Customer Reviews for Life Storage
(Distribuidor de U-Haul del vecindario)

2,043 comentarios

1514 Mathis Ferry Rd   Mount Pleasant, SC 29464

(843) 216-5706

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 10/24/2021: 8:00 a. m. - 2:30 p. m.

Servicios en esta ubicación:

Contáctanos

(843) 216-5706

1514 Mathis Ferry Rd
Mount Pleasant, SC 29464

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 10/24/2021: 8:00 a. m. - 2:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

I filled the gas tank up to correct location and whoever inspected my truck lied and said I didn't so I got charged an additional $20 for no reason.

austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER D. 
Clasificación:
5.0

The gentleman that helped was wonderful. This was a last minute rental right before he closed and he was helpful and so pleasant.

JEANNE F. 
Clasificación:
3.0

my tire went flat

Elnora G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANNA K. 
Clasificación:
5.0

This was the quickest, most efficient location that I have been to. Well done!

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKAYLA W. 
Clasificación:
4.0

A little hard to navigate the location when doing an after hours drop-off. Better signage where to park and return the truck would be helpful otherwise a good location for your UHaul needs.

William J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew W. 
Clasificación:
3.0

No one answers phone.

GLENN R. 
Clasificación:
5.0

Had requested a dolly but there was none available. Maybe they could purchase some more.

Sarah K. 
Clasificación:
3.0

The people in the front office could act a little more friendly. Customer service is everything. I will say that Kyle was very nice and helpful . I would have Kyle out front as much as possible for repeat customers, and more business moving forward.

LAURIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Great service and I appreciate the help.

Thomas V. 
Clasificación:
5.0

Great service

HENRYBENJAMIN B. 
Clasificación:
2.0

The online process is horrible. It took us 45 minutes to check in! If you wanted 2 contacts and to be able to get ahold of them, you should have asked that question when filling out the rental online.

Dominick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

Absolutely nothing. I needed to make a last minute change of date based on my help availability and they were able to do for me with ease. Office staff was friendly and very helpful.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kasey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

I honestly cannot see where improvement is needed. The whole process was smooth and easy. The employees were extremely helpful with making sure i had everything i would need. Moving a stressful for anyone but getting and understanding my U-Haul from this location was no stress at all. Forever grateful for wonderful customer service!

Nikaila T. 
Clasificación:
2.0

Went to drop off truck and employee drove off in a golf cart after asking me what I needed. Office was locked, so I used the after hours drop box, even though it was 3:30pm on a Tuesday (normal business hours). Was surprised that after asking me what I needed, he just drove off

Rand E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIA D. 
Clasificación:
5.0

Was very easy with the U-Haul App.

Lynn P. 
Clasificación:
5.0

Check in and out was very simple. It is a safe location. I have used this location 4 time s in the past.

CAROLYN C. 
Clasificación:
5.0

I had trouble using my iphone to check out the vehicle finally my daughter was with me & she used her smartphone & we were able to complete the check out?? was wondering if iphones have a problem working with uhaul??

Chase R. 
Clasificación:
4.0

All good

EDMUND B. 
Clasificación:
5.0

Truck was tired. 188k+ miles.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
5.0

The pickup by phone was a nightmare. I won't do that again. It took too much time taking photos and uploading them etc. I would rather someone hand me the keys so can get on the road.

JULIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
2.0

We returned the Truck around midnight, the signs at the location were very small and confusing. Tried to call this location 3 times and left a message. They never returned my call.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiqiang B. 
Clasificación:
4.0

The inside of the cab needs to be wiped down. A furniture dolly was not available and I had to go to another company for a furniture dolly. The process of renting the truck was extremely efficient and simple.

L'TRICIA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
4.0

Truck was definitely not swept when I picked it up.

