Comentarios de los clientes para Life Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Life Storage

Clasificación general:

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BENJAMIN L.
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El cliente no dejó un comentario.

Sedra D.
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The remote pick up was smooth.... thank you to the darling person that helped me fix my location services!

John M.
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None

Damian G.
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There was no where to park the truck when I got back, and was also charged a $20 after-hours fee even though I was told I had to have it back at a specific time.

Melinda M.
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Wonderful staff. Very helpful.

Richard B.
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The U-Haul app was very frustrating to use. It doesn't make sense to login and start the pickup process only to have to login again. The app would also have network or timeout issues. I finally gave up and waited for the office to open to get the truck putting me an hour off schedule.

victor S.
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Used location for after hours drop off of equipment. Confusing lot was pitch dark and there was no/incorrect signage to designate drop-off area etc.

Thomas J.
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There was no inspection of truck when I returned it.

greg A.
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El cliente no dejó un comentario.

Andrew N.
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The gentleman who assisted me provided excellent service

Brian T.
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El cliente no dejó un comentario.

Claudia D.
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Better customer service and not give customer keys to a truck that's completely blocked in.

Jan G.
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El cliente no dejó un comentario.

Jenna W.
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El cliente no dejó un comentario.

John F.
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add windshield wiper fluid before sending customer out.

Tim M.
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El cliente no dejó un comentario.

Michelle R.
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El cliente no dejó un comentario.

JANET H.
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Not a thing. It was an easy and efficient process.

Paul P.
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El cliente no dejó un comentario.

Christopher D.
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El cliente no dejó un comentario.

Nina F.
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El cliente no dejó un comentario.

Jennifer H.
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El cliente no dejó un comentario.

Bruno L.
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We had to accommodate to her needs, and she never sent the email confirming the delivery of the trailer, I had to ask for it

EDWARD S.
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El cliente no dejó un comentario.

MARGERY H.
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El cliente no dejó un comentario.

charles C.
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El cliente no dejó un comentario.

Steven K.
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This U-HAUL facility runs a very efficient operation using dependable, clean equipment.

Geena W.
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El cliente no dejó un comentario.

Peter L.
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Very smooth experience getting the vehicle and easy return.

Robert C.
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Personnel were very professional

Jennifer G.
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This was easy, quick, and the truck was in excellent condition!

Justin H.
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El cliente no dejó un comentario.

Kimberly H.
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El cliente no dejó un comentario.

Caren M.
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El cliente no dejó un comentario.

Thomas S.
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The location of the truck was wrong. The picture of where to find the truck was wrong. Spoke to the manager evan, he was rude and refused to solve my issue, stating call uhaul I'm not doing anything for you.so I hung up on him, no need to keep talking after that comment.

William B.
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Agents could be friendlier. Had to walk a distance to pick up vehicle.

michael M.
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The tow dolly was severely damaged and should never have been rented out. The fenders were bent and actually rubbing the tires. When I told the attendant I would not take that he said it was up to me to find another at a different location. He actually said" well if something happens, you have insurance." Unbelievable!!!!

Rhetina M.
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I cant imagine it being any better. Very kind and helpful. Thank you.

Bridget G.
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El cliente no dejó un comentario.

Matthew F.
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El cliente no dejó un comentario.

Julie H.
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El cliente no dejó un comentario.

Ted W.
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El cliente no dejó un comentario.

Ralph L.
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El cliente no dejó un comentario.

Lisa J.
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El cliente no dejó un comentario.

Ashley G.
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We couldn't ever get a live person on the phone. We had questions about the drop-off for which we had to show up. Thankfully we ultimately did not need to discuss the matter with anyone ahead of the drop.

Jeffrey W.
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El cliente no dejó un comentario.

WALTER S.
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El cliente no dejó un comentario.

linda A.
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I dropped the truck off on the 13th at 12232 little road—the day after I rented it. We didn't find anyone on the property until my sister honked the horn. He started the truck and left it running. He said it would cost 20.00 to give me a receipt. Later I found a charge on my credit card of 42.00 for returning the truck on the 15th. Do not use this dealership unless you are ready to get ripped off

Martin H.
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Amazing experience. Quick and easy! The guy I worked with was awesome!

Janice S.
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Had hard time finding the location - maybe more signs at location

mark L.
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El cliente no dejó un comentario.

David N.
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Convenient location. Staff was very helpful and accommodating.

Frank H.
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A little hard to find but in area that was unloading.

Kate F.
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The online check-in option still required to come inside to pick up the key so check in took 1 hour, wasting extra time of the rental.

Ibrahim A.
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El cliente no dejó un comentario.

John Michael H.
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This is the second time I have rented a moving truck from this location. All was clean, ready to roll and was a smooth process. Great experience overall.

Agostinho A.
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El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Mark M.
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I reserved the truck 2 days earlier and when I went to pick it up the truck was way back in a back lot and I had to carry the dolly I had rented all the way back there in a downpour. The gasket around the drivers door was loose so that rain was coming in. I replaced that gasket very easily.

Jeffrey L.
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It was a little hard to find the location inside a storage facility, could have been marked a little clearer. The staff was helpful.

Jamin L.
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I ordered both a utility dolly and furniture sliders and got neither. I called with a non urgent question and never got a call back. The staff had no idea what the overage cost would be for mileage when I asked and didn't seem to know or care about how to find such info.

