Customer Reviews for Liberty Plaza Storage LLC
(U-Haul Neighborhood Dealer)

356 reviews

1541 E Andrew Johnson Hwy   Morristown, TN 37814

(423) 585-0434

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 585-0434

1541 E Andrew Johnson Hwy
Morristown, TN 37814

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick, friendly, informative check-in. Easy drop-off at any time with key drop box.

CM Vansant 
Rating:
5.0

Customer did not leave a comment.

Jeff Nester 
Rating:
5.0

Great customer service!

Vicki King 
Rating:
5.0

Customer did not leave a comment.

Patricia Haun 
Rating:
5.0

Great experience with Liberty. They were on time and courteous. Appreciate the excellent support

Steve Longo 
Rating:
5.0

Customer did not leave a comment.

Renee McKinney 
Rating:
5.0

same as pickup place.

Leland Johnson 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Great rate on my truck rental, and very helpful and supportive staff at the front desk. Very much appreciated in a stressful move.

SHERRY BROWN 
Rating:
5.0

Everything was just great. I had a wonderful experience he went above and beyond to make sure that I had everything I needed and opened up on his lunch to help me so I didn’t have to hurry back before he left for the weekend.

AMY FOX 
Rating:
5.0

Customer did not leave a comment.

kerrie hardwick 
Rating:
5.0

Nothing , this Store is 5⭐️⭐️⭐️⭐️⭐️ Thank U Liberty Plaza Storage Tim

Tim Lipinoga 
Rating:
5.0

Customer did not leave a comment.

kerrie hardwick 
Rating:
5.0

Nothing, cause you cannot improve on perfection. Best rental experience ever. Avis, Hertz, Enterprise, watch out. Scott worked closely with me during a particularly challenging time when my work vehicle went missing in action. Had to go from pickup to van and back. Week in and week out, Scott kept in touch with voice and text messages. Made sure I was able to do business while struggling with my business vehicle. My clients were never left in the lurch. Thanks U-haul, Liberty Plaza Storage and especially Scott. Live Saver!

Richard Mullins 
Rating:
4.0

Customer did not leave a comment.

Brian Teets 
Rating:
3.0

Customer did not leave a comment.

Mark White 
Rating:
5.0

Customer did not leave a comment.

Raymond Ostfeld 
Rating:
5.0

Customer did not leave a comment.

Jacob Roark 
Rating:
5.0

Had many issues with my personal vehicles and ended up keeping the Van way longer than planned and Scott assisted me in renewing several times with no hassle.

Richard Mullins 
Rating:
4.0

Customer did not leave a comment.

Rhonda Benson 
Rating:
5.0

Customer did not leave a comment.

kerrie hardwick 
Rating:
5.0

Customer did not leave a comment.

Hannah Morgan 
Rating:
5.0

No improvements needed.

Dennie Fields 
Rating:
5.0

Staff was awesome Location is excellent with plenty of room to maneuver around Check in was quick an painless Staff helped me to hook up the equipment and do a safety check Will be back to this location the next time I am in need of equipment

Dean Chess 
Rating:
5.0

Customer did not leave a comment.

Randy Sharpe 
Rating:
5.0

Customer did not leave a comment.

PETER LOMBARDI 
Rating:
5.0

Customer did not leave a comment.

Shannon Sands 
Rating:
5.0

Nice clean place, fast service and very easy to get in & out. Thanks Team U-Haul

Mike Ross 
Rating:
5.0

Customer did not leave a comment.

Dorothy Martin 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HODGES 
Rating:
4.0

Customer did not leave a comment.

richard mcmaster 
Rating:
5.0

I worked with Scott and he was very personable and extremely helpful. You have a great asset in Scott. Super guy!!

Josh Beachum 
Rating:
5.0

Customer did not leave a comment.

Mark McCoy 
Rating:
5.0

Customer did not leave a comment.

Brittany Rimer 
Rating:
5.0

I was exceptionally pleased with my rental experience! Service representative was extremely courteous and professional, and vehicle was in good shape and working order.

Brenda L Small 
Rating:
5.0

The agent was friendly and quick with the process.

John Ward 
Rating:
5.0

The gentleman in the office was very friendly and helpful. He made sure we were taken care of and went the extra mile to make our experience as low-stress as possible. The truck was clean, full of fuel, and even up to temperature so we had heat on such a cold morning. Definitely couldn't have asked for a better experience!

Aaron Adkins 
Rating:
5.0

Great customer service!

