Customer Reviews for Liberty Tag & Title
(U-Haul Neighborhood Dealer)

Rating:

5.0

The customer service was great and you guys are awesome and friendly as well. You guys should keep on doing your best at all given time. I will always keep doing business with your. Thank!!

Rating:

3.0

The receptionist was good and helpful but the place is not good.

Rating:

5.0

I was late to pick up the vehicle. Thanks for hanging in there with me. I will be back next time. Great experience

Rating:

5.0

Keep up the good work

Rating:

5.0

It would be really nice if I understood that the reservation pickup location and drop off location was not firm. Both got changed on me by text! It seems that a contract is not a contract. If the site was more clear on the loosey-goosey way things are done upfront, I would not have expected the reservation to be firm. I ended up returning the trailer before I got the text requesting me to drop it off at a different location. Silly me for following written instructions. It worked out in the end, though.

Rating:

5.0

Great service good communication.

Rating:

1.0

Employee had me help him drag the unhitched trailer to a parking place in a fast and reckless manner

Rating:

4.0

The lot is a little congested and a bit confusing. The office was clean, well lit and smelled really nice but I almost didn’t see it. Overall, it was a smooth transaction and I would rent from this location again!

Rating:

4.0

The yard should be tard or concrete everything else is nice very pleasant

Rating:

1.0

Talk to Customers better and know that ALL CUSTOMER ARENT SCAMMERS

Rating:

1.0

Customer service could be way better and more attentive.

Rating:

5.0

NA

Rating:

3.0

Pls let there be reserved parking lots for use by U Haul customers... I had difficulty finding a parking space upon returning the truck. Apart from parking issues , I had a swell experience and won't mind going back when I have need or recommending someone else

Rating:

1.0

The location I picked up the truck did not do a walk thru with me because they were about to close. They were very rushed. When I got in the truck I noticed the mirror was broken and the gas meter reflected a different amount that was on my contract. It was less. The whole way to my new destination the truck kept trying to stall out on me and I had to keep stopping to turn it on and off. The truck was not is driveable condition. Having the side mirror broken was also very dangerous.

Rating:

2.0

The owner/operator of this location was 10 minutes late actually opening the location and fulfilling my reservation. It’s also not very appealing visually

Rating:

5.0

My agent was professional, helpful and patient to my questions, with great answer !!!!

Rating:

2.0

Keep up the grounds. Make sure truck has a minimum of quarter tank in it.

Rating:

3.0

When a reservation is in the system and and it’s time to pickup using the automated/electronic system, the verification process should not include, having to call another person to verify someone’s identity, use passport information, or call my job to verify me just to rent a truck for personal moves. This is a U-Haul issue to correct not this locations issue. Thank you!

Rating:

1.0

Drop off point was ok and the attendant was great. Same for the pickup point too. It's the App that kills the whole experience. No matter how many pictures I took of my freaking dashboard it never worked.

Rating:

2.0

I received a call in the morning telling me that they that they had computer problems, so they decided to go home and I would have to do a lock box pick up. I had to spend a half hour on line trying to get the lock box open and getting the key

Rating:

3.0

They gave me a uhual truck with a check engine light on. They didn’t know what was wrong with it but told me I should be fine. They didn’t come out with me to the truck to confirm the lights and turn signals worked. There was some small trash in the back cargo bay.

Rating:

3.0

Small place but picking up was quick and painless.

Rating:

4.0

The app would not work for retuning, so I had to call customer service and email images for upload. Other than that delay, everything was good.

Rating:

3.0

Please have the dolly and hand truck on site and available.

Rating:

5.0

Quick & nice

Rating:

5.0

Cargo area was dirty and dusty rinsed it out prior to return.

Rating:

5.0

All good !!!!

Rating:

4.0

N/A

Rating:

5.0

Vehicles should be fully gas filled up the tank.let users fill car has to the brim of the tank not ' filled halfway'

Rating:

1.0

EVERYTHING.

Rating:

2.0

Liberty Tag & Title does not look like a U Haul location. It is poorly stocked and poorly labeled as a U Haul location. However, the service provider was pleasant and professional.

Rating:

1.0

I was given 1 price in person and at the time of rental. Then when returned properly I was charged an additional $300 which was not discussed or even spoken of. This was crazy and poor business practices. I am wondering how a well know company can rob their customers. Had I been given a $500 estimate I would have NEVER used the rental. Im reporting this to the Better Business Bureau

Rating:

1.0

Uhaul took money out of my account after it was posted that I only owed 4.81. Now its negative 105 dollars. BS

Rating:

5.0

re: cleanliness It was acceptable.

Rating:

4.0

I had an issue with the combo lock malfunctioning and there was no instructions to reset; it had to be cut off which cost me several hours of travel time; you might want to look into this.

Rating:

2.0

As a U-haul customer whose utilized your services, my recent experience at Liberty Tag & Title was unprofessional and not personable as it pertains to matters of communication and how you address customers. Listening to the customer is an essential skill especially for those that have a history of doing business with you; if you offer a personable experience and great customer service, you will not only make the customer happy to do business with you again but can also gain referrals by word of mouth.

Rating:

1.0

I was charged $70 and they also debited additional $32.68 for using van for just 3hrs and insurance was not included for that matter.. This is same amount I paid for Enterprise van for 24 hrs and it includes insurance. I won't accept it.

Rating:

4.0

every thing was great

Rating:

5.0

Just continue the good work and be more courteous.