Comentarios del cliente para Lightfoots Towing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lightfoots Towing

Grado total:

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Virginia W. en

Grado:

El cliente no dejó un comentario.

Kent D. en

Grado:

Experience was fine, it's all the damn emails that go with it that's a pain.

Jarod S. en

Grado:

Trailer was very dirty

Lee W. en

Grado:

Excellent customer service.

Kevin W. en

Grado:

El cliente no dejó un comentario.

Kathy B. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

El cliente no dejó un comentario.

Cassandra A. en

Grado:

Run down building, never saw inside because closed on weekend

Julie F. en

Grado:

The process was excruciatingly slow- it took us over 30 minutes of waiting in the lobby- they spelled my name wrong, I couldn't use the app to return the truck because my order number wasn't in the system. When I called , the person answering was SUPER RUDE, complained that I had woken him up as he had been up all night and I had woken him up. Overall, a terrible experience. The truck was super clean, though so there was that

Megan H. en

Grado:

Highly recommend. May our move go very smooth. Thank you

Dale P. en

Grado:

Ronnie, was awesome, very helpful! Thank you lightfoots towing!

Manuel S. en

Grado:

Fire that clown Tim!! Very rude and condescending. Stuck me for $174 for mileage overage and them damn blankets and wasn’t nice about it. He was a real jerk! And why was the mileage over so much! We never veered off course once.

Cleome R. en

Grado:

Employee helped us get a smaller truck when our situation changed. We got better than expected fuel economy.

Chad B. en

Grado:

El cliente no dejó un comentario.

Curtis M. en

Grado:

I had your truck for 4 hours, I drove it 22 miles. you gave me a estimate for $59 dollars. How the hell do you justify 135 dollars?

Roy E. en

Grado:

El cliente no dejó un comentario.

Alice A. en

Grado:

Clean up the entry to the main office, hazardous with things in the way.

Jacob G. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

1-Star rating for follow up. I ended up not renting a car transport trailer and was told I would be refunded that amount. After almost 2 weeks, still no refund. Called U-Haul for answers and they would not answer the 1-800 phone. I online chatted with a representative and finally... she said it was being processed and will be 5 to 6 days more. We will see ! You failed big time U-haul !

Gary R. en

Grado:

El cliente no dejó un comentario.

Paula S. en

Grado:

I would recommend this location for drop off .

Pat M. en

Grado:

I have dropped a vehicle at this location twice in the last two months. There is no one there on the weekends. I understand the cost of labor but you have shifted the return process labor to your customers . Your prices are high when I have to clean up someone else’s mess and then use my time and my minutes on my phone to do what you should do.

Jack G. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

No comments. Good location overall! Staff was very helpful and kind!

WILLIAM B. en

Grado:

The young man working the counter that morning (Saturday 18 Oct) was very pleasant and helpful despite a hectic morning. He is a good man!

Scott H. en

Grado:

El cliente no dejó un comentario.

Jerry B. en

Grado:

The headlights and windshield were very dirty!!!

Douglas C. en

Grado:

They shorted me on furniture pads

Barry G. en

Grado:

This was a flawless transaction. Always helpful and friendly owner. Thank you, Tim!

Margaret B. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Good attention

Christine C. en

Grado:

El cliente no dejó un comentario.

Stan B. en

Grado:

The brake lights worked when we left the lot however when we left on our trip 2 days later they weren’t working. We didn’t have time to go back to the dealer so we just risked it and left on our trip. Luckily we didn’t get stopped by the police.

Mark H. en

Grado:

We helped U-haul by delivering the rental truck to a different location that they needed the truck at a location that was not open and we had to check the rig in ourselves doing the work for U-haul. Not a fan of the self check in. Process at all.

Jay B. en

Grado:

El cliente no dejó un comentario.

Jared C. en

Grado:

The worker there was very helpful, friendly, and understanding.

Ted J. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Alma M. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

It is a towing business and the vehicles were parked orderly but the lot itself is a bit old and dirty

Jena W. en

Grado:

El cliente no dejó un comentario.

Al L. en

Grado:

El cliente no dejó un comentario.

Phillip R. en

Grado:

One of the worst u-haul experiences I’ve ever had!!!! Power steering belt is going bad, transmission needs work, the back light didn’t work, and because of that, I tripped and twisted my ankle, and could not do any night moving the next two days because I couldn’t see!!! Plus the lighter port didn’t work either so I couldn’t charge my phone during any driving. This really turned me off to ever wanting to rent from this place again

Jonathan B. en

Grado:

El cliente no dejó un comentario.