Mark P.
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El cliente no dejó un comentario.

Taylor O.
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Reserved equipment to move along with truck but equipment wasn't there. I found out it is first come first serve at the location which was not shared beforehand. I had to drive to another location and rent them again before I could start my move.

Erinn Y.
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The truck was clean, but the passenger side mirror made for a very stressful trip. As soon as we got it on the highway and went over a bump, the mirror turned to make it so we could not see traffic on the right. We tried to fix it, but the mirror was so loose it would not stay put. It kept swinging. Traffic was not visible on the right for 1,000 miles. We had to call the person following us to let us know if we could switch lanes every single time. We also went through a rain storm and there was a leak in the truck. All my belongings and boxes in “mom's attic” got wet. The truck should have never been allowed out on the road with these issues. Not worth all the money I spent.

David S.
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El cliente no dejó un comentario.

Francis M.
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Very polite staff. Didn't have the equipment I ordered but was still an overall good experience. Would use them again.

Richard R.
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El cliente no dejó un comentario.

Roger K.
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Could not have been more helpful or friendly.

gail H.
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Very sweet and knowledgeable young lady helped us and her customer service was outstanding. Thank you!

Jennings R.
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While this location and the people who work there are quite good, an essential piece of equipment, appliance dolly which was reserved and paid for, was not available when we picked up the truck. We called UHaul and after a very long wait on hold were told that there was not another appliance dolly within 50 miles. They also told us that the Charleson UHaul manager would call us back to see if there was any help. This NEVER happened. I am extremely dissapointed with UHaul!!!! We drove over 110 miles to pick up the equipment which was OVERBOOKED. I could have rented one local to where I live if I had know there was not one available in the Charleston area. I am going to look elsewhere for any future moving equpment rental.

Robert B.
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Drop off instructions could be clearer

Christopher H.
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El cliente no dejó un comentario.

Todd K.
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I made the reservation through the website 10 days prior to the reservation. In that 10 days I repeatedly had to contact U-haul by phone because they could not get the locations correct or the truck size I needed. The pick-up went smoothly until I realized that the the equipment I reserved wasn't in the truck. It was a very frustrating experience. Although I will say that all the representatives I spoke to on the were kind and professional, for some reason they just could not input my needs correctly.

Mark F.
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El cliente no dejó un comentario.

Marie R.
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Nothing

Michelle R.
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El cliente no dejó un comentario.

Lonnie D.
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Great location and the employees there were nice to deal with. Manager was personable and nice.

Kevin W.
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Keep doing the great work you guys are doing already! Nice job! Kevin

Udo S.
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El cliente no dejó un comentario.

David F.
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No land and must park trucks far from the office

John V.
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El cliente no dejó un comentario.

Amy P.
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location was closed and the phone app wasn't working properly. key box was difficult to locate tire light went on 10 minutes into driving the truck.

Matt B.
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I followed signs to the rental office but the key pickup spot was in the back. Took a minute to find. Truck was clearly marked. Relatively straightforward.

Brian G.
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El cliente no dejó un comentario.

CHRISTOPHER T.
Clasificación:

My movers picked up the U-Haul.. I had declined insurance and any moving supplies.. Employee decided to add insurance and a dolly to rental without even asking my mover as my mover knew to decline insurance and didn't need dolly.. I've emailed the Area Manager for Uhaul and have yet to hear back..

Roger M.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

Stephen P.
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El cliente no dejó un comentario.

Paul H.
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El cliente no dejó un comentario.

Bradley C.
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El cliente no dejó un comentario.

Neyle T.
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I was told if I needed the uhaul an extra day to just call and let them know. Tried to get in touch with uhaul for hours and couldn't get through to a person and when I finally called the drop off place the guy was a jerk and said absolutely not. I had to drive from Columbia to Mt pleasant quickly you get uhaul to drop off place. We had intended to have an additional 24 hours. This Mt pleasant guy was a jerk. Columbia uhaul people were wonderful!!!

Norman T.
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Waited in line for about 30 minutes; transaction took about 10 minutes - even though I had done a check in. Apparently, that is useless. There was no truck waiting for us.

Valerie B.
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El cliente no dejó un comentario.

Jennifer C.
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El cliente no dejó un comentario.

Teri T.
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El cliente no dejó un comentario.

Alan R.
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El cliente no dejó un comentario.

Andrew B.
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Only one person working so a few people had to wait, the poor guy was working his tail off to keep it moving. Extra staff would be helpful.

Laurie T.
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The mobile app is abysmal. It never works. I have rented 4 U-Hauls from various locations this year and the mobile app has never worked as it should. Never. It is frustrating. From now on I will just go to the counter... it will save time. The people at this facility are terrific! Very professional. But the mobile app still sucks.

Mark K.
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Drop off was simple but was charged extra for gas even though when I picked up the truck it was only 1/4 full

FREDERICK W.
Clasificación:

There should be a sign indicating that if you are dropping off just leave the keys in a safe box or area. I cleaned out the back of the truck after unloading. There were some pieces of rope that I did not have a trash bin to discard at the storage building and put them in a small pile to throw away. I forgot to take them out when dropping the truck off and got charged a $25 cleaning fee. That is totally ridiculous and a rip off. This not the first time I have rented from U-Haul, but if that is the way customers are treated it will be the last time.

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