Customer Reviews for Life Storage
(Distribuidor de U-Haul del vecindario)

2,071 comentarios

1514 Mathis Ferry Rd   Mount Pleasant, SC 29464

(843) 216-5706

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(843) 216-5706

1514 Mathis Ferry Rd
Mount Pleasant, SC 29464

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: 12 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

As a mechanic and shop owner it's alarming to see bald tires on a truck. I would consider replacing ASAP they're really dangerous it's the passenger side rear outside tire that's totally bald.

Hollis P. 
Clasificación:
2.0

I accidentally locked the key in the truck upon return and was told by Uhaul's roadside assistance that it would be $175 to unlock. Completely asinine (especially considering the key fell off the keychain that Uhaul had provided - which was TAPED TOGETHER when I received it - hence the reason it came loose). My insurance had someone come out and take care of it for free.

Philip B. 
Clasificación:
5.0

More outside lights for night drops would be nice

ROBERTALAN C. 
Clasificación:
3.0

The location was extremely convenient and they have more than enough trucks to choose from, but in the future if I can find another location to rent my truck from I will go there. The customer service was nonexistent. The wait time was neither long nor short, which was good. However was little meaningful review of not only the contract/terms of the the rental, and any discussion of the truck was non-existent. No service provided in getting the truck beyond pointing and saying, “the truck is over behind the building on the right”. I am not looking to have the employee pretend to be my best friend, but walking me to the truck and going over any issues/disclosures would be appropriate. Doing so would also avoid any issues with incorrect fuel levels or mileage.

Marc K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
1.0

I brought the truck back with more gas than what was required and still got charged for fuel. I have called twice about the situation and get sent to voicemail where I leave a message asking for a return call and get nothing. This place is not upstanding nor will I be recommending them to any of my friends on base. Just sad!

Chris S. 
Clasificación:
5.0

Very helpful employees. Will be using them again.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
3.0

The man working the counter named Evan was rude and condescending. He did not explain the return process at all. It made the experience stressful.

RYAN C. 
Clasificación:
5.0

I thought that I was in the right place but I was wrong. The manager, Kevin maybe, transferred the reservation for me and helped me before actual operating hours. Thank you for the help. It was huge. Thanks so much!

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
2.0

No one was available for the drop off and the instructions for drop off where not clear

Robin W. 
Clasificación:
1.0

The Manager, Evan, is very rude to customers. He acts as if he doesn't want to be bothered. Ask a question and he is very short. And this has happened on at least 4-5 occasions. With so many people needing jobs, it's hard to comprehend any business allowing such a disrespectful employee to continue. And the Regional Manager should be ashamed if his/her lack of oversight.

JOY M. 
Clasificación:
4.0

I rent very frequently from you because it's easy and convenient. I am however disappointed in the cleanliness of the trucks. I usually get a 15' box truck and often get the same truck 1804 I think and for the last several months the inside windshield is filthy, no washer fluid and the steering wheel just feels dirty. A little housekeeping would do some good. Also, beings I rent weekly or bi-weekly a little break on pricing I feel would be fair. Overall my experiences have been good.

JENNIFER H. 
Clasificación:
3.0

There was a check engine light on, two tire sensors didnt work and say low air, the cab had dirt inside on the floor. When driving, there was a smell of something burning.

Alison W. 
Clasificación:
5.0

courteous and friendly!

DAWN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth Louise W. 
Clasificación:
4.0

When I made my reservation, the website asked to choose a location. The assigned located was switched to a location different from what I selected, and that was not communicated effectively as I did not catch the location change. Otherwise location was not very visible from the road. The equipment was parked on an island, not in a parking spot. It was a bit challenging to get out of the parking lot. Otherwise it was appropriately clean and service was friendly.

BILLY J. 
Clasificación:
5.0

Thank you. It was so easy

ALICIA R. 
Clasificación:
2.0

When we went to return the Uhaul no one was there, and then when we received the final bill it was $30 more than what we were originally charged, with no communication or follow-up to let us know that would be the case.

SARA B. 
Clasificación:
1.0

FIND ANOTHER FRANCHISEE !!! No one was at the location on a busy Friday afternoon. No one would answer the phone. I was one of 3 renters wanting to drop off a truck rental. After waiting for 30 minutes and knowing how backed up it was, I finally did the return on my iPhone.

Robert S. 
Clasificación:
2.0

The pickup process after hours was terrible and took an hour, delaying our move

Michael L. 
Clasificación:
3.0

The truck was dirty, the tire pressure was low and the check engine light was on. Quality control could be implemented a little better.

Alexis H. 
Clasificación:
1.0

It took 20 days for this facility to check this truck in and then charged us for gad when when we rerurned it at half a tank just like we got it. I will be calling to inquire about this matter.

crystal B. 
Clasificación:
5.0

Ease at picking up and dropping off.

SARA D. 
Clasificación:
3.0

When I picked up the vehicle I was asked if I could drive? What is that supposed to mean? The van was dirty and the rep was rude!

Rachelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon G. 
Clasificación:
1.0

I filled the gas tank up to correct location and whoever inspected my truck lied and said I didn't so I got charged an additional $20 for no reason.

austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER D. 
Clasificación:
5.0

The gentleman that helped was wonderful. This was a last minute rental right before he closed and he was helpful and so pleasant.

