Customer Reviews for Liberty Tag & Title
(U-Haul Neighborhood Dealer)

69 reviews

8204 Liberty Rd Ste 104   Windsor Mill, MD 21244

(443) 380-4397

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(443) 380-4397

8204 Liberty Rd Ste 104
Windsor Mill, MD 21244

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 11 am–4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service was great and you guys are awesome and friendly as well. You guys should keep on doing your best at all given time. I will always keep doing business with your. Thank!!

GANDEE WILSON 
Rating:
3.0

Customer did not leave a comment.

Robert Cosby 
Rating:
3.0

Customer did not leave a comment.

Janna Sandleitner 
Rating:
3.0

The receptionist was good and helpful but the place is not good.

Jebaraj Rathinam gajendran 
Rating:
5.0

I was late to pick up the vehicle. Thanks for hanging in there with me. I will be back next time. Great experience

David Eidman 
Rating:
5.0

Keep up the good work

Ademola Adesina 
Rating:
5.0

It would be really nice if I understood that the reservation pickup location and drop off location was not firm. Both got changed on me by text! It seems that a contract is not a contract. If the site was more clear on the loosey-goosey way things are done upfront, I would not have expected the reservation to be firm. I ended up returning the trailer before I got the text requesting me to drop it off at a different location. Silly me for following written instructions. It worked out in the end, though.

Yehuda Fishkind 
Rating:
5.0

Great service good communication.

AAMIR JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Derek Love 
Rating:
2.0

Customer did not leave a comment.

Lee Mitchell 
Rating:
1.0

Employee had me help him drag the unhitched trailer to a parking place in a fast and reckless manner

Benjamin Herskovitz 
Rating:
4.0

The lot is a little congested and a bit confusing. The office was clean, well lit and smelled really nice but I almost didn’t see it. Overall, it was a smooth transaction and I would rent from this location again!

Tiane Hill 
Rating:
4.0

The yard should be tard or concrete everything else is nice very pleasant

REGINALD WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Ruffin Downes 
Rating:
1.0

Talk to Customers better and know that ALL CUSTOMER ARENT SCAMMERS

TASHIEMA CRUDUP 
Rating:
1.0

Customer service could be way better and more attentive.

joncarlos silva 
Rating:
5.0

NA

Loretta Kwami 
Rating:
1.0

Customer did not leave a comment.

Ruffin Downes 
Rating:
3.0

Pls let there be reserved parking lots for use by U Haul customers... I had difficulty finding a parking space upon returning the truck. Apart from parking issues , I had a swell experience and won't mind going back when I have need or recommending someone else

okenna ozoagu 
Rating:
1.0

The location I picked up the truck did not do a walk thru with me because they were about to close. They were very rushed. When I got in the truck I noticed the mirror was broken and the gas meter reflected a different amount that was on my contract. It was less. The whole way to my new destination the truck kept trying to stall out on me and I had to keep stopping to turn it on and off. The truck was not is driveable condition. Having the side mirror broken was also very dangerous.

marice castaneda 
Rating:
2.0

The owner/operator of this location was 10 minutes late actually opening the location and fulfilling my reservation. It’s also not very appealing visually

Ivan Parham 
Rating:
5.0

My agent was professional, helpful and patient to my questions, with great answer !!!!

geraldine pearson 
Rating:
2.0

Keep up the grounds. Make sure truck has a minimum of quarter tank in it.

Keiana Walker 
Rating:
3.0

Customer did not leave a comment.

Camielle Gassaway 
Rating:
5.0

Customer did not leave a comment.

Debra Pearson 
Rating:
5.0

Customer did not leave a comment.

Harshkumar Parel 
Rating:
3.0

When a reservation is in the system and and it’s time to pickup using the automated/electronic system, the verification process should not include, having to call another person to verify someone’s identity, use passport information, or call my job to verify me just to rent a truck for personal moves. This is a U-Haul issue to correct not this locations issue. Thank you!

Kevin Goins 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ARSALAN FAROOQI 
Rating:
5.0

Customer did not leave a comment.

OLAKUNLE OLORUNDARE 
Rating:
5.0

Customer did not leave a comment.

Judith Abergos 
Rating:
1.0

Drop off point was ok and the attendant was great. Same for the pickup point too. It's the App that kills the whole experience. No matter how many pictures I took of my freaking dashboard it never worked.

