It was very close by our destination. There was no one present on Thursday, and they were unavailable by phone. But hey, the parking lot is big and the key drop box was obvious, so I would definitely drop off there again.Arlin W.
Customer Reviews for Liberty View Quilt Shop Capon Bridge
(Distribuidor de U-Haul del vecindario)
Capon Bridge, WV 26711
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar.: 11 a. m. - 5 p. m.
- Mié.: 12:30 p. m. - 5 p. m.
- Jue. - sáb.: 11 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have a public Wi-Fi connection so check in goes a little easier!!!Dewey H.
Have better costomer service from main office of u haul 800# the people there are perfect.Ander J.
Have people at the location. I walked next door hoping to find information of whereabouts of employees and was told they are never there. No internet service. called uhaul and was told to log in on account for lock box code that they would not give over the phone. Had to drive 30 more miles to get wifi then got code. I was 6 hours behind schedule when I got the truck back to Elkton Virginia where I made the reservation and needed the truck but instead I drove 100 plus miles counting finding wifi one way. I ended up driving over 200 miles extra round trip after driving 12 hours all night to reach Elkton Virginia. Not happy with the costomer service and feel monetary restotution should be made. The truck over all was great but my bloodpressure was out the roof. I feel that if you are going to rent trucks from that location then there needs to be someone there when needed. I was there at 10A.M. so no excuses for not being there. I hope this reaches corporate office as somthing should be done.guy S.
El cliente no dejó un comentario.FREDERICK LEE C.
We tried to leave the moving van and report it on the internet but we could not log on to your site, That cost us $20. Derek and Amy LeaberryDerek L.
Great service..very smooth operationRODERICKHOWARD T.
El cliente no dejó un comentario.JAMES EZRA B.
I returned the U-Haul truck to this location on November 22nd and the establishment was closed until November 24th. I dropped the keys and contract in their drop-off box and left the truck secured on their lot. This is a very professional and family atmosphere establishment, and I highly recommend it to everyone.FAUSTO ANTONIO J P.
El cliente no dejó un comentario.STEVEN SCOTT B.
El cliente no dejó un comentario.Janet L.
El cliente no dejó un comentario.STEVE ALLEN T.
It's kinda hard to pick up truck. A lot of steps to this.Belinda B.
The Uhaul App was very cumbersome and hanging up. The App required more information, pictures and steps than my current home refinance. It took an hour and a half just to get the truck. When returning the truck in person, the process was smooth and professional and we were in and out. The location and management were great but the uhual app was horrible.Donald T.
El cliente no dejó un comentario.KEVINEUGENE G.
El cliente no dejó un comentario.MATTHEW GARDNER F.
El cliente no dejó un comentario.JONATHANCHRISTOP W.
El cliente no dejó un comentario.BRYANTHOMAS N.
Great trailer, will use you good fokes in the future.Jonathan S.
There were no moving blankets in the truckRICHARDOWEN F.
The uhaul rep I worked with at this location went above and beyond!! He was proactive in letting me know uhaul had changed my pickup location - which was so much farther away than expected - and he worked with me on how to do my pickup with as little stress as possible. Amazing - because calling uhaul itself was useless.Carole S.
The place was not open when I dropped off but the drop box was easy to find. The only thing I would suggest, this location is a in a dead spot for cell reception. Since uhaul is forcing the self checkout, they should be providing a way for customers to access the internet and do self checkout correctly. I had to improvise to get it to work so I wasn't charged extra.Joshua H.
El cliente no dejó un comentario.Albert M.
Letting the customer know where to return the truck.MARIE ANTOINETTE L.
El cliente no dejó un comentario.JAIMIE K.
Every thing was good and the uhaul dealer was very nice if I need another truck I will go back there to rent oneDennis R.
Another excellent experience at this locationRodrick C.
Great experience,nothing to add.Thomas M.
Steve was by far the best experience at U-Haul I've ever had, and honestly probably the best customer satisfaction in my entire life from any company. He helped me swap out multiple trailers and also help me extend my reservation due to a family emergency and was just overall incredibly helpfulduring this crazy time!Rodrick C.
El cliente no dejó un comentario.Zac Y.
Don't ever let/get rid of Steve!CHARLES S.
Very professional, accommodating and timely. Excellent in every aspect.Harry R.
El cliente no dejó un comentario.Steve P.
El cliente no dejó un comentario.Steve P.
I did not have phone service in this little town and I had to borrow somebody's phone that work there they made it so easy after I got them on the phone with customer service appreciate everything you did for me excellent job everybodyJanet S.
We rented a 26' truck and found out once underway (and too late to make a change) that the back lights on the truck and all of those around the perimeter of the cargo section did not work. We had to drive in the dark and rain on a busy major highway with a lot of traffic and it was unnerving not to have these lights working. The manager at the drop off location said it was probably a bad fuse. This should've been checked before we left with the truck.Thomas S.
Easy pick up. Rental truck was clean and well maintained.Craig R.
El cliente no dejó un comentario.Gary T.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.Nikki Cannon C.
Steve was great to rent from. He explained everything with just enough detail, was friendly, and was very flexible by meeting us at 7:00AM before the store opened. I'm definitely renting here again.Nancy Jean S.
was closed when we dropped off truck, but drop off was easyjames V.
