Comentarios del cliente para LIC Lot LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de LIC Lot LLC

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Aida M. en

Grado:

I chose a mobile pickup experience but I still had to obtain the keys from a clerk. And since this was the first time using the mobile share option, instruction in how to obtain the car wasn't sent to me until after my pickup schedule time which cut off my rental time by 45 minutes. The person that called to verified my rental called after my rental time was schedule and was rude and hung up on me while I was asking a question about how do I get access to the van. The process could be more seamless, maybe you should look at zipcars rentals models.

Charlie S. en

Grado:

make sure that the correct equipment is included in the truck - i ordered a dolly and it was not in the truck.

Jeffrey B. en

Grado:

I have a slight tremor because of medication and as such I had to literally retake each photo at least 6 times till it was clear. I would like the option to select a location that has attendants to check me in and check me out . I can say I will not book future truck rentals if I can’t find a location with attendants

Richard M. en

Grado:

The outside of the van was dirty. I also noticed another van that was dirty on the outside at the location. Since this location is an unmanned one a process needs to be put in place to clean the outside of a vehicle.

Jamie O. en

Grado:

Uhaul should check out Car2go or Revel. This would be fantastic if it worked liked these apps.

Ira G. en

Grado:

First, the survey sucks. Repaint your trucks with the information plus insurance, mileage and fees. Insurance was way more than mileage or fees. Insurance cost more than the 4 hour rental. And its not a daily rental. Its a 4 hour rental. Advice people in advance that they'll be using their phones to rent. Is that what Neighborhood Rental means? And if one has to rely on a phone, I assume there are parts of the arduous process that can be done while not in front of the phone.

Roberto G. en

Grado:

Slight improvement on the Uhaul app for returning clients feature. Overall, great customer service.

CHRISTOPHER W. en

Grado:

I had a disastrous experience because the signal strength for my cell phone was poor.. This meant that I could not sign in to the app and go through the check in process. I appreciate that it is convenient to have more locations when you don't have a full U-Haul hub - but the Long Island city area doesn't have good cell signal a lot of the time OR it is overwhelmed by the number of people using the tower... I spent 1 hr and 15 mins standing around trying to get my vehicle. I had multiple conversations with your staff and they were polite and trying to help BUT the policy of having to put a call in to someone else to validate my ID (after I sent a photo AND my own Driver's license is ridiculous... (My wife just happened to be at the gym so wasn't on her phone and I am self-employed so didn't have fellow employees to have you call) SO then your staff asked me for my passport!!!?? I mean, really??? Why would I have my passport to go and rent a Haul van? I wasn't told any of this would happen before hand and it was my first experience renting - so maybe you should let people know what to expect!!!! Finally, I think the online check in is good but my BRILLIANT IDEA, to save you folks a lot of hassle and these nasty emails, is that ALL YOUR NON-OFFICE pickup locations MUST HAVE A DEDICATED WIFI installed with a password so that we, the customer, can ALWAYS LOG IN to check in at pick up.... I expect that my compensation for the hassle and the brilliant idea will save you a fortune, so I'd be happy with a 10% cut of those savings over the next 5 years. But yesterday, after an hour and 15mins trying to get my van.... I was irate.

Saad B. en

Grado:

The parking lot attendant was not helpful saying “I don’t work for U-haul “ , had to use help of customer service by calling while it was raining. The truck was good but no accessory equipment is available. When returning, in the review I mentioned non available equipment & was given a refund. Mileage was also inaccurate (drove for 7 miles & was billed for 17 miles). Customer service was very helpful though.

Yogev C. en

Grado:

There are no utility dolleys, no furniture pads and no equipment whatsoever at all... The maintenance guy was very nice and helped a lot!

Wes B. en

Grado:

We did not have a dolly that we requested and paid for and they added furniture pads to the cost that we did not request. We paid $17 more than we should have. Other than that, it was great.

mVanessa P. en

Grado:

Nothing at all.... Perfect! Thank you.