DANNY MCCAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Brian Brian Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jacob Roark 
Rating:
5.0

Traction sensor went off and the blue light on the dash board blocked my vision of remaining mileage as I dropped down to less than a quarter of a tank. Speed Kills notice on dash board blocked my line of sight of the actual speed limit, and the steering wheel appears in direct view while you are regularly checking your speed. Very poor and distracting/dangerous dash board notifications. Very ill positioned and poorly designed placement.

Theodore Petersen 
Rating:
5.0

Customer did not leave a comment.

LIBERTY WATSON 
Rating:
5.0

Thanks

Arturo Zapoticla  |  Overall Experience 
Rating:
5.0

Easy process. Reasonable prices

Tanisha Myricks 
Rating:
5.0

Customer did not leave a comment.

John Zwolinski 
Rating:
5.0

Customer did not leave a comment.

Billie Greene 
Rating:
5.0

Scott was incredible.

Dennis Watts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Mintz 
Rating:
5.0

Customer did not leave a comment.

Melvin Cotten 
Rating:
5.0

Everything was great

Jessica Fair 
Rating:
5.0

Customer did not leave a comment.

Jason Playter 
Rating:
5.0

Customer did not leave a comment.

JAMES TILLERY 
Rating:
5.0

A first-class experience. Scott was very courteous and professional setting up the truck rental. Truck was new and in excellent condition. This is an outstanding storage facility. Highly recommend.

Michael Foley 
Rating:
5.0

Customer did not leave a comment.

Shane Arebaugh 
Rating:
5.0

I have never rented a trailer to tow before and the employee there was great. I had a few questions and called during the time I had the trailer. He answered my questions and was very nice about it.

Alicia Holden 
Rating:
3.0

It was just a drop off . No human contact needed but the next day i was emailed with my info stating the received there rental and all was well .

Felicia Thomas 
Rating:
5.0

Customer did not leave a comment.

Nick Pezzente 
Rating:
5.0

Customer did not leave a comment.

Nick Pezzente 
Rating:
5.0

Customer did not leave a comment.

Nick Pezzente 
Rating:
5.0

Customer did not leave a comment.

Ann Watson 
Rating:
3.0

This was second location. The original place we were sent had no trucks. First Lady at desk was super rude and implied it was actually my fault instead of uhaul I was sent somewhere that had no trucks. Caused a huge headache and ruined our whole timeline. Second guy at desk was very helpful, called around and found us a truck to move. Place we picked up truck finally was very nice.

Hunter Roberts 
Rating:
5.0

Customer did not leave a comment.

Michael Flannigan 
Rating:
5.0

Mileage rate seems high. Rented a small pick up and the advertising says 19.95 daily. When you add $10 for insurance, it becomes $0, that's fine, but I drove 28 miles and it doubled, so I wound up paying 58$ and change. 1$ per mile seems pretty steep. I understand taxes etc but still a little more upfront honest info in the advertising would benefit all involved.

Patricia Haun 
Rating:
3.0

They were closed on Saturday when I needed to drop off the trailer . So I self checked it in and took lots of pictures.

Joseph Simmons 
Rating:
4.0

Customer did not leave a comment.

Timothy Hills 
Rating:
5.0

Scott was extremely helpful in accommodating my needs for the move at hand. He worked out problems I was having and made the move a smooth operation.

joe ainslie 
Rating:
5.0

Customer did not leave a comment.

Pamela Ellis 
Rating:
5.0

Customer service was nice and it was a fast easy process and the moving van was in great shape!

Brittany Rimer 
Rating:
5.0

Gentlemen was very polite and helpful. He made it a really good experience for a very stressful time.

Lecia Maloney 
Rating:
5.0

Everything was totally fine -- thanks!

Philip Kramer 
Rating:
5.0

The gentleman was very friendly and helpful. It was easy to get in and out of this location.

Misty Hance 
Rating:
5.0

No problems at all. Thanks!

Phil Kramer 
Rating:
5.0

Just treat customers with a warm greeting and a hand shake will go a long ways

raymond petru 
Rating:
4.0

Very friendly and helpful!

Nicole Chimienti 
Rating:
5.0

nothing ... Scott provided us with outstanding customer service!

Kelley Bartley 
Rating:
5.0

Customer did not leave a comment.

MICHAEL POPE 
Rating:
5.0

Customer did not leave a comment.

Janice Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allex Brooks 
Rating:
5.0

Excellent customer service

Allex Brooks 
Rating:
5.0

Great service and really nice equipment

Daniel Bond 
Rating:
5.0

Customer did not leave a comment.

Michael Lorenz 
Rating:
5.0

Customer did not leave a comment.

