Continue providing excellent customer serviceJustin R.
Customer Reviews for Life Storage 500
(Distribuidor de U-Haul del vecindario)
Columbia, SC 29209
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- 7/1/2022 - 8/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TEMPESTT T.
It took way to long to reserve the truck and way too long to get checked in! The price was much higher than we were quoted on the phone and your CSR was rude.steve R.
The app doesn't work. I was unable to use it to return vehicle.LOREN S.
El cliente no dejó un comentario.Naomi A.
Great customer service. Very friendly. Truck clean.barbara S.
Great service. Prossional employees. Tiffany was awesome!Cynthia J.
El cliente no dejó un comentario.George N.
Britney is a SUPERB UHAUL site manager!!! I have rented from her several times and she ALWAYS exceeds expectations. UHAUL is LUCKY to have her as an employee!!! THANK YOU, Britney and UHAUL!FRANS C.
I am a Uhaul employee and the dealer did not know how to apply my employee discount can you apply it My smid # 1328507William S.
Truck was left with over 20 large boxes that weren't broken down on the truck. I had to remove all the cardboard boxes before attempting to load my furniture. When I complained to Uhaul I was told if I didn't remove the boxes before bringing the truck back I wouod be charged. Pictures were taken to prove my complaints.Melody D.
El cliente no dejó un comentario.TEIARA T.
El cliente no dejó un comentario.Paul V.
El cliente no dejó un comentario.DANIEL B.
Dropped off the UHaul after hours at this location and there was no direction of where to actually park the UHaul. Would recommend having designated parking spaces to indicate those spots are for uHauls that are being returned.Tammy M.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.RUSSELL M.
El cliente no dejó un comentario.WILLIAM R.
Truck had ants in it.John H.
El cliente no dejó un comentario.Michelle B.
Follow posted office hours. I made reservation for 9am as indicated on website but no one was there until 9:20. It set me back on the day.Clark S.
Original member told me there were no trucks and to call a phone number that wasn't open until an hour after my reservation. No equipment was available that was requested.Nicholas M.
El cliente no dejó un comentario.Daniel R.
Customer service was great and professional.MELVIN D.
El cliente no dejó un comentario.Michael U.
Britney was amazing!!! She made sure I had the info I needed and made this process easy for me. She needs a raise!!!!Ryan J.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.Chandler S.
El cliente no dejó un comentario.ALEXANDER H.
The lady at the desk was friendly and efficientJAMES J.
El cliente no dejó un comentario.kester F.
A little hard to find. Staff recommended return site that would be hard to return trailer.Frank H.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Julie M.
Better instructions to pickup and return, especially for out of town customers. My GPS (6000 Garners Ferry Rd) took me to the entrance of a storage facility. No signage identifying that it is a uhaul location. I called the 800# and the told me to drive around the building, where there was a sign in the door instructing customers to go to Jimmy Johns in the shopping center on the other side of Target.Michael G.
Absolutely wonderful! The service was super friendly. Above and beyond helpful.Nathan P.
El cliente no dejó un comentario.Kymberlea E.
Better sign to find the actual uhaul office as there are two separate buildings, the address being given to the customer is not accurate. The address is for the storage facility., the office is located a further down the street.Jesselee J.
Our appliance dolly was not in our rental and we had to drive to another location to pick one up. The office was closed for 5 days and I was not able to speak with anyone at this location. Horrible experience and I will probably never use U-Haul again.Zachary T.
The cab of the truck was dirty. Had old socks. Cigarette butts and old food in it. The guy at the storage unit said they did not deal with U-Haul anymore. App did not work. Customer service was fantastic. She was very helpful.Jayne E.
El cliente no dejó un comentario.Wanda H.
Great serviceAllen H.
They said the total amount was one payment and now it's saying it's a nothing thing.patrick C.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.David T.
They are very understaffed. I went there at 4;45 on Friday to rent the truck and they were closed, even though they're schedule close time was 6 p.m. So I made a reservation on the phone and went at 8:50 a.m. the next morning (pickup time was 9 a.m.). The employee there was doing his best, but very weak on the computer system. He had to call a woman at home and she walked him through what to do. Because the store had closed early on Friday, people had dropped off vehicles and keys and on Saturday morning those vehicles had to be checked in before he could help me and one other gentleman. After more than an hour, I left with my vehicle at 10 a.m. The vehicle was good, the price was very good and since I only drove 13 miles, my charges and gas were very little. So, since I got my work done quickly and got the vehicle turned in less than 3 hours later, I was happy with that. But, the long wait to get the vehicle was unacceptable. I'd like to have my money refunded.les C.
Brittany was awesome!!!Wanda H.
Everything was great!!!ZIANE G.
No improvement necessary. Excellent employee! Arranging to obtain the vehicle was quick, efficient and pleasant. What more could a customer want!John M.
When I got there at 10:00 my reservation was not ready. The man working said the system was down. The after 45 min another customer came in and he actually started helping her first when she had an 11:00 reservation. Overall was very disappointed and honestly did not think I should have had to pay the full price after waiting an entire hour at the store.Cody H.
