Comentarios de los clientes para Liberty Rental 4 U

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Liberty Rental 4 U

Clasificación general:

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Bonnita M.
Clasificación:

The truck was old, not well maintained; the brakes squeaked, the front end bounced, the rear door was hard to pull down even after WD40 was added by Jacob. When the WD40 was added there was wet concrete left on the floor from wet boots that I had to clean up before I added my items.

AMY W.
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They are friendly and efficient at this location. I have used them multiple times because I appreciate their customer service.

Lauren W.
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Maybe make it possible to change answers when checking out through app. Didn't mean to press yes on furniture pads and was charged $45 for something i didn't even use. very disappointed and will be sharing my experience with others. why put something in the u-haul and NEVER tell your customer they can't use it without being charged. I NEVER EVEN USED THEM.

Charles C.
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El cliente no dejó un comentario.

RICHARD S.
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El cliente no dejó un comentario.

PHILLIP B.
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El cliente no dejó un comentario.

Anthony M.
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El cliente no dejó un comentario.

STEPHEN R.
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El cliente no dejó un comentario.

ANDREW S.
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well I requested the u haul 10 days in advance and was told I would be able to pick up one about 1/4 mile down the street from me. Then they changed the location to about 10 miles away. I drove past the closer location during the whole moving process multiple times and a 20 foot truck was sitting there in the parking lot during my entire move from the evening before we needed the truck to the afternoon after. I found it irksome as we had to pay the extra mileage when a truck was sitting less than a quarter of a mile from my house the whole time. Also I dont have a smart phone and if not for my fiance having one I think your process for checking in and out would be next to impossible.

Kenneth P.
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El cliente no dejó un comentario.

Rick F.
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El cliente no dejó un comentario.

Karen M.
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Friendly professional service complete service every time

Christopher W.
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El cliente no dejó un comentario.

DEBRA C.
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Given accurate precise information needed to rent. No complaints only Compliments!

Robert W.
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Truck had dirty windows , lucky i didn't have a long trip , only 5 miles but truck died middle of highway when i pressed brakes. Coming to stop at stop light, had to wait about a min for it to start, also truck needed alignment and and veeres to the right.

ERIK A.
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El cliente no dejó un comentario.

Jim F.
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El cliente no dejó un comentario.

Crystal O.
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Only location in liberty...

DARRELL M.
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El cliente no dejó un comentario.

Stephen L.
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El cliente no dejó un comentario.

Billy L.
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Nothing to improve on service was excellent staff was very friendly and helpful. I definitely recommend this location and UHaul trucks!

Ehrman D.
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El cliente no dejó un comentario.

Larry R.
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The particular trailer that I rented had the pins for the trailer gate so bent that you couldn't open the gate if you wanted. Fortunately I did not need to use the gate.

PAUL R.
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El cliente no dejó un comentario.

Robin P.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

Deborah S.
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The customer service here is always courteous and very helpful at this location. I have had to rent from here several now and they have always been very accommodating and able To help me with what ever situation I had. The only thing I could see that would need an improvement is the check in on the phone. And that may just be me having problems with my phone. So excellent people and service here! I would definitely recommend and will be using again!

ROBERT G.
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Everything about the truck and location was top notch. The price on the other hand was way too much for time and milaged used. I think .59 cents a mile for a 4 hour rental costing 19.95 add taxes and fees and it could very well have been a large cargo truck. A 24 hour rental for a truck from budget is 65 dollars. Unlimited miles. And the gas is full when you pick it up not on a 1/4 tank. U hal really needs to rethink the price, did I say the budget truck is loaded? All the bells and whistles. Think about this, you take a tax deduction @ .50cents a mile for each truck or van With the irs. You have your own body shop, but don't fix damages most the time, im driving a 4 wheel billboard.

LAWRENCE H.
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El cliente no dejó un comentario.

Tim A.
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Long time satisfied customer until this time. New faces I didn't recognize. Options were not given on different trailers. Returned thre trailer after 1.5 hrs. Called a day and a half later at 830am( my day off) to ask when I was returning it. Easier to call than go look, I suppose. I called back later(because no one informed of finding trailer) to find out if I was going to be held responsible for a missing trailer... talked to a guy... Dale maybe. Rude and acted like I was in the wrong. I asked why they would call and wake me up instead of physically go look. He replied with, "maybe I should put you on the hiring list". First of all I wouldn't be associated with such an outfit with such poor communication skills. In the end, I'll go elsewhere. I believe in supporting local business and I understand covid has been hard on small business. But I won't be treated this way by someone that evidently is supposed to be the manager and example.

MICHAEL D.
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El cliente no dejó un comentario.

KATHY K.
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El cliente no dejó un comentario.

Gary G.
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El cliente no dejó un comentario.

Michael C.
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Excellent customer service!

Philip P.
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El cliente no dejó un comentario.

Rich S.
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Staff was excellent! Fantastic attitudes!

Joann S.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Brian S.
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Having to take all the pictures (before and after) was a little cumbersome, but I appreciated being able to take care of it all on my own!

Donald K.
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El cliente no dejó un comentario.

Janise B.
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Excellent customer service easy check in and check out

Brandon A.
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The manager man wasn't wearing a mask both times I was in this location, though there were elderly and also obese customers around, who are high risk for covid. The clerks also didn't seem to know how to make changes in their computer systems and I ended up waiting a long time for both myself and another customer's changes that they couldn't figure out.

