Customer Reviews for Lightning Lube of Daphne LLC
(Distribuidor de U-Haul del vecindario)

262 comentarios

28169 US Hwy 98   Daphne, AL 36526

(251) 626-5813

Location Hours

  • Lun. - mié.: 8 a. m. - 6 p. m.
  • Jue.: cerrado
  • Vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(251) 626-5813

28169 US Hwy 98
Daphne, AL 36526

Services at this Location:

Location Hours

  • Lun. - mié.: 8 a. m. - 6 p. m.
  • Jue.: cerrado
  • Vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very kind and helpful, told me exactly what needs to be done. And valued my time.

Robert S. 
Clasificación:
5.0

was a great experience . Parrish Automotive, the u-haul dealer down the street didn't have the auto transport I needed. They took time to search locally an found me one at another location. 5 miles away. 5 stars for sure..!!!

Don S. 
Clasificación:
5.0

Excellent customer service. They were highly efficient and had me on the road in no time. I would definitely recommend their services to anyone needing a rental.

William V. 
Clasificación:
5.0

This location is ALWAYS efficient and professional. They go beyond to take care of a customer. My complaint is to and about corporate office. I have rented 2 times in 2 weeks. Both times the unit I rented has not been available upon arrival. I did not receive notification from your call center either time. The local distributor was able to work out a solution BUT this should have been resolved by the reservation center before I arrived. Terrible customer service on Corporates part not the local site.

Thomas D. 
Clasificación:
5.0

Great customer service with the manager.

Bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

Very disappointed! Truck had 149,088 miles on it. Roughest ride I have ever had. It took 60 gallons on gas to drive 392 miles. That's about 6.5 miles to the gallon. cost approximately $110 at $1.79 a gallon. Truck needs to be retired.

Thomas L. 
Clasificación:
5.0

The guy(don't know his name) came out the truck as soon as we pulled in. He was friendly and had us checked out in less than 5 minutes! Super fast.

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

Gabriel was super accommodating friendly and helpful

Kimberly G. 
Clasificación:
5.0

Everything was good, no issues.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

Turned the truck in on a Sunday. Was told if I turned it in online, it would save me a $20 fee on Monday. The U-haul website WOULD NOT let me return online. Wouldn't recognize my location, no matter how many times I tried. Cost me an extra $20. Not happy about that!

Benjamin W. 
Clasificación:
3.0

A/C did not work properly in vehicle

andrew W. 
Clasificación:
5.0

Great service here.

Frederick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert R. 
Clasificación:
3.0

Takes me an hour to check in online which is supposed to be faster but before you can check in uhaul has to call someone to verify who you are.. the wrong dolly was in the truck. and I get charged for 2 periods when I didn't even have the truck 12 hours. on the app I state I shouldn't be charged I get a message that someone will call within 48 hours and of course that doesn't happen. Worst uhaul experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ROGER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina O. 
Clasificación:
5.0

Amazing shop, hope to do business again soon!

eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Murray A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Made my experience painless and really helped me out overall. 10 out of 10. Thank you Jessie!

Zach G. 
Clasificación:
5.0

Keep supporting the process with online admin.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY S. 
Clasificación:
4.0

Had 2 4 wheel dollies ordered and received none after calling 2 days before and being assured that there would be 2 upon pick up.

Sean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

Both Gabriel and Jessie did a great job, the equipment was clean and worked great. This was my 2nd time using Lighting Lube Uhaul and I will definitely rent again. Gracias

Adrien L. 
Clasificación:
5.0

Service was excellent

Rhonda T. 
Clasificación:
5.0

I hope I never have to move again but it I need a truck, this is the place I will go. Great people, clean truck, well maintained.

Edward W. 
Clasificación:
3.0

Concentrate on uhaul service and not oil change.

Robert S. 
Clasificación:
5.0

Attendant was very helpful and friendly. He could not believe what I went through at pick-up and suggested I contact U-haul.

Bill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richmond H. 
Clasificación:
5.0

Great customer service from Gabriel

Brian P. 
Clasificación:
2.0

The furniture dollys I had rented were not there and left me in a difficult situation moving. The representative did not even inspect my trailer with me via the photos on the app - he hooked up the trailer and walked off. I had to check lights myself and conduct the pre check alone.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C. 
Clasificación:
5.0

Nothing at this location. All good.

jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty D. 
Clasificación:
2.0

Both the back cargo area and the cab were dirty. The back cargo area had dirt in it and had not been swept out. I do have pictures if needed.

NICHOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean W. 
Clasificación:
5.0

Great guys to work with. Highly recommend.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina P. 
Clasificación:
5.0

Nothing. Gabriel offers a seemless experience and was very kind and efficient. He offered some of the best customer service I have had in quiet a while

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
5.0

The guys where very professional and promt

john C. 
Clasificación:
5.0

Went out of their way to help me even on the phone multiple times!

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Nothing to improve the guys working there were really nice did a good job

Robert H. 
Clasificación:
5.0

Gabriel was very attentive and friendly. He greeted us immediately and we were able to drop off and depart within ten minutes. The branch is not as large as other locations but the personnel make this location the first one that should be looked at in Daphne.

Gilbert P. 
Clasificación:
5.0

U-Haul did not show the truck available on Saturday morning when I actually needed it. Instead, I had to pick it up early. It was available for Saturday pickup. Basically I had to pay for an extra day for nothing.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Extremely courteous and professional.

Stephen D. 
Clasificación:
5.0

Very helpful

KAROL K. 
Clasificación:
5.0

Very nice people & exceptional service!

Scott M. 
Clasificación:
4.0

The people are friendly. There was no left turn signal. A broken piece of metal inside. It was more of hook it up and get going rather than safety. I needed to leave to pack so I took it. The trailer was not well maintained. It worked though and I made the 500+ mile trip.

Carl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marsha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bart L. 
Clasificación:
5.0

Trailer performed well and my move was a success

Isidoro S. 
Clasificación:
5.0

Great service

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

You guys are great

Jose R. 
Clasificación:
5.0

Everyone at the location was friendly and helpful.

Rockland O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray M. 
Clasificación:
5.0

El cliente no dejó un comentario.

karli B. 
Clasificación:
4.0

When returning the truck the attendant tried to tell me I had to take to another location. Not what I signed up for... he was very RUDE!

Austen C. 
Clasificación:
3.0

I was requested to return the rental to a destination other than what I was requested. This caused me to have additional miles above my destination city. I was charged for those miles. Also I was charged a cleaning fee on an old truck that was returned in the same condition as when I received it. I will not use either of these locations (rental or return) based on additional charges that I think are unwarranted. I emailed the turn in location-Daphne, AL but they are non-responsive. I will most likely look for a different rental company on my next rental. This was an extremely poor experience.

Stephen V. 
Clasificación:
5.0

Extremely helpful in off loading my car from the car hauler. We had an issue with the hauler hitting my frame under my car. He got on the ground and helped to redirect me so we could get it off. Great service.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny H. 
Clasificación:
5.0

Staff was very friendly.

Natalie C. 
Clasificación:
5.0

The manager was so nice and accommodating. UHaul main hub canceled one of my trucks (I initially reserved 2 - 27 ft trucks). But they must have thought it was a duplicate and canceled one without asking me. The manager did all he could to make it right.

kristi J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON C. 
Clasificación:
5.0

I am baffled that the system would change the size of the truck I reserved without telling me. Why does U-Haul think they are doing the customer a favor by giving us a larger truck for the same price. Bigger is NOT better and we should get the size truck we reserve. This is just plain STUPID!!!

STEPHEN B. 
No se han enviado comentarios para esta ubicación.

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