Eric G. en

Grado:

The app didn't work at all. Since they're isn't a full-time person on-site, my return was fraught with uncertainty and misunderstandings as I called uhaul and dealt with the people on-site.

Sae Jin K. en

Grado:

El cliente no dejó un comentario.

Samantha C. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

Signage for where to find keys for the self pickup would be helpful!

Jeremy P. en

Grado:

The online reservation was complicated and gave me a hard time to reserve

Brian J. en

Grado:

The app is problematic and crashed / drained my Google Pixel phone multiple times.

Allison R. en

Grado:

The location was fine and the man very nice but he has helpless!!! Your new app is terrible. It took 5 reservations and an hour to rent a truck yesterday. Bring back the human service!

Crispus H. en

Grado:

I was unaware that I had to book and complete the process by phone using the limited access to wifi in that location. If this is a process that is consistantly happening, there should be a wifi hot spot for customers.

Earl G. en

Grado:

The fact that the operator did not warn me that this wasn't an actual uhaul site and that i had to cancel out my 1st reservation and manually make another it was too much that i had to go thru in order to get my van and the wifi in that lot was horrible i had to go to the post office with 6% battery on my cell that was so frustrating

Jean-Ezra Y. en

Grado:

Provide wifi connection to do mobile check-in. Location has bad data reception.

Dylan O. en

Grado:

The man in charge was very rude and wouldn’t answer any questions. Took a half hour to pick up the van which wasted my time

cathryn J. en

Grado:

This place is a parking lot and may feel sketchy if you're not familiar with the neighborhood. The two guys running the place don't want to help you because it's a self-service pick up location. And one of the guys was particularly rude when I told him I had ordered a dollie but it wasn't in the truck. He replied "go complain to someone else". I eventually left with the van using self service process and Uhaul removed the follow charge.

Dustin H. en

Grado:

I picked up the van and the gas light came on like 1-2 miles after i picked it up. It would have been nice to not have to worry about putting gas in until the end of my trip.

Allison R. en

Grado:

The new process by app is one of the worst experiences I have had.... it puts all the work of checking in and out on the driver instead of the uhaul dealer. It is difficult and burdensome and time consuming./ I can't say enough how awful the past 2 rentals have been.

Vincent M. en

Grado:

El cliente no dejó un comentario.

Zachary S. en

Grado:

So many people seemed to have issues with the mobile pick up process.... READ THE DIRECTIONS people, it was super easy. Many also complained about the employees/service, well the employee who was there was courteous and made sure I had everything taken care of for pick up and return.

Edoardo I. en

Grado:

The self check in process is complicated. The customer service number does not pick up on Sundays. The equipment is good but they need to make this process easier.

Kurien K. en

Grado:

BEWARE DON'T TRUST THIS RENTAL LOCATION! They over charged for miles not used. Still trying to get our money back!

Vincent M. en

Grado:

The representative at the location was not friendly, somewhat aggressive.

Timothy G. en

Grado:

El cliente no dejó un comentario.

Roman R. en

Grado:

I used the mobile uhaul app. it didn't provide me instructions on how to get the vehicle. I ended up going to the email and doing it through the browser. Then, that area had REALLY bad phone internet signal, so I had to restart a few times. Then when I finally got a good spot, it told me to find the car in a certain location, and it was 1.5 blocks away (not in the mentioned range at all). Once i finally got into the vehicle, it asked me for front, then back, then selfie photos. Then it asked me to provide a contact of a friend or family member. What kind of nonsense is this?! My family is out of town, and one friend happened to be free to answer. What if my friend couldn't help...then I wouldn't get the vehicle? Then once I DID get everything verified, I had to go back to the car garage to talk to a guy who claimed that in order to get the car, I have to do everything online and that he couldn't help me. When I showed him my uhaul driver name+id result, he gave me the key. It was cold, it was wet, the system wasn't working, and it took me 45 minutes to get the car on the road. I'm never doing this again.

William H. en

Grado:

El cliente no dejó un comentario.