Andy B.
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El cliente no dejó un comentario.

Curtis S.
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El cliente no dejó un comentario.

James O.
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El cliente no dejó un comentario.

Steven P.
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take this truck out of service, steering is loose suspension on this truck was poor @ 183,000 miles, very rough even when loaded.

Chris S.
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El cliente no dejó un comentario.

Paula B.
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I found that the app or whatever phone check in process was not effective. And the return online check out was even less clear.

Sean S.
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Main clerk was very rude and unprofessional. She was very demeaning towards another employee in front of a store full of customers and talked down to my s/o and me the entire transaction. She also was not wearing a mask.

JONATHAN H.
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the rachets were nearly non functional. I nearly had to cut the straps in order to get them loose.

betty M.
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I changed my mind to where I wanted to return the trailer and it became a fiasco. I wish I was told that I had to return it to where I first thought I would. Went to 3 other places and the 3rd was going to take it but charge me $75.00 more. I was trying to save time since the original town was going to be out of my of my way!

Benjamin C.
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Nothing, this was great. The lady who worked at the front was amazing, the process of the online check in/out went smooth. thanks again !

JAMES M.
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Just keep up the good work!

Rance W.
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Thank you to the very nice lady at the front counter and the great guys that helped me get everything going. Easy hookup of trailer, they checked out the tires and condition, a few safety tips and I was on my way. Well done...

PAMELA D.
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El cliente no dejó un comentario.

Felicia K.
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El cliente no dejó un comentario.

Cole B.
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El cliente no dejó un comentario.

Warren W.
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El cliente no dejó un comentario.

JACOB S.
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They seem to need more training. They seemed so confused and lost. On their phones. Need alittle tlc.

JONATHON W.
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El cliente no dejó un comentario.

CHRISTOPHER R.
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El cliente no dejó un comentario.

CHRISTOPHER W.
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El cliente no dejó un comentario.

LOUIE A.
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El cliente no dejó un comentario.

James K.
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El cliente no dejó un comentario.

PETER C.
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El cliente no dejó un comentario.

Kristopher S.
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El cliente no dejó un comentario.

Joe I.
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Very friendly employees and very professional. Great job guys. Keep up the good work.

robert H.
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El cliente no dejó un comentario.

DAVID B.
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Friendly well organized staff. Great communication.

Hannah D.
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Only one staff member was wearing a mask.

Robert L.
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El cliente no dejó un comentario.

Sean T.
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Very friendly and nice 👍🏻

Stephanie C.
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Using the android app wasn't that user-friendly, and wouldn't let me always take a photo when it was required. But fortunately it did let it go through. Also, had problems on the website when creating the reservation. It wouldn't let me populate a requirement on step 3, but again fortunately the reservation was made.

Andrew K.
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El cliente no dejó un comentario.

Penny N.
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El cliente no dejó un comentario.

Keith F.
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El cliente no dejó un comentario.

Jeffrey G.
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El cliente no dejó un comentario.

Dwight J.
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El cliente no dejó un comentario.

Jeffrey M.
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El cliente no dejó un comentario.

Wesley E.
Clasificación:

The staff was very friendly and helpful, especially Penny!. They explained how to use the equipment and ensured my trailer was secure!

JEFFREY A.
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friendly people great service, hooked up trailer and unhooked for me. I will definitely use this location again

Linda M.
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El cliente no dejó un comentario.

James W.
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No improvement needed. Service was quick and clean start to finish. Everything went easier than I ever expected.

Scott M.
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El cliente no dejó un comentario.

Jeffrey H.
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El cliente no dejó un comentario.

Scott F.
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El cliente no dejó un comentario.

Greg S.
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El cliente no dejó un comentario.

GALE B.
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Great business - have rented here before and always top notch service and extremely helpful!

Michael B.
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El cliente no dejó un comentario.

Brian K.
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El cliente no dejó un comentario.

Greg S.
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El cliente no dejó un comentario.

Rita H.
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El cliente no dejó un comentario.

Jerry S.
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No one inside working was waring a mask.

JOHN B.
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El cliente no dejó un comentario.

Michelle V.
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El cliente no dejó un comentario.

STEFAN F.
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Thanks was not really full, but no big deal.

Richard W.
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Keep doing what you do! No improvement needed in my opinion!

Ed N.
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El cliente no dejó un comentario.

Diane R.
Clasificación:

Like new truck and dolly. Excellent customer service. The truck handled extremely well - just like driving a bigger van. Unfortunately the mileage was recorded incorrectly (noted as 11260 when it was actually 11026). The person in Liberty called to correct it. It wasn't corrected. I called and spoke to Petra at U-Haul who said she corrected It. It apparently wasn't corrected. Guess what - my final bill showed up as starting mileage at 11260. Thank goodness I stayed under my mileage limit for this one-way, long distance move from Missouri to Wisconsin. Great experience except for the mileage glitch.

Toni C.
Clasificación:

The lady that helped me on both occasions was very pleasant. The owner is a bit snarky and adds unnecessary rude comments. I'm not sure how he thinks this helps bring in business, but I guess he feels it necessary to get him through the day.

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