Daniel B. 
Clasificación:
5.0

The UHaul site did not allow me to check in the truck when I returned it after hours. However I left a message with the office with the info on mileage and gas tank reading, and they processed it without charging me the $20 fee. Very good experience with the office both on the booking, pick-up and return. Would rent again from them.

JAMES W. 
Clasificación:
2.0

There were no instructions on how to drop off at this location. Your app couldn't pick up my location so I could complete dropoff paperwork.

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

The self-return process through the app did not work.

John M. 
Clasificación:
5.0

The 20' truck we reserved was not available at our time of pick up, so we were “upgraded” to a much larger truck. It was so huge it was very awkward to maneuver, and would not fit in the driveway of either location we were moving to/from.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
3.0

Maybe - good location but ridiculous that office was closed at 2:00 PM on a Sat - what makes it worse, is that employee was sitting in his car and watching me stand at locked door - PATHETIC!

Sean T. 
Clasificación:
3.0

Still waiting to hear back on why I was double charged, I went 45 minutes over my rental period and put gas in the truck and was double charged for that

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON W. 
Clasificación:
1.0

No oil in truck. Wouldn't start up. Had to return early Because the hood wouldn't stay down - very unsafe

RICHARD A. 
Clasificación:
5.0

The staff members are extremely helpful and communicated with me when the truck I rented was returned and available for pickup on two separate occasions without me asking fir a call They went above and beyond and do a great job staying organized

JAMES G. 
Clasificación:
5.0

The cab could have been cleaner.

Christopher H. 
Clasificación:
5.0

Good customer service.

WAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reid F. 
Clasificación:
5.0

Very smooth transition and truck was full of gas so just filled back up before returning

LONNIE R. 
Clasificación:
4.0

The U-Haul had crumbs and sticky spots from food/drinks in the cab.

Robert B. 
Clasificación:
2.0

I ordered a 15 foot online. It was confirmed . When I got there I was told they only had a 20 foot and I had to pay the up charge . Poor customer service and will not use this place again.

Jacob M. 
Clasificación:
5.0

Very friendly and helpful staff and that has been my main reason for continually using this location. Gracias

GEORGE A. 
Clasificación:
4.0

My only complaint is the A/C did not work

GEMMA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey L. 
Clasificación:
3.0

The uhaul van was dirty had a broken windshield! when the information was given after returning the van it was recieved with a very uncaring response! wont be renting from this location again.

MARGARET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

Very helpful/ great service at this location. However the truck interior was dirty ( dog hair) plus the passenger side mirror was missing the blind spot mirror, making lane changes precarious.

Maher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
3.0

Customer service when checking in.

JULIANNE P. 
Clasificación:
1.0

I had a confirmed rental with an appliance dolly and packing blankets. When picking up the truck, there were no dollies or blankets available. The agent shrugged it off and said I could rent them at Home Depot. The first truck I was given nonfunctioning. The agent was nonchalant and unconcerned.

Frederic K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey T. 
Clasificación:
3.0

Customer service rep seemed disinterested and preoccupied. Not rude, just indifferent about my business/presence. So I would recommend this place out of convenience, not for the service.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MING X. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
3.0

The truck was blocked in by another large truck. It took us over 15 minutes w/ multiple 3 point turns to get it out of its parking space

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
3.0

This is not about the facility specifically. My issue is with U-Haul online process is the worst and there 24/7 is a complete joke. If it not ready for prime time then dont launch an app or or process I will never use that process again.

tom P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Perry H. 
Clasificación:
1.0

I spent a collective 2 hours on the phone with several different people trying to get this trailer rented. Finally got someone who sounded like they knew what they were talking about. I was told it was ok to drop the trailer off in 29466 zip code and now I'm getting another bill. This has been the worst experience I've ever had with uhaul. Nothing but disorganized chaos at best.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVERETT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANNIE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim D. 
Clasificación:
2.0

Rude and disrespectful staff. On their phones, no customer service. Horrible

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAN J. 
No se han enviado comentarios para esta ubicación.

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