Brad H. en

Grado:

El cliente no dejó un comentario.

Amy R. en

Grado:

El cliente no dejó un comentario.

Cynthia E. en

Grado:

Equipment was old. Over 160,000 miles on truck. Probably needs new shocks to improve the ride. Still worked okay for our needs.

Tom F. en

Grado:

I wouldn't call this location "inviting"...looks more like a shop than a truck rental retail experience but the person helping me was efficient and took care of my check out as expected

Christine M. en

Grado:

El cliente no dejó un comentario.

joe B. en

Grado:

El cliente no dejó un comentario.

JAMES A. en

Grado:

El cliente no dejó un comentario.

Shannon W. en

Grado:

El cliente no dejó un comentario.

Shannon W. en

Grado:

El cliente no dejó un comentario.

Christy G. en

Grado:

The drop off was seamless!

Ashley H. en

Grado:

Great experience returning the equipment.

jason W. en

Grado:

El cliente no dejó un comentario.

Nathan S. en

Grado:

The guys running the u- haul rental were very prompt and friendly, easy to work with and I highly recommend renting from there. Thank you Lightfoots towing and rental!

Michelle G. en

Grado:

El cliente no dejó un comentario.

Shannon F. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

These folks were very helpful

Timothy N. en

Grado:

El cliente no dejó un comentario.

Victor V. en

Grado:

El cliente no dejó un comentario.

Craig J. en

Grado:

El cliente no dejó un comentario.

Linda I. en

Grado:

El cliente no dejó un comentario.

Ashley F. en

Grado:

They need more people working. There was a line of 3 people (me and 2 others). The customer service agent was a sweetheart, but it literally took over 30 minutes for him to get someone checked-in for their reservation. I spent 1 1/2 hours there picking up my auto transporter on Saturday.

William B. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

Daylan G. en

Grado:

El cliente no dejó un comentario.

FRANKLIN G. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

Good experience; helpful staff.

Elizabeth K. en

Grado:

El cliente no dejó un comentario.

david I. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

Geoffrey H. en

Grado:

El cliente no dejó un comentario.

logan E. en

Grado:

Wrong code for lock. Added 20 min. To pick up.

Ed S. en

Grado:

Always excellent service here.

Carlton C. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

I got there at 8:40. There were already three people in front of me. I was done and on my way in less than 20 minutes. Super fast and friendly service.

Jon B. en

Grado:

El cliente no dejó un comentario.

Leo B. en

Grado:

El cliente no dejó un comentario.

Billy B. en

Grado:

The straps that go over the tires are too small

Donald P. en

Grado:

Not applicable.

sarah B. en

Grado:

El cliente no dejó un comentario.

Dennis R. en

Grado:

Have returned 3 trucks on night drop off. Had charges later have no idea what they were for. Would be nice to see something in print to know if I was to be charged for these items or not.

Michael W. en

Grado:

In my order I was supposed to have a dolly hand cart with my truck but this was not the case and still got charged for it.

Jacqueline D. en

Grado:

Provide what my request was.

Alejandro V. en

Grado:

El cliente no dejó un comentario.

Kevin W. en

Grado:

The reservation, pick-up, and drop off was like clock work. People working this location were friendly and helpful.

Marie E. en

Grado:

Was frustrating because there was no explanation ot sign letting us know where to find the key to the truck. We drive around for 20 minutes, then just used our phone to try and figure it out. With the sun and wind, it was also frustrating trying to see what to do.

Denise R. en

Grado:

El cliente no dejó un comentario.

Neil M. en

Grado:

El cliente no dejó un comentario.

Patrick S. en

Grado:

El cliente no dejó un comentario.

echo G. en

Grado:

I spent 2 days trying to start the truck come to find a corroded battery so 2 days I could have had the truck returned but spent it trying to get it started you need to maintain your vehicles a little better dissatisfied with the service and it costing me so much have the truck not start for 2 days

Susan B. en

Grado:

El cliente no dejó un comentario.

Tristan R. en

Grado:

El cliente no dejó un comentario.

Ted B. en

Grado:

El cliente no dejó un comentario.

Larry A. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.

Merlie B. en

Grado:

El cliente no dejó un comentario.