Keep Steve running the operationCHARLES S.
no open at the time of drop offjames V.
Reserved trailer at Wards Plaza, Winchester, VA. No one was there to check out the trailer. Rep just left, even though it was normal business hours. Left everyone hanging. Five other customers were also waiting. Had to call the fleet management number to try to find another dealer nearby to transfer the reservation. An hour on the phone. Finally had to drive 30 min away and start reservation from scratch. Would not honor original quote. Had to pay an additional $60 for the privilege of wasting two hours and my gas. Missed my timeline to pick up furniture, now have to rent another trailer to finish the move. I have had good service from U-Haul in the past and have done business many times, but this experience has changed my perspective, all because an employee just decided to up and leave during normal business hours.James G.
Just keep allowing Steve to do his job. He does it perfectly!!!CHARLES S.
This guy here is awesome and very kind. Left my cell phone i truck and he called my husband to tell him and we hurried back from town and got it. Very sweet and honest gentleman.susian D.
No improvements necessary. This is a wonderful, helpful location, and always our first choice!! Thank You!!Wendy D.
El cliente no dejó un comentario.Harry F.
El cliente no dejó un comentario.Lybet K.
El cliente no dejó un comentario.susan W.
Speed up your processing time. Takes to long to do the rental agreementPeter H.
This is the first place that an employee walked me out to the truck and explained everything to me about the truck. The employee even adjusted the mirrors for me.Tim G.
El cliente no dejó un comentario.Fred N.
They were very nice to deal with.Gloria Z.
Nothing negative to say. great customer service Smooth transaction your trailer worked great for the vehicle I was moving. In and out in no timeJimmy P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Barry H.
El cliente no dejó un comentario.Jack D.
Google took me to wrong location. Front door should have arrow to key box if locked. Auction days use up parking. Advise customers no one may be there. Steve was wonderful afterwards, and more than made up for any inconvenience. Clone him!!susan T.
This was the best experience I have had. They were wonderful and helpful.Danyelle K.
Nothing! Steve was amazing! We were in a bind as our car had a problem that could not be fixed. We had to quickly rent a truck and trailer to get back to NY. Steve was knowledgeable, efficient, and very kind. We had a WONDERFUL experience!Linda B.
El cliente no dejó un comentario.Don A.
El cliente no dejó un comentario.Malinda M.
The guy was really nice, just a local guy and gave us a heads up as to what events were going on the next day and how to avoid the traffic... Had no problems at allBrian T.
Nice place to rent and return U-haul equipmentKenny K.
El cliente no dejó un comentario.Lewis B.
El cliente no dejó un comentario.Jeff F.
It's Capon Bridge WV. Lady was very nice and there was an Auction going on in the parking lot. Effortless check-in and a extra bonus of poking around the auction to see if there was anything interesting for sale. ;-)Jeff F.
Rental location was great! The online process was horrible. Shows you can pick up in one place. Then they send you a conformation for 30 miles away. Online needs to be more real time. Also, whoever called me from Woodbridge VA seemed very bored with their job. They seem like they didn't have time to talk to me. Even got my reservation wrong but it ended up working out. Location was great but U-haul was less than satisfying.Chuck B.
El cliente no dejó un comentario.Edward P.
El cliente no dejó un comentario.kevin T.
Just keep letting â€œSteveâ€ run the place. He is terrific!CHARLES S.
El cliente no dejó un comentario.Sharon B.
El cliente no dejó un comentario.George I.
Monday was a holiday, but the agent came out at 9am to get the truck signed out to me! Great Customer Service!Rabeca A.
El cliente no dejó un comentario.JANET B.
El cliente no dejó un comentario.richard D.
El cliente no dejó un comentario.Kelly J.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Alan N.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Robert H.
Excellent service, best I have ever had at a uhaul locationSteven S.
El cliente no dejó un comentario.lisa J.
Best customer service !!Angila W.
El cliente no dejó un comentario.MARYANNE K.
El cliente no dejó un comentario.Beverly B.
El cliente no dejó un comentario.Ashby H.
El cliente no dejó un comentario.GINA G.
El cliente no dejó un comentario.GARY L.
El cliente no dejó un comentario.ALAN S.
The uhaul representative pulled a bait and switch by quoting a price of $249 over the phone and switching to $349 when we arrived. He initially did not dispute the 249. Price but claimed the computer would not allow him to change the rate. He also seemed computer illiterate and took him over an hour to complete the paperwork. The office was extremely dirty (cat or dog hair everywhere). Horrible experience but we had no option but to complete the transaction as it was too late to find another mover since we had hired packets and loaders to complete the job and they were waiting at our home.Darleen G.
Personnel were extremely attentive and knowledgeable. Our vehicle was available for on-time pick-up. All related expenses and driver obligations were completely covered before the contract was prepared. The costs upon return were exactly what we discussed before our initial departure. Thank you for your excellent service.Dennis O.
Very friendlyJulie S.
There is no improvement needed for this location. It was a convenient, wonderful location with friendly, helpful people!!! Truly one of the best!!Wendy D.
These were the nicest people I have ever met. They helped me with mileage and getting the best overall price. I would highly recommend this location to anyone.ROCKY C.
El cliente no dejó un comentario.susian D.
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