JEANNE F. 
Clasificación:
3.0

my tire went flat

Elnora G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANNA K. 
Clasificación:
5.0

This was the quickest, most efficient location that I have been to. Well done!

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKAYLA W. 
Clasificación:
4.0

A little hard to navigate the location when doing an after hours drop-off. Better signage where to park and return the truck would be helpful otherwise a good location for your UHaul needs.

William J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew W. 
Clasificación:
3.0

No one answers phone.

GLENN R. 
Clasificación:
5.0

Had requested a dolly but there was none available. Maybe they could purchase some more.

Sarah K. 
Clasificación:
3.0

The people in the front office could act a little more friendly. Customer service is everything. I will say that Kyle was very nice and helpful . I would have Kyle out front as much as possible for repeat customers, and more business moving forward.

LAURIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Great service and I appreciate the help.

Thomas V. 
Clasificación:
5.0

Great service

HENRYBENJAMIN B. 
Clasificación:
2.0

The online process is horrible. It took us 45 minutes to check in! If you wanted 2 contacts and to be able to get ahold of them, you should have asked that question when filling out the rental online.

Dominick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

Absolutely nothing. I needed to make a last minute change of date based on my help availability and they were able to do for me with ease. Office staff was friendly and very helpful.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kasey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

I honestly cannot see where improvement is needed. The whole process was smooth and easy. The employees were extremely helpful with making sure i had everything i would need. Moving a stressful for anyone but getting and understanding my U-Haul from this location was no stress at all. Forever grateful for wonderful customer service!

Nikaila T. 
Clasificación:
2.0

Went to drop off truck and employee drove off in a golf cart after asking me what I needed. Office was locked, so I used the after hours drop box, even though it was 3:30pm on a Tuesday (normal business hours). Was surprised that after asking me what I needed, he just drove off

Rand E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIA D. 
Clasificación:
5.0

Was very easy with the U-Haul App.

Lynn P. 
Clasificación:
5.0

Check in and out was very simple. It is a safe location. I have used this location 4 time s in the past.

CAROLYN C. 
Clasificación:
5.0

I had trouble using my iphone to check out the vehicle finally my daughter was with me & she used her smartphone & we were able to complete the check out?? was wondering if iphones have a problem working with uhaul??

Chase R. 
Clasificación:
4.0

All good

EDMUND B. 
Clasificación:
5.0

Truck was tired. 188k+ miles.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
5.0

The pickup by phone was a nightmare. I won't do that again. It took too much time taking photos and uploading them etc. I would rather someone hand me the keys so can get on the road.

JULIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
2.0

We returned the Truck around midnight, the signs at the location were very small and confusing. Tried to call this location 3 times and left a message. They never returned my call.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiqiang B. 
Clasificación:
4.0

The inside of the cab needs to be wiped down. A furniture dolly was not available and I had to go to another company for a furniture dolly. The process of renting the truck was extremely efficient and simple.

L'TRICIA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
4.0

Truck was definitely not swept when I picked it up.

Daniel B. 
Clasificación:
5.0

The UHaul site did not allow me to check in the truck when I returned it after hours. However I left a message with the office with the info on mileage and gas tank reading, and they processed it without charging me the $20 fee. Very good experience with the office both on the booking, pick-up and return. Would rent again from them.

JAMES W. 
Clasificación:
2.0

There were no instructions on how to drop off at this location. Your app couldn't pick up my location so I could complete dropoff paperwork.

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

The self-return process through the app did not work.

John M. 
Clasificación:
5.0

The 20' truck we reserved was not available at our time of pick up, so we were “upgraded” to a much larger truck. It was so huge it was very awkward to maneuver, and would not fit in the driveway of either location we were moving to/from.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
3.0

Maybe - good location but ridiculous that office was closed at 2:00 PM on a Sat - what makes it worse, is that employee was sitting in his car and watching me stand at locked door - PATHETIC!

Sean T. 
Clasificación:
3.0

Still waiting to hear back on why I was double charged, I went 45 minutes over my rental period and put gas in the truck and was double charged for that

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON W. 
Clasificación:
1.0

No oil in truck. Wouldn't start up. Had to return early Because the hood wouldn't stay down - very unsafe

RICHARD A. 
Clasificación:
5.0

The staff members are extremely helpful and communicated with me when the truck I rented was returned and available for pickup on two separate occasions without me asking fir a call They went above and beyond and do a great job staying organized

JAMES G. 
Clasificación:
5.0

The cab could have been cleaner.

Christopher H. 
Clasificación:
5.0

Good customer service.

WAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reid F. 
Clasificación:
5.0

Very smooth transition and truck was full of gas so just filled back up before returning

LONNIE R. 
Clasificación:
4.0

The U-Haul had crumbs and sticky spots from food/drinks in the cab.

Robert B. 
Clasificación:
2.0

I ordered a 15 foot online. It was confirmed . When I got there I was told they only had a 20 foot and I had to pay the up charge . Poor customer service and will not use this place again.

Jacob M. 
Clasificación:
5.0

Very friendly and helpful staff and that has been my main reason for continually using this location. Gracias

GEORGE A. 
Clasificación:
4.0

My only complaint is the A/C did not work

GEMMA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey L. 
Clasificación:
3.0

The uhaul van was dirty had a broken windshield! when the information was given after returning the van it was recieved with a very uncaring response! wont be renting from this location again.

MARGARET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
No se han enviado comentarios para esta ubicación.

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