Christopher Williams 
Rating:
5.0

very friendly. no issues. all good

RICHARD BOOHER 
Rating:
5.0

Was very helpful

Ronnie Hurst 
Rating:
5.0

Super fast and pleasant service! Keep up the great work!

Harley Roach 
Rating:
5.0

Don’t improve or change anything very satisfied with my service and the truck

Gerald Moore 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROSO 
Rating:
5.0

Customer did not leave a comment.

Bill Sanders 
Rating:
5.0

Customer did not leave a comment.

Sheri Bryant 
Rating:
5.0

Customer did not leave a comment.

Gary Harper 
Rating:
5.0

Service person was very pleasant and helpful.

Ted Greenfield 
Rating:
5.0

Nothing the gentleman that waited on me was very nice and very professional.

Betty Altimari 
Rating:
5.0

Easy to rent online, nice staff, easy return!

Heather Martin 
Rating:
5.0

Scott provided excellent service

Eileen Nielsen 
Rating:
5.0

You guys were awesome!

James Kaczmarowski  |  Overall Experience 
Rating:
5.0

went only about 60 miles in the 24 hours and mileage was more the the truck rental....

Upton dabney 
Rating:
5.0

Customer did not leave a comment.

Brittany Holmes 
Rating:
5.0

We had a great experience! Thanks so much for your availability and service!

Jennifer Cansler 
Rating:
5.0

great service

Tom Sutter 
Rating:
2.0

No one to contact on weekend.Number I called ,said, they were closed on the weekend.I ALREADY KNEW THAT!!!

Peter Barca 
Rating:
5.0

Highest recommendations! Outstanding customer service!!! :)

Jean Altman 
Rating:
4.0

Customer did not leave a comment.

Ashley Chandler 
Rating:
5.0

Not much shorter than making it free.

David Jones 
Rating:
5.0

Customer did not leave a comment.

Mike Hobbs 
Rating:
5.0

Customer did not leave a comment.

BEVERLEY DOUGLAS  |  Overall Experience 
Rating:
5.0

Staff was always pleasant on the phone and in person. Not one complaint, I would highly recommend.

GERALDINE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Keep up the great work.

DEBORAH JAMES  |  Overall Experience 
Rating:
5.0

I wouldn’t go anywhere else for storage! Highly recommended. I only left due to moved out of state.

ANNA CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Preston  |  Overall Experience 
Rating:
5.0

You can not go wrong with Liberty Hill storage units, had my personal stuff stored there for almost 2 yrs, every thing was took care of very clean and maintained, office personal was always so kind and helped any time I needed anything. I would most definitely use them again. Thank you for keeping my personal things safe and clean......

TABITHA BOWLIN  |  Overall Experience 
Rating:
5.0

Very clean and really secure. I would recommend this facility to anyone. Have a blessed day.

LEANNA POLLY  |  Overall Experience 
Rating:
5.0

Very professional staff and facility very clean! Would highly recommend this place!

EMILY WILLIAMS  |  Overall Experience 
Rating:
5.0

positive experience

LAMONT HOPE  |  Overall Experience 
Rating:
5.0

If I needed another storage unit, this is the one I would rent .

KATHY HOPKINS  |  Overall Experience 
Rating:
5.0

Would definitely recommend!! Great place and staff.

JANICE HURST  |  Overall Experience 
Rating:
5.0

Employee was very nice and polite.

jeannie miller  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised at how nice this storage facility is. The employees are friendly and helpful, and the climate-controlled storage is a cut above the rest. Highly recommended.

STEVE MARION  |  Overall Experience 
Rating:
5.0

Great unit. Staff were friendly and helpful. Felt very safe and never worried about my belonging.

MACKENZIE MYERS  |  Overall Experience 
Rating:
1.0

Wouldn’t recommend this place to anyone

BRIAN MANNING  |  Overall Experience 
Rating:
5.0

Excellent facility. The only reason we moved out of the unit was that we no longer needed the extra storage.

MATTHEW LARKIN  |  Overall Experience 
Rating:
3.0

pleasant

Privacy Request  |  First Impressions 
Rating:
5.0

Even though I arrived after closing time, this facility went above and beyond to ensure I was able to move my items into the unit. Great service from great people.

Privacy Request  |  First Impressions 
Rating:
5.0

The lady was extremely nice and met me on a holiday to get things set up. I was very pleased with my unit and the security of the facility.

Privacy Request  |  First Impressions 
Rating:
4.0

Owner met me at facility on time and even waited around since my GPS got me lost. Very helpful and ensured that all questions were answered.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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