Shondale Gore 
Rating:
2.0

I received a call in the morning telling me that they that they had computer problems, so they decided to go home and I would have to do a lock box pick up. I had to spend a half hour on line trying to get the lock box open and getting the key

MICHAEL BRANDJES 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ARSALAN FAROOQI 
Rating:
2.0

Customer did not leave a comment.

PAUL LAVAN 
Rating:
5.0

Customer did not leave a comment.

Christopher Stumphy 
Rating:
3.0

They gave me a uhual truck with a check engine light on. They didn’t know what was wrong with it but told me I should be fine. They didn’t come out with me to the truck to confirm the lights and turn signals worked. There was some small trash in the back cargo bay.

Colin Rowbottom 
Rating:
3.0

Small place but picking up was quick and painless.

ROBERT ARTHUR 
Rating:
4.0

The app would not work for retuning, so I had to call customer service and email images for upload. Other than that delay, everything was good.

Mary Victoria Zachman 
Rating:
3.0

Customer did not leave a comment.

Charlena Foster 
Rating:
5.0

Customer did not leave a comment.

OLADAYO OLASUNKANMI 
Rating:
3.0

Please have the dolly and hand truck on site and available.

Jordan Hunter 
Rating:
4.0

Customer did not leave a comment.

Milahn Hull 
Rating:
5.0

Quick & nice

Stephanie Hollins 
Rating:
5.0

Cargo area was dirty and dusty rinsed it out prior to return.

WILEY ETHERIDGE 
Rating:
5.0

All good !!!!

BUBA JARJU 
Rating:
4.0

N/A

ADRIAN MCGOWENS 
Rating:
4.0

Customer did not leave a comment.

CALVIN BLAKE 
Rating:
5.0

Vehicles should be fully gas filled up the tank.let users fill car has to the brim of the tank not ' filled halfway'

IGWEUDU AMA 
Rating:
1.0

EVERYTHING.

Trenee Turner 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ARSALAN 
Rating:
5.0

Customer did not leave a comment.

DAWN MARIE HEBERT 
Rating:
2.0

Liberty Tag & Title does not look like a U Haul location. It is poorly stocked and poorly labeled as a U Haul location. However, the service provider was pleasant and professional.

DARTANGAN EVANS 
Rating:
4.0

Customer did not leave a comment.

Carl Wilkerson II 
Rating:
1.0

I was given 1 price in person and at the time of rental. Then when returned properly I was charged an additional $300 which was not discussed or even spoken of. This was crazy and poor business practices. I am wondering how a well know company can rob their customers. Had I been given a $500 estimate I would have NEVER used the rental. Im reporting this to the Better Business Bureau

Janey Louise 
Rating:
1.0

Uhaul took money out of my account after it was posted that I only owed 4.81. Now its negative 105 dollars. BS

KENNETH VAUGHN 
Rating:
5.0

Customer did not leave a comment.

NICOLE THOMAS 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ARSALAN FAROOQI 
Rating:
5.0

re: cleanliness It was acceptable.

Carolyn Kelly 
Rating:
4.0

I had an issue with the combo lock malfunctioning and there was no instructions to reset; it had to be cut off which cost me several hours of travel time; you might want to look into this.

Pamela Suarez 
Rating:
2.0

As a U-haul customer whose utilized your services, my recent experience at Liberty Tag & Title was unprofessional and not personable as it pertains to matters of communication and how you address customers. Listening to the customer is an essential skill especially for those that have a history of doing business with you; if you offer a personable experience and great customer service, you will not only make the customer happy to do business with you again but can also gain referrals by word of mouth.

Nancy Hughes 
Rating:
4.0

Customer did not leave a comment.

LINDA SPARKS 
Rating:
5.0

Customer did not leave a comment.

rahima yousufi 
Rating:
5.0

Customer did not leave a comment.

Charles Bowman 
Rating:
2.0

Customer did not leave a comment.

Amanuel Alemu 
Rating:
1.0

I was charged $70 and they also debited additional $32.68 for using van for just 3hrs and insurance was not included for that matter.. This is same amount I paid for Enterprise van for 24 hrs and it includes insurance. I won't accept it.

chukwunalu uzoelum 
Rating:
4.0

every thing was great

James Smith 
Rating:
5.0

Just continue the good work and be more courteous.

Ademola Adesina 
Rating:
5.0

Customer did not leave a comment.

DERRICK SHEPHERD 
Rating:
2.0

Customer did not leave a comment.

Ramona Jacobs 
No reviews have been submitted for this location.

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