the first truck i was given had no brakes, a huge chunk taken out of one tire and barely moved when pressing the gas, i had to g back to the location and get a different truck, the process was a huge inconvenience and pit me two hours behind on my moving process, i ended up having to extend my rental an extra day, because my help was not available by the time i got to my moving location, which was NOT in my budget and made the moving process much more stressful and longer than expected, i am a heart patient and this was not only a huge inconvenience but a strain on my heart, body and overall health...getting in touch with customer service is a huge pain (over 30 minutes on hold each time) i have rented with uhaul in the past and never had so may issues as this time. overall i am not satisfied and will probably never use this service again when needed a moving truck. the trucks are very poorly maintained and difficult to drive in their condition.rebecca V.
Customer Reviews for Liberty Street Grocery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ION S.
El cliente no dejó un comentario.joel C.
truck ran greatTIMOTHY W.
Personnel could be better versed on the equipment. Cleaner location.HOPE P.
El cliente no dejó un comentario.Denasha L.
Limited parking. John was very helpfulPhillip L.
El cliente no dejó un comentario.Linda P.
Call ahead so they can be prepared on your arrival. A courtesy & good idea for any site. Personnel was very helpful. Gracias.Robert B.
Have more space to navigate with the larger vehiclesPATRICK F.
El cliente no dejó un comentario.jessup E.
Great help with the checkout and unhooking. So glad they have extended hours on the weekend.Dana G.
Nice people to deal with. Quick check in. When I forgot part of my order they called to let me know. Would use them again.Paul H.
El cliente no dejó un comentario.BRITTANY P.
All good at drop off. I told the rep of the problem with the truck wobble issueRandy W.
They had great customer servicesKathy G.
El cliente no dejó un comentario.Randell M.
The individual location was great. My only issue was when I was dropping off the â€œappâ€ tried to charge me for two days when I returned before the first day was complete. Throughout this the establishment was helpful and understanding.sheri-lyn R.
El cliente no dejó un comentario.Gordon B.
El cliente no dejó un comentario.Susan A.
travel distance for pick up was too far. later pick up time than requested making the move timeframes difficultRichard H.
El cliente no dejó un comentario.Louis E.
El cliente no dejó un comentario.Matthew R.
The staff was very helpful at this location and knew what to do when there was a hiccup in the process but not on their part. It went smoothly on pick up & return. Can't say the same for other places in the same local area.Al S.
El cliente no dejó un comentario.Gerardo G.
El cliente no dejó un comentario.Brandon N.
I live in this area but did not realize this location rented UHaul products. I was very pleased with my experienceANTHONY B.
A mess, no place to park vehicleAndrea M.
The people I dealt with were knowledgable, answered my questions thoroughly and were very quick to provide us with the receipt and send our email too.Steven O.
El cliente no dejó un comentario.Richard G.
Well there was a computer issue when I got that made getting the reservation done a little longer than expected. And when the person trying to get my reservation done couldn't get any help when she tried to call someone.clifford W.
Was here for over 40 minutes just waiting. This is also a Valero gas station and their were a moderate amount of customers. Personnel frequently did not acknowledge customers. When I finally got to the counter, the person at the checkout counter rolled her eyes and groaned when I explained that I was dropping off a UHAUL. She then went to get another employee in a back room. She stated that he would "be right out to help you." Granted, I do not know the circumstances as to what the other employee was doing, but I waited about 15 minutes for the other employee to come out and acknowledge us. He seemed to be confused that we were dropping off a UHAUL. He then proceeded to help the one other employee ring up other gas station customer's purchases. There is so much more I could list, but I really don't want to waste anymore time on this whole UHAUL experience. Left this drop-off point with a headache and tense muscles due to the frustrating experience and heavy smell of incense in the gas station.Kristi L.
Great people great service Thank you!!Anthony H.
El cliente no dejó un comentario.CHARLES F.
El cliente no dejó un comentario.Lindsay L.
El cliente no dejó un comentario.james J.
El cliente no dejó un comentario.Sara Y.
An all in one location for a lot of things-no clearly identified place inside the store for u haul business.elizabeth N.
Excellent, above and beyond.CB O.
have the truck tank full of gasChristine K.
El cliente no dejó un comentario.bobby C.
El cliente no dejó un comentario.Christopher C.
A lot going on at one location. But the lady was extremely helpful and friendlyAndrea R.