Brittany was SUPERB in all respects of this recent rental. It has always.been hit-or-miss at different U-Haul locations, but Brittany stands out as a TOP U-Haul employee.FRANS C.
El cliente no dejó un comentario.Eugene J.
The employee that assisted me was currently in training...Terodde W.
El cliente no dejó un comentario.Katrina P.
nothing at this timeJohn F.
El cliente no dejó un comentario.KENYA K.
The girl that check me in was outstandingTroy J.
El cliente no dejó un comentario.Hellen D.
Britney was very helpful, professional and went the extra mile to accommodate our move.James R.
El cliente no dejó un comentario.Stephen R.
The security system keypad was not working, it cost us about a 1/2 hour delay in a very tight schedule. Numerous people were in the same boat. We couldn't get in and had to keep going to the front , the gentlemen in the front was doing the best he could with this faulty unit aggravating everyone. :)corinne K.
Very nice building, convenient location and ease of access make this one special.Frank C.
Loved it! Very good deal!!!michelle B.
The lady at 1-800-go-haul told me that a 1971 dodge truck would not fit on auto transport trailer, so I asked if a 2013 dodge car would fit, She said no, so I asked if a 1961 WV bug would fit, she said yes. I had already completed the compatibility chart, and it said it was compatible with any of the above, I give her 1 star, not good advice for customersTim D.
El cliente no dejó un comentario.Dedric A.
El cliente no dejó un comentario.joe D.
El cliente no dejó un comentario.Keeasha G.
The air condition was awesome and online return was so smooth.Katherine R.
I was not supposed to drop off at this location. I drove 10 miles out of my way to drop off at my assigned location only to be told that they could not accept the equipment. I ended up calling this location myself after the location on Forest Drive told me they could not search for a drop off location for me. The location on garners ferry was very helpful. Although, I am very disappointed in the Forest Drive locationDamon M.
Britney at Life Storage was very helpful and efficient in helping us rent a U-Haul for our move. We just walked in and they had one available. We were in and out in about 15 minutes only because there was another customer ahead of us. We appreciate receiving the total bill via email being that we weren't exactly sure of the mileage when initially paying. Moving is a huge task so it was great that this part was easy. Thanks a bunch!Michael M.
El cliente no dejó un comentario.Joel F.
El cliente no dejó un comentario.Tracy F.
We cannot think of another way our service could have been improved. If you had a rating above "excellent," we would have chosen that one!!Glenda W.
El cliente no dejó un comentario.Walter G.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.Anthony O.
I was called 30 minutes prior to let me know that my guaranteed reservation was not there. All they had was a truck that had to be returned to that location when I had reserved a one way. So of course I had no choice but to get that truck and drive an hour back after moving all day. They told me they would comp the extra mileage and gas and quoted me a price. They ended up charging me for all of the miles and twice the quoted amount and say that they have no record of what happened. So after being nice enough to not make a big deal about their screw up, I'm having to pay extra bc of their mistake after going out of my way to be accommodating. Complete clusterMatthew H.
When picking up my requested truck (reserved 2 months in advance) I had found that someone had taken the truck assigned to me without the dealers permission and was left with one without A/C for my 2.5 hour drive on a 95 degree day. Since this is not a U-Haul facility but just distributor, all the other trucks seen in the lot were already booked for other customers. After some hassle, the lady there decided upon just giving me one of those other trucks. The truck I ended up taking was 5feet smaller than requested but I was thankfully able to fit all my belongings in it. Overall a poor experience but happy I was able to at least get a functioning truck for my move.Brian M.
Great sales person very helpfulJoseph M.
El cliente no dejó un comentario.John C.
Great ServiceJulia C.
El cliente no dejó un comentario.becky B.
I think the rental process leaves a lot to be desired. It is not well explained and it left me feeling that I never wanted to do another U Haul rental. It was hard to get some who was knowledgeable on the phone. The truck share anytime pickup was a disaster! It delayed my departure by several hours. This was very frustrating and I would not want to do this again.dorlees G.
El cliente no dejó un comentario.MICHEAL K.
I rent here frequently, and every aspect of the rental goes exceedingly well. From reservation through return -- I can always count on their excellent service.KATHY Y.
Brittney was very courteous.IQBAL A.
El cliente no dejó un comentario.thomas H.
El cliente no dejó un comentario.Brady B.
Our truck had serious safety concerns. The tires worn and caused problems driving. The lights very dim at night made it difficult to see driving. There were no lights on the dashboard , which caused problems and safety concerns.Robert M.
When I arrived at my scheduled pickup time of 9:30AM I was delayed by a locked office with a sign indicating will be back at 9:40AM. When returning truck same day, I arrived at 4:15PM to fine the office was unmanned and locked with sign indicated will return at 4:45PM. There should always be at least one agent available during your business hours.Clyde L.
El cliente no dejó un comentario.Curtis T.
Very friendly staff. Enjoyed the experienceJeff F.
Britney was greatWill M.
I think the manager is named Brittany? She is always awesome.Will M.
El cliente no dejó un comentario.Melanie K.
El cliente no dejó un comentario.Elizabeth S.
You guys made this so easy.Yolanda S.
El cliente no dejó un comentario.Yolanda D.
El cliente no dejó un comentario.Charles R.