shut down for the day. 20 mins before scheduled closing. So I took the truck and moved the 1 item i had to move. After returning the truck I only went 5 miles on the dot. Fuel was put back to where it was when i picked it up. I contacted uhaul and emailed them the before and after photos of the fuel. Now my card is being charged for things it shouldn't be. Originally was supposed to be $38. Now I'm being charged $122 dollars. This is ridiculous. You can keep the extra $80 for your ridiculous fees that should not be applied. With that being said I will never ever use uhaul again! I've rented prob 30 hauls in the last 8 years! Never had an issue till now!!!! Sincerely. Upset customer

Deborah V. en

Grado:

El cliente no dejó un comentario.

CHRISTIAN K. en

Grado:

The pick up location was good.

Dara B. en

Grado:

El cliente no dejó un comentario.

Peter D. en

Grado:

great service and great equipment

Ann L. en

Grado:

Everything was fine at this location. The only recommendation I would have is with mobile app check-in. I was in the middle of checking in and had a problem with key lock and had to call U-Haul. When I went back to my phone, the check-in said complete. I could not go back and finish. I still had not confirmed odometer and fuel, however, it assumed I did. There should be something to go back in and complete check in if you should go out in error.

Dean M. en

Grado:

El cliente no dejó un comentario.

Sandra S. en

Grado:

Better parking. Or perhaps assign spaces. Was difficult to park a 15’ in a small space.

Ryan W. en

Grado:

He was late and we didn't get the rental until 5. The whole process with u haul as a company was terrible.

david w. en

Grado:

El cliente no dejó un comentario.

Peter D. en

Grado:

El cliente no dejó un comentario.

anthony p. en

Grado:

Every thing was great. I recved great service. Rental agent was a pleasure to deal with.

Richard G. en

Grado:

El cliente no dejó un comentario.

Jonathan G. en

Grado:

Attendant was very friendly and followed all the procedures. I was upset the pick-up location was changed to 15 miles from where I scheduled it - but that had nothing to do with this location itself. That also increased my mileage since it was our of the way, but the allowed mileage was not increased for the fact that I had a further drive than if i had gotten my preferred location.

Louis M. en

Grado:

Very cordial person

RICHARD C. en

Grado:

El cliente no dejó un comentario.

Brian F. en

Grado:

El cliente no dejó un comentario.

Ana K. en

Grado:

The location was always closed, when I picked up and dropped off the truck and equipment. When we arrived, we had to wait a half an hour for our truck to arrive, and when we dropped it off, they told us to just drop the key off. Now, we left a dolly and blankets in the truck, but we are being charged for it not being there! I am Very sorry that I chose UHaul

Joseph B. en

Grado:

Thee was nothing wrong with the location or its personnel. The problem was with CORPORATE U-Haul and its online program. I asked for pickup at Goldens Bridge, NY location. This was CONFIRMED by U-Haul Corporate online. I drove to Golden's Bridge. Was then told they don't have any vehicles and that CORPORATE had unilaterally changed my location to Mahopac, NY. Since I had no alternatives at this point, I drove an additional 20 minutes to Mahopac. When I got there, the location was closed since the employee had to go and retrieve my vehicle. He did leave a sign on the door with a phone number so I was able to speak to him. But I now waited an additional 20 minutes. The I had to drive back 20 minutes more than I had initially agreed to which was CONFIRMED by UHAUL Corporate. In total, I was taken an hour out of my way. How can you CONFIRM a reservation and then switch it? If you don't have the vehicle in the location I request, just tell me THAT. Then, you can ask me if I would like to be provided with a different location. I am sure I am not the only customer to have experienced this problem. In fairness, the personnel at both locations were professional and the vehicles were clean and well maintained. Again, the problem was with the online reservation system.

Kristine H. en

Grado:

seamless !! Great job !!

DAVID R. en

Grado:

When I reserved the truck, they said I would pick it up there. However, I was rerouted to another location. It was 25 mins away. When we got there, he didn’t have the truck. We had to travel another 5 minutes to a backwoods shop to pick it up. The truck I reserved wasn’t there so we had to take another one. After the move, I returned the truck and they tried to charge us another 7 miles of travel...AFTER I was told we had unlimited mileage. Next time, I’ll choose Penske.

Andrea G. en

Grado:

Very pleasant service. Helpful and friendly

Reynold B. en

Grado:

El cliente no dejó un comentario.