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Customer Reviews for Liberty Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Bob V.The bolt on the trailer's coupler was slightly bent, making connecting and disconnecting somewhat more difficult than it would have normally been. Reparing that, or at least lubricating it, would probably make it easier.
James M.Very nice and professional. A great experience
Brenda D.Diane at Liberty Storage in MO is extremely accommodating. She goes out of her way to ensure smooth pick up operations for renters. Thank you, Diane!! Linda Hallstrom for son, Shannon
Shannon H.I had a scheduling issue and they worked with me to assist in the pick up of the trailer. Very Great People, wonderful to work with
James W.The uhaul was very hard to handle & had trouble getting the key out of the ignition. When it was rented, the credit card & drivers license was handed to the person, but yet somehow they managed to put the wrong first name on the contract. When we picked up the uhaul, it did not have quite 3/4 tank of gas in it, but when we returned it, there was almost a full tank of gas. We returned the uhaul at 7:10 pm & was told earlier that someone would be there until 8:00 pm, but when we got there we had to call to get it turned in. We've been packing & moving all day, & this just made a very tiresome & stressful day even more stressful.
Becky B.Gracias
Debra B.The operating hours were 9 to 3. That does not give workable hours for delivery for someone to return equipment if they work an 8 to 4 job. They also refused to give me a receipt and stated it would be e-mailed to me within 24 hours. I am still waiting for the receipt. My office accountant is not happy with me for not having a receipt.
CLYDE W.Very friendly service and very easy
Julie S.A/c went out 1 hour into a 5 hour drive to Arkansas in AUGUST. Nobody answered calls or texts. Roadside assistance didn't have anyone that could do a/c repair on the weekend. Finished the drive only to receive a $50 credit for the a/c going out. Roadside assistance guy said they've had several models like ours that the a/c is going out on. ?!?!? Would never recommend UHaul if this is what they have to offer!!!
Amanda S.Katie was extremely friendly and helpful. I would highly recommend this location to family and friends.
Emmett C.No one informed me the truck I rented didn't have a ramp. Disappointed to find that when I got home. Made loading and unloading my heavy furniture & appliances, which is the reason I rented it, much more difficult. Feel customers should be told in advance if ramp is or is not included on the truck.
Ron B.Make sure the fuel is actually where they say it is! Make sure they dont tell people the uhaul can be dropped off anywhere.
Tiffany H.Very professional
Jack D.Professional and prompt to check us in.
jeffery B.it was a great experience
Melissa S.Great Service!
Kati I.Prompt and clean, friendly.
Ken L.Russell was very helpful. He made sure the trailer was hitched securely and the lights worked. I will be using Uhaul again.
merle B.Your larger trailers need to have jacks on the tongue. It was VERY DIFFICULT to lift, as I am disabled. Other than that no other problems. Gracias
Dean C.Have an office manger who shows up to work on time, not 45 minutes late, then provides a lame excuse as to why.
Michael M.The man assisting us seemed extremely inconvenienced. He wouldn't even walk outside to help us find the right truck, or check the gas.
Amy B.Service was quick and amazing!
ETHAN J.When you make an reservation and you have a timeline to keep. It is very important to me that the store is open and they are there to assist on time. This place was 30 minutes late opening. Uhaul was supposed to be a 26 foot truck and it turned out to be less than 24 foot. This caused alot of problems and extra work. Your diagram is incorrect and needs to be updated. I am very dissappointed in my experience this time around.
danny W.The staff were very pleasant and very informative.
Eric A.Everything was great. Eric went above and beyond to ensure we had a pleasant experience. I was glad to see they were open when other dealers were not.
LARRY B.Satisfied with my experience with your business.
diana H.I reserved a vehicle for a certain date and time had to wait an hour for someone to show up it was rediculous!!!
nick H.Super helpful,knowledgeable and friendly staff. I highly recommend this location over others in this area.
Trina A.I was completely satisfied and would happily use this facility again. They were very helpful.
Larry B.I have rented moving trucks Fromm uhaul previously and my experiences with the company have always been good. This time, however, was the best experience I have had by far. The service was amazing and they were beyond helpful in every aspect.
Samantha G.He was friendly and took time to answer all of our questions.
Walter C.Nothing, was great service
ANGELA H.Nothing, Eric was phenomenal, his expertise and experience helped me immensely. He was very professional.
Lanita S.Very friendly and helpful. In and out in no time.
Courtney G.Everything and everyone was great and easy to work with, made my job much easier than I anticipated Thanks
Terry M.I was over charge for insurance. I'm not sure if the person knew what he was doing.
Latonja T.They went out of their way to provide me with a truck without any notice. Instead of making me go to another location to pick up the rental, they picked it up for me. Will highly recommend this location.
Cathy B.Very pleasant and helpful staff. Thank you for your help and kindness.
Karen P.Eric was very helpful and nice!!!! Great service!
Donna S.Thank you for pre-call to let me know exactly your location and staying over closing. Was a big help being in a new location. Thanks Eric.
Sandra H.learn what your doing
arthur S.