Our entire experience with uhaul was bullshitGage T.
The dispatcher to this location had messed up my reservation and ended almost having to cancel the move. Turns out, they had canceled my reservation and the national UHaul customer service was no help at all. All said, the UHaul operators at the Liberty Street Grocery went above and beyond to rectify the issues where the national and regional people failed. I almost had to cancel my move, but the people at the store were able to get me a truck. I would recommend them to anyone just for their customer service.Tim H.
The customer service was good, and the lady who checked us in was friendly and accommodating, but the location itself was sort of run down. The blankets they gave us were apparently infested with spiders (or else the spiders had a nest on the truck). We saw at least four or five of them (same kind) while unloading, and I found another in my new apartment. Who knows how many more I will find in the next few days. The equipment just did not seem terribly clean.Erika B.
El cliente no dejó un comentario.Dennis C.
El cliente no dejó un comentario.Savannah W.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Veronica A.
This wasnt the location and it took me 3 hrs to do what i needed to do.Latoya N.
El cliente no dejó un comentario.Aminah S.
El cliente no dejó un comentario.Brandon C.
I had a $16 fraudulent charge from this location on top of my $82 rental fee. Very disappointed and will not return as a customer.Kimberly Y.
I had to unhook the trailer myself. When making the reservation I selected Home Depot to return it since i know where its located. Some rude employee called me on Monday to say i needed to return it somewhere else. She never offered to rext me the location or email. Just said pleaae don't return to Home Depot. Poor customer service since i was driving when she called.James C.
El cliente no dejó un comentario.christopher S.
El cliente no dejó un comentario.phenice P.
trailers will not take a 2" ballLeroy R.
El cliente no dejó un comentario.jOE L.
Sales person was very unprofessional wasnt trained properly. Ran my credit card twice and swore it was declined. When i checked my acct money was taken out aswell as us paying cash. Meaning i paid double. Tried to call the main number i recieved from the sales person 336 894 3464 and 336899 7969 Scott Lambeth and never got a hold of anyone.. Also we reserved a hand truck and never got it. What you can do for me to make it better is refund me that extra payment. Will never use this place again or recommend it to anyone.Grant V.
1.) repair the transmission on the truck I used. So I can get better gas mileage 2.) I had to travel 25 miles outside of town to get the truck, when you are charging me by the mile? 3.) Take 25 miles off of my bill.Roy M.
El cliente no dejó un comentario.Kiana S.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Bryan L.
Clerk not properly trained.James M.
This location functions better than expected, keep doing what you're doing.James M.
Make sure you put your own gas back in the U-Haul. I was charged $8.50 for gas for no reason at all. The guy claimed the needle had to be past the full line and not on it. Bullshit. I'll never rent from this location again. Even if it needed to be past the full line, almost $10 wouldn't have fit in that 10â€ truck. Then before he gave me my receipt, he said gas was only like $2, as if l wouldn't look at my receipt.lycrecia S.
I had to supply pin to fix lift handle on auto transport. Also the owner of facility was not knowledgeable of how the equipment worked.Karl B.
Everything's fineTamil R.
El cliente no dejó un comentario.SONYA M.
I was charged an extra $60Justin D.
Renting was easy and quickfrank M.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Edna W.
Too far away from my original rental locztion. Trailer had a lock still had on it that the uhaul provider told me I could have removed myself. I did.Commie M.
Have a minimum standard of cleanliness for drop off locations. After spending all day unloading into a storage unit my wife needed a rest room, even though this location was a gas station / convenience store they had no rest rooms. Once the clerk started my transaction, he would suspend working on finishing my rental closeout to help other convenience stores customers even though there was another clerk handling convenience store customers.Joe E.
I was charged too much for the rental. I was quoted 367.00 but charged 435.13.....Zachary C.
Fast drop off no issues, other than the loactionMarion M.
nice store but renting is way to exspensive.john S.
I was charged an extra $7 for gas. I was cheated because my gas hand was where it began and even he paperwork they gave said that. I will never use uhaul againLaShonda C.
El cliente no dejó un comentario.jessica W.
El cliente no dejó un comentario.Terrence C.
When we dropped off the rental it had slightly over a 1/4 tank of gas. I was charged 47.29 for them to fill it up to 1/4 of a tank. This is fraudulent.Nancy C.
El cliente no dejó un comentario.Elijah B W.
El cliente no dejó